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Lowe's Home Improvement / Lowe's Home Centers / lg refrigerator lfxs30726s compressor out -

1 United States

We returned from vacation and found our refrigerator not cooling and all food spoiled. It was purchased 9-13-15 as well as a 5 yr extended protection plan. We called Lowes Advantage for service. They could not arrange for service for 8 days. A service provider was sent (Sears's was sub-contracted by A&E) and tested the unit. The service tech stated the compressor was bad and needed to be replaced. She further stated that they were not an LE service rep and could not fix the compressor. She stated that she called Lowes and reported her findings. She told us too call Lowes back and tell them what she had said.

We called Lowes Advantage back as we were told to do. They stated they would pass the info to a supervisor and they would call us back in 48 hours.

We are now looking at nearly two weeks without a refrigerator and still no sign of repair. Why would you send a service provider that was authorized to service my refrigerator!!!

Service Request # provided by Lowes: [protected]
A&E Service rep. provided Service Order #: [protected]

I would like to hear from someone would can do something!


Sep 24, 2018

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