Lowe's
reviews and complaints

We purchased a washer dryer set on Black Friday 2017 totaling over $2000.00. We purchased the present set there as well 12 years ago in addition to many other purchases over 12 years and prior to Black Friday in the last 1 to 1 1/2 years spent approximately $20, 000.00 through this store. Anyway. Had to wait 7 to 10 business days for washer as they did not have in stock. At day 9 I the customer called to follow up and long story short they had the washer not our dryer as they sold it to someone else. Told we would have to wait 2 weeks for dryer. Not my problem but theirs. They were having one from another store sent to them to deliver us both items together but they didn't receive that one either. Told us maybe in next day or two before they would have it. Just how much smoke can a person take getting blown up their backside. We felt they just don't have one for us so after back and forth with managers and b.s. we went to the store and cancelled our order. Will not spend another penny with Lowes. That's a promise!

On Friday Dec. 8th at about 3pm my husband and I went to Lowes to get some lumber and cleaning supplies. I went to get the cleaning supplies while my husband parked the truck in the lumber yard. When I was pushing the cart to meet my husband Jerrica (Lowes employee) yelled at me from her register with other customers around wanting my receipt for the cleaning supplies that were in my cart. I wasn't finished shopping and yet she wanted a receipt. I am not a thief, I do not have a criminal record. I am an old lady and I was embarrassed and humiliated by Jerrica's behavior. She had no business doing that to me.

When we were ready to check out we went to Darlene who worked at the register on Friday. She tried to calm me down because I was so mad by what Jerrica had done. Darlene was kind as she always is. My husband and I look forward to seeing her every time we go to Lowes. She usually works at the security booth as you drive out of the lumber yard. She always has a pleasant and calming demeanor always kind and always a smile.

Jerrica could learn a lot about customer care from Darlene

I read you are changing the rules on the 10 percent discount for military. Please explain and why?
And I am not sure this warrants a 350 character explamation of my question . A 350 character answer to be sure.
All this and I am still not at 250. Now I still have about 100 characters to go. Lowe's is kinda my goto store. Would be nice if you have us the option of emailing us the receipt when we use a card... just saying.

Watch that items are accurate for your full rebates... On nov. 12th I bought 6 new ge kitchen appliances from lowes for our new home in wichita ks. I purchased them early because of the black friday specials and the ge rebates on 4 of the 5 that I wanted. Lowes had an additional rebate of up to $500. It took 6 to qualify for the largest amount, and 5 dropped the rebate offer to $300. The purchase of the added microwave also qualified for an additional $100 from ge, and I had this ge rebate form in hand during this purchase for verification. Since the added rebates would apply, I went ahead and purchased the additional item. I have not moved yet so I have not taken delivery. After purchase, I first went to ge website and tried to enter my rebate information into the online portal thru ge. It could not verify the lowes store I purchased it at, so I called their rebate center. I was told lowes had their own rebate center and that I needed to use it to apply for the ge rebate. So I went next to the lowes rebate website to enter both the lowes and the ge rebates for the 6 appliances. I should have qualified for $500 thru ge because of my 5 qualifying appliances, and an additional $500 thru the lowes appliance rebates on all 6, which has disclaimers, but all mine should have qualified under these rules. The rebates were submitted, but on the 2 rebate forms that the store printed separate from my purchase receipt only showed 4 appliances on each. This was a reduction to only $200 on my lowes rebate, and $100 on the ge rebate. I called ge again because one item that clearly showed as qualified thru ge was not listed thru lowes on their form, although ge said they should be identical as the item qualifies, lowes did not have it on my rebate slip. I phoned the lowes rebate center who could not verify my amounts at the time, only that I would get an email about my submission in 2-3 weeks. They could not even say whether my submission was actually received. Concerned, I called the store and spoke with the manager. He wasn't clear what I was actually seeing online and within my rebate slips the store provided me, so I took all my copies to the store for him to see what I was seeing. After verifying he saw what I did, and agreeing that I should qualify for the $500 rebate levels on each, he made copies and said he would call management and others for assistance and let me know.in the meantime, not seeing an email, I verified thru lowes rebate website that the rebates were in process, and both for the lower amounts, and not what I qualified for. I spoke to him again on nov 23rd because if they were not going to honor the $400 difference in rebates, I would go purchase these at their competitor who had the same models on sale and also the same $500 store rebate to apply thru nov 30th. He assured me he would get to the bottom of it before then. Since it had been thanksgiving I waited until tues the 29th to call back the lowes manager. He then told me he didn't have an answer from corporate about the issue. He told me regardless of their response, so that I did not have to go out of my way to the competitor, he would make up the $400 difference with cash at the store level after receipt of my rebates if the rebates reflected a lesser amount. I sent him via email the stats posted about the rebate amounts on the lowes rebate site and the content of the cash offer to have it listed in writing our conversation about it. Their site now says these were sent to me on nov 29th and it lists a tracking number, but no carrier. I again called their number, 3 times to get somebody I could understand, to find out the carrier to see when these will be delivered. It turns out it is just some internal tracking number and they were sent stamped us mail. I have not received them via mail as yet. I did go to the competitor, where the fridge was out of stock, so it lowered their rebate by $100. I would have bought the others anyway, but feared it would mess up a submission to ge rebate center because I had applied for one previously through lowes. This has been a huge hassle, and I am now out the sale prices at the competitor if lowes doesn't refund me the rebate difference to me as stated. I bought them earlier than needed to save money, and I only want what I am entitled to without hassle, but it seems you can't hardly get away from that with the big box stores these days. I will try to post again either upon resolution or order cancellation. Kay

My on line order of floor tile (appx 700 dollars)was due to be delivered 12/02/71. (order number ([protected])That didn't happen. Their excuse was diver failed to report for work, but they didn't even call to tell me. I had already contracted installer to start work the following Monday 12/04/71. After several unanswered calls I was able to talk to someone with my complaint at Corpus Christi store assuring me that tile would be there first thing Monday morning and that the delivery charge would be waved, that didn't happen either. The contractor charged me for two hours for waiting for tile that did not come and again I called the Loews store and was promise delivery today Tuesday 12/05/71, still waiting, I'm out a hundred dollars, maybe one fifty if delivery charge is not off my credit card, for nothing because Loew's seems not to care after they have their money

I thought I was only a rare case until I started reading all the problems other people are having with Lowe's standing behind their warranties.

I brought a granite counter top from Lowe's in Kalamazoo, Michigan 9 years ago and have a crack that is getting worse .

I took all my paperwork in to Lowe's and they said they would see what they could do.

If you look at their granite warranty on their website it states, lifetime transferable warranty. When I brought my granite counter top I was also told at that time that they stand behind their granite.

Well after several e-mails I was told to get an estimate on the repair and send it to them.

I sent them the estimate, $865.00.

I received and e-mail saying they would only pay $400.00 of the estimate.

This is far from life time transferable warranty !

I have all my e-mails and paperwork and pictures of my problem.

You can go on their website and read about their warranty that they don't stand behind.

All I want is for Lowe's to stand behind their product and repair my counter top. I'm not asking for anything more.

We have been Lowe's customers for years. We are retired and my 95 year old mother who is a WWII vet now lives with us. I was in the Navy so we have always taken advantage of shopping at Lowe's because of their service discount.
So much for their, thank you for your service.

Wish we could have gotten service from them on our granite counter tops.

I don't have $400 and some dollars to repair our granite and shouldn't have to pay anything.

David Kocsis

Last week my husband and I ordered kitchen cabinets totaling approx. $10, 000. We stopped by the appliance dept. to order a new Microwave range, Dishwasher, and two ceiling fans for the same room.(All which were on sale) unfortunately the microwave was out of stock until the end of the week, and not one, or two, but almost all the Dishwashers were also no longer available? when I asked when they were coming in, they told me they had no idea that the system showed them out of stock, and they have no idea when or if they are going to carry them again? I asked to speak to a Manager where I waited for them to call him out of a Meeting in back. I explained I just wanted a Dishwasher for my new Kitchen and that most of them were no longer available, ( just the higher pried ones $799.00 and up) what kind of sale is it if nothing is available or you can not order one? The Manager told me they ran out from the warehouse and they would not restock for months? and he could not tell me exactly when or give me the sale price for the next batch of Dishwashers ? Really ! Know I am bothered to go some where else, and go with out a Dishwasher for months if and when they come in, then pay full Price!? What kind of Customer Service is that? I am sure my new Kitchen Cabinets will look great with a huge gaping whole under them. Further more, how do you hold a sale, and then not have enough products to cover or honor it? Hope I am not making a huge mistake about the Cabinets?

This Lowe's horror story starts on Friday, November 24, the day after Thanksgiving ( as luck would have it) . My washer is not draining, so instinctively I already know to check the drain filter and clear it out. It starts moving again only to stop at the next cycle. I pull out my instruction manual and check hoses, valves, codes; this is way beyond my grade. With all of the excitement of the Holiday, I didn't get to call Lowe's Warranty until that Saturday. This is where it begins. They schedule me for that Tuesday the 28th...great I'm thinking ( I don't know how many of you realize this but for us who work at home, a washing machine is an essential tool). A&E Factory (the appliance Repair place) calls me on Monday the 27th to inform me that my appointment has to be rescheduled to December 5th. Needless to say, I wasn't happy ( I have tons of kitchen towels, etc., to wash after a holiday... not smelling good). They told me there was nothing they could do about it. So I called Lowe's Warranty back and complained, hoping they can find another appliance service company, after all a company as big as Lowe's must have several people on hand that they use to fulfill their Customer Service Satisfaction Right? When the agent at lowes called A&E back ( to try and appease the monster) they now said that the soonest they could get to it would be Dec 7th (What?). At this point I'm just frustrated and angry, I'm not having it, after all, this is why we buy warranty's right. To avoid these situations. You call your warranty, they schedule you an adequate appointment, they tech comes fixes your appliance and everybody's happy again. Apparently not with Lowe"s. The Lowe's agent advises me that I have the option of obtaining a certified Samsung technician to fix my washer and that they can then reimburse me. So I contact a Sears Home repair and they schedule me the very next day (too bad they're going out of business, now we get Lowe's and that sort). As you can imagine I'm ecstatic about getting my washer back. Sears Tech comes on Tuesday the 28th (great guy btw) informs me that the manufacturer is no longer making parts for my 3 yr old Samsung Front loader(Whatda?) I'm in disbelief. He proceeds to tell me that if my washer is under warranty, they must replace my washer. I'm thinking, OK great, let's get this ball rolling, I call them back and give them the receipt, and technicians notes, and they will accept and start the paper work for the new washer, and I should have a new washer in a day or two...no brainer, we're back in business. NOPE! That's exactly what I did and after speaking and debating the issue with probably everyone of their customer service agents, plus three Supervisors (one Barrett, which should not be) they inform me that they will look into a washer buy out and that it will take a day or two...OK(sigh!) Meanwhile I load up seven loads of laundry ( have a large family...why I need my washer) and over the hills and through the mountains to the laundry mat we go. After soaked blankets that didn't drain right, comments from the elderly man who works there about how (You didn't read the sign?) because I was using an "Employee only"dryer because all the others were either out of order or in use (and I was so overwhelmed, I really didn't read...) and forty dollars later with half dried clothes( thank God my dryer still works and a good old fashioned clothes line for blankets) I'm driving back thinking how much a washer is needed and how fortunate I am to have one...wait I don't have one, thanks to LOWE'S incompetency and lack of Customer Service. I go to bed so tired thinking that in the morning I will get up and see where we're at with this warranty circus and that's exactly what I did. After being on hold for a long time Courtney the "Supervisor" finally tells me that after looking into it (for the umpteenth time) they will look into a buyout and it will take about 5 working days before they get back to me...wait...this is de ja vu, haven't I heard this before? Oh ya, when A&E said they would reschedule me on the 5th which was bad enough and then they push me even further into the 7th, now I remember. So I kicked and screamed and threatened to do in my power anything I can so that another person does not fall victim to Lowe's horrible Customer Service, bad practice, and lack of Goodwill. I will now go back to drying my half dried clothes, folding and putting away, while I ponder which laundry mat I should go to next, until Lowe's Home Disappointment Store decides to give me back my washer...that I paid for! Along with a Service contract! I'm not asking for freebies, just give me what I paid for!

Loews will not stand behind there extended warranty...it was a waste of money.
The dryer has a defective control board, but as long as we can dry our cloths on manual timed dry...they say that the unit "works" and will not replace the automatic function board. We have used only the auto function for the last four years and had never used the manual timed dry function.
So the extended warranty is useless and we wasted $179.00 when we bought the unit.

I bought a washer& Dryer 2 weeks ago. Promised someone would call me with a time frame of delivery the night before. That call never happened. So finally when I had not heard from anyone by 11am the next day(delivery day)I called them. They informed me it was between 11-1. So why now about 2pm do i get a call that tells me they forgot my stacking kits and I could just take it without the kit. I can not I tell them as it is going in a small space. Well I guess you will have to take it tomorrow then. So I miss a day of work/pay to sit here just to do it again tomorrow? I try to speak to a store manager and was refused when calling the store. How is this proper customer service. Please have someone contact me. I have other home improvement stores to choose from who might like my money as we are remodeling a home.

IN REGARDS TO MY ORDER [protected] I just received the order today 11-20-2017 Well i'm sorry to say i need a return label sent just because I didn't realize the the battery /power pack wasn't include with the saw . so its not any good to me and I'm not going to purchase it separately it should of came with it . So please send or e-mail me a return label so i can can send it back or if a battery pack was supposed to be included send it
Thank You

ANTHONY LEZINSKI
[protected]@gmail.com

Our nightmare started in may 2017. It is now november, nothing is right... The products are cheaply made and not cheap... They dinged up every door frame, put holes in the walls, oops.. Several calls for delivery, oops, never happened.. Got the doors about 3 weeks ago.. Still sittting in the garage.. The front door is nightmare, had the first one sent back, had big gash in it... The guy said you have paint anyway... I said really, take it away... They finally put up a loner door for the master bath, put it on backwards, and put a gash in the wall... Back in the early 80's I worked lowes in georgia, great people, products and the best store manager... I will never set one foot in any lowes... The store manager is incompetent and a big fat liar.. No one has any idea what they are doing... Called corporate... Crickets... This has made a lot of trouble between my husband and me... He is not well, just lost his mom, and dealing with these incompetent boobs... If you want to keep your sanity, do not use them for anything... We are still not done with this mess, no doors for the holidays...

Hi my name is mary a. Saunders,
I was hurt at lowe's 2015, aug.7. My 1st worker paid me answered my phone calls, etc. After he left it went down hill, they passed my case around from person to person, no-one would call me, or pay me, and no-one knew what was going on with my case. My dr referrals were denied and I had to hire a lawyer, I had my car repoed, and my husbabd has stuggeled to pay our monthly bills. I recently won my case but I was informed by my dr's office that melissa hale isn't my worker anymore, and that my new referrals have to be sent somewhere else and could take a while. Well by hell i'm sick and tired of waiting... I'm hurting and i've been neglected for far to long... Approve my referrals please!

11/8/17 I visited my local Lowes store. We buy all of our appliances flooring, plumbing etc at this store. My husband is a Vietnam Vet and we also recommend Lowes to others. This is the first time in decades that I was treated so rudely. I just retired and we are remodeling our home. I want to start with the flooring so I was looking in the tile isle for pebble tile that I saw on line. There was a gentleman in the next row and I asked if he could tell me where the flooring stone tile would be. I only saw backsplashes. He said that I could use backsplash on the floor it is the sme. Some of it looked like it wasn't sturdy enough for the floor. I asked him if he could come to the next row and help me. He looked annoyed and started to talk over me and go on about things I do not need at this time. I told him I just wanted to ask a question and he walked away. I asked another man but he just took me back to the first employee. He pulled some samples of large stone tile and I explained that I wanted small pebble tile and I think it is called river stone. He told me that it was river stone and just stood there. I said if you don't want to help me I will go somewhere else. I really didn't want to go elsewhere, so I went to customer service and asked the lady if she was a manager or if there was one available and she turned around and ignored me. I am sorry for rambling on, but I am so angry I could scream. I gave up finally and just came home and decided to contact you. As a Vet my husband buys everything there. I'm not sure that I will come back at all. Thank you for your time.
Susan Caruso

Started out nice BUT...Ordered french doors for our sunroom and was disappointed that I couldn't have the full glass because we needed a dog door installed. The gentleman in the store was nice and showed us (my daughter sent me pictures and I talked to the gentleman via phone because I am handicapped) the dog doors available and helped us pick out the right size. When the french doors showed up, there was no dog door to be installed and the man who originally helped us was no longer there. Now I have no dog door and I can't even see out into my backyard from my chair. They insist that we need to pay for the dog door and having it installed even though we went to all of the trouble of coordinating exactly what we ordered. We were having them put in a 6 ft vinyl fence in the back yard, but we told them to forget it We want someone dependable. They lost a $7500 fence budget over the principle of a $130 dog door. Very Poor customer service and planning.

I bought this washing machine the 1st of the year. I contacted Lowes about the noise it makes all the time, well they sent a representative to check it out and he said there was a penny in the bottom, he said said solve the problem, well it didn't it makes terrible noise all the time. I will tell you one thing if I ever get another washing machine it want be HE. I got a sister in-law that had one it is quiet. So what is Magtag going to do about this terrible washing machine. I despise to wash anytime because of the awful noise.

I had the door area send out a contractor to measure for a new front door May 2017. At that time the Larson storm door that I had purchased from Lowes three years prior was no longer working. The contractor told me to call Larson and they would replace so I could have all done at same time. I contacted Larson and gave the number on the door. She told me that door was 10 years old and that I could not have purchased 3 years ago. I told her I had. She replied that either Lowes is selling ten year old merchandise or I was a liar. I called Lowes and three difference people searched for records of my purchase including the manager Courtney and no one could prove I bought the door there. Having just had surgery and a bad recovery I finally gave up and stopped fighting. A week later my refrigerator died and I went in and put the door on hold and purchased a $1600 LG refrigerator from there but told them to keep my measurement on file that I would purchase the door in a few months after this unexpected expense.
I returned last week to now purchase my door. My file was no where to be found. The man working in that department called the contractor three times to keep getting information from him. The fourth time he called they had closed or the night so I would have to come back the next day. The next morning I came in the store to complete my order. The man working that day tried for half an hour and the contractor would not answer any of his phone numbers. Finally frustrated he asked if another vendor could come measure but I was going to have to meet him next day during my lunch hour since he was busy that day. I did this so I could get this moving along. That evening I once again go back to the store to finish my order. The man working this evening reviewed and printed it all out but said a manager had to sign off on it. He called the manager Jason who said call Tyler and get him to do it. So Allen then called Tyler. He told him I was waiting and needed this signed. I stood there for 20 minutes with nothing. My child with was me tired and hungry and Tyler was no where to be found. finally Allen said we could go up front and find him. On the way we pass the manager Jason working behind he rekey counter looking over the shoulder of another employee. He saw us go by and I slowed and asked Allen cant he sign and Jason made eye contact with me and Allen said no he was busy. I followed him to the front and waited another 15 minutes for Tyler who still never showed up. I finally said forget it. I will take my 1600 dollars elsewhere and left. I filed a complaint that night on the customer care line with Lowes. I was told I would hear back from the corporate office within 24 hours. During the next day I tried to call the manager Courtney but she was not in. I got a phone message from Jason but as he was part of the complaint didn't want to deal with him. I called back last night to corporate office and was told I would not hear back from them. The store would handle. When I asked for the Marketing Directors name and number for that region he said "NO". He said I had to deal with the store and could not go around the process. Carl the supervisor in customer care said that " they have no power over their stores". So now I am still without a door and Lowes will never see me go through their doors again. I am shocked that a company would shrug off a sale and even worse treat people in this manner.

I paid Lowes over $30K for a kitchen remodel to start in June 2017. I received the cabinets on June 12th. Contractor did not start demolition until July 18th and did not put in cabinets until August 18th only after I had to call Lowes and chew them out. After that nothing done until Sept 20 and only after I called the store manager and chewed him out. Now it is Oct 6th and very little done.
They have messed up almost every aspect of the process causing multiple delays, they show up for an hour or two if that once a week to do one little thing. They say they will be out on a specific day and do not show up. They have tried twice to get me to pay more money to them before they would do anything further. I am beyond angry right now. I tried to call corporate but they just put you on hold, and when I told the lady at Lowes that I was going to call someone she basically said they would only have me call the store. No one seems to give a crap about getting my job done. I want all the money I paid them on top of the cost of the materials, for a job they never provided to me. I am tired of having my life and house held hostage by an unreliable contractor and a store that does not care, since they already have their money.

The remote transmitter batteries drains too quickly.I Own two other ceiling fans Hampton bay and hunter. The hunter remote battery is the original after 6yrs.and so is the Hampton bay. The harbor breeze, on tne other hand battery only last about two to three months because there is a useless light on the remote that drains the battery. with the batteries i have replaced, i could of bought another fan, not remote transmitter

Lowes will not hire anyone over age 50 even if the applicant has years of customer service experience, or knows Lowes products like the back of their hand. Sure there are a few Lowes store employees over 50 but they have been there quite awhile already. Look at who works the floor there and you will see a LOT of young people who wouldn't know a drywall screw from a 6d nail. No kidding, if you want to know something about a product then best to ask a customer instead, or google the product and watch a youtube video. The last couple years that I have walked into the north Spokane Lowes store I have witnessed 3 or more Lowes employees all jaw-jacking about whatever while completely ignoring myself and other customers as we walk by the kids wearing red vests. My experience with Ace hardware is 100% the opposite and they continue to get my business for anything that I can get from Ace. Screw Lowes and their anti-baby boomer corporate attitude.