Lowe's
reviews and complaints

It is the current practice to discount the veteran purchases it is the practice of this store to say thanks to the veteran when they show their veteran id then ring up the purchase and then say oh I can't do the discount now once the sale rung up. Today that costed us at least $12.00 in discounts I would be more than happy to mail you and receipt. This practice must be stopped.
9/20/2017 12:24
This practice will influence my shopping habits

On August, 2, 2017 I ordered these 4 appliances online. When I called the following day to schedule delivery I was told the order was cancelled. I went back online and reordered the same products. Again they were cancelled. On August 4th, 2017 I drove to Lowes in Bradley, Il and placed the same order in person. We set up the delivery date to be Tuesday, August 22nd, between 7:30 am and 9:30 am (per the call I received the night before). My husband stayed home from work to received the appliances, which never came. I received a call around 10:30 a.m. stating that my delivery would be late due to a break down on the truck, but they should be there between 11 and 11:30 a.m. they did not show up. I left work that evening around 6 pm, I called my husband to see if the delivery had been made and he said no, he was not happy that he had to miss the whole day of work, so I called the store and was told they do not deliver in the evening, at that point I was not to happy, my response was you obviously do not deliver in the morning or afternoon, so when do you deliver? I was put on hold and told they would still be making the delivery. The truck showed up about 7:30 pm. with the appliances saying they had to work a double because a complete crew had not showed up that day, (so there was no truck breakdown) These delivery guys started removing the stove and refrigerator from their boxes and laying the refrigerator on its side to cut the box open, the one guy smashed the top of the box that contained the stove, they then tried to bring the refrigerator in through the front door, I asked if they wanted to bring it around back as we have patio doors and they said no, they continued to try an squeeze it through in the process scratched the door really bad, they took off the bottom door and the handles on the door. After they set them in the kitchen I noticed how scratched up the door was and the top of the stove was smashed from the way it had been opened. I called the store and they said they deliver a new stove and refrigerator on Saturday August 26th, no problem. Again they did not show up at the scheduled time. I had to have a friend wait because at that point another half day my husband had lost work. This time they were different delivery guys and they came with a new stove and refrigerator door only (with no shelves on the door) again the stove was damaged. I explained to the store that the delivery people were the ones damaging these appliances and they refused to use the back door. I call the store again and they promised I would get a new stove and refrigerator delivered on Saturday Sept 2nd because they didn't have any in the store. I said fine. Then on Friday Sept 1st I get a call from the Store saying they can't deliver because they have 20 deliveries ahead of mine. I said ok WHEN, we can't miss anymore work. He said Sunday, Sept 3rd. I said ok. I received the call the night before that they would deliver between 4 pm and 6 pm on Sunday. So at 9:30 Sunday morning I went shopping. At 10:00 a.m. the doorbell is ringing my husband gets up and they are there to make the delivery. They did bring the refrigerator and stove and they used the back door and the products were ok, but the delivery people were very rude and ignorant. Yelling at my husband because he told them he would hook them up, they didn't even know to put grates on the top of the stove they put them in the oven, and they were complaining that their were no shelves on the refrigerator doors. I never had ANY! I had already spent thousands of dollars in cash and on my credit card at Lowe's before this all happened and my friends kept saying go to Menards. I should have listened. I think it's unfair to blame Whirlpool for this product being damaged. Lowe's offered me $68.00 to keep a damaged stove, I told them if I wanted used I would have gone to a thrift store. I am so upset that I had to wait and missed having the party I was going to have because I had no appliances in my new home and no one even apologized for all the inconvenience and the way we were treated by these delivery people. I guess I will listen and us Menards and Home Depot in the future we still have many items to finish our home. I went to Lowe's because they do Honor our Veterans and my Husband is a Veteran. I just think this needs to be addressed to the third party delivery people that make Lowe's look bad, then The store has the nerve to tell me that I'm the first complain they've ever had...Hard to believe.

Pat Mazurek
Purchased all my products under Brian Mazurek
I can be reached at [protected]
I'm sure I will not hear from anyone, but I had to let someone know.

My husband and i bought a troy built lawn tractor on june 2, 2017. the transaction # is [protected]. the sales #is s2968re1 1998518. 3 yr epp ope $1000 - $1499.99 item #: 731595 $199.97. ho6307 130x79bt011 $1399.00 to horse 20 hp kohler 46-in. the invoice #85190. we explained what kind of yard we have (which is all hills), we also got the extended warranty so that if anything happened it would be covered. we encourage just found out that the warranty doesn't cover the engine or fuel system. the tractor has not worked right since we bought it. when coming up the hill it spits, sputters, and dies out. the technician that came out to the house said that the warranty will not cover this problem. he said that lowes should not have sold us that mower, because it is a gravity fed fuel filter and we needed the fuel injected one. we went into the store today to get our money back on the warranty, because the warranty is of no use to us if they won'the fix anything. the people at the store said that someone will give us a call in about 5 days to see if we want a check or store credit. this is unacceptable. we still have to get our mower fixed and have to pay for it ourselves, without the money to do so. my other complaint is that almost everyone that we spoke to about this problem has been rude and accusing us of customer abuse with the mower. i have been insulted for many things but never before have i been told that i have abused my own equipment. i will not be shopping at any of the lowes stores ever again. my husband was told by someone at corporate that it sounded to her that the mower is working fine and it is not! the customer service in your stores is terrible. the money was taken off of my debit card and should be returned the same way, so weven don'the have to wait for a check to clear the bank.

This complain for Lowe's, 750 Newhall Dr, San Jose, CA 95110
Back to July 2017,
I bought five items, spent about 8K and expected at least some courtesy...
First, the delivery was rescheduled many times. Second, they sold me a display item without saying anything and did lie up to the manager, that all items boxed and new. I found it anyway, when was delivered, the washer had no box and covered by blanket...
I called, they denied. I asked the delivery guys, they tried to hide the truth, but eventually confirmed.
I run to Lowe's directly to the appliances department and no doubt noticed the washer display item was gone.
Asked what was going on, was able to get only 10% off.
Now, what about to schedule the installation...
The house was under construction, finally it's ready for WD installation/connection.
I called two weeks ago to schedule on Friday, Sep 15th, 2017. My bf got a text confirmation on TH, Sep 14th, they should come 8:30-10:30.
We were waiting the whole day at home, I used my unpaid PTO...
No one came, many calls later and lies that delivery ppl did not find us at home and not coming even back, and they took a picture of the house. What house? Two adults and a dog home with the garage door opened and we were desperately waiting...
I tried to call again, was put on hold, no one called back as was promised...
Many calls later, really upset, again re-scheduled for today, 8-10 AM, Monday, Sep 18th.
Guess what?!? No one came, no one even bothered to call!
We are giving up... I'm thinking to drug WD back and return. We disconnected the old ones, we cannot do laundry for two weeks!
SOS! HELP NEEDED!

They decided after 2 years to lower my credit amount by $ 1900 with no explanation and in turn screwed up my credit score due to the sudden drop.
I have almost no balance and have been on time with my payments so there was no reason for the drop in credit and now that my limit is 200 there is no reason to even use the card, in turn i am paying off the remainder and closing my account and will be shopping with home depot from here on out
stay away from lowes credit card accounts!

First of all, I want to tell everyone not to shop at Lowe's for major appliances OR buy their extended service/protection plan. We purchased a Samsung French Door refrigerator/freezer from Lowe's as well as the extended protection plan. The handle which is used to open the freezer door broke. Specifically, there are plastic pieces inside the freezer door that broke, which renders the unit useless. Let me add that this issue is not cosmetic. Anyway, Lowe's refused to honor the warranty and replace the door because it is "unintentional damage" and therefore the repair is not covered. This makes no sense to me because the protection plan covers "normal wear and tear." Also, once a service technician advises Lowe's that the damage is unintentional damage, the repair cannot be re-reviewed. Please make note of this if you are indeed buying a major appliance and/or an extended protection plan from Lowe's.

I special ordered 3 items from Lowes. Never again. The first item came damaged. The second item was shattered and the third item was lost "in transit".

The shocker is I ordered the last item on line and it stated it was ready for pick-up. Nope. Not ready. They need to update their system to reflect the actual location of said item.

Customer service only give s you lip. I ordered my item on the 2nd, it was suppose to arrive on the 9th and here it is the 12th (ready for pick-up) and its no where in sight. Agent said it was due to the hurricane Irma. The hurricane did not make landfall till Sunday the 10th. Then when asked to speak with a supervisor you are subjected to interrogation BEFORE being connected. Terrible communication skills.

When I ordered an item at Home Depot, not only it arrive intact and unbroken but a day early. If you have a lot of time (such as months) then use Lowes but if your time frame is tight go somewhere else.

9-6-17 I am still currently waiting on my food spoilage decision from LPP. They have given me the run around for over a month. I have called and everytime I speak to someone it's the same song and dance. "We are so sorry. Our claims dept is so backed up right now. We will expedite your claim. Please note that we have 15 days to respond to the expedite request". I asked them what happens after the 15 days. They said they then will have another 5 days after the 15 then after that there isn't anything they can do after that point. What?/ REally? That's such a joke. I really can't believe this is legal. It's like I tell them. This is something that I paid for. You didnt' give it to me with the purchase.

On August 4th, 2017 my wife and I ordered a GE French Door refrigerator from the Lowe's location in Waxhaw, NC which we paid for by credit card. We asked that the unit be delivered and installed no later than August 18th since we would be out of town for a week after that date. We were assured that the delivery date was acceptable. We received a call the day before to confirm the delivery/installation time which was a 2 hour window. The delivery time came and went with no calls from Lowe's to advise of any problems. Finally, I called the delivery number and was told that the unit was not in a place that the delivery group could access and the unit would not be delivered. We set an new delivery time for August 26th. We did not receive a confirming phone call the evening prior to verify the 2 hour window for the delivery so at 9:00 pm I called the delivery number and was told that the unit would be delivered between 8:30 and 10:30 am on the 26th. 10:30 came and went and no phone calls from anyone so at 12:00 I called the delivery number and was told the unit was damaged and it would have to be re-ordered. Again, the communication between the customer and Lowe's is non-existent at best. They don't even respect their customers to update them if problems arise .Even when I copied the President of Lowe's (Robert.A.[protected]@lowes.com) it didn't seem to make a difference. I have copied him on multiple occasions and have not yet heard from him or any of his direct reports. All I get is the run around.

After these 2 failed attempts I told the representative to cancel the order! I told them I would purchase the refrigerator elsewhere which I did. The customer service representative said that she had cancelled the order on the 26th. A day latter I receive an e-mail informing me my purchase had been delivered and my credit card was charged $2, 107.56. I immediately called customer service and was told a credit had been issued. As of 2:36 pm on September 6th I have received no credit to my account. I will never purchase big ticket items from Lowe's in the future even if I have to pay more.

I purchased A refrigerator in may that was to be delivered in 3 weeks. It ended up taken 5 weeks to be delivered. I had to keep calling the store for updates and was told excuses that employees called off on several occasions delaying the delivery. When they did finally show up at my house without a phone call I was at work but they said they could take it in the house without me there. When I got home I found my entry door damaged and the new freezer door damaged. I did call the store and was told someone would be out to fix the entry door and a new freezer door would be ordered. I can't get an answer when I call now. I just keep getting past around and am still waiting almost 3 months now. I have a new refrigerator sitting my hallway that is taking up room and didn't even plug it in yet. When I asked was told I can't even return it because it's past 30 days. I don't want to throw away a two thousand dollar appliance and have to fix my recently install entry door just because they couldn't make a phone call or send an experienced delivery person

I ordered a standard dishwasher from Lowes on Aug 7 and I was told at that time, I would be called on Aug 22 or 23 to schedule the install date. It is Aug 30 and I CANNOT find out the status of my dishwasher. I call the store in Mission Valley, CA and they constantly hang-up on me and/or we get disconnected and they never call me back. I called corporate customer care and they experienced the same issue with that store. The corporate customer care associate finally provided me status which was "My dishwasher was just delivered to the store in Mission Valley, CA" and that someone would call me either today or tomorrow to schedule the install. WE WILL SEE! This experience has been nothing but a NIGHTMARE.

In early May this I had agreed on new gutters with Lowes in Washington, mo. The gentleman who did the bid said I would be hearing from the installers in a week or two. 3 weeks pass and I heard nothing, so I called lowes. They said they would be in contact with the installers and get back to me. Another week goes by and nothing. I called again an finally 6 weeks after the bid my gutters were installed. All was great until it rained. I noticed that water was pouring down between the gutters and the house in many different areas. This was nearly 2 weeks ago. I went to lowes and told them what was happening. This was on August 17th. They assured me I would hear something in a day or 2. Well Monday the 21st comes and still nothing. So I call and lowes tells me that they had to leave a message with the installer and they would get back with me later that same day. 2 days later nothing so I call again and the same thing only this time the installer Finally calls me back and says it's difficult to get to me because I live rather far from where they are located but he would by my house either that next day or the following. Well here we are 5 days later and nothing. I fell like it is not my problem where I live and why it's taking so damn long. I have already made 3 payments on a product that is not doing its job. I want this problem resolved immediately

My 72 year old (at the time) mother went to Lowe's in Corbin Ky to look at mowers. She told the salesman that her husband (my father) had passed away a few years before and she was looking for a mower that would last for years with little problems. He talked her into getting a Troy-Bilt Horse XP with the 20 HP engine and we have had nothing but problems out of it ever since. We have owned this poor excuse of a yard tractor for 3 years now and have had to replace something on it every year just to get it to work. Now, on the 3rd year, we find that the head gasket is blown... after only 3 YEARS! After doing a little digging I have found that the "Courage" engines are nothing but cheap Chinese rip-offs of the MUCH better built Honda engines. Troy-Bilt has used these engines to make themselves a much larger profit at the expense of the consumers. I will NEVER buy another Troy-Bilt product again and I will NEVER spend another dime at Lowe's again either.

In April 2015, I bought a pressure washer from Loews along with the 3 year Protection Plan. I used the Pressure Washer twice since I bought it, once in 2015 after purchase and again, once in 2016 to Pressure Wash my house. When I attempted to wash my house in 2017, it would not turn on. I tried for over an hour with no result. I took the pressure washer to Loews whose employee told me that the Protection Plan doesn't act the same as a Warranty. They will repair it but not replace the unit. A week later, I get a call from the mechanic at Loews who informs me that the carburetor is broken and needs to be replaced before he can find out what else is wrong with the unit. The cost for that will be $127. I asked about my Protection Plan covering the repair and I was told that since the unit had been tampered with already, my Protection Plan would not cover the charge. I did not tamper with the Unit, I merely tried to start it. I am a 64 year old female senior citizen with no mechanical abilities other than turning on the uni t and spraying my house. That is the reason why I got the Protection Plan. When I challenged the issue, I was old that they would not fix it without payment and were going to send it back to my store on Zebulon Road in Macon Georgia. A week or so later, I get a call from the Macon store telling me that my pressure washer is back from the repair shop and is still broken but I must pay $79 for labor, and then take it home broken. I will go to the store again tomorrow and try to get a manager who can assist me. i have never experienced this kind of run around in my entire life. My Protection Plan has not protected me at all. I am appalled.

I am attempting to collect a rebate due me and my wife from the purchase of a Bosch dishwasher. The purchase was made on [protected] on the phone with a very, very nice gentleman(salesman). I received ALL our paper work over the internet from the purchase. All except, for the very bottom of the sales receipt just below the receipt under the heading "REQUIREMENTS". Amazing, this piece of paper work has since DELAYED the receiving of our rebate. I have called and called and, written numerous times trying to collect the rebate. Is it really so stiff a penalty to be late on applying for the rebate? I have been rejected so many times I am shame to tell just how many times. I still shop at our local Lowe's and really hate the way I am being treated on such a item that is truly due me and my wife. If anyone can offer any kind of recourse, I am all ears! To end this complaint I thank all for listening and just hope that someone will come through solve this for us.

Sincerely,

Homeowners of Porter Heights, Texas

At the end of July I was injured at work due to a store managers actions. I was out for almost 2 weeks then released for limited lifting. X rays showed a 2 inch separation in the shoulder. I am enrolled in nursing school and was forced to drop one of my classes due to the injury. This cost me almost $700, and I am trying to get Lowes to make it right. I'm being told to get a attorney and sue them but I just want the cost of the class covered. HR at the local store was relocated to corporate and I can not get a responce through email. Ignoring the problem will not make it go away and if I don't get some resolution soon I will be forced to get legal help.

Almost 3 months ago this hellacious process started. The tear out and install should have taken a month at most. I have drawers that hit the handles of opposing drawers which prevents them from opening up all the way and I have TWO different styles of cabinets! I paid for the expensive Kraftmaid brand and what they sent was something less. The entire process has been a nightmare and Lowes and it's upper management chose to not stand behind the customer much less their work. DO NOT Do business with Lowes for kitchen remodels much less design.

Where else you can find the same terrible customer service with lazy and poor employees? I ordered an item with the next day picking up and came to take it away. I was said that my order hasn't arrived yet and I came early. I told him that it's urgent and I need my order today as it was said on their website. But the answer was the same. While I was rewriting the list, the employee went away. I don't know where. I asked the second one to help me. If he really did, I would not be writing this complaint. But unfortunately, your service is a complete mess!

I bought a new dyer in May stop working three weeks later only way it would work is hold it shut with your knee. They came to fix dyer on 8/7/2017 had to replace switch and fix the door. Glad I bought extened warranty just very mad cost me 407.95 for product should not have to get it fixed in a few weeks. It still don't work great. I will never buy a hotpoint product again I work very hard for my money.

How would you feel if you went to your trusted home improvement store and experienced this:
After extensive online research on zero turn riding mowers I go to Lowe's to buy what appears to be a well-made machine from Swisher, 66in 11-gauge cutting deck with 3 gator mulching blades, commercial grade, heavy duty, hydro gear transmission, 27 HP Briggs & Stratton, electric start with Swisher's rapid response control system and Lowe's 4-year extended protection plan for ONLY $ 5309.61 and pay with my Lowe's card on 6/1/2016
The Swisher machine was delivered to central NY last summer, we used the machine for 40+ HRS and stored the machine indoors before winter. When my husband intended to mow the lawn in 2017 season he noticed the zero turn was not working properly so we called Lowe's Advantage protection plan for service. After a few episodes of picking up and bringing back the zero turn still failed. Lowe's protection plan picked up the machine on June 4th with 46 hours of use and since then we have not seeing the machine or heard nothing reliable about what's really happening with the machine. All this time we called Linda at the protection plan to get updates, since she rarely reached out to us to let us know what was going on. After over a month of the machine being in the shop Linda did not answer our calls. Instead whenever we called we got an answering machine and never received a call again. After that we realized this was not a normal situation, we called Lowe's customer service and filed a complaint. Customer service manager named Daniel (ID# 2140874) said he would look into it and will call us back with a response or solution. This never happened and after we complaint several times with Lowe's customer service we still received no answers or any call back.
Then we decided to call Advantage protection plan and to our surprise they have no knowledge of our complaint through Lowe's customer service and were told very casually to relax since the machine still at the repair shop and they have not scheduled delivery for it because other issues came up. All this after two months since they picked up the machine as it was a normal situation. By this time we had already bought an used mower because we need one. At this point we told protection plan we didn't feel comfortable with was happening with the machine and we wanted to return it and get full refund. Protection plan said they were going to call us to help us solve this problem but again, like always, they never called us back.
Finally customer service manager named Eritt (ID# 2249012) told my daughter that they were doing customer satisfaction buyout but never heard from him again.
Corporate executive named Allison called me to say she decided the buyout is not an option but needed more time to investigate our case. We find inconsiderate for corporate to request more time when this issue has caused enough emotional stress, time consuming, money waste after two and a half months if suffering frustration and disappoinment with Lowe's customer service.