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1.4 2210 Reviews

Lowe's Complaints Summary

243 Resolved
1958 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2210

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1:48 pm EDT
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Lowe's service

I have been calling Lowe's in Nacogdoches Texas for over 40 minutes now to talk to the building department. I have been looped back to the main recording 10 plus tines, I have been hung up in twice and talked with two customer service folks at operator station who told me to hang while they transferred me and still have gotten no one! I called Home Depot and got prices immediately! I am looking for 2 0
Pallets of salcrete 80 lb bags and 3 pallets of 8x8x16 cement hollow blocks guess they don't want my business. Just thought you should know...

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10:55 am EDT

Lowe's hot water heater (natural gas)

A 6 year warranty Hot water tank was purchased on 1/5/2016. It completely died in 4/19/2018, approximately 2 years after purchase. We of course purchased an "extended warranty" for this product.
When I called Lowe's on 4/20/2018, I was told to call American Water Heater as they service these products. I called and was told that we had to install a new regulator ourselves. It cost us $30.00 for Shipping of the part. It arrived on 4/23/2018 and it doesn't work.
I called back to let them know that the part did not work. I was told to then check something else on the water heater. I told her that my husband was disabled and was not getting on the floor again and I would like authorization for a new water heater. She told me that she could not authorize that because it is a "fixable problem". I asked her how she could say that when she doesn't know what the problem is. I asked to speak to a supervisor (Stephen). He was even more a piece of work. When I asked what the warranty covered, I was told it covered parts and tank. I asked what the extended warranty covered and was told " Oh, that's a whole new ball game". He would not authorize a new tank either. I was to call LOWE'S Service Center and get an ID# for the job and call Stephen back to get a referral # to give the technician when he comes to the house for payment.
Lowe's Service person BOB couldn't find anyone local so he put it in a message for the next available technician to call within 48 hours. Meanwhile, I have already been without hot water for 5 days, and it looks
like it will be even longer as the tech has to order the parts from American Water Heater. This is a scam by Lowe's to get you to by an extended warranty and then they will not honor it. We will never shop at Lowe's again. It is truly your loss.

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7:26 pm EDT

Lowe's dishwasher

We bought a dishwasher over a month ago and have never been able to use it We have been given the run numerous times. We have been given Buddy's plumbing, Don' Easy Pay. These companies don't show up nor do they call or stick to their appointments. It rained one day and Buddy's decided not to show up because of this. Dons Easy Pay never answers their phone. These companies are awful and Lowe's Advantage is not any better. There service people are rude and seem to not care. I WILL NOT BUY ANOTHER APPLIANCE FROM LOWES! We have purchased many and had many more to place in our cabins but they will not be from LOWES. THEIR SERVICE STINKS. DONT PAY THE EXTRA MONEY BECAUSE THEY ARE NOT GOING TO HELP YOU.

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2:55 pm EDT
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Lowe's fence installation

i paid 4116$ for a vinyl fence in the back yard and to have off street parking.i clearly stated what I want.the double gate are to be center with two 4 foot panels on both side.they did not do this.for 6 monthes lowes been ignoring me .I went to cpo office with this and jerron parry refuse to correct the fence installation and the rod in the ground and keys for the lock on the gate do NOT LOCK.i will never advise anyone to buy from lowes their fence job.this is a scam on lowes part.they want me to PAY for the correct layout of the gate and locks on the gate!outrageous rip off.do not trust lowes.a driver cannot get out of the car with the car up next to the side fence.and how am I to drive a car in a 4 foot gate!

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Update by lancaster ripp off
Apr 15, 2018 4:53 pm EDT

WHAT MAKES SENSE IS EXPECTING THE FENCE GATE LAYOUT AS I ASK FOR IT TO BE DONE!YOU ARE SO ASSINE!DO NOT COMMENT BACK.

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General Service
, US
Apr 16, 2018 12:06 am EDT

You responded, "WHAT MAKES SENSE IS EXPECTING THE FENCE GATE LAYOUT AS I ASK FOR IT TO BE DONE! YOU ARE SO ASSINE! [sic] DO NOT COMMENT BACK."

The purpose of the response was not to anger you in any way; it was to provide one perspective you were not allowing for. If, in fact, you hadn't signed off on said order, there would be something further to address. Based upon your response, however, it would seem that the entire problem is that protocol was followed and you did sign off on the fence being built this way. Unfortunate.

If we're incorrect in any way, please say so. Otherwise, it stands to reason as to why you'd be the one expected to correct the fence design. Hopefully such corrections can be completed in a timely fashion.

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General Service
, US
Apr 15, 2018 7:12 am EDT

Appreciated reading your concerns.

For the purposes you outlined, it makes perfect sense as to why you would want larger doors and centered as you suggested. However, before beginning the work of installing the fence and gate, you should have been provided a work order which outlined the materials and work to be done. This would have been something you signed off on, allowing the installers to complete their task. Once you've signed off on said order, any changes would be your responsibility.

Assuming everything is addressed to your satisfaction, there is absolutely no reason to reply to this text.

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7:45 pm EDT
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Lowe's management

Loews better get on the ball! They are everything these people are complaining about and more! Discrimination is rampant! They do not care one bit about their employees and they better start! My Daughter who works there is being "messed around" with just like every complaint I've read! But guess what mommy has money and there will be litigation check out your management in your Delaware stores and do it fast, Mr. Ceo! I'm all over this and you wont get away with it! And I'm not talking sexual harassment, I'm talking about all the little ways they try to keep their budget down. Discrimination of any kind should be looked at in your Stores... Especially against the handicapped! I know people personally who work at the News Journal News paper and will use every possible way to crush your little games you play, talk about that at your next
Board meeting.

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8:07 pm EDT

Lowe's refunds and returns

I purchased two items from the Tools department on 3/31/18 for working on my car a Kobalt half inch breaker bar and 15/16 impact socket both items had to be retrived by an employee because of loss prevention methods (which I completely understand). I paid a total of 30.22. I ended up not using the items and went to return them i used my card to pay for them a perpaid American Express which i later on that day losing. When i got to the counter the employee competed my return just fine and and put it back on my lost card. I went across the street to my local Arbys amd got lunch with my fiancee and relized that i LOST that card therefore my retured money was in cyber space... So i went back across the street and to Customer Service Desk informed the employee of my problem she did as she should and contacted her supervisor which took forever to get there and i had my finance explain my problem to him cause i was on a call with my son by that time. The Manager immediately went in to this mode and went on about how the items might have been obtained without paying for them. Which understandably immediately infuriated my fiance. Now I don't make much money and don't claim to be rich at all but poor judgement on that manager's behalf as he displayed a large amount of classism towards us I found it to be very upsetting and degrading especially in a line full of people being stared at. As he was only the service desk manager she then asked for his manager to be called up considering she did not appreciate the way she was being treated by him and felt as if speaking to a nether manager we would possibly be able to resolve the issue of the return in a professional manner without the judgmental and condescending temperament that the other manager had and when the other manager arrived he was very confrontational in mannerism from the start not sure as to what the other manager told him when he called him to the service desk. although the second manager that I spoke with seem to have lost his confrontational mannerism shortly after she began to explain the situation to him however the issue that I had with the refund still has yet to be resolved I appreciate you taking time to review my complaint and I would love for this issue to be looked into with my refund as well as with the issues I had with management and the way they treat customers they're at the Range Line Store...

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4:44 pm EDT

Lowe's customer service

Went to Lowes in Lancaster CA today to get plumbing supplies. I needed help and asked one employee ( when I finally found one) who paged for someone in plumbing to help. After waiting for around 5 minutes no one showed up. I asked another employee who was walking by again for help, and he again pages on his radio for someone in plumbing Once again what seemed like an eternity no one shows up. I realized that I wasn't going to get help. the end of the plumbing aisle was even a sign "Need help, just ask. " I got none. I left, went to Home Depot, got help there quickly, got my supplies and was out in 10 minutes! Lowe's lost as . Their service is the worst. It appears that they don't have enough employees and is very mismanaged.

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7:06 pm EDT
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Lowe's a gazebo that I purchased on 03/11/18; your store located in new braunfels, texas

When I purchased the Gazebo # 875051, I was informed that it would be delivered 03/25/2018. I called to make sure about the delivery date because it was to be delivered on a Sunday. I was told once again that it was confirmed to be delivered on 03/25/2018. I prepared the ground where it is to be located and contracted an installer to come and assemble it on the 25th. This morning, 03/25/2018, I received a call stating that Lowe's did not have a unit and it would not be delivered. After a conversation with a person who claimed to be the manager of the your store, I was not agreeable with the manner I was treated! I could not get a commitment from him as to when I could definitely receive the Gazebo. Your people gave the impression that they had no interest getting the Gazebo I had paid for!

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10:08 am EDT

Lowe's lowes installers

We have been Sub-Contractors for Lowes in several locations throughout the Syracuse, NY area since 2004
For over 2 years we have been begging Lowes to pay for the estimates and installs that we have completed for THEIR CUSTOMERS.
Lowes charges all customers $35.00 for independent contractors to meet with them in order to have Lowes give them an install price.
However, they seem to not want to pay these contractors for doing their job.
When companies rely on getting paid for working with these larger companies you would think that since we provide services for them that they would pay us.
You, as the customer are paying Lowes stores to have your product installed but please keep in mind that they are not paying us and instead hoping that small companies like us work for FREE. Nobody at Lowe's has offered to assist us in collecting what is owed to us which at times has added up to over $10, 000.00 but yet I'm sure that no one at corporate is not getting paid their weekly salary. How does one survive? when the BBB or Department of Labor will not step up and help us to get paid.

I say... skip the middle man from now on and go straight to the trusted contractors out there that have better quality relationships with customers, better customer service and better yet you know who you are paying and that they ARE getting paid for doing the jobs requested.

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8:36 am EDT
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Lowe's ethics

Over 250 deaths in Oklahoma caused by the flu. Store 1536 in Broken Arrow OK. AJ in lumber brought in a doctors note to Amber Winn, a ASM. She took his note and gave it to her brother who is a doctor and had him write fake on it. Kellie McLaughlin, a ASM and John Klonecki the HR approved of Winn's deception. When will corporate investigate and do the right thing? Never cause they could care less.

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2:18 pm EST

Lowe's coil wrap

I had twenty replacement windows installed in my home by Lowes in 2006. In the last couple of months the paint finish has started peeling off of the wrap. The installers were responsible to furnish the wrap due to the fact the wrap was included in the pay. The installer was Joe Purnell and he no longer installs for Lowes. I have talked to a commercial sales specialist and he stated that the wrap comes with a limited lifetime warranty. He did email photos to a representative and he asked for receipts. I cannot furnish this due to the fact the installer furnished the wrap. I just had my home inspected due to the fact I am putting on the market. The person that did the inspection said in 26 years he had never seen or heard of this happening. What recourse due I have in resolving this matter? The installation was purchased at the Lowes in Danville Va.(787) and a new roof was also installed at the same time.

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11:39 am EST

Lowe's appliance installation

I'm not complaining so much as trying to understand Lowes installation policy. I bought a garbage disposal from Lowes on [protected]. Now being an old lady I needed to have it installed. When I called Lowes on 2-28-18 I was directed to the plumbing department where an employee named Al answered. I explained what I needed and he proceeded to speak away from the phone to ask a customer (I assume) in the store if they needed help. Apparently I was not a customer because I wasn't in the store (Jackson store ). That isn't the issue. The issue is that I was told that I would have to pay for the service before anybody even came to my home. I would have to go to the Jackson store. There I would have to sign a contract and make payment for the service then the contractor would contact me and make the arrangements to do the installation. I thanked him and hung up the phone. All I could think of was all the other services that I've had done, services I received and I've never had to sign a contract and pay for the service before it was performed. I get that service people need to be paid for their services. Usually I am informed at the time of setting up the appointment that payment is required at the time of service. But never pay and then the person will get back to me for a time of service. I'm not sure if this a corporate policy or just individual store policy. Whichever it is, I will return the garbage disposal to Lowes and never shop there again. I would rather pay more money at another store for a product than be told I have to pay for a service before it's even performed. Lowes has lost a good and loyal customer. I don't think that I could go to Lowes or any other store get a product and tell the store that I'll take the product home first and if it's to my satisfaction then I'll pay for it. Yours truly, Michaela Gebhardt

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1:31 am EST
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Lowe's ceiling fan

I bought my house that came with the Harbor Breeze fan with remote. Now the remote is not turning it on. I changed battery still not working. The red light at the top of the remote comes on when I push any button, fan, light. But does not come on. I don't know what to do. Is it the remote? I read the posts above and paying $39.95 for a new remote is nuts. Not sure it is the remote. Help!

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1:44 pm EST

Lowe's doors/windows

Lowe's provided us with a project manager. It sounds cool, but it was a disaster for windows and doors for our home. The project manager had serious problems quoting the doors/windows and labor charge and then tried to sell us two (2) doors for $6000 and then eventually $500 each. I was never able to choose the type of material. He quoted the low end, then the high end, and that was it. No choosing the color or material or anything else for that matter. Basically, these are two prices - Take it or leave it.

This is the whopper though - $8000 for labor for two doors (trim work and a beam). That's right, $8, 000 for labor only. I verified this twice through email. You may get two doors for $1, 000 (which is not what I even wanted), but you are going to pay $8, 000 for us to install them.

This is serious price gouging and an extreme example of trying to take advantage of people that they think don't know any better.

I have been a customer and cardholder at Lowe's for decades, but this is just wrong. Please always get a get a second estimate on prices. A snazzy window competitor came in at about $1, 000 installation, and they are an upscale high-end architectural window company. (even stating that no additional beam was needed.) Regardless, I wanted to give Lowe's a chance.

I expected more from Lowe's. I like Lowe's and enjoy shopping there, but this is plain wrong. This should not happen to anyone else.

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10:04 am EST
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Lowe's customer service

I called the local store, Lawrenceburg Indiana, to ask if my son could pick up my order for me. I was told by a girl in customer service that if I didn't have my order number, she couldn't look up my order. What? Guess Lowes doesn't care what your name is anymore, we are nothing but a number. Odd that when I got back on their site, I had no trouble pulling up my order without my order number.

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7:07 pm EST

Lowe's small bathroom/laundry room remodel

We signed a contract for Lowe's to have a bathroom/laundry room remodel done on Oct 11, 2017. We were told the new bathroom would be completed before the holidays. We were very excited as our shower was only 30x32 and we were looking at having a 36x38 shower after everything was said and done. We looked at many other contractors and had quotes from $9500 (the cheapest) to $20, 000 (Lowe's quote - Around $15, 000 for the contractor and $5, 000 for materials). We decided to spend the extra money and go with lowe's cause we didn't want to deal with a construction crew never getting the job done and with lowe's we would have some guarantees. We had to pay up front. We put it on a lowe's card. We wanted to pay the card off on the first bill so we wouldn't have any interest charges. They sent us the 1st bill through email - and 2 hours later sent us a late notice? Wait what?! They did take off the $30 late fee but still charged the $300 interest - even though the 1st bill we received was 2 hours before the last notice. This was all paid and done before the work even started.
Then the nightmare began. The construction kept getting put off and didn't get started till jan 8th. So much for done before the holidays, but we were excited to get things rolling and have a nice new bathroom/laundry room area. I had bought a new dryer at the same time and couldn't wait for it to be installed so I could use it.
Week one. Workers were there maybe a total of 15-20 hours - and that included the plumbers and electrician. I was a little concerned. I mentioned it to lowe's but they said don't worry.
Week 2 monday the workers kids didn't have school so they couldn't do the work. Tuesday they sent a new worker that couldn't do much without a main worker (which never showed up) and was there only 2 hours cause he really couldn't do much. At this time I again expressed my concern that the project was not going well and I was worried about the timeline. Lowe's assured me everything was fine. Bathroom projects take time.
Week 3 - shower tiling started. Shower is only a 36x38 space. Started tuesday and to date they still are not finished tiling and no grout has been put in.
Week 4 - shower floor started - tile ran out as lowe's didn't add in the shower curb … the tiles were a specialty item and was going to take 2 weeks to come in expected arrival feb 8th. Worker started the tile for the bathroom/laundry room floor
Week 5 - finished the bathroom/laundry room floor and grouted it. (the floor which is not a big space took 4 to 5 days altogether). At this point I insisted I at least have a washer and dryer in place by friday - friday came and they were talking the washer and dryer should be good to go by next tuesday - ummmm no! So they came on saturday and put in the dryer plugin so I could finally get some laundry done. Also they left work at 3 oclock on friday.. They had at this point made a habit of coming 8:30 to 10:30 ish and leaving 3:30 to 4:30 ish
Week 6 - no workers on monday - tuesday got a call from lowe's saying the workers would not be back until a new invoice that was given to them was paid. New invoice? For another $1227.40? After I pointed out some facts they decided to take $200 off the new invoice. We have yet to even see this new invoice. Also are you telling me the $15000 we paid to have this done is gone and you are wanting more money?
So now it's feb 13, 2018 a bathroom that is not even half done 6 weeks into the construction. That should have been done before the holidays. And we are being told they will not be back till $1000 in bs new charges have been paid.
We have called Corp and they have told us there is nothing we can do at this point other then pay the invoice and then they will get back to work.

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11:39 am EST
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Lowe's customer service in regards to rental truck

I will never shop lowe's home improvement in oviedo again!
Our pickup truck is out of commission and we were in desperate need of some construction materials for a home improvement project. I called lowe's to inquire about their rental truck and was told they do not reserve it and it is first come first serve. Totally understandable. On saturday february 10, 2018 we headed to lowe's first thing in the morning to try to get the truck. We had a lot of large materials on our list and could not get them without a truck. We arrived around 10-10:30 am and inquired on the truck. I was told it was rented out about an hour ago. Knowing the rental is usually 75 minutes I asked how long ago it was rented. The young man said about an hour already. I said perfect! I would like to rent the truck what paperwork do I need to complete. I was told that he would call my cell phone when the truck came in. I gave him my name and phone number.
My husband I went and began to gather the materials needed. 3 sheets of 8x4 hardy board, 2 sheets of 8x4 green board, insulation, screws... But wait since we have a truck let's go ahead and get the guttering we need!
At 11 am I went to the customer service desk and asked if the truck was back yet and the same young man said no that she was running late. I said "that's going to be expensive ha ha" and I went back to look around and wait for the phone call that the truck was ready.
Might as well get a couple of plants and some panting pots... 11:15 went back to customer service and was told (same guy) she just called and is on her way. Ok! We are done shopping let's get out of here before I find something else to buy! We parked the 2 carts in the construction check out area and went back to customer service... Not yet... 12:30 we sit there about 5 foot away on the lawn furniture waiting... A lady comes in carrying keys my husband says that must be her... I look at the guy and he nods and smiles. We wait and I say they must have to inspect the truck out and maybe get gas... 1:15pm wth 3 hours waiting!
I go up to the counter and the guy is busy helping someone so I told my husband let's go check out and have the stuff ready because the truck should be ready now. We check out a whopping $497.85! Take the two carts out to the loading dock and I go to customer service to get the truck. I walk up it is now almost 1:30 maybe 1:45.. I walk up and the same guy looks at me points at me as says "the truck" yes I say I have been waiting for hours... He says"I think it has been rented out"..."what! I have been standing here for over 2 hours right here right in from of you!" I said "holy [censor], you are getting ready to have a really large return"
I was so angry I told my husband and he agreed to take the two carts right back to customer service. Fortunately I calmed down enough to call for help from my son (he was out of town) then my ex-husband. We did not return the stuff we needed it too bad and already wasted a whole day. But I will never shop lowe's home improvement in oviedo again!

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10:12 am EST
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Lowe's window installation and remodel of kitchen

This all started back in august 1017. After a couple of bids we chose lower to do our window replacement. 19, 072.00 paid on 81517.
We were waiting on our install date. They came out and forgot some windows, some windows were measured wrong and our new doors were broken. No problem things happen. We ordered a new door and the windows were going t be redone. We actually ordered 3 more windows for downstairs. We received no calls from miles wellborn, sales; came to our house and measured. I started to call and leave messages on his number and the store never could get a hold of anyone for over a month. I left more messages, emails asking for managers. Miles has never to this day ever called me back I have told the store and they don't seem to care. I asked on numerous occasions to make the store manager ramon to call me. No calls. The gave me and and a swan to deal with from instal. Finally they came out with the wrong door, a broken window and the 3 new windows added on were measured wrong. I had complained and left more messages for miles and the store. It is 13018 and still no doors and missing 4 windows. They are supposed to come out on thursday. We will see. Have been
The kitchen. My kitchen has been gutted since september 2017 still gutted!
I paid 23, 980.[protected]. First off I was gcrrentied a rebate which I filled out 3 times and talked to the in house designer nikki and she gave me to andrea who than gave me to kimiyo, I was being put on hold transferred and my emails were just resent and passed on. The kitchen the contractor, bret, is great and started the project helping us tear down and set up. The first set of cabinets came in and they were measured wrong. So they had to go back. This took weeks had a time with this as well were no one was calling me back or returning my emails. I was trying to get a hold of people for my windows, rebate and kitchen. They came to deliver our new cabinets but they delivered the wrong cabinets and they had to go back. There were weeks of no one talking to us I called emailed and left messages. On the third attempt of cabinets shawn and and came out to check on the cabinets. They came in with some wrong and the colors on the doors were different than the bases. So now we need more cabinets redone and wait again. I have been trying to be nice and understanding. No one is trying to make this right, the customer service is terrible. Andi the install manager is trying to help me but seems she is stuck. I asked for a meeting with all the managers. Ramon, who never has reached out to us. The meeting was yesterday folsom ca lower and the same people shawn, vivian and and are there. The two other managers did not show up. I am pissed off and the meeting was a waste of my and my husbands time. Nothing was accomplished and all they could say is that they are sorry and they cannot talk about giving us a discount or even caring if they kept us as clients. The two big managers not even showing up. I do not know what to do. It is almost february and I have no front doors, all my windows are not in and a gutted kitchen. I would like my windows finished with my doors and a discount I would like 3, 814.40 back off my windows which is a 20% discount. I want all my money back on my kitchen 23, 980.39

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9:33 pm EST
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Lowe's 11% rebates bs

Due to past issues with Lowes, I was slowly coming back to them as customer service had improved. During Thanksgiving week of 2017 they advertised an 11% rebate on most items.

Since they got their act together for our veterans discount I bought a few things that could have waited. After sending in all the paperwork, I was informed that they were missing the needed info as to what was bought! One thing I tried to get thru their thick heads is most of these items were sent without an invoice so I printed the sale paper out of my online account, which I now find isn't good enough. It's my fault they don't send a receipt?

The paperwork I sent them had all this! I called and tried to get their F**up fixed but was shuffled between the rebate center and customer service with no resolution.

I now firmly believe these rebate offers are a scam to hook and bait you into buying more product.Right now I wish I could rip those appliances out of the wall for a full refund and go to Home Depot where I've never had a service issue.

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Update by MrCancer
Jan 26, 2018 7:21 am EST

you really dont get it

Update by MrCancer
Jan 25, 2018 10:00 pm EST

Retailers do differ but some of the products are the same, regardless, , good luck

Update by MrCancer
Jan 24, 2018 8:54 pm EST

Ya ya ya the appliances are fine, Lowes, Home Depot, Sears etc all sell the same thing. It the bull [censor] that came with this deal. Whatever, ,

Update by MrCancer
Jan 24, 2018 8:21 am EST

I'd like to rip the appliances out of the wall and get my money back.

Update by MrCancer
Jan 23, 2018 9:09 pm EST

Just gave Home Depot a $650 order, more going their way too

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Shaun R.
, US
Jan 23, 2018 12:13 am EST

It may not be of any help at this point, but a receipt is provided at the time of purchase. You are expected to print it for part of the proof of purchase. It is explained quite well during the process, but is needed to be read.

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MrCancer
, US
Jan 23, 2018 7:38 am EST
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Replying to comment of Shaun R.

Not in this case. Nothing was sent with the items!

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Shaun R.
, US
Jan 23, 2018 8:37 pm EST
Replying to comment of MrCancer

It isn't sent with the purchase. It's provided on screen with the ability to print. The on screen instructions tell you to print the receipt for your own records and any rebates. By not doing so, you're ultimately deciding to forgo the rebate(s).

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Author of the review
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MrCancer
, US
Jan 23, 2018 9:07 pm EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Shaun R.

Very aware and again you dont get it either.

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Shaun R.
, US
Jan 24, 2018 12:08 am EST
Replying to comment of MrCancer

I know you're frustrated. I don't know that I'd be any different. I just work with rebates enough to know how to process them correctly. No one wants to find out they're not entitled to a rebate, especially when it was something under your own control.

I wish I could tell you there was a way to reprint the receipt, but there just isn't.

Hopefully your enjoying the appliances.

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Shaun R.
, US
Jan 24, 2018 8:39 pm EST
Replying to comment of Shaun R.

You replied, "I'd like to rip the appliances out of the wall and get my money back."

Is this just about price our it's there something you don't like about the appliances?

Don't allow such a trivial amount diminish your enjoyment of the newer purchase. If you do than ultimately that becomes the greater loss.

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Shaun R.
, US
Jan 25, 2018 1:53 pm EST
Replying to comment of Shaun R.

You replied, "Ya ya ya the appliances are fine, Lowes, Home Depot, Sears etc all sell the same thing. It the bull [censor] that came with this deal. Whatever, , "

I would tell you there is a difference between retailers. I will only purchase from a specific retailer in my area because I like their overall service. I'd think that you, if anyone, would agree. According to what you just stated, the retailer doesn't matter. So if Lowes had a product cheaper, you'd still go back to them?

If we're only speaking about a small amount, in comparison to the overall costs, why not put it aside? Just because you made a mistake with the rebate shouldn't eliminate the overall enjoyment of having great, new appliances.

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Shaun R.
, US
Jan 26, 2018 3:33 am EST
Replying to comment of Shaun R.

You replied, "Retailers do differ but some of the products are the same, regardless, , good luck"

If you really are unhappy about a specific retailer, because of a rebate, why would you continue to shop with them based upon a less expensive price? I guess this is why you've went full circle before, stating that, "Due to past issues with Lowes, I was slowly coming back to them as customer service had improved." I'd suppose it is wise if you've accepted the responsibility for the rebate error, but I'm more likely to support the retailer I get good and reliable service from -- even if I pay more for the service.

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Shaun R.
, US
Jan 26, 2018 12:46 pm EST
Replying to comment of Shaun R.

You responded, "you really dont get it"

You are absolutely correct about that. Personally I'm not pro or anti Lowes. I'm surprised at your acceptance of buying wherever may be the cheapest price.

Would you be willing to purchase over the internet, from an internet seller you hadn't heard of, just because they have the cheapest price?

ComplaintsBoard
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6:00 pm EST

Lowe's cabinets and installation

I cant even begin to explain the awful quality and service we have received from Lowes at every turn... I would recommend to never use Lowes or any service team used by Lowes... that is how bad they have done.. so let me tell you as I doubt they'll let me upload all the pics and proof...
1. Constant back and forth to try and speak with the specific sales rep that started our cabinet order as apparently only that person can complete our order
2. Constant changing of the order as it was done incorrectly again and again
3. The most unprofessional installers I've ever dealt with... arrived late, left early and often didn't know what they were supposed to be doing as they kept asking me what to do next
4. When they removed by back splash they destroyed the wall with a claw hammer and told me I had to replace it before they would finish the install
5. The cabinets arrived with multiple deep chips... much more than what can be covered with touch up paint... and then the installers painted them any way and voided the warranty.
6. The Installers had to be called back out to the home to build the support for the counter top and to cut the sink box... which they didn't know they were required to do... and then they mangled the sink box so that it had to be replaced
7. We received nothing but push back from Lowes when all of these mistakes were pointed out and it was like pulling teeth to get them out to the home to inspect
8. When they finally agreed to replace with out any form of compensation... they attempted to use the same company... We have been without a functioning kitchen since Thanksgiving... and the Lowes management all went on vacation and left us without a word... hanging
9. When the replacement cabinets arrived... they left them on our porch in the rain.. when they were supposed to be delivered to the store first
10 10 000 dollars, 3 months and the worst experience ever and I'm still sitting here without a kitchen
11. Never purchase from Lowes or use any of the Installers/Vendors that Lowes uses or recommends

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Lowe's contacts

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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