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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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3:25 pm EDT

Lowe's siding installation and deck build

Lowe's is horrible. Don’t use Lowe’s or Chris George of Alabama Dream Homes! This is the slowest, lowest quality, and most stressful install company we have ever used. The contracts with Lowe's to install siding and a deck were signed on March 2, 2017. We were told that the siding would be completed in two weeks and the deck project would be completed in a similar timeframe.
We have had to deal with multiple problems and difficulties with quality and timing of work, and the conduct of Lowe's or Alabama Dream Homes. The problems include:
The subcontractor Alabama Dream Homes selected by Lowe's attempted to perform various portions of the work in a manner that did not comply with applicable city building codes, and we and/or the City of Opelika, Alabama were required to insist that building codes be followed.
Alabama Dream Homes also did not obtain building permits as required by the City of Opelika, until forced to do so at our insistence; various shortcuts and/or improper materials were used on the project, requiring us to have to insist that the substandard work be remedied, and in some cases, the substandard work is still not remedied. Many of the main screws attaching the deck to the house were not even touching the house, since they tried to cover damaged wood. And this deck is about ten feet off the ground! I have video of Chris George playing with one of our security cameras, probably to disable them so we could not see the bad work he does. Boxes, empty food bags, drinks and other trash has been repeatedly left in our yard. Ladders, trailers and other construction materials or equipment left in the yard for weeks; and most notably, Lowe's and/or Alabama Dream Homes have continued to delay and the project still has not been completed, as of July 13th, 2017. We have complained to corporate Lowe’s for weeks, but they are not able to help much and Lowe’s has shown no willingness to provide any type of refund or compensation.

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10:00 am EDT

Lowe's garage door and opener

I purchased a garage door and garage door opener from Lowe's on April 27, 2017. Requested an outside keypad and frame on the outside door to be replaced. The install was done on June 27, 2017. The outside frame was not replaced and no outside keypad was installed. Contacted the store to question why there was no outside keypad or why the capping was not replaced. The sales person contacted me two days later, he did not recall me asking for an outside keypad and he could not answer why the capping was not replace. The company that installed the garage door contacted me, and informs me that the capping was not replaced because they could not match the color. No one mentioned that there was a problem matching the color of the capping when I placed the order. In my experience if anyone needs a garage door to be replaced and frames, Lowe's is not the place.

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12:38 pm EDT
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Lowe's delivered damaged appliances 5 days before home sale closing

I am flipping a house, have a agreement of sale, one of the contingencies was to provide all stainless steel appliances, pretty typical. I got to Lowes in Oaks Pa, purchase a stove, range and fridge, set up the delivery date, so far so good. I intently tell the sales representative that this is a contingency for the house sale so we need the appliances delivered on time and date with no issues. I set the date a week before closing because I didn't want to supply appliances if the deal fell threw. On the day of the delivery the delivery company called me the day before and gave me the window they are going to be out for the delivery, so far so good, I take a 1/2 day off work so I can be there for the appliance delivery. The time from was from 12-230 Monday the 26th, I arrive at the house at 12:15, they also said they would give a 30 minute heads up call. I am waiting and waiting come 2:45 I call the delivery company they say they cannot get ahold of the driver so I head home (30 min away). Once I pull in my drive way approximately 3:20 I get a call from the driver saying he will be there in 45 mins, I am a little pissed but things happen. I get to the house they pull up around 4:20. They IMMEDIATELY tell me that the fridge has a large dent in the front, they said I purchased the "floor model" I explained to they that I purchased all new appliances, I called the Lowes Oaks, took me 30 minutes to get threw to them. They finally get someone on the phone named "Bob", he confirmed that I did purchase all new appliances. I refused the damaged fridge per Bob's instructions, he said he will have one sent out to me within 24 hrs due to the time constraints of closing.

Here it si Wednesday 28th, I cannot get a manager to call me back, every time I call they transfer me to the manager, the call gets disconnected or a lady answers and I have to explain the entire situation over again. I finally called corporate and they explained to me what was going on, I now have a delivery set up for Thursday the 29th, literally with one day to spare, this fridge cannot be damaged. I am prepared to file a lawsuit against Lowes if they do not fulfill their obligation and settlement gets pushed back, and I get penalized.

I will never shop alt Lowes again!

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1:42 pm EDT

Lowe's lawn mower

We purchased a 54" cut riding mower and wrong mower was delivered. we went to Lowe's the following business day and was told they would get to it but not today, they were too busy. we paid cash for this mower and now that they have our money could care less about their customer service. The mower that was delivered to us was a used mower and will not start.

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10:27 am EDT

Lowe's washer

Hi I bought a washer in Feb 2016 it only lasted 1yr and 4 months I had purchased the extended warranty for it. when I called to have my washer repaired, a tech came to ck it out and said it needed 2 parts and he was going to order the part and it would take 3 to 5 days to replace. well the next day I got a call from someone from Lowes saying the washer was non repairable parts were to expensive to fix & they were going to buy me out.
I was busy at work and really didn't think much of what she was telling me.
she asked how much I paid for my washer I told her and said they were going to issue me a ck. After hanging up with her I started thinking why are they buying me out sending me a ck for the broken washer if I have insurance it means if u can't fix it replace it. I called the # on my receipt for customer care, I explained to them I didn't want a ck I wanted them to replace the washer bring me a new one and take this one out. told her I thought that's what having insurance if for, not you all to buy me out and I have to go look for another 1 and pay delivery charge again. if I would have known that extended warrenty meant this I would not have purchased a washer from Lowes! I have called several times with no help they keep telling me they did replace the washer they bought me out, well I went to ck out the washers and the one I got before is $200 more now so how is this helping me get another washer with the money I got? I am very disappointed, mad and out of a washer I didn't expect to break down in over a yr of having it. one of your customer service rep even told me I should have read the brocher they gave me on the extended warranty, I never got one when I bought it the sales rep gave me the receipt and told me to save it get a copy of it because that was my extended warranty on the receipt. I have never heard of having insurance and they buying you out and not replacing the appliance, this is not what I thought having insurance if my washer breaks meant. The sales rep even told me if it breaks and we can't fix it we will bring you a new one.. What a lie I guess just to make a sale.. I will never purchase anything else from Lowes

Maria Zurita
[protected]
San Antonio, Tx
4914 Cannon Dr 78228

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12:48 pm EDT

Lowe's washing machine / lowe's protection plus service

We bought a washing machine at Lowe's 5 yrs ago and the service plan that came with it. Have been paying $122.95 every year to maintain this plan. on Sat June 10th the machine wasn't spinning/draining so we called to have someone come take a look at it. Can't come until Tues 6/13. ok fine. Take 13th office, guy comes. needs to order a part - back tomorrow. Take Wed 6/14 off, guy comes, puts in part. Now need to order another part, back on Friday, will call Thurs to confirm. Ok take Friday off. He calls Friday morning to say he had an emergency, is going away for the weekend, will be in on Monday. Now going to have to take ANOTHER day off on Monday and going on 10 days w/no washing machine. Called service dept [protected] to complain, ask for a manager, tells me plan B is I get someone here to fix it, they will reimburse me, send me claim form. Great. call 4 different local places and NO ONE will touch the machine since Lowe's service guy touched it and it's now a liability to them. So much for Plan B. I call Lowe's Regional Office [protected] and speak to a lovely gentleman who is going to either get me a loaner machine or a technician to fix it. Still have the idiot coming on Monday in case this doesn't work - won't cancel him. Let him waste his time like he has wasted mine. Moral of the story: buy at Home Depot.

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4:14 pm EDT
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Lowe's vynal plank flooring

Do not buy anything from them. Had them install a new Kitchen and the Carpenter was of 5/8 of an inch . He said he wasn't I showed him with a laser . Then Frig. Goes out for not making ice. Took forever to get replaced with extra warrant, then my Washer and they took a week to decide if replace or repair . It was repair after it leaked oil the whole time. I complained and got a new washer. Had I not they would have replace the washer except the housing. Now my floors they said I could use I cant . They have billed me and my credit score dropped, This store needs to have all new managers and respect. The dept. Manager told me it is what it is. So now I sit here without floors and an added bill of 800.00 and no product in the store, no delivery date and Installer has been reassigned. What a deal!

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Empty1
, US
Jul 13, 2017 1:58 pm EDT

Lowes has become a terrible place to work as well as do business. Every morning the store mgr. Reads what our projected sales need to be for that day. Sell Sell Sell. Make money for the company. Home depot is no different. LOwes follows whatever Home depot does except a few things. Like freight dept.it's a pyramid sceme. The higher ups, sore mgr, dept mgr make money off sales. YOUR HARD WORK. HARDLY ANY FULL TIME. NOBODY CARES IF YOU GET THE RIGHT PRODUCT OR NOT, SAME LOW HOURLY WAGE.

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7:26 pm EDT
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Lowe's absolute disregard for retail responsibilities

A case has been filed with The Arizona Attorney's Office pertaining to a matter involving a purchase of roofing materials for a private residence: On April 8, 2017, I paid for a special order and received a receipt for the amount with a guaranteed delivery date of; April 18, 2017. I called them every day starting; April 15, because I was told by Dave(the salesman) that it could come early. When I called them on; April 17, they told me that it wasn't there and is not scheduled 'til tomorrow, so I asked; will it be there tomorrow because I want to get started on the 'tear-off' and the guy told it will definitely be here tomorrow. I went up and tore off the back side of my roof and sat all the next day waiting for them to call to tell me my materials are ready for pick-up. Well, they never called, so I called them and spoke to Dave(the salesman) and he told me that ;the vendor called yesterday and said the truck broke down in Las Vegas and I'd have to wait until April 28, for my materials. I was a little angry so I asked him; why didn't you call me when you found out? He said the call came in at the end of the day. My next move was to call the manager. He accused me of lying and told a few lies of his own. I called their customer care number and got the same con-descending overtone. On April the manager called me to inform me that my roof was in after I submitted my report to The A.G.. It's amazing how when The A.G. became involved they got my materials within 24 hours a whole two days earlier than the projection but they couldn't do it when I asked them to do so. They said; we can't override it. I've also filed a complaint with their pathetic customer care but I doubt it got processed. I figure these people owe me: an admission of their neglect and irresponsibility, a heart
felt apology, and I believe they should offer me some sort of compensation for all the aggravation they've caused me and my grandmother as it was her house that I was roofing. If I had gotten my materials when they were due, I would have had cool temps. calm winds and someone to sit with my grandmother, she's 99 years old and I'm her caregiver. I arranged perfect circumstances in which to do the roof, but as it worked out I had hot temps, unbelievable winds, and had to constantly check on my grandmother. This is after having to live in a house with half the roof wide open for ten days during the rainiest month of the year.Phone# [protected]

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3:59 pm EDT
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Lowe's water filter

Hello my name is Ivonne Drake and I purchased a water filer for my refrigerator on 2 and a half months ago from Lowes. June 8th my refrigerator quit making ice or giving water. Figured it was either the motor or a clogged line. Called a repairman out to fix it. $101.53 dollars later I was told the filter was faulty. He stated he has had a few calls on those water filter being faulty. DO not have my receipt from 2 months ago and they will not refund me any money since this items has to have a receipt. So I ended up having to search my bank statement and lucky found the transaction which was 3/19/17. So I was able to get my filter refund back. but would like to get my service fee reimbursed also which would be $50. I can send you the receipt and the repairman's bill I had to pay.

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7:57 pm EDT
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Lowe's refrigerator at lowe's

It is hard to express the poor quality of service we received from Lowes - I will try.

We ordered a refrigerator online. I expressed the difficult place the refrigerator had to be delivered to; I made this extremely clear to the order person - I emphasized it at least 3 or 4 time. No problem they said - we do this all the time. The day before the delivery the Lowe's delivery people called and said they could not deliver under these circumstances. Lifting the refrigerator over a bar. Yet, they had said they would initially. The Lowe's person said "we have the back away from our commitment to you". A service manager called me and as we were discussing when I asked him what they were going to do to solve this problem, he hung up on me. The store manager called and refused to understand the issue, refused to see the problem from the customers viewpoint. He misrepresented what I had stated earlier. I have asked to speak with someone at the VP level and have been denied this so far. This is the worse customer service incident I have experienced in 20 years. I have shopped at this store for about 18 years and probably spent $15, 000 there. But, they thumb their nose at me as I have tried to get them to honor their commitments or at least figure a way "to make it right". At this point, I will never shop at Lowe's again. If you are a VP at Lowe's you need to check with store manager and track me down so we can talk - store is Lowe's in West Knoxville TN. Order date April 25, 2017 - Order number [protected]

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7:15 pm EDT
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Lowe's lawn mower

I purchased a Lawn mower from Lowe's in Kingsland, Ga.(Troy-Bilt TB110) On its third use it would not start. After calling the 1800 number they advised me it was under warranty and to take it back to the store. My concern is I had to pay $93 for the replacement of a spark plug on a lawn mower that is under warranty. What message is this sending about not only Lowe's but the products it sells. Charging $55.81 for labor and $20.00 handling fee on a product that has naturally malfunctioned.

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1:47 pm EDT
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Lowe's carpet install

Location of incident: Lowe's of Ann Arbor at 3900 Carpenter rd, 48197.

I wanted to send this letter because it seems your company has decided to take the approach of ignoring consumers and hoping that people will forget being treated like degenerates. I was Laid off by Lowe's in January and in the beginning of February I decided to replace the carpet in my Living Room and Stairs. I still had a lot of faith in Lowe's since I worked there for so many years and I knew it to be a great company. I chose a 15 foot carpet so that my living room didn't have a seam. So the installer showed up and installed the carpet but they never measured the top step of the stairs so there was not enough carpet to finish the job. Really, who does not measure the top step. So It was no big deal I spoke to Lowe's and decided I did not like the carpet color anyways and said I would just add the top of the stairs on(while also adding on 2 more bedrooms) using the 30 day satisfaction guarantee. Great, the new carpet got ordered but it was on back order, ok another delay but ok, I did not move my furniture back in because no one told me it was on back order so I slept on the floor along with my wife and kids waiting for the carpet to arrive. It finally comes and the show up to install. Good thing I changed out the carpet cause when they pulled up the first carpet they installed, it showed that the living room had a seam in it when it should not have and the carpet was not even hooked on the tack strip it was just stapled a million times on every edge. So the installer shows me and I agree it was installed wrong the new installer was going to do great right...no he gets to the bedroom and he says he does not have enough carpet and he has to turn the carpet in the room. I said no, that will leave a big noticeable seam and he said no you won't even tell. Guess what I have a hideous seam and it's not even located in the door like it should be its 4 inches over in the room and feels like a rock when you walk on it. After that I tell the installer I wanted my scraps to make rugs, he says sure they are in the van so I go out with his helper to get them. while getting out the scraps I see a big roll of my carpet in his van. I ask "hey isn't that my carpet" and the helper says no that's from another job. I said no its not it's the same as the piece in your hand and he again tells me know it's not mine, I state yes it is and then he goes and asks the installer and comes back out and says " Oh My boss had me put this in the back so it would not get wet", I said "you just told me it was from another job and now you're saying you put it back here yourself and did not remember", so he tried to steal $300.00 worth of carpet from me"6x15". Then I walk inside and realize the carpet I received was a lower grade than I ordered. Next I go back to Lowe's and speak to a couple Managers and tell them the story and tell them I wanted the right carpet installed in my house. They say sure we understand, this should have not been a problem with everything going on and I received the wrong carpet and there's a 30 day no questions asked warranty. I spoke to Jennifer Staton and she tells me I will order it right away and I will let CPO know to call you about the install issues. On April 17th Jennifer sent me a text saying she was ordering the new carpet. Then Brandon Bell the Installed Sales Manager for the district calls me and I go over all the issues and he says he will come out during the new install to make sure it goes smooth. I ask him at that point to please make sure the store orders the carpet right away since we have had all of our life in storage for 2 months already and he said he would personally call the store to make sure...So while still sleeping on my floor because I was not moving everything back into my house to move it again i call the store on May 5th to find out when my carpet is getting installed since it had been a few weeks (special order carpet) That's when I find out that there was never any carpet ordered and no work had been issued and they were hoping I would just go away so no one at the store ever called me to tell me anything they just left me hanging out there thinking I was getting my new carpet soon. Now it's been 3 months and I'm furious...So then I get CPO and they transfer my to a Jaimie Thomas and I tell her the whole story and this was on May 5th, she tells me that she will call the store on Monday when Jennifer is in then call me back on Monday and I give her my cell phone number. Guess what no call so I start calling her on Tuesday till I finally get her a few days later and she says I have to talk with the store again and will call you back on Friday the 13th. Guess what no call on Friday so i keep leaving here messages until i get her on the 18th, guess what she has to call the store again and she will call me back the next day(May 19th). Today is May 22nd and still no word from Jaimie Thomas even though I have left her messages every day. So I have now moved all of my furniture back in onto my carpet which is the less expensive and cheaper version with a terrible seam in my master bedroom that i see every day now. It has been a 4 month disaster that I want over. I just want my money back since no one wanted to fix the issues and wanted to just drag me through the mud with no regards to my life and well being. I used to love Lowe's and was also going to have my doors and windows done but I will never do that through Lowe's after this ordeal. This has been the worst 4 months of my life dealing with this BS and I want my money back since I do not have the right carpet and the work was a sham to begin with. I do not want it fixed anymore because I tried that and all I got was ignored and lied to. Please just give me my money so I can find someone with whom I can trust to get the work done right and on time.

Since I sent this letter and placed a complaint with BBB Lowes sent out the installer and Install manager and they looked at the seam and said the store messed up when ordering. Also, they took a sample, this pissed me off cause I took the samples in 6 weeks ago when they said they were reordering the carpet and they said they did not need them but now Lowe's offered me a low ball offer and said they have to wait till these comes back before anything else can be done. This is ridiculous because Lowe's has a 30 day warranty on all their carpet with no questions asked, its posted all over. So they never ordered the carpet and now 6 weeks later I have to wait another 4 weeks to resolve and issue that is a warrantee anyways. So they can't fix my carpet, they wasted almost 4 months of my time, let me and my wife and kids sleep on the floor for an extra 4 weeks while knowing they were doing nothing and now there in no hurry to take care of they're consumer.

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9:45 am EDT
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Lowe's enclosed back porch siding

On 5/9/2016 I signed a contract with LOWE'S to install tan siding on the back porch of my 2 flat building. When the contractor came out and removed the old siding, he discovered that the wood was dry and rotten and needed to be replaced. I was contacted by the salesperson and he advise me to replace the wood with plywood. I was advised that replacing the wood with plywood would be an additional $1, 000.00 which was added to my account. Three months later after the the job had been completed, it began raining in the tenant downstairs backroom and we noticed that the outside siding seems to be coming loose from the wall. I contacted LOWE'S and had them to come back out. After removing some of the siding, the contractor stated that they put the plywood on top of the rotten wood. I asked why and he explained to me that the salesman said it was okay to do it that way but my understanding from the salesperson from LOWE'S was that all the old wood would be replaced with the plywood. We also have just discovered that the screws that were put in the plywood was not working because the wood behind the plywood could not hold the siding to the wall because the wood was rotten.I am so disappointed with LOWE'S because I have spent over $7, 000.00 on this project and now I have to spend another $7, 000.00 to have someone else come in a redo a job that LOWE'S messed. At this point, I would not recommend them to anyone and I think that they should come back and do the job correctly.

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9:06 pm EDT

Lowe's availability of product

Tried to on-line order a Delta Windemere tub faucet. The site said the rough set had to be ordered but the faucet itself was "available for in-store pick up" I ordered the rough set and chose the in-store pick up of the faucet. Drove 40 miles to the closest store and they wouldn't let me have the one they had because it was a display model. 80 mile trip for nothing.

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6:27 pm EDT
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Lowe's online ordering

Worst online shopping experience ever. I ordered a mini-fridge from Lowes.com because it's not available in any local store. It came dented in two places — one on the front near the seal. Today, I get a call from the local Lowe's store asking me to bring it into the store. No! I wanted it delivered to my office for a reason. I was first told the only way to get a replacement was to order a new one, and then when Lowe's got the old one back, they would refund the money to my card. So basically Lowe's wants me to have TWO charges sitting on my card while they sort things out. When I told them that was unacceptable, the local store told me they would send someone to pick up the old fridge, then credit my card, and I could then reorder online in a few days once the credit had processed on my card. Of course, if the next fridge is also defective, I'll have to go through this whole ordeal again. How is it that a company as big as Lowe's does not have a reasonable, sensible return for defective products in place? Why don't they just send out a new one and pick up the old one at the same time? So basically, I have to wait and sort this out locally (where the fridge is not even available in the store) because they will not attempt to make good on the product they sold online. I will probably not be ordering EVER AGAIN from Lowes.com since they don't have a system in place to swap out defective merchandise. The local guy, who was very nice, told me that lowes.com always sends their complaints to the local store to handle, and then the local store ends up with a piece of defective merchandise for which they don't get credit. Talk about screwing everyone from the customer to the local store who bears no fault in this.

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5:28 pm EDT
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Lowe's poor customer service

I began in December 2016 ordering new counter tops. The end of March 2017 the contract was signed. After two months and much run around I cancelled the order after much resistance from the local store on Skibo Rd Fayetteville, NC. On May 20th when the order was cancelled a local business came and measured for new tops and they have been installed and we are very pleased. Lowes has lost a lot of customers due to the lack of customer service. Lowes needs to review their training for associates and Managers. To say the least they lost a sale in excess of $8500.00 from us.
Today I went to the new Hope Mills location and there was no cashiers on the floor. On self checkout open with 10 people waiting to check out. Just another example of poor customer service.
I have requested that corporate contact me and as of today no one has contacted me.
Be assured I will tell everyone about the poor customer service.
Rick was the Manager I spoke with on May 10th. Mr. Singletary only passes the buck and Janice was the sales associate that processed the contract. Rich was the only person that followed through with his commitments.

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1:15 pm EDT

Lowe's siding installed on enclosed back porch

On May 9, 2016 I signed a contract # 0332607 for $5, 985.00 with LOWE'S to install siding for an enclosed back porch. The day the contractors remove the old siding they discovered that the wood under the siding was rotted and should be replaced. The contractor contacted LOWE'S and told them the situation. The person from LOWE'S contacted me and said the rotted wood was discovered and additional money would be needed, therefore and additional $1, 000.00 was added to my bill and they would order plywood to replace the rotted wood. The plywood was ordered to replace the damage wood. A couple of months later after the job was completed, during a major rain storm, the tenant downstairs got water in the back room. We contacted LOWE'S. When the contractor came back and he removed the siding where the water was coming into the apartment, we noticed that the screws were not connected to the foundation of the wall because the rotted wood had not being replaced, they had just put the plywood over it which jeopardize the safety of my tenants. The entire job need to be redone which will cost me thousands of dollars because LOWE'S did not do it right the first time. I feel that because they messed up I should have the balance due removed off my LOWE'S credit card.

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10:31 am EDT

Lowe's window installation

I ordered windows from Lowes in December. I got a cheaper quote from a local company but thought that with Lowe's I'd have more security that the job would get done. It was a fiasco. The Pella windows are beautiful and the initial installation went well, except that they installed one unmatching window in a room with 6 windows in it, and they forgot to install the window pulls.

After a few months of back and forth, and that's not my job, I got them to come back and replace the window and add hardware...which was the wrong color. Its been 5 months and half the hardware is white and the other half is brushed nickel...on the same windows.

Every time I speak with someone its not their problem. The coordinator sent me to the sales person who sent me to the installer. The 800 number sent me to the store, who sent me to the coordinator, who sent me to the installer...you get the picture. I still have hardware that I paid for that doesn't match.

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9:01 am EDT
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Lowe's delivery

I hardly ever write any reviews and complaints letters but would like to share this with other customers and possibly save somebody from a disaster and a lot of unnecessary stress. We ordered lumber and roofing from Lowe's in Sylva NC, over 5, 000 $ order over a week ago. We can't get it delivered and it seems we were lied to twice by Lowe's customer service. Every time I called them, talked to somebody else and never felt like anybody cared about our delivery. The ordered should have been delivered yesterday, they said would call and let us know. I called Lowe's three times yesterday and got nowhere. The first time, a girl told me that the delivery is on the way and should be there in the afternoon. There was no call from Lowe's till the afternoon so I called them back and was told the delivery guy is in route and be there by evening time. The evening came and no delivery guy so called them back again and was told that "a part" (never told me which part and what was missing) of the order just came in yesterday so they will deliver today and they would call and let me know what time. Nobody called today so I called them back and was told that their delivery guy called out and they have nobody to deliver my order and they will deliver on Sat morning (tomorrow is Friday) . Needless to say, I am very upset because we have contractors waiting and now have to call them off till next week. The guy from Lowe's didn't seem to think this was a big deal and did not seem to care about my delivery. All I got was " oh, I don't know" and " I wasn't here yesterday".

They are incompetent and don't care about their customers. I am thinking about cancelling my order since there is no guarantee that the delivery guy will show up on Sat. I will not order anything else from Lowe's in Sylva, NC in the future.

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Update by izalub12
Jun 01, 2017 9:20 am EDT

This complaint has been resolved in a timely manner. We have received a phone call from the Lowes' Assistance Manager the next day . She was very nice, helpful and had exceptional customer service skills. We had our materials delivered on Saturday. Thank you Lowes!

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Lowe's return policy

I purchase some items from the store. The items in sealed packets but not required. As I lost the receipt Lowe's has chosen not to accept any returns.

The customer service department has requested me to on three occasions make an attempt to return the merchandise. The merchandise was rejected each time. The customer service department at corporate is Pleasant once you reach them, however has no authority to motivate the returns and assist regular clients.

Now I am stuck with about $300 worth of parts for my broken item.

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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