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Lowes Home Improvement Center / being avoided for their own mistake!

United States Review updated:
74% 19
I purchased hardwood floors and needed the glue to install them. I went to Lowes to the flooring dept. where I was told what glue to use. Upon reading the label it read "Not For solid wood". I pointed this out to the so called PRO and was told that my flooring was considered plank and it was the right glue. I installed the floors and within 2 weeks it was coming up. Come to find out that my 3/8 solid hardwood was put down with a water based glue. My floor is cupped and coming up. I went to the store spoke to a manager who admitted that they were wrong and would resolve the matter. After 2 months of numerous phone calls and being avoided they said it was my problem and they would take no responsibility for what happened.


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A  15th of Nov, 2007 by 
Agree Disagree 0 Votes
I completely understand your frustration with Lowe's. I purchased shutters for a window that had to be special ordered. Upon ordering, I was told it would take 30-38 days for delivery to my home. 3 months later, I still do not have my shutters. The charge was placed on my first bill and was paid to Lowe's long before the the 'original' scheduled delivery. I made many calls and wrote letters to the store manager. Unfortunately, I too will have to file a claim in court to get my money back from Lowe's. Before my undelivered purchase was made, I was warned not to use Lowe's by a co-worker who had a horrible experience with Lowe's when buying an expensive exterior door and having them install it. Honestly, I'm surprised they are still in business.
N  22nd of Dec, 2010 by 
Agree Disagree +1 Votes
A water heater I had purchased from Lowe's and had had installed by Lowe's died. It was still under warranty, but I was told that with an authorization number from Whirlpool, I would receive another heater for free but only pay for installation. The installer arrived at night, several hours late. The first thing he did was tell me that the old water heater had been installed incorrectly and not according to code (by a former Lowe's installer). He installed the new heater without any improvements regarding code and left without turning the gas back on, the water back on, or the new heater on. Two days later, I still haven't figured out what spigots the installer turned off to stop water from reaching my second floor. You see, I can hardly walk, let alone climb stairs to the basement. I am about to have hip replacement surgery in two weeks and am in continual pain. My playing trial and error in the basement to figure out what the installer turned off has nearly finished ME off. Lowe's also refuses to undo the damage from the first incorrect installation. Their excuse for the inferior workmanship is "that codes change every year and it was probably o.k. when we first installed it." In the small town where I live, nothing changes every year, let alone housing codes. I will never shop at Lowe's again for anything
D  11th of May, 2012 by 
Agree Disagree 0 Votes
I purchased a trane heat pump system for over 7, 000.00 I was told it would be installed two days later. Well, its almost two weeks later and it is still not installed. And today the installer told me it would not be installed until NEXT Friday. I have had to move my carpet installation three times. Seems they got my money and now dont care. I also purchased a complete kitchen of top of the line oak cabinets. Both corner cabinets were supposed to be lazy susan. They were delivered today and neither are. I have spent almost 30, 000.00 the past two months at lowes to remodel my home. I am being told that they will take care of these problems but have not yet done so.
N  25th of May, 2012 by 
Agree Disagree 0 Votes
I purchased new kitchen appliances from Lowes and was talked into buying the extended warranty and assured that if anything happened, the warranty would take care of it. While cleaning and polishing the ceramic top stove one evening, the paper towel I was using, caught on something. Thinking it was just a dried food speck, I continued to polish. Suddenly, I realized there were shards of glass sticking to the paper towel. I now have a quarter-size hole at edge of my stove top that is dangerous when I am cleaning the counter. When I called to report this, Lowes sent out a local service man who could not determine what had caused this, so now the extended warranty company does not want to pay. They say it is cosmetic damage! Should have saved my money for the extended warranty. Am very disappointed with Lowes and their service warranties. Am talking to a lawyer now!
D  6th of Aug, 2013 by 
Agree Disagree 0 Votes
I purchased a refrigerator and scheduled a delivery date for a Tuesday morning at 9:00 AM. I had to take a half day off and waited and waited and waited. I called them at 10:30 and told them that I can only take a half day and they said that they will tell the driver. 12:00 came and I had to call work and tell them that now I have to take a full day. It is 3:00 and no frig. Why schedule if they go by their own time? And if this was me -on my job - I would have been fired. What does a poor women do when you live from pay check to pay check! This was in irmo South Carolina - just letting everyone know. "Let's not build something together".
A  6th of Apr, 2014 by 
Agree Disagree 0 Votes
I purchased a Westinghouse dishwasher from Lowes in Oct 13. Lowes had a very competitive price which I found attractive. Made the purchase online and the local store delivered it. Being handy I figured I'd install it as I've done in the past with other purchases.
As I went to install it I realized that items were missing. Items like the leveling feet ( one was there, 3 missing) and the cover for the electrical junction box. I called and was told that they could do nothing. Being handy I made adjustable feet out of bolts and adapted the cover from the old dishwasher. I don't complain and figured this was the cost of getting a good price. Note that this was NOT a floor model or discontinued model but one they continue to advertise.
I filled out the Lowes comment section as a purchaser with a brief description of my ordeal. Two sentences max. Mind you I love the dishwasher and it's operated flawlessly.
I get an email back two days later stating that they can not show my comment as it doesn't fit corporate policy! I'd hate to understand how many other situations are treated in this fashion.
N  17th of Apr, 2014 by 
Agree Disagree 0 Votes
DON'T WORK FOR THE LOWES IN BALLWIN, MISSOURI: YOU WILL NEVER GET PROMOTED! The now manager of the store, who has been there for about 1 year, and went from Kirkwood store to Ballwin store, has only brought out HIS people from the Kirkwood store and put in those positions. Anyone that applies for an opening at the Ballwin store will not get it, this manager will bring one of his the people he use to work with from the Kirkwood store, and the morale at the Ballwin store is the pitts. I feel sorry for the people who have worked so hard at the Ballwin store and will never get any where because of this manager. As a customer, I won't shop there any more. I feel sorry for the good workers who have always were there to help me, and who have been there a long time, many who have started since the store opened, and they can't fill the open positions, because of this manager hiring from his old store????? How said this is.
N  8th of Apr, 2015 by 
Agree Disagree 0 Votes
lowes installed new kitchen wrong gave installers wrong print was also told there would be no partical board used it was full of it have 9 boxes of left over wood parts on living room floor almost one month called lowes, psl fl store thay say thats ok and hang up in staller through some of extra part in trash that was not on wroung print cabnet were wroung on glass doors can see into cabnet on one side holes drilled into base cabnet wen thay moved one drower hit side of dish washer could not open john folger 7401 so indian river dr forpierce fl 34982

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Lowe's Home Improvement / Lowe's Home Centers Logo Lowe's Home Improvement / Lowe's Home Centers
Customer Service
P.O. Box 1111
North Wilkesboro
North Carolina
United States - 28656
+1 800 445 6937
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