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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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C
9:13 am EDT

Lowe's return of washing machine

Purchased a GE Profile washer and dryer with stands. Took me 15 minutes to purchase appliances and set up delivery for the next morning at 8:00. After three weeks the washer started smoking and a burning smell came out of it. Called back to same store and explained what happened. First they just gave me a 800 number and said they could do nothing. Then after realizing I had 90 days, I called and asked for a new washing machine. They said they didn't know if they had one, when pushed they finally said they did, then when I asked to be scheduled for the next day, the person in appliances said that only a manager could do scheduling and they would have to get back to me. After three more calls I finally got scheduled. The next day two delivery men showed up and came in and said they would have to check to make sure washer was broken (said not that they thought i was lying) and then said they thought that they had brought the wrong color. Said they would return in a couple of hours. Not...then I called store manager who proceeded to come out with another man and take pictures of washer and turns out the delivery guys had the right washer just was alittle color blind. Came back five hours later (all day by now) and drove onto yard, scraped walls, and while unpacking new washer in garage to bring in, dropped it. So, wondering if this one will last? I had no trouble buying it but what a nightmare when i had a problem.

Cindy Norton/Ray Norton

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kevin johnson
Cleveland, US
Mar 31, 2009 5:10 pm EDT

I can prevent purchasing fraud and return fraud contact me at kdjohnson46@yahoo.com

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D
9:38 pm EDT

Lowe's item falling off shelf and not an appropriate reaction

While with my family in the local store a drill in its case fell from the top of a storage shelf inches from hitting myself and child. A store employee was willing to help and talk with the manager that was on that particular shift that day but after talking with the manager he/she then sent that employee back to appologize. I never saw the manager or did she/he show any concern about the issue. I feel that the manager should have a least physically made an appearance to address my concern. Items should be stored appropriately to assure the safety of the customer.

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11:51 am EDT
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Lowe's terrible experience

I ordered three interior doors to be installed in my home. I payed $1, 240 up front on May 23. I now have two doors, (it's October 22) but they have had to send back the third door twice because it came to them damaged and twice the installers they sent damaged the door... badly. In the mean time, I have had family come to visit and had to hang a sheet in the door. Everyone apologizes, but it is the most incredibly incompetent work that I have ever seen done (and I'm NOT the fussy sort)... Will NEVER go into a Lowe's store again.

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Livid and ready for action
, CA
Jun 20, 2010 8:42 pm EDT

maybe I ought now speak as yet. got them kitchen cupboards . . . arranged to have them installed . . . they did, and the we find out every door hinge rubs, on door is near a quarter of an inch below the cabinet line. Lord . . talk about getting the run around. Store manager is up. . . like it rally puts you in a bind. . when they don't hire, so you are supposed to hire some on to do it. .. Doesn't the warranty state, that it no longer honored as soon as another touches them? ? ? Better business bureau, here we come

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J
7:24 pm EDT

Lowe's fan will not turn

I purchased two Harbor Breeze ceiling fans with light kits. A few weeks ago the fan stopped running. In the on position you can hear and feel the motor trying to operate but the fan blades will not move. Model: YU-C52WCF (BAOD52-5LKL) Feb 2006 "YY", 5 blade. The light works fine. Any suggestions on what to look for?

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10:07 am EDT
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Lowe's scam and theft

Our family has been shopping at Lowes for years. For years we have tried to "build something together." Once again we have had a horrible experience, this time with a store manager (female) that "honey" ed us to death. We spent over $50, 000. for products to build a store, most of the time the products were wrong and the delivery wasn't done as promised. Then we foolishly decided to do some home improvements. The manager "gave us good deals?" Only to find out the price she quoted us over the phone and then after install the price jumped up over $4oo.oo, and to make matters worse she never put us on the no interest plan as promised. After spending $6ooo.oo in the store. We went in to find out why our bill was so high and why we weren't on the no interest plan. The explanation was she typed it in wrong.

But they wouldn't put us on it. Not sure why "honey" suddenly didn't like us anymore? Maybe because she made so many mistakes. Amazing isn't it, the store manager screws up and we the customer gets penalized. For the record we never went in and signed for the merchandise or for the install of the carpet. She, "honey" did it all.

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wealthy customer
Tanner, US
Dec 23, 2009 5:21 pm EST

i too have received the "honey" and "hun" treatment at the lowes in athens alabama from someone who acts like she is the manager but i have been told she is not - she just thinks she is! she is a really big woman who just sits behind the desk and has her back to the customers until someone tells her there are customers there who need help! then she acts like she wants to help until you complain that your bill is incorrect or your order was supposed to be ready but it is no place in sight - the she just "hun" this and "hun" that and gets on the phone to find someone else to help you! or she gets on the overhead announcement system and starts calling out peoples names to come help you because i guess it is just too much of a bother for her to do it herself! i have seen this fat ### in the store numerous times and never have i actually walked in and seen her out of that chair behind the desk. she will do anything she can to blow you off! you are better off going to home depot even though it is 10 miles down the road!

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9:50 am EDT
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Lowe's terrible everything

OCT 2008: This past week, we bought two sets of mini-blinds at Lowes, Louisville, Colorado. There was a sign posted - $70 installation which we confirmed with the floor sales staff. The following day we called to set up the installation. After being transferred to the wrong person twice, we set up the initial appointment, where their sub-contractor comes to your home to measure your windows. The charge was $35 for the measuring, which could be "applied to the total contract cost." So far, so good.

I then took the measurements and had the blinds trimmed (for free) at Lowe's. I then had the floor sales staff call the installers to let them know we were "good to go" and to put us on their list -which we understood could be about a week wait. Again, so far, so good.

Then the trouble started.

After I left the store, we received a call from the person at Lowe's who handles the installations that I needed to come back to the store "to sign an installation contract." I requested that it just be faxed. No can do, they said. I then asked to speak to the store manager...

After a long wait, DAN answered. At best, he was perfunctory, but mostly unhelpful if not uncaring. He said not only could we not do a fax, but he started blaming the floor staff I spoke with at the time of sale for telling me I could handle this over the phone. He also blamed the installers who came to our home, saying they shouldn't have given us the measurements of our window wells before we signed a contract - (Say what? The measurements of our own window wells?).

It gets worse.

As directed, I had my fiance go to Lowes Louisville that same evening in order to "sign the contract." I expected this to be a five minute procedure. My fiance spent over an hour in frustration in the store.

One other note: Because of the height of the blinds and the fact that the old blinds had to be removed, we had been told that there would be an additional $15 charge per window blind. Fine. That would mean, I figured about $70 more, when including the credit we had already paid - $35 - for the measuring.

At first, the staff at Lowes hasn't any idea of what contract we need. After my fiance gets me on the phone to speak with the floor staff, they say "Oh, I think I know what you need." After a great deal of delay, I find myself on the phone once again with the store manager - DAN - who this time has had my fiance already sign a installation contract for well over $200!

In addition, Dan is disputing that Lowe's even has a sign advertising a $70 installation offer, says he can't see it, and questions whether we even saw it. Again, he's blaming his floor staff. Again he's blaming his installers who came to our home for letting us photocopy their paperwork.

If this wasn't unprofessional enough, he begins to argue with me about Home Depot, who is located about a half block away, who has a "whole house" 10 window treatment installation for an amazing $118. I'm trying to tell Dan, if he wants to keep our business, he might want to help us, not rudely defend himself and blame others.

As it turns out, Lowe's won't allow my fiance to get back the paperwork (contract) she signed. After I get Lowe's staff back on the phone and demand it, they do allow her to cross off her signature. Furthermore, they keep the paperwork she brought to the store and even kept our receipts for the blinds. My fiance left, feeling completely disrespected.

For the record, we have invested over $40, 000 into two homes during the past four years, and have spent thousands at both Lowe's and Home Depot. From now on, it's Home Depot who gets our business.

Buyer beware. Lowe's, in our experience is disorganized, lacks competence and shows little ability to work with frustrated customers, at least when this manager is involved.

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8:13 pm EDT

Lowe's refund

We purchased a washer and dryer and paid for the dryer vent.
The store was not able to match the unit color and were returned. They also took the dryer vent. We made another purchase and had to buy another vent. Months ago I wrote to the general manager of the store requesting reinbursement for the vent and may letter has been ignored.

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11:58 pm EDT

Lowe's poor customer service

Well I am just enraged. Today my husband and I went to lowes to purchase a new dryer. When we first arrived we were not greeted. We stood in the the plumbing department for over 45 minutes before someone finally came to help. But wait! They did not help us at all they just said that they would get someone else to help you. So after waiting for 25 more minutes, the so called manager pam, came over and was extremely rude. She seemed more concerned about her looks then helping us. So we say screw the dryer, and just pickup some paint for our guest room. So we go to the check out and there is a new cashier that did not know what she was talking about. So she yelled over to one of the head cashiers. Who was the most hideous woman. I believe her name was tess she was extremely rude and felt the need to tell us that she was pmsing! In the meantime there was another head cashier who wouldn't stop talking about mountian dew and ciggarettes. Then this man walked by us and walked like he had a stick up his bum, he asked the head cashier tess if she had seen pam. So we ended up leaving the paint on the counter and went directly to home depot, where we were able to purchased our dryer, paint without any problems.
The moral of this story is that lowes blows!... Go to home depot for your home improvement needs.

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lakota58
Waco, US
May 25, 2010 10:05 am EDT

checfor purchacing material was denied when adequate funds were available

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Here's what I know.
Coolville, US
Sep 14, 2010 8:24 pm EDT
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If you ever had a check that had insufficient funds at Lowe's their system will not let you use a check there again because their system is old and actually does not pull the money directly out of your account like most modern systems do. Lowe's does not know if the check is good until about 3 days later when the bank actually processes the check. Therefore if you have ever written a bad check then the system will deny you because they do not want to get screwed over again or have to wait for funds like they did previously from you. That is the only way a check can be denied from someone at Lowe's.

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Tami
Sedro Woolley, US
Apr 21, 2009 8:34 pm EDT

well hope nobody has a lowes credit card because they are lowering limits based off your credit report. Even if you have always made your payment to Lowes on time and for more than the minimum due they will still lower your limit, based on your payment history for other things. This is BS. Then they lowered my limit by a a crappy $130. This was just enough to make me really mad I mean what difference does $130 make to Lowes. Despite emailing them with my displeasure they did nothing for me. They truly have no customer service and do not care about there customers. I will no longer be shopping at Lowes. Home Depot will be my new home improvement store. Please join me in boycotting Lowes.

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john
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Dec 03, 2008 7:31 pm EST

I was at the florissant store tonight to return a pond pump or really just wanted to exchange for one that works. I got a pump for x-mass last year did not put to use until april. when I talked to the manager tonight 12-03-08 she said she could not do either even though I had a receipt butbecause I did'nt have the origanal packing and she could'nt read anything on the tag on the cord how could she say that it was lowes. well needless to say I left angry w/o my receipt or pump and went across the street to home depot and bought the exact same pump that has a three year waranty not a one year like she said and there is no marking at all if it is home depot or lowes. I feel that I was screwed over and I would really want someone to email me back with a phone # so I can discuss this with someone live. I am out 80.00 and lowes stole it from me!

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Garcia L. Maddox
,
Oct 16, 2008 3:27 pm EDT

I bought a Troy- Bilt riding lawn mower on 9/22/08 and it was damaged and the store here in Fayetteville, NC 28303 . The store manager Steve was going to refund my orginal purchase amount and make a resale receipt for the orginal price minus the delivery charge and $150.00 for the damage and send me a new receipt . The refund hasn't been posted to my card and I haven't recieved my new receipt. I have contacted the store four times with no reponse. G.L.M.

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9:54 pm EDT
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Lowe's - failure to replace defective product

Our frigidaire stove that is a little over a year old, has a chip in the porcelain on the top of the stove. Since the manufacturer warranty recently expired, we contacted lowe's as we had purchased an extended warranty at the time we purchased the stove. A service technician from a and e factory service came out on september 23, 2008. He deemed the defect...

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M
9:37 am EDT

Lowe's price match

How great of lowes to pride themselves on a guarantee competitor price match. However, they are not willing to price match their own store. That's right one lowes in one part of town has one price and the other lowes a couple of miles down the road has another price - and guess what - they will not match it. Even after the first lowes told me to go on to the other store and get the item there, for they were out of stock. So guess what lowes - I guarantee that I will take my business to your competitors instead.

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12:44 am EDT

Lowe's lied, sloppy work

I ordered a wooden fence from Lowes and the sub-contractor came out and appeared rather bored and annoyed. Whatever...I paid almost $6, 000 upfront for my fence and his attitude was minor. What wasn't minor was the slow, sloppy job that they did, the mess they made and the overages of about $500 worth of dry cement and boards that they left in my driveway and on my lawn. It took them 6 weeks to pick them up, under threat of a lawsuit. DON"T ORDER FROM LOWES!

SLOPPY and rotten management.

(ps- they also messed up on the delivery of a patio set that I had ordered about a month earlier)

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9:59 pm EDT
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Lowe's poor managment

As a contractor I get no discount. I spent over 1000 dollars. They said I had to spend 5000 dollars to get 10 perceve nt discount. I hav not a lar account so they already have me on the hook. I never recieve any coupons. A freind of mine, n thousot a contractor or account holder. He recieves discount coupons every month. That what I get for spending a couple thousand dollars every month. I will be cutting my lar account card. Thank you fotr your customer no service...

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9:13 am EDT
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Lowe's scam and cheating

I ordered hardwood pellets for my stove. I paid for them on a Friday. No problem 37 tons in stock. Monday the delivery shows up with the cheaper softwood pellets. I told the driver that I ordered hardwood pellets. He called the store then told me that they sold out of the hardwood pellets. I told him take them back. I called corporate and was told the store manager would get back to me. I got a call saying there was a mistake. The hardwood pellets were in the warehouse. I gave them a hour to get the right pellets to me. They did. I let them know I wasn't happy about this. All I get is "it was a mistake and they corrected it. I'm sure if the pellets were delivered to someone who didn't check, they would have received a cheaper product and possibly not known the difference. I can see the wrong pellets being loaded. But to be told that they were all sold out after I discovered it, doesn't fly. Especially when they did have what I ordered at the store.

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Update by Valerie
Sep 18, 2008 12:17 pm EDT

I ordered an exterior door with 'professional' installation. They ordered the wrong door, the installer (Ron Grub) arrived late, unprepared, and left early with job unfinished for first install appt. Was a no-show no-call for the second appt. Forgot parts on the third install appt, and was late for the fourth (and I hope final) install appt. I've called Lowes for assistance in getting the install completed and they've been of little help. Since I had to pay up front for the whole thing I guess there was no incentive. I will never do business with the Terre Haute Lowes again. If you find that you have to and they refer you to Ron Grub as a 'professional' installer, get a prescription for valium because you'll need it.

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Rossjerry
, US
Apr 25, 2019 9:15 pm EDT
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After years of shopping at lowes I have made my last purchase from lowes. Your rebate program is a scam and your refusal to honor 35 dollars you have lost all future purchases.

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Rossjerry
, US
Apr 25, 2019 9:10 pm EDT
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Lowes is running a rebate scam. After years of shopping at lowes I will never enter their store again. Their company is untrust worthy.

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Martha Arestegui
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Nov 11, 2008 7:47 pm EST

I went to Lowes in Miami Lakes, that store is very clean and organize we went with my husband to do first installation and they called some one Evelin Olivera and she hardly speaks english and also she has a very bad actitud, seems like she had more important things to do than help and talk to the customers.

We had a couple of questions for her she did not know and she was bad informed later on her supervisor took over and did a good job with us and the questions we have were answer.

When we were ready to pay we went to customer service and a lady Vanesa asked if was some thing wrong, we just told her how bad we feld about this lady and the experience with her, she said no matter what we wil do she always will be fine since the managmet team will protect her, we never paid the installation agreedment and walk out of the store and we went to the competition.

This lady in customer service said that they are many cases in the store like this with other employees but the friendship inside the store goes beyong that and bad employees get away with murder, because of the things that going on such a personal friendship between employees and the people incharge, thats why they don't feel confident on say the complaint to no one else and tried to talk to the customer out of any complaint, my personal opinion, Lowes need to change employees and managers around so no one will do such a friendship where the customer is the one who waks away for ever and very unhappy or they need to be out the job for good and get better people, profesional and caring.

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5:04 pm EDT

Lowe's exterior door order/install problems

I ordered an exterior door with installation. The salesperson ordered the wrong door and the 'professional' installation service arrived late on the first day of installation and left early with the install partially completed, failed to show up on the return date to complete installation and did not call to tell me they would not be there to complete the install causing me to miss another day of work, arrived for the third install completion day without the rest of the door to install requiring me to alter my work schedule again to accommodate another return install completion, and have not yet arrived to complete the installation.
I have called Lowes numerous times to complain and have gotten absolutely no help on working out these problems.
The 'professional' installer's name is Ron Grub. Do yourself a favor and never contract with him to do any work. I would never purchase another product from Lowe's either. I can't believe they advertise professional installation services. I'm out 4 days of work and still have not had my door installation completed.

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Update by Martha
Sep 17, 2008 5:02 pm EDT

I ordered an exterior door with installation. The salesperson ordered the wrong door and the 'professional' installation service arrived late on the first day of installation and left early with the install partially completed, failed to show up on the return date to complete installation and did not call to tell me they would not be there to complete the install causing me to miss another day of work, arrived for the third install completion day without the rest of the door to install requiring me to alter my work schedule again to accommodate another return install completion, and have not yet arrived to complete the installation.
I have called Lowes numerous times to complain and have gotten absolutely no help on working out these problems.
The 'professional' installer's name is Ron Grub. Do yourself a favor and never contract with him to do any work. I would never purchase another product from Lowe's either. I can't believe they advertise professional installation services. I'm out 4 days of work and still have not had my door installation completed.

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3:49 pm EDT

Lowe's worst customer service

Lowe's of chicago-brickyard, il, #1845
2630 n. Narragansett avenue
Chicago, il 60639
The worst customer service I have ever experience in us. I was treated like a criminal for opening a box before I buy it. Several associates were around and nobody asked me if I needed help. When I opened the box a women started accusing me in all kinds of things. Don’t buy from them.

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no-comprendae
Chicago Heights, US
Aug 12, 2012 9:30 am EDT

Can't you read English? Why do you have to open the box? You should know better than to open the box...nobody wants to buy open boxes because they maybe missing something. That's is the reason people open sealed boxes is to take something out. Otherwise they can't read the box which is printed with the contents enclosed. What's your reason? You didn't give it in your complaint. So now you defaced the merchandise. Every person afterwards will have to check if something has been removed...or worse discover it after they arrive home. How many times has that happen? Do not open the boxes. Period. Anywhere...anytime.
If the shoe fits ... wear it. Do you need a translation?

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David Ramos
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Nov 01, 2008 6:12 am EDT

Horrible customer service. Knowbody knows what they are doing. They refuse to help you, Worst experience I ever had at a home improvement store.

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cme run
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Oct 20, 2008 7:44 pm EDT

###! LOWE's is so paranoid about a lawsuit they won't even confront shoplifters unless they have videotape and 6 witnesses. Sounds like you were feeling guilty or just paranoid or maybe you just feel like this normally. maybe a valium or something stronger like a bullet will put you out of your misery.

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11:22 pm EDT

Lowe's installation of countertops

we purchased cupboards and had them installed july4th and picked out sink & faucet & granite countertops.They called one day & said we need to come down & buy a sink, which we thouht we piced out earlyer.So we drove down and no one there to help us in kitchen dpt.So we bought a sink so they could ship to countertop people. then later they said the faucet would not be in until 09/09/2008 and that they would ship both when the faucet came in. So we waited weeks & one day they called & said that the sink would not fit under counter & that the faucet did not come in, So they said they took the store faucet store sample down & I told them they would have to solve the problem on the sink. What a nightmare on elmstreet if iam going to spend $13, 000 it will be in a different store. We were suppose to get $750.00 rebate but they sent $500.00 What a joke. WE are still waiting on countertops. I sure am Glad i know alot of people IM going to spread the word if you know what i mean !

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1:45 pm EDT
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Lowe's useless furniture warranty

Bought 3 patio love seats from Lowes, still under warranty when button on back cushion fell off.

Called distributor - none left, no help. Manufacturer is overseas, no help. Called Lowe's Customer Assistance, no help.

Called store Manager where we bought them, no help: None in stock, can't replace. WILL reimburse cost of whole seat if returned, but then we can't replace with matching one (bad solution). Won't reimburse for repair, even though Lowe's warranty states "We will, at our sole discretion, REPAIR IT (caps mine), replace it, or refund your money based on your method of payment."

We're stuck with defective furniture. Nice.

We're no longer Lowe's customers.

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8:05 am EDT
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Lowe's horrible paint

We added a 700 sqft addition to our home using over a dozen gallons of primer and Valspar paint from Lowe's. We painted the room, then installed the floor, thus giving the paint over a week to dry. One year later, we moved a chair that was in the corner, and it was stuck to the paint on the wall. We pulled the chair away and chunk of wall/paint came off. We also had the same problem with picture frames; paint stuck to the back, causing the pictures to stick to the wall. We literally had to pry the frames off. I send both an e-mail and written letter, hoping for an apology and maybe an explanation, but nothing. It's just horrible paint, and even worse customer service.

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Monkeyboi
, US
Mar 06, 2011 11:55 pm EST

For sure, that's hardly a paint problem. That's a problem with the painter.

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cj
,
Sep 16, 2008 12:03 pm EDT

Surface prep! It ain't the paint buddy. Besides, stop watching home improvement shows, you're not that good and you never will be.

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3:55 pm EDT

Lowe's poor installation of shed

I purchased a shed to be installed by Lowes contractors on 8/10/07, Total price $1806.21. After installation the floor was weak and now the shed has shifted and the door is hard to open without lefting it up.

I have called Lowes, went to Lowes, my son has gone there on a daily basis trying to get this resolved. I talk to Mr. Jim Konkel at Lowes Easton and he promise me he would get this matter taken care of.

Someone came to my house (didn't call) to look at the shed. They told me to take everything out of the shed and they would be back on that Monday.
They did not show. I call and still no show. My son went to the store and a
couple days later they came(did not call) a board was place under the shed and this still did not solve the problem. The door is still hard to open and the back of the shed floor is weak.

The only way this shed can be corrected is to take it down and put it up again.

I am so tired of dealing with trying to have it corrected until I would rather
Lowes come and take it down and give me a refund.

I don't want anyone to come to my home again without calling and if this matter is not resolved Iam going to close my account and shop elsewhere.

Lowes had no problems taking my money and this was paid in full at the time of ordering, but I can get their attention to correct an error now.

This will be turned over to my attorney and if necessary the BBB.

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6:17 am EDT
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Lowe's - uppermanagement/district & regional

I have a complaint on the other side of the equation, not as a customer, but as a spouse of an employee of lowe's... About the district management on up. It's not what you know, it's who you blow! All I can say is mike king (Rvp), you can take your little man syndrome and "your hand-picked people" and shove them straight up your #! As for you, rex rhyne...

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Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

+1 (800) 445-6937 +1 (877) 465-6937 More phone numbers

Website

www.lowes.com

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