Lowe's
reviews and complaints

We went into Lowe's Home Improvement Store to buy a washer and dryer and decided to take advantage of the on-line coupon of buying a $100.00 and receiving an on-line coupon for $10.00. We were told we could receive a $10.00 coupon for as many $100.00 coupons as we wanted to purchase. We asked if we needed seperate receipts or if there was a limit on how many coupons we could get and were told no that there were no limits and we didn't need seperate receipts. So we bought 25 $100.00 coupons and paid for our washer and dryer with them. We came home and tried to to go on-line to get our coupons and there indeed was a limit of three per receipt and per family or household. We returned to Lowe's with our dilema and they told us it was our loss and there was nothing they could or would do about it. We asked them if they would at least issue a store credit for the coupons we could not collect and they told us no. We told them we would be returning the washer and dryer because we could get them cheaper somewhere else and they said they would be charging us $80.00 to pick them up. We said we would be returning them ourselves and they said that they would have to be returned in mint condition or we would not get our money back. They said that they have a 30 day money back guarantee if we were not satisfied and mentioned nothing about charging us $80.00 to have the washer and dryer returned at the time of purchase. We are extremely dissatisfied with how Lowe's handled this situation and felt we have been totally misinformed about our purchase. We also have stock in the company(Lowe's) and are considering selling that as well and going back to supporting Home Depot. This will probably fall on deaf ears but we feel we have been scammed. Joe and Sharon Marble Florence, MT

I recently checked my credit info with trans Union and disputed a balance on my Lowes Visa which should have been O balance. I thought everthing would be taken care of, but to my suprise Lowes visa closed my account without contacting me. When i called them they said that i had a dispute about the balance and wrote a letter to them and requested that my account be closed. I told them i never wrote such a letter and wanted it reopened and was told they could not. Another phone call i was told that i had called in and requested the account be closed this is another lie from Lowes visa i was told if i wanted to write a letter to them and apply again that this is all they could do.

It's amazing that all i was trying to do was correct a mistake that Trans Union had made and Lowes Visa took it upon themselves to just close my account without notice or regard to their customers. I will never buy anything from LOWES again or do business with GE Capital as long as i'm alive and will do my best to let everyone know how they treat their so called customers.

If you have any credit cards that are backed by GE Money Bank be forewarned that they are supposedly reviewing ALL credit card accounts and determining by their own methods whose cards they are cancelling. I went to use my Lowe's Visa Credit Card today, that as of two days ago had a $4, 000+ available credit limit, just to be embarrassed when the card was declined at a local JcPenney's. When I contacted Lowe's to find out what was going on, they informed me that GE Money, that backs the Lowes Visa Credit Card, did a large sweep of all accounts and closed them without any prior notification to their customers. I have heard that business is business, but in today's economy when patrons are barely surviving, how in the world could a company pull what may be the only life line that people have - their credit cards? It is basic morals and ethics, we are talking about a time when people should be reaching out to help one another, not throw them under the bus. I am disgusted, embarrassed, and down-right mad! If I can find a legal loop hole, or if anyone knows of one, I sure would like to return the favor to GE Money Bank after what they have put me through. Not just for me, but for all of the unsuspecting people that are planning on using their credit cards to buy Christmas purchases this last weekend before the Holiday. Shame on you GE - you absolutely disgust me! I hope this action of yours turns around and hits you where it hurts the most, because that is what you have done to me and my family this holiday season! MERRY FREAKIN' CHRISTMAS TO YOU TOO! Lowes should have done more to protect their customers, but in the least should have shown enough respect to contact the customers before cancellation to spare them the embarrassment of being declined, in addition to allowing them to figure out another way to finance their Christmas spending. Very bad business practices!

Complaint
Lowe’s home improvement, orchard park store on transit road.

I was at the register to check out a small item. The charge came to $4.00 and I handed the check out young man a $20.00 (No doubt it was a $20 because it was all that I had with me) he gave me change for a $10.00. I informed him that I gave him a $20 dollar bill and he stated that "I don't think so!" he was rude to start with, as he was talking to an associate while doing a cash transition. The manager told me that he checked the till and it was only off $.39. I told him that what this means to me is that the till was $10.00 short before my transaction. While I was speaking with him he just decided to walk away from me while I was still speaking. This really infuriated me. I told him that I was still speaking to him and to please not to walk away while I was still talking. He stated that he was going to get my $6 dollars change and the receipt. I said fine, right after I am done talking to you. He became very, very rude! Not only did they short change me $10 dollars but I was very insulted by the treatment I received. There is no customer service there. I have spent a few thousand dollars in this store in the past two years and to be treated like this is not the way to keep customers. Besides the fact that they stole $10 dollars from me too!

Had to special order a two piece american standard champion4 series toilet be4cause the color was silver on sept. 27. Lead time was supposed to be 6 days as stated on invoice, with delivery 10 / 03. Set was delivered to store, picked up and discovered that the tank was the wrong color. Take tank back and was reordered 10 / 18. Wait&wait. 10 / 31 i'm told on back order and delivery not until 11 / 21. 11 / 21 i'm told projected shipping will be 12 / 1. Ask for any update on 11 / 26 and told no change. Asked plumbing assoc. If they would be willing to deliver and install tank because of pending back surgery (Have now been without 2nd bathroom 2 months) and was told we'll get back to you. Called local supply house and got same tank in 2days. Went back to lowes for credit on my card and they wanted to give it to me in the form of a gift card - that can only be used at lowes. Like i want to shop at lowes again! And the tank was $24 cheaper from the supply house! Buyers beware

Today, my wife was leaving from our apartment complex to pick her son (my stepson) from basketball practice. Lowe's happened to be delivering a washer or dryer to a neighbor across from my apartment. One of the two delivery drivers from Lowe's said "Hey" to my wife. My wife, being a nice person, said "Hi" and waved back. The driver then asked my wife to come over there to him and to ask her something. She was hesistant since she didn't know him, but thought he might need directions to get back out of the neighborhood (having never ordered from Lowe's, she didn't know if they were store or a distant warehouse employee). The guy proceeds to try and flirt with my wife. She quickly told him that she was married and walked away. A few minutes later, she calls me and tells me what happened. Instead of going outside and confronting the guy, I kept my cool and waited for my wife to come back and see what she wanted to do. We are currently filing a complaint with Lowe's about this delivery man. My wife and I are both retail managers and found this behavior very unprofessional.

I have been waiting for a month for my washer to be fixed. I purchased the lowes extended warranty and they said it is covered. Hoever, I was informed today it will be another week. This plan is useless. Also, no one will return calls from lowes extended warranty even though they said they will. But no one ever does. Poor service. I am not even sure this will ever be fixed.

Purchased a GE Profile washer and dryer with stands. Took me 15 minutes to purchase appliances and set up delivery for the next morning at 8:00. After three weeks the washer started smoking and a burning smell came out of it. Called back to same store and explained what happened. First they just gave me a 800 number and said they could do nothing. Then after realizing I had 90 days, I called and asked for a new washing machine. They said they didn't know if they had one, when pushed they finally said they did, then when I asked to be scheduled for the next day, the person in appliances said that only a manager could do scheduling and they would have to get back to me. After three more calls I finally got scheduled. The next day two delivery men showed up and came in and said they would have to check to make sure washer was broken (said not that they thought i was lying) and then said they thought that they had brought the wrong color. Said they would return in a couple of hours. Not...then I called store manager who proceeded to come out with another man and take pictures of washer and turns out the delivery guys had the right washer just was alittle color blind. Came back five hours later (all day by now) and drove onto yard, scraped walls, and while unpacking new washer in garage to bring in, dropped it. So, wondering if this one will last? I had no trouble buying it but what a nightmare when i had a problem.

Cindy Norton/Ray Norton

I ordered three interior doors to be installed in my home. I payed $1, 240 up front on May 23. I now have two doors, (it's October 22) but they have had to send back the third door twice because it came to them damaged and twice the installers they sent damaged the door... badly. In the mean time, I have had family come to visit and had to hang a sheet in the door. Everyone apologizes, but it is the most incredibly incompetent work that I have ever seen done (and I'm NOT the fussy sort)... Will NEVER go into a Lowe's store again.

I purchased two Harbor Breeze ceiling fans with light kits. A few weeks ago the fan stopped running. In the on position you can hear and feel the motor trying to operate but the fan blades will not move. Model: YU-C52WCF (BAOD52-5LKL) Feb 2006 "YY", 5 blade. The light works fine. Any suggestions on what to look for?

Our family has been shopping at Lowes for years. For years we have tried to "build something together." Once again we have had a horrible experience, this time with a store manager (female) that "honey" ed us to death. We spent over $50, 000. for products to build a store, most of the time the products were wrong and the delivery wasn't done as promised. Then we foolishly decided to do some home improvements. The manager "gave us good deals?" Only to find out the price she quoted us over the phone and then after install the price jumped up over $4oo.oo, and to make matters worse she never put us on the no interest plan as promised. After spending $6ooo.oo in the store. We went in to find out why our bill was so high and why we weren't on the no interest plan. The explanation was she typed it in wrong.

But they wouldn't put us on it. Not sure why "honey" suddenly didn't like us anymore? Maybe because she made so many mistakes. Amazing isn't it, the store manager screws up and we the customer gets penalized. For the record we never went in and signed for the merchandise or for the install of the carpet. She, "honey" did it all.

OCT 2008: This past week, we bought two sets of mini-blinds at Lowes, Louisville, Colorado. There was a sign posted - $70 installation which we confirmed with the floor sales staff. The following day we called to set up the installation. After being transferred to the wrong person twice, we set up the initial appointment, where their sub-contractor comes to your home to measure your windows. The charge was $35 for the measuring, which could be "applied to the total contract cost." So far, so good.

I then took the measurements and had the blinds trimmed (for free) at Lowe's. I then had the floor sales staff call the installers to let them know we were "good to go" and to put us on their list -which we understood could be about a week wait. Again, so far, so good.

Then the trouble started.

After I left the store, we received a call from the person at Lowe's who handles the installations that I needed to come back to the store "to sign an installation contract." I requested that it just be faxed. No can do, they said. I then asked to speak to the store manager...

After a long wait, DAN answered. At best, he was perfunctory, but mostly unhelpful if not uncaring. He said not only could we not do a fax, but he started blaming the floor staff I spoke with at the time of sale for telling me I could handle this over the phone. He also blamed the installers who came to our home, saying they shouldn't have given us the measurements of our window wells before we signed a contract - (Say what? The measurements of our own window wells?).

It gets worse.

As directed, I had my fiance go to Lowes Louisville that same evening in order to "sign the contract." I expected this to be a five minute procedure. My fiance spent over an hour in frustration in the store.

One other note: Because of the height of the blinds and the fact that the old blinds had to be removed, we had been told that there would be an additional $15 charge per window blind. Fine. That would mean, I figured about $70 more, when including the credit we had already paid - $35 - for the measuring.

At first, the staff at Lowes hasn't any idea of what contract we need. After my fiance gets me on the phone to speak with the floor staff, they say "Oh, I think I know what you need." After a great deal of delay, I find myself on the phone once again with the store manager - DAN - who this time has had my fiance already sign a installation contract for well over $200!

In addition, Dan is disputing that Lowe's even has a sign advertising a $70 installation offer, says he can't see it, and questions whether we even saw it. Again, he's blaming his floor staff. Again he's blaming his installers who came to our home for letting us photocopy their paperwork.

If this wasn't unprofessional enough, he begins to argue with me about Home Depot, who is located about a half block away, who has a "whole house" 10 window treatment installation for an amazing $118. I'm trying to tell Dan, if he wants to keep our business, he might want to help us, not rudely defend himself and blame others.

As it turns out, Lowe's won't allow my fiance to get back the paperwork (contract) she signed. After I get Lowe's staff back on the phone and demand it, they do allow her to cross off her signature. Furthermore, they keep the paperwork she brought to the store and even kept our receipts for the blinds. My fiance left, feeling completely disrespected.

For the record, we have invested over $40, 000 into two homes during the past four years, and have spent thousands at both Lowe's and Home Depot. From now on, it's Home Depot who gets our business.

Buyer beware. Lowe's, in our experience is disorganized, lacks competence and shows little ability to work with frustrated customers, at least when this manager is involved.