Lowe's
reviews and complaints

I had purchase from Lowes a Drill and Insurance plan, The person who sold me the insurance took down all my information, I lost my receipt. Lowes is able to find original transaction which it was a drill that I had returned and same day bought a different one with the money they gave me on the returned item. They can not locate my return and new purchase. I am stock with an item that cost me over $200 just because they cant find the sale. They refused to exchange the item for me at the store and I have been given the run around.

All I want to do is locate the insurance I purchase for the tool, after all they took down all my information, I saw when the cashier entered it on the registered. I cant understand why they are not able to exchange the item for me.

Ordered windows on 1/20/17. Contract said to match existing white color but the windows that came were BROWN. The color ordered was another manufacturers color and had been done by mistake. I told the installation team but they told me because they had started the job they had to finish. I asked them to call Lowes but subsequently found out no call was made until after the job was finished. Windows were not installed correctly and no clean up was done. No walk through with customer was done. Window manufacturer rep and sales rep came out to check. I showed them the sharp items/mess left by the installation team and the badly installed windows. They agreed. I told them I did not want the same team back and they said there were other installation teams that Lowes use.
Correct windows were then ordered and I'm still waiting on their arrival. (Now 4/11/17.)
Project manager Beth called saying I have to have the same installation team. I said I did not want the same people. I called CPO and spoke with manager Kevin who said I have to use the same company but if they don't have another team then another installation company can be used. I called today and there is conflicting information saying he's wrong.
Lowes has now put the job on hold until I decide to agree to have the same team. This is totally unacceptable and a total lack of good customer service. I am now stuck with brown windows and despite having paid you in full on 1/24/17 I do not have my windows installed. I am unhappy with the length of time this is taking and the fact that you are refusing my request for another installer.

We came to Lowes in Torrington Ct to get a floor quote for laminate flooring and vinyl flooring in the kitchen. The friendly staff set us up with measuring company with a date and time. The measuring guy shows up and right off the bat goes right to the transition of the living room and dining room and precedes to tell me that the rise between the two floors was to great and the installers will probably have to do something here to correct the problem. I had wall to wall carpet and the measuring guy had X-ray vision. He could see the problem right through the carpet. On top of it all he was suppose to measure the kitchen back splash which he forgot and we paid for. Now my wife and go back to lowes to look at countertops and a nice mosaic backsplash. A week goes by and when we get a call back for the floor quote $9000 for approx 550ft laminated flooring and approx 60 ft of vinyl flooring all installed. I was baffled by this quote because it was so high. Home Depot quoted for $9000 upgraded pergo XP flooring upgraded vinyl flooring, granite countertops installed, and a glass mosaic ceramic backsplash installed. This was a huge price difference between the quotes. The floors were installed by a Home Depot contractor and they were beautiful way beyond my expectations. As for the floor problem there was a slight difference by a 1/4 inch which was corrected by a manufacturer recommended exspansion joint. We are now in the process this week for the granite install. Unfortunately for Lowes The scam is being sold by the outside measuring company, Lowes, the installer company just get more money out of potential good paying customers.

I purchased carpet from Lowes in Springfield Ohio February 2016
Was installed April 2016
Fibers and carpet wearing
SHAW said it was cause by not taking care of the carpet I vacuum 3 times a week
They said it was dirty
The carpet is only 9 months old
The lowes said they can't replace it either but can give me a $300.00 Lowes gift card
So I'm out 1100.00 dollars for carpet
Very poor customer service
Very poor corporate service
Will never shop in a Lowes again

I ordered a sliding glass door at Lowes January 23rd. I asked how long it would take the salesman said it depended on how long the permit takes. I got a call from Lowes 2 weeks later letting me know that the permit was issued and the installer would call to set up a date within 24 hours for installation. A week went by and still no phone call. I called again and was given the installers phone number and he told me that his first opening was March 23rd. That's 2 months since I purchased the door! The day of installation I am rudely awoken by a phone call at 6:30 in the morning that there was a Lowes truck outside waiting to deliver the door! Not one person at Lowes told me that the window would be delivered separately! I thought the installer would bring it with him. It was dark out and I had to hold a flash light for the Lowes employees to see where they were going. So then the installer shows up and realizes that the door is the wrong size and it could take a while to get the correct one installed. I was so PO'd I called the "Manager" who ended up being the "Asst. Mgr." told me that she would check into the situation and call me back. Then another Lowes employee shows up when the installer gets back from the store and tells me some lame story about how things got screwed up and made it sound like no big deal. I guess Lowes decided that they could use that window but it would have to be made to fit! Since I know a little about Home Improvement I knew a 1/2 inch was no big deal but it was just the point that it wasn't what the installer measured for. After the installer went to the store to straighten this all out he brought back the materials he needed to install the door properly because the Lowes employees that dropped off the door didn't bring it with the door! I never got a call back from the manager because the guy who showed up from Lowes was sent here to "take care of the situation" I told this guy that I still wanted a call back from the Asst. Mgr. She called me back and I told her that I was still not happy about getting woken up at 6:30 in the morning and that I was very disappointed in Lowes. She tried to make it sound like she was doing something nice by telling me that they didn't charge me for the extra labor and materials. I told her that there wouldn't have been any extra labor and materials if the door was the correct size! I decided to call the corporate office to complain and they said I would hear back from the local stores top manager within 24 hours. I hope I don't get another lame story! It seems that the only person that knew what he was doing was the installer and he did do an excellent job and even cleaned up!

I submitted complain against Lowe's and received response from Complain board. I was informed Lowe's customer service will respond within 7 business day. It has been over 20 days without response.
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I arrived at Lowe's hoping to purchase a closet door, in which had to be costumed ordered. I asked a associate for help and his response was, " I do not work in this department and the guy who was suppose to be here called in sick and the next shift starts at 2. it was 1:30 at that time. spoke to manager and she also seemed to not find someone to help us. Because no one knew how to order some custom doors for us. If our time means nothing to your company then I assume our business doesn't either. We left with no doors and no help form anyone (even your manager). we ordered our doors elsewhere. We can never find any help when needed and if ever an emergence happened we could NEVER depend on Lowe's to help us. I do hope someone takes the time to read this and care about customer service in your business. Our time should be valued and some courtesy should be given to customers.

I purchased $11, 000 worth of kitchen cabinets from Lowes in Carlsbad, CA. One reason I shopped there was that they offered a 10% rebate. It took 4 trips to the store to complete the order because only one associate was able to make or change an estimate and he was often not vailable. When I finally completed the order, I was told that the rebate was in the form of a Lowes rebate card, not cash or a discount on the purchase price. OK, I bought them anyway. I was directed to enter the sales data into Lowes' rebate website and after completing the form, was issued a tracking number. That was 9 weeks ago. The rebate form says that the rebate will be processed in 6-8 weeks. Needless to say, I haven't received it nor does the tracking number work. In the last 9 weeks Lowes has contacted me by email 3 times saying that my sales date "was not captured" and that I needed to provide it. I replied to all these emails. I was also contacted in person by telephone by someone asking the same question. I told her the sales date and that I had already answered the question by email. When I finally was able to contact someone in person at their provided phone number to find out the status of my rebate, I was directed to resubmit the request by mail as Lowes "was having trouble with the rebate website". My son had a similar experience with Lowes when he remodeled his bathrooms. I should have learned. I will never do business there again and have spent the $5000 on countertops I planned to spend at Lowes somewhere else.

Second time within a year asking for help and 'Roger', kitchen cabinets, at Madison Heights, Michigan store. Both times I treated as if I was inconvenience. The inventory showed 2 left, I which I could understand it would be like a needle Inca hey stack, but at times the inventory items are in fact at store, just a matter of taking a quick look, even in possible other locations in store. Out of frustration checked other stores and they all had 2 in stock. He told me to go to those stores and they might be there. Now, two in stock in all store locations way across town, I said I can go there and and see when he couldn't even search, get out of his chair and help me find them - why in the world would I go to other store if two were in stock. Ridiculous and rude and disrespectful.

I'm discouraged because you want detail but limit to 350 characters. What I have written so far is over 1, 000.

I am am full of adhesions that cause a great deal of GI tract problems to the point of vomiting. I have also suffered brain injuries and coma.

Hindsight is 20/20 and It's taken over a year due to my health problems.
Lowe's did me wrong.

Purchased a home and could not get the remote to work. Purchased a matching fan for another room hoping remote would work for both. Called the service department and they said the original fan was too old (2012) for replacement parts and the sensor in the fan was probably broken. After telling me how to reset the remote I tried several times. His answer was to purchase a new fan. I told him about a blog I saw about replacing the battery even though the blue "Harbor Breeze" lights are working on the remote. He said if the lights were working the remote was not the issue and that the fan would need to be replaced. I did purchase new batteries. Reset the remote as told and the fan worked immediately! Next time, try purchasing new batteries first thing. Company is obviously not very informed.

So we purchase cheap Lowes carpet to install in my mother-in-law's finished basement. 600 square feet, easy job.

The installers show up and I'm there to supervise. I take a vacation day off from work. Two guys, two separate trucks. I see padding, but no carpet. Hmm. So they rip out about 2/3rds of the old carpet and move furniture to the one remaining carpet side. They come upstairs and tell me they're going to pick up the carpet. Uhhhh ok...that's a half hour round trip wasted when you should have picked it up already, but whatever. An hour goes by and they're not back...uh oh. Two hours go by and they show up. Guess what? 'Uhhhhh the store messed up and they don't have your carpet in stock. They'll give you a call.' Ok genius...you had 3 materials to pick up and you only got two. Do you tear a roof off and then realize you don't have shingles? So after turning 9 shades of ticked off for an hour and a half, I spring into action. I go over to Modern Flooring America and make arrangements with them. They show me the carpet is in stock...awesome. So I go back to Lowes and go back to the flooring area. "Welcome to Lowes can I help you'. 'Yeah you can, because I'm pissed off'. I had their attention at that point. They try the pissed off customer BS of can we give you money back, blah blah blah. I told them, I want my money back in full...because if the job is this screwed up to begin with, I hate to see what the final install looks like. They give me a full refund in cash at the service counter.
Now let's review how epicly bad they skrewed up:
1. Didn't check the carpet inventory before starting the install.
2. Tore up the carpet without considering #1 above.
3. Didn't contact me to apologize.
4. Didn't contact me to make arrangements for another carpet that was in stock (while the installers were still there).
5. Absolutely no contact from the store until I walked in 4 hours later.

The only saving grace is they left the pad in place. Not only did they do more damage than simply not doing anything at all...they simply didn't care.

We had another bad carpet install from Home Depot last year so I wasn't going back to them. At least the Home Depot guy had enough brain cells to bring ALL the material when he came.

We had special order to pick up at Lowes in Pine Bluff, Arkansas. I called them at 9:00 a.m., to let them know I was coming to pick up order . It was not at the service desk when we arrived so we shopped around until 10:45 and still no special order at the service desk. We asked several times about the order but got no response, we asked to speak to the manager and still got no response. The people working at the customer service Dept. Were all black and they were to busy talking and acted like they could care less about helping the customers. We did finally get our order after getting someone working on the floor to get it for us.
I'm not wanting anything from your company but I think you need to know how your store is being run.

Helen Hulse

Contractor thru Lowe's- installed most everything wrong. Paid a huge sum of money in Fall, and the kitchen is still not done (February). Flooring was installed incorrectly, then walls were not finished, cabinets hung (but with quality flaws), backsplash tiles crooked, grouting & caulking is a mess. NOW, still waiting for floor to be replaced, cabinet replacement parts, and backsplash to be fixed. They are sending new contractors to fix everything. If God gives everyone grace, it may be completed by mid-March.

DO NOT remodel kitchens with Lowe's without "vetting" their chosen contractor. A hardship (emotionally, fiscally). There are layers of management (Lowes Production Office, Store), so you get to speak with 4-5 people, essentially managing the project yourself.

Lowe's do not care; they simply are trying to figure out if they can stop the bleeding on their balance sheet. In the meantime, my family's life has been negatively impacted in all ways.

I purchased laminate wood flooring for my kitchen in January 2015. Lowe's scheduled the installation to be completed by Ron Parker for February 2015. The flooring was installed and within 6 months the flooring started to separate. Mr. Parker came out and said it was 'poor quality' flooring, ordered replacement flooring and reset the sections. About 8 months later, the floor once again started to separate. Mr. Parker claimed it still was the flooring and we had a Pergo rep come out. Pergo stated the floor was not leveled prior to the flooring being installed. Mr. Parker came out again and reset the sections. Parker also stated to 'just call me if it happens again'. So now the floor is separating again. Since the install warranty is up Lowe's refused to help me. I have contacted Parker's office on 4 separate occasions to which he will not respond. I will never recommend him or Lowe's to get any type of carpet or flooring.

So I have been going to Lowe's for 30 years. Always had great customer service.
So I shop there today. Regular supervisor waited on me they treat me like family. So any rumor is that you are demoting your older employees. To take a pay cut out quit.
If this is true you will be the next business that I will boycott.
The older generation is what keeps your store going. The young people act like a turtle.
Geriatrics a rabbit millennials a turtle

Do not deal with lowes run as fast as you can to any other appliance dealer

Please do not buy an appliance warranty from lowes without reading the fine print. I bought a dishwasher in october, the dishwasher was damaged by a electric surge on dec. 29 2016. I have had two service calls, both times the tech said it was a problem with the electrical outlet. First tech said not getting enough volts. Certified electrician tested, reading 120 volts as it should. Second tech came up with some other problem that has been ruled out by another certified electrician. Now after I have taken off time from work on two separate occasions to meet techs and paid an electrician to dispel the findings of these incompetent techs, I was told yesterday parts need to be ordered and I will need another service call. I was also told I have to have 4 service calls 30 day apart before I can receive a new dishwasher, and even after the six or so months I may go without a working dishwasher lowes warranty states the can replace with a rebuilt model. They have taken no responsibility for the two errors already made and do not seem to care that I have a new dishwasher that is not operational or my expenses to hire electrician to dispel the myth that the outlet is compromised. Do not deal with lowes run as fast as you can to any other appliance dealer

First, I always had very good experience with Lowes in past. This is the first time I had very bad experience.
After checking with stores in Union City, CA, Hayward, CA and Fremont, CA,
I was able to locate two units through one of your store, I was told the above was available at Livermore CA store. On Jan 28 I drove 22 miles to pick up the door.
I asked sales man if the unit was complete. I was assured, the units are checked on the return and it is complete. I asked if there was any reduction in price as these were return items. This was declined and I paid full amount $449.00 Plus $41.53 tax.
On Feb 8 when my contractor opened the box, it had only one glass door. I went to the store and explained the matter. The sales person was not sure of the reason for missing glass door. He checked with his supervisor who asked him to open the second box . This box also had one glass door. Both thought that the second box is part of the complete package.
I took the box (which is not easy) to the contractor/installer and he told me that the second door is identical to the first unit. The contractor told me that the second door should have mounting holes further down (may be 7" instead of 5-1/2"). I called Kholer and gave the model number and explained I had purchased the unit from Lowes. I was told by their customer service that all parts including two doors are shipped in a single box.
I took both doors to the Livermore Store. Explained the problem to several people including Plumbing supervisor Steve. He checked and told us that there should be two boxes which contradicts Kholer CS. As these items are special order, the store did not have "the second box". Store offered refund which I accepted.
I do not understand, if the customer return units are checked before putting back in store, how could this happen. If I was not assured the unit were complete I would have not bought it.
My out of pocket expense for contractor's time and driving back and forth twice, 22 miles each way, wasted time amounts to considerable amount.
I am out of pocket over $200 and valuable loss of time.
Please help me out.
Lalit Mehta

In November 2016 I began the process of picking out counter tops and appliances for my kitchen remodel . At first, they paired me with the in-house contractor (Jolynn). After paying $75 for her to come out and do measurements, they provided me with a quote for over $5400 several weeks later! I told them that I was not paying that much for the work and that I would talk to the individual departments in the Lowes stores to complete my order.

I ended up ordering my countertops at the Lowes store in Suwanee along with a sink that I was able to take home that day. I also ordered a cooktop and a hood at the store, but the employee at the cash register couldn't figure out how to ring up my order. After spending several hours in the store, I decided that I would simply order a cooktop and a hood online.

The employees at the Lowes store guaranteed me that the countertops would be ready to install the first week of January (I took an entire week off of work to complete this project). After several weeks and numerous phone calls, I was finally able to get my countertops installed on January 4th.

My cooktop ended up being on back order (which nobody ever told me about, even after I called several times) so it was not available at the time of installation for the countertops. I provided the contractor with the dimensions of the cooktop (I even pulled it up on the Lowes website so that he could see the exact measurements).

Several WEEKS after the countertops were installed and numerous phone calls later, I was finally able to pick up the cooktop from the Lowes store in Suwanee. When I went to pick up the cooktop, I was informed that a store employee had refunded my ordered (which was not authorized by me). I had to pay for the cooktop AGAIN before I could bring it home.

After bringing the cooktop home, I called the electrician that I had paid through the Lowes store to come in and hook up my cooktop. They told me that they couldn't come out for another week! At this point I had gone almost a month without a cooktop in my kitchen. I decided to cancel my order with that electrician and hire another electrician. When the electrician come out to install the stovetop, he discovered that the cutout in the countertop was too big for the cooktop.

I called the project coordinator that I had been working with to see how we could resolve this problem. She was very rude and uncooperative - even telling me "Have a good day, or not". I asked a supervisor to assign me a new project coordinator. After several weeks and numerous conversations with the project coordinator, I was finally able to get the contractor to come back out to my house and look at the countertop. They determined that the hole for the cooktop was too big and that I could get a bigger cooktop and they would adjust the size of the hole.

I called the project coordinator and she reassured me that they would get a new cooktop ordered and delivered as soon as possible. This phone call was made on January 31st. Yesterday, February 6, 2017, I received a phone call from the Lowes Store in Suwanee, GA informing me that the cooktop had not been ordered yet and was in a pending status. I was reassured on January 31st by the project coordinator that the cooktop would be delivered in 2 weeks or less. Now that the cooktop hasn't been ordered and it's February 7th, I will have to wait an additional 2 weeks. It has been over a month since I've had a working stove in my kitchen. I am a single mother who made this home renovation on her own! I have not been able to cook my 7 year old dinner at home in over a month!

This issue has been extremely stressful and time consuming. The lack of customer service and integrity on behalf of the Lowes employees is upsetting.

I would like to be contacted to file a formal complaint over the phone or I will be filing a complaint with the Better Business Bureau.

[removed]

**attached please find a picture of the cooktop in the countertop with the excess space

It is no other reason that I prefer doing business with an other home supplies store. This is the second order that has had problems in receipt. Ordered on line, Armstrong Grenoble ceiling tiles. The order paperwork stated on order and store pick up would be in four days. After four days, a call to them resulted in "this is a special order and is in process".
After a week, no e-mail as of order shipment, went on line and it read that the order was at the store, ready for pick up. A call to the store resulted in the person said again that the order was in process. After a verbal relation of what the order page said and several minutes, OK, the order is here.
Last order of a propane tank resulted in several calls and some distaste words that need not have happened.
Even as now, after picking up the tiles, no e-mail to say the order has been shipped to the store.
Will continue to do business elsewhere, at the local competition.