Lowe's
reviews and complaints

Had the inside of my house painted , a very professional and expensive job. My wife decided to put new flooring in the down stair bathroom and laundry room. Went to Lowes for the flooring. the installers showed up installed the floor on the correct day. After they left I noticed the toilet was plugged in the new floor bathroom, called Lowes to let them know. They contacted the installers stating they would come back in the morning to take care of the problem.

In the mean time I shut off the water to the toilet so nobody would use it. Used the upstairs bathroom to take a shower, little did I know they dropped the old wax ring seal for the toilet down the drain. This plugged the main line all the shower water, toilet, etc. from upstairs came out the toilet and flooded not only the new flooring but my living room, den, bedroom. Thousands of dollars of damage
Lowes now wants nothing to due with me, since the installers are subcontractors To say the least, I don't think I'll be buying any more things from Lowes.

I recently had windows and a door installed and even though I paid Lowes before the installation the contractor didn't get paid until the job was finished and done to my satisfaction. Lowes called a couple days after the job was completed and asked if I was totally satisfied. If I would have had complaints, which I didn't, the contractor would not have gotten paid until done correctly. I don't understand why you had to pick up all the materials. That is why you hire Lowes in the first place. They come and check everything, give you and estimate, and that is what you pay. Sounds like you were getting the shaft from the contractor.

Thats a harsh way to be treated Mike, I feel for ya. I've discovered over the years that contracting through a mass retailer for major projects generally is a headache. People usually go to them because the prices are cheaper than your average "mom and pop" business. Always keep in mind that a large business like Lowe's survives on volume, meaning they don't make a large profit on any given customer. They make money by selling to hundreds of thousands of people every week. If they tick off a customer, they don't even feel it because they are so large and deal with so many customers each day. Like if you have 10,000 customers and you tick a few off... does it really make a difference overall? A small community business on the other hand, thrives on a strong reputation and when they tick someone off, they feel the repercussions much worse. Which is why the service is generally much better because they realize (correctly) that if their customers leave angry, their reputation goes south and eventually, so does their business.

Why are they deducting money with your debit card?

I had two (2) 3, 000.00 payments deducted from my debit card. I am now having trouble talking to a live person to ge my money back, while I am bouncing checks. I don't have 6K just waiting on Lowes to take. My opion stay away from Lowe's Visa Card!

I totally agree. Most billing cycles are toward the end of the month. I've had this problem with Lowes and Home Depot (dates fluxuate) and always at the beginning of the month. I know with my whole heart that the ONLY reason for their billing cycle to be at the beginning of the month is to catch people who do online billing and to give them a monthly late charge ($35.00) and increase their rates. This is totally intolerable, in an already inflated environment to cause pain and suffering for those whose business is loyal and steady. After both Lowes and Home Base credit cards are paid off, I plan on not be using them anymore. I can't believe that business can be run this way and stay in business. I am so upset with them I could just chew nails. PS: I have never been late, always paid at the beginning of the month, every month. I can't even tell you how many late charges they tagged me with, knowing full well that they made one payment early and the next one late, charging both in the same month and causing the next payment to be late. Horrible.

Got a change in my credit card agreement stating my new interest rate would be almost 22%. If I was late it would increase to about 28%. Stated I could opt out of the increase but I would have to cancel my card. Called and told them to cancel my card. The man on the other end of the line told me that he could lower my payments and give me a 50% reduction in my interest rate for the life of the loan. I thought wow what a deal. So the letter came in the mail confirming this so I thought. What it was confirming was I was given a payment plan that cut my payment in half for six months with a lower interest rate. A payment plan? Why would I need a payment plan? I am not in arrears. I call the credit department number listed on the letter. Asked them to explain to me what was going on. They said that it was a payment plan, that they had cancelled my card. Why cancel my card? Since they cancelled my card, not I that will show up as a deragatory remark on my credit history. This is so unfair. All of this happend because I wanted to opt out of the higher interest rate and cancel the card myself. There are some surefire crooks out there. This is so unfair. I spoke with a supervisor and she said she would try to get it reinstated back the way it was then I could opt out. By the time that happens the time period to opt out will have expired. They got me alright. I will take a loan out elsewhere and get rid of them but they will still damage my credit by showing "cancelled by creditor". This is just not fair. My credit is excellent. I have over a 30 year credit history. There has to be something or someone that can stop these predators. I am going to file a complaint with the attorney generals office if they do not fix it back. Stay away from Lowes and GE Money Bank. I have had this account for 16 years.

My husband and I have had a lot of issues with Lowes after having our old kitchen completely redone and after purchasing a front door. We ended up getting their attention after my husband (whose really good at confrontation, unlike me) he threaten to call BBB and let the local newspaper know how they were taking advantage of their customers. Not sure how the Lowes near you is but this definitely got their attention and basically stayed with us till the projects were done.

I have gone to the Lowes store in marshall texas 5 weeks in a row tring to get parts to hang gutters I purchased there no luck yet . When I asked the sales person when they would be in he said I dont know . Next time I will go to Home Depot . Lowes is the most unfriendly noncaring store I have ever shoped at. I wish they would get a Home Depot in Marshall, Texas

I 100% AGREE STILL HAVING A HASSLE WITH THIS
We shopped around in the appliance section for quite a bit before we had to actually hunt a salesperson, after doing so we discussed getting a chest style freezer delivered and asked about getting some plywood delivered at the same time. We were informed that this would not be an issue, when the guys delivered the chest freezer they could deliver the wood on the same truck. We just needed to go to lumber and get the number for what we needed.
> So off to lumber we went and after about 30 minutes of wander around we finally sent my son to the cashier to ask for someone to come assist us in lumber to get us the numbers( seemed no one was in the lumber area at all). We then took the numbers back to appliances and placed the order, expecting the next day delivery as advertised. Yet another surprise...sorry we were told, you will have to wait until the day after tomorrow. We smiled said ok made it clear that we could not accept delivery before 2:30 so we could have someone available to assist the delivery person in getting the lumber in the the house.
>
> Delivery day came, at 1:40 we got a call from the delivery driver, he was on his way, we explained that delivery was to be made after 2:30. Deborah had to go to work at 2:00, I am disabled and my son would not be in from school until 2:30.
>
> The driver informed us that his truck stopped at 3: 00 and he was on his way.
> He arrived, he was alone, he got out of his truck unloaded a forklift put the plywood and deep freezer on the forklift and proceeded to unload the wood and freezer into the snow and dog poop in the front yard. He said his job does not deliver indoors. His job is driveway, sidewalk or garage delivery.
>
> It took some convincing but Deborah was able to get him to get the freezer in the house, he did so begrudgingly thumping it up the stairs, setting it in the kitchen floor and leaving without set up to see if it worked.
> We were not only livid but furious. Deborah had to call in late for work, to get the lumber in from the snow, on her own, and once she brought the wood in we found the two sheets warped and the final sheet broken.
>
> We called the store manager BRIAN, who was matter of fact about it, I will talk to him I will get his side of it, we will bring you another piece of plywood, but make sure we have access to get the broken piece..
>
> I just feel this is very poor service...on all points and it seems that someone should be aware of it. Im not usually in the habit of making complaints quite the opposite I like to commend the better habits. This just could not be over looked.
So redelivery has been set for after 10:00 Saturday... we waited until 4:30 pm all day no phone call, no messages, no delivery of the new piece to replace the broken piece and In the mean time we got to looking at the receipt and realized we had been over charged as well.
So back on the phone with "Brian" who says come on in we will refund you the money and then ring it up at the sale price.

It is now 5:00 we leave to head off to Beavercreek to Lowe's where this 12 yr old looking rooster haired boy with the "Oh God just hurry up and get out of her so I can text my bff and gf look" comes up and he is "Brian" We again explain we still have not gotten our delivery, he wants to know if we have a truck... no that is why we asked for delivery, and look dud not not a spelling error I meant dud I am using a cane does it look like I am going to carry plywood?
Well they could still deliver it today, that is funny when they delivered before they said the truck stops at 3:00... do off to the refund part... they go to the register, because now there are two of them... and began to do something it took two of them to do, when suddenly they turned the register screen around and said it will be $169.00...? EXCUSE ME NO NO IT WILL BE $17.00 THAT IS WHAT YOU OWE ME! Oh we don't do that we sell it to you first at the Sale price and then we refund the money back into your account in 7-10 days... WHAt? or we can give you a gift card for the $ 17.00 for use in store only. AT THIS POINT I DO NOT WANT TO SHOP IN THIS STORE EVER AGAIN>>> NOW I CAN UNDERSTAND IF IT WERE MY MISTAKE, IF I BOUGHT THE WRONG STUFF AND RETURNED IT, IF I DIDNT LIKE THE COLOR AND RETURNED IT, BUT THIS IS THEIR MISTAKE, THEY WROTE IT UP WRONG, THEY RANG IT UP WRONG, THEY DELIVERED IT WRONG, THEY BROKE PART OF THE ORDER THEY STILL HAVE NOT MADE THAT PART RIGHT AND NOW THEY WANT ME TO BUY IT AGAIN... OR TAKE A GIFT CARD. We took the gift card just to get out of there, we still have the broken wood which they will come for Monday after 2:30( of course they will) and pick up the old wood...that is broken in two directions...
I even contacted the main customer service... their comment was not much different than Brians... "we will talk to the store manager regarding your concerns" perhaps they should get "BRIAN A COLORING BOOK"

JUST BE FORE WARNED... WHEN DEALING WITH LOWES THEY HAVE NO IDEA WHAT THEY ARE DOING IN BEAVERCREEK OHIO ANY WAYS, AND IF YOU HAVE TO GET A REFUND EVEN IF IT IS THEIR MISTAKE YOU WILL HAVE TO TAKE A GIFT CARD FOR THEIR STORE ONLY...
I PERSONALLY WILL DISUADE ANYONE I KNOW FROM GOING THERE, AND WHEN THE $17.00 IS SPENT I SHALL NOT GO THERE AGAIN EVER...

For one thing, if you had service within the first year, it would have been set up with Samsung. Lowes does NOT do any repairs on major brands ( whirlpool, frigidaire, maytag, bosch, general electric and samsung ) within the first year, matter of fact, lowes doesn't set up any repairs, the warranty company does. After the first year is when everything is handed over to the lowes service advantage deptartment and when we have control over the situation. You're making lowes sound bad when in fact it's samsung who should be taking the blame.

Its impotant to distinguish the credit issuer from the retailer in this scenario. I think you will find that the card is from GE Capital. This is the company that is reported to have a shrinking capital and is decreasing available credit lines across its more riskier card holders. Since you are behind occassionally that means YOU.

Lowes by your contract must give you first chance to make it right. I agree the bs about sending you competition out with a blank check book full of your checks. I was a contractor for 4 years and have been cheated out of many of thousands of dollars. They are the big guy a don't give 2 [censored]s about you because another person is waiting to get your contract. I had lowes actually try to take $5000 from me and not pay me 3800 for a job that they say they had to refund a customer money for water damage in their basement. Surprise the customer was a former lowes manager and friend of management. After inspecting the property, the house didn't even have a basement.
I could go on and on but F*#$ Lowes. They will only screw you and their customers. If you need work done, pay a contractor instead of giving lowes additional money above what the contractor is making, up to 35 percent i believe.

Does anyone know what the protocol for back charges is with Lowes? Can they just back charge you without ever telling you that it might happen or telling you they would be sending another contractor to your job to finish it? And never allowing you to go out and be there when the other installer goes to inspect? How is it fair that you are not there to witness what the other installer says needs to be done? That other installer is trying to make money so whats to say he didn't exaggerate ? Please if there are any Lowes Installers that DEFINITLY KNOW the protocol for back charging installers. Please respond.

Well to all you legitimate installers . .. Look out for Lowes they are in it for themselves. DO NOT SIGNE LEIN WAIVERS UNTILL YOU ARE PAID! You have no recourse if Lowes DOESNT PAY YOU We got let go because some bogus costumer complaint. Customer insisted over 3 -*4 times that we take her pull out section of her couch, she did not want it - so we came off hours to pick up and take away for her at no charge when there was room in van - she complained to Lowes. Go figure do someone a favor and get fired over it and not charge customer to take away their garbage (ie dump fee that's chargeable to customer). So anyway out of 5 stores we worked for in NY we are still owed over three thousand dollars. About 3 are completed jobs and the rest are measurements. Now Lowes collects monies from customers for all work prior to an installer going to measure or complete a job. Lowes has over $3, 000.00 OF CUSTOMERS MONEIS that they have not paid to installer who has measured job customer paid for and for jobs - Lowes fires installers keeps installer money and does not refund that to customer - Lowes is bank rolling on Customers . And funny part customers have NO idea that their installer got let go and did not get paid. And Lowes makes you sign a Lien Waiver B4 you as installer can get paid which waives ALL installer rights to get paid - CUSTOMERS NEED TO KNOW THEY HAVE MONEY COMMING TO THEM IF LOWES WONT PAY INSTALLER!

Don't really know what is going on with this situation, but I can say personally that this did happen to me and my installer, we were working for a subcontractor for lowes since 2007, just to find out this year, when we wanted to go out on our own with lowes, that our boss ran background checks then that didn't go through but he worked us anyway. I gotta sat he is still working and we have been unemployeed since May this year.We are fighters not quitters, and I must say Lowes Corporate is really squirming now

Steve please get back in church when you get out of prison.You have 7 years to think about what you did to your wife and me.Drugs have taking everything from you.Jesus said for me to forgive, And I do.I hope you stay clean b/c you can be a great person when you are off drugs!Say what you want about me b/c I know who is in charge, JESUS.Lowes knows as well!METH is the devil's drug! GOD BLESS ALL

A little correction here and there because of arthiritis in the old hands-Verify---Verify--to admit the truth--give credence to-support! Your wife could fill the computer with the real truth about you huh? What was it she said you spent your money on? What entertainment?

What a liar? You make me laugh! I know who you are! Why don't you tell everyone the real reason you got fired? Can you man up? No because you were never a man! We all laugh at you! Why would a manager ever even see you to ask you your name! Your expertise is hiding in dark corners?Huh? Why is that boy? My neighbor told me that you threw a little puppy under a vehicle so someone could kill it! A little more investigation just might land you in jail--then what would you do with your entertainment! One reason you probably got fired also is because you act and look and speak like an idiot! Look up the word ignorant and idiot--you might be enlightened! You are an obvious liar----ask your wife, she will verigy that

Former office manager for a subcontractor says:
He lied to Lowe's by not giving you a background check, as required by his contract.
You have a case for malicious termination of contract.
Email not for you at your new denver home dot com for help getting Charelle fired at Lowe's.

We've just had a similar experience. Although I liked our installer, it was the order service person named Beth at the Lowes-Hamilton Place Mall in Chattanooga, TN, that has ordered our blinds wrong twice now. She was very rude and impatient from the beginning and that was my 'clue' that should have made me stop to begin with. I continued because my experience 9 months before in another state with Lowes and bali blinds was great. We can all make mistakes, even big costly ones, but my problem is with the integrity of Beth and her boss Angel who called me when the problem started. She and her boss tried to blame me! I knew what I wanted, told her in person and over the phone a couple times and so did the installer/measurer who 'I also paid' and he came to measure and order exactly what I told him I wanted. The ways they tried to manipulate me into admitting I was somehow at fault was appalling. When they had to 'eat' their problem and reorder at their own expense, Beth again ordered wrong. She ordered the wrong color this time...how do you change the color, when that never was the problem to begin with. Beth has proven incompetent in numerous ways at this point. We are still working to resolve this issue. I will never shop Lowes again and will tell everyone my story of not only their incompetence but their unwillingness to even compensate us or help us in any way with the headache they have caused!

Hsf problems form the initial install---motorized shades operate inconsistently and yesterday, 5 mos after install one stopped working completely

If you read Lowe's extended protection plan it says at their discretion they will replace it or repair it. So if they are repairing it then they are doing what they said. As for the vacuum cleaner it does say that the extended protection plan protects from manufacturer defects and normal wear and tear, not stupidity and accidents from not paying attention. As for the washer repair men Lowe's is not who sends out the repair men they are solely the responsibility of the company who made the washing machine. Honestly I work for Lowe's and they piss me off and I am very willing to say when they are wrong but I am also willing to say when they are following their policies and unfortunately in this case as much as it sucks they are doing what the plan said they would do.

I have a vacuum cleaner that I purchased an extended warranty on. They told me I could bring the vacuum back to the store when I purchased the warranty if something should go wrong. I got one of the dog's toys caught in the brush and the belt broke. Now they will not take it back but want to send a "technician" to my house. My husband and I both work. Making sure someone would be home for the technician could create a definite hardship -- the vacuum is portable. It doesn't make rational sense for me to have a company send a person more than a half-hour's drive to my home to repair a small portable appliance when they told me in the first place that they'd take it back. I will never buy another appliance from Lowe's -- large or small. They've lost me as a customer.