Lowe's
reviews and complaints

Lowes stinks fer service...I'm wheelchair bound and they keep making new appointments because they never show ! HA! (2 times goin on 3, do I Hear 4?)

Extended warranties are a Rule no longer an Exception.
Gotta purchase them on everything --- TV, electronics, appliances
nothing lasts 20 years like it used to.
We are an authorized servicenter in Corpus Christi, Tx
and I have never encountered a negative on ANY extended
warranty we have ever dealt with...and we work for Lowes,
HDepot, BBuy, Sams, Amazon, and Walmart.
We also sell warranties by Warrantech.
Got a problem ? Call us [protected]

Try hiring people from the U.S.A., You will hold on to your customer longer.
They also wanted me to bring in a tech. person at $180. This could all be done over the phone with a American tech.

I tried to contact any body t fix my C2000hp printer, 3 hours on the phone with some one from India, Could not understand his broken English, he gave up I gave up every body gave up. Thats one of hell way to run a business. No more hp products for me.

Uuhh, yea I read the terms and conditions of the extended warranty plan I bought and it was still a waste of money. WHY ? Because of the incompetent warranty company personnel; that's why. Treated like a customer ? He _ _ no ! Collect a pay check whether the person on the other end gets their product fixed or not. Extended warranty plans are a WASTE ! Ponzi Scheme if you ask me. Feeding the pockets of the incompetent ! Save your money and pick your own service tech if/whgen the time comes your product needs servicing. At least then you can control who is going to work on your item and can determine if they know what customer service means. I'm certain extended warranty company personnel can't even spell customer service. You were berated probably because you derserved it !

How great of Lowes to pride themselves on a gurantee competitor Price Match. However, they are NOT willing to price match their own Store. That's right one Lowes has one price and the other Lowes a couple of miles down the road has another price - and guess what - they will NOT match it. So - I will take my business to your competitor instead.

FOUR MONTHS AND STILL NO QUOTE!

June 15 I went to Lowes to purchase three, yes, three storm doors. Customer service in store was awful, but I'm a busy professional and my need for doors allowed me to overlook the lack of service in your new South Chicago City location.

I was told that I did not need to be home to have my storm doors measure. The crew measured. I went into the store the day after the crew measured � hard to get help and when I did, I was told no measurements were there and I would receive a call.

I never heard a word and called back a month or two later. Instead of measuring three doors, they measured one. The gentleman I spoke with promised to send his best person out. Again, at least a month passed and I never heard a word.

I called 1.5 weeks ago and again I was promised by Tom, the sales manager that he would take care of me. He did get someone out the next business day which was a week ago today, Monday. Tuesday Cora called to ask if I�d been measured, I told her yes and my long story. She said someone would call me back�.never happened.

Tonight I called and asked for millwork. I was on hold for 7 minutes before I called back and asked for store manager.

It was no surprise that when I did ask for store manager, the woman on the phone told me that it would be a while because three other customers were waiting to speak with her. Imagine that!

The phone attendant asked me what I needed so that she could prep the store manager while I waited, when I told her, she transferred me to Cora. Cora did recall speaking with me last week, but instead of working to get me a price and helping me to get three storm doors that I have been trying to purchase for FOUR MONTHS, she insisted that I stay with my original sales rep who I did not recall and who obviously forgot about me. She insisted. I asked to speak with the manager.

I finally got to speak with Tracy who promised someone would call me back��

Why should I purchase from Lowes now? Why should I have to go through any hassle of getting my deposit back from you or returning the hardware for the storm doors that I can not BEG you to sell me? Where is the SERVICE in your South Chicago City Lowes store!

Still in need of three storm doors!

I have paid 4762.32 for windows from your company. i was suppose to get windows install last week which was the end of april. i was told the windows would be install starting may4th. today is may 5th. the worker promise me he would be here at 8:30a.m. 0n may 5th. it is 9:38 on may 5th i have not heard from the wroker yet. i got a call about an hour ago from lowes north in dothan, al. telling me the windows had left the store heading to ozark. no windows as of 9:41a.m.windows was estimated to be completed by [protected]. i ordered the windows on [protected]. it does not take two hours to get to my house from lowes north in dothan, al.

The military id issued to me had no picture on it, I offered two different military id, s and a driving license with picture. You should either offer veterans a discount, or do away with it. Do not advertise like you are going to give discounts, then come up with some silly reason as not having your picture - what is wrong with picture on driving license.s, shame on lowes. This happened to me at lowes, franklin square in gastonia today June 8, 2010. The lady, s name is unknown to me, she opened a register to clear a line.

Service was bad

Bad service

I tried to call lowes store in Neosho Mo.I was put on hold forever.When I finnially talked to someone and they weren't able to find it and transferred me endlessly.I asked to speak to a manager and got the the Same roundabout.Nevergot what I wanted .I'm very up set.I called the Joplin store they were nice and let me talk To a manager and he gave me half off $.46 cents. Since I had to Come to Joplin.So Neosho sucks and Joplin is great. Thanks dw

Hmm i work at a lowes and I found that odd. I know customers I encounter everyday want a price match at another lowes store, and we have no problem giving it to them. We dont normally like to do the additional 10%, but if you ask most employees would be glad to give it to you. I find it odd that lowes in the same city have different prices on the same product. I have not encountered things like that. The people who ask me to price match are from way out of town, so i call the store to verify and then give them the price match.

That's what you get for chasing after the LOWESt PRICE. Next time spend a little more money at a local store, and you'll get what you need in a timely manner. And you'll be pleased with the service. You think they pay that much less than the local businesses for the SAME products? They just pay their people less so they can afford the low prices. Poor moral=poor service. If you want superior customer service, then stop shopping at national franchises that would rather sell you a product for less than they pay just to put a local business under the ground. Don't believe that they do that? Make friends with someone who works there. They'll tell you they have hundreds of products that they LOSE money on. Even things like 2x4's and drywall.

When you see those magic words but this get this free everyone suddenly needs one. We give rainchecks but they're called "pick up laters" you but it now and pick it up later. You have to wait for the item to come in...just like every other customer in the state who ordered one. Hitachi couldn't keep up with the demand so everyone had to wait... if you didn't like it then why wouldn't you get a refund and purchase another kind?

If it's something you need, and you can (allegedly) get a free one WITH the purchase of another item you need, do you go off and spend the extra cash on something you *could* get for free, or do you expect a store to have enough to cover each item they have for sale in the deal? She bought the required item, they should have had a nail gun in stock for each item in the flyer! Let me see if I can spell it out for you: This store has 20 miter saws on sale, therefore they should have on hand 20 nail guns to go with those saws, as per their ad. Now that they're also giving her the run-around and ignoring her, they have actually committed FRAUD.

They obviously do this at more than one store. Had it happen to me in Kona HI. Nothing is resolved. False statement

We signed a contract with Lowes Nov 6th 2017 and here we are 16 weeks later and still dealing with their LOUSY CONTRACTOR, AFFORDABLE HOMES AND RENOVATING out of Inverness Florida. They replaced aluminum windows with Pella Vinyl windows. Their contractor didn'nt insulate around the windows, used interior product for an exterior application, in 12 weeks they spent 16 total hours at our home working, 2 hrs here 5 hrs there etc etc. Had little if any luck with the Lowes store on 90th Ave in Ocala Fl. If your thinking of going through Lowes buy yourself a gun and shoot yourself in th foot LESS PAIN
WE HAD MORE LUCK WITH CORPORATE HQ

I know exactly what he is going through with Lowes. I ordered my window replacements in August 2015 and here it is the end of February 2016. Still do not have my project finished as they have damaged, ordered wrong configuration or had windows leak due to their installation technique. I am now on my 5th delivery attempt from the factory to get it right. Still have 4 windows to go. They have had almost zero communication with me unless I instigated it. The project became so bad that I drove to the regional managers office to discuss. Ridiculous that I had to pay everything up front and accept all of their failures. Based on their delivery times, I expect this to go into the 8 - 9 month of waiting. I will not ever use them again and will warn anyone to stay away.

Yes, sometimes installers do make mistakes when they order, they are only human. But most of the time it is a vendor or a store associates mess up. The installer just turns in the information to the store, the associate orders it. Remember that the installers for Lowe's are all subcontracted and they are not actually the people ordering your windows. It does seem to take forever to resolve a problem with an incorrect order with Lowe's, though. So sorry that you are having this issue.

I am an employee for Lowe's and regarding returning/exchanging the product, all power equipment is subject to a 30 day return policy. After that you must contact the manufacturer for possible repairs or replacement parts, they may even suggest a place you can take it to and send it out for repair. You will need to speak with them to receive more information. The extended protection plan kicks in AFTER the manufacturer's warranty expires.

Hope this helps! Good luck!

Just got hit with 1400.00 in interest charges on a promo for a fridge that ran me over 3000.00. I paid all my payments plus extra and they put it towards purchases made after the fact instead of principal. Absolutely disgusting practice. Bad enough my house flooded from Sandy, now we have to deal with this disaster!

The Lowes credit service is using deceptive practices! Im contacting the better business bureau regarding the fact that they negate to give you a monthly summery on all your purchases . By doing that it leaves the consumer in the dark about what they purchased and also an account of the dollar amounts . By grouping the non interest account with the regular purchase amounts you cant figure out what your individual balances are. Every other credit card company gives you a monthly purchase account. Your unable to screen if your cards been tampered with if you cant see the activity. They are scamming many elderly people and women. Woman are the largest consumer group using Lowes. They need to be accountable to these practices! Please join to sue the company! nataliakorrr@hotmail.com

I have the same problem with lowes. they charged me $1400 interest on a 4000 purchase in 6 months. I paid them $3000 and still owe them $3000, by the time I pays them off I will have been cheated out of $5000. This can't be legal. I think I'll just stop paying on the card and let them keep calliong me for the rest of my life. I will never buy another item from Lowes as long as I live. Mass law suit is in order . Please somebody get one going. These people are our enemies, they are the ones responsible for our economy.

Also, whatever you do never-ever use your Lowes credit card to carry no-interest promo purchase AND make regular 5% Lowes Card discount purchases. It’s OK to do one or the other but never carry both together. The reason is because when you make a monthly payment, even if it’s above the minimum amount due, even if the payment is enough to cover the 5% discounted purchases in full for that billing period plus the amount to cover any minimum amount due for the no-interest promo purchases, the amount paid for that billing period will be proportionately divided among all of your outstanding credit purchases. This will leave a balance due on the regular 5%-discount purchases which incurs an interest charge which easily offsets any 5% discount saving.

The same goes for returns. If you make a return of an item purchased on your Lowes credit card, and let’s say the item was purchased taking the 5% discounted regular-purchase deal, the return credit will be proportionately divided among your outstanding balances on both interest free-promo purchase and regular purchases. For this reason, your regular purchases balance will be higher that you would expect which will undoubtedly incur unexpected interest charges. In the last two to three years since I’ve had my Lowes credit card featuring the 5% discount deal, I have incurred more interest charges and been on the phone with GE Capital customer service than I have with all the other credit-cards that I’ve carry for over the last 30+years combined. Except for long term no interest promo deals, I always pay every credit-card in-full monthly since I have carried a credit card. With the Lowes Card, I would think that I was paying enough to not incur any interest charges, but for the above highly obscured reasons, I found that I was wrong. I even one had the GE Capital customer-service rep tell me that she wished that the payment credit terms were spelled out clearly as it would make her job easier. GE Capital not only needs to spell out the terms clearly on their website and on the printed statement, but also needs to allow the customer to direct which portion of your payment gos to pay down which purchases.

I did finally solve this problem today. I paid the total amount in full, even though I carried a number of interest-free promos with lot of time left, but it’s just is not worth the hassle of dealing with Lowes and GE Capital’s deceptive practices. From now on I’ll use my Discover Card do most of home improvement shopping at Home Depot and Ace, and Lowes can keep their so-call deals.

I got a Lowe's credit card back in March of 2011 and purchased a washer and dryer. I had been faithfully making payments, plus paying extra to get it paid off before the 12 months/same as cash deal was up. Then, a few months later, I purchased a few other things for 12 months same as cash. Then, a few months ago, I purchased laminate flooring for 18 months same as cash. When I make my payments and EXTRA, this money is being distributed amongst ALL balances, not the one that's due by March 20, 2011! At this rate, no, the balance due March 20, 2011 will never be paid off. This way they can go back and charge interest from day one, and still get their money. When I make extra payments, I want this put towards the balance coming due FIRST! Otherwise, why am I bothering? I plan to call them today and go rounds with them. I know they will have some excuse and aren't going to budge. BEWARE! Lowe's credit card deals are a scam!

I work for Lowe's as well, when you do something to piss off a manager you're pretty much screwed. They will do anything and everything to make your work life miserable. We have an ### for a store manager right now, since he has come he has pushed out our good managers to replace them with his buddies. By push them out I mean, he told our one manager there is a position at another Lowe's store you're being transferred. When she called them to find out about the transfer. she found out he did not put in the proper paper work and essentially she was jobless, luckily she put in and got the position, but the issue is he did not do the paper work. Since then he has pulled many other schemes similar to get rid of other managers and then he hires his buddies. As for his buddies as managers they are horrible. As in because I am part time and in school I have a set availability which has been fine for about 2 years now because I always schedule my classes the same days each semester. Well all of a sudden when one of his buddies becomes a manager, I am now being scheduled outside of my availability. when I told the manager, she responded by yelling at me, literally at me saying "No one can ever work, all of you have everything else but work, all of you are lazy". I then waited 2 days and checked the schedule again which I was still on for the days which are outside of my availability. I then went to my HR manager because when I went to the manager I am supposed to go to 1st because she does the scheduling for us I got yelled at and ignored. My HR then told me to talk to one of the other managers, and that the manager who yelled at me was wrong. Nothing was done to reprimand this manager for her attitude or for her scheduling mistakes. Lowe's in general is a good company to work for because I believe that at the corporate level they want what's best for the employee the issues come from the managers at the store level.