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Lowes / no customer service

1 United States Review updated:
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Two things happened at Lowes which made me decide to never go back to this store. The first incident was when I was looking at shades, and saw one on the floor with unraveling fringe. I took it to the woman at the desk and told her, and she said, 'oh, yeah that happens with those, ' and never said another word to me, turned around and said, 'What can I do for you?' to one of her co-workers. RUDE!

The second incident was Saturday when my husband and I were looking at appliances. Well, a worker walked right past us, and this was the SECOND employee who ignored us, and the woman--who walked right past us-- asked another couple if they would help them. Could it be because we were an 'older' couple, and they may have thought these were newlyweds and might be buying a lot more than we? At any rate they have lost 2 good customers. Their behavior was inexcusable, and I don't tolerate such treatment.

I suppose the Lowe's employees feel secure that they will have a job forever...they won't with this kind of customer service, or more appropriately, with the LACK of customer service.

De
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  • Rt
      28th of Feb, 2010
    0 Votes

    I 100% AGREE STILL HAVING A HASSLE WITH THIS
    We shopped around in the appliance section for quite a bit before we had to actually hunt a salesperson, after doing so we discussed getting a chest style freezer delivered and asked about getting some plywood delivered at the same time. We were informed that this would not be an issue, when the guys delivered the chest freezer they could deliver the wood on the same truck. We just needed to go to lumber and get the number for what we needed.
    > So off to lumber we went and after about 30 minutes of wander around we finally sent my son to the cashier to ask for someone to come assist us in lumber to get us the numbers( seemed no one was in the lumber area at all). We then took the numbers back to appliances and placed the order, expecting the next day delivery as advertised. Yet another surprise...sorry we were told, you will have to wait until the day after tomorrow. We smiled said ok made it clear that we could not accept delivery before 2:30 so we could have someone available to assist the delivery person in getting the lumber in the the house.
    >
    > Delivery day came, at 1:40 we got a call from the delivery driver, he was on his way, we explained that delivery was to be made after 2:30. Deborah had to go to work at 2:00, I am disabled and my son would not be in from school until 2:30.
    >
    > The driver informed us that his truck stopped at 3: 00 and he was on his way.
    > He arrived, he was alone, he got out of his truck unloaded a forklift put the plywood and deep freezer on the forklift and proceeded to unload the wood and freezer into the snow and dog poop in the front yard. He said his job does not deliver indoors. His job is driveway, sidewalk or garage delivery.
    >
    > It took some convincing but Deborah was able to get him to get the freezer in the house, he did so begrudgingly thumping it up the stairs, setting it in the kitchen floor and leaving without set up to see if it worked.
    > We were not only livid but furious. Deborah had to call in late for work, to get the lumber in from the snow, on her own, and once she brought the wood in we found the two sheets warped and the final sheet broken.
    >
    > We called the store manager BRIAN, who was matter of fact about it, I will talk to him I will get his side of it, we will bring you another piece of plywood, but make sure we have access to get the broken piece..
    >
    > I just feel this is very poor service...on all points and it seems that someone should be aware of it. Im not usually in the habit of making complaints quite the opposite I like to commend the better habits. This just could not be over looked.
    So redelivery has been set for after 10:00 Saturday... we waited until 4:30 pm all day no phone call, no messages, no delivery of the new piece to replace the broken piece and In the mean time we got to looking at the receipt and realized we had been over charged as well.
    So back on the phone with "Brian" who says come on in we will refund you the money and then ring it up at the sale price.

    It is now 5:00 we leave to head off to Beavercreek to Lowe's where this 12 yr old looking rooster haired boy with the "Oh God just hurry up and get out of her so I can text my bff and gf look" comes up and he is "Brian" We again explain we still have not gotten our delivery, he wants to know if we have a truck... no that is why we asked for delivery, and look dud not not a spelling error I meant dud I am using a cane does it look like I am going to carry plywood?
    Well they could still deliver it today, that is funny when they delivered before they said the truck stops at 3:00... do off to the refund part... they go to the register, because now there are two of them... and began to do something it took two of them to do, when suddenly they turned the register screen around and said it will be $169.00...??????????????????? EXCUSE ME NO NO IT WILL BE $17.00 THAT IS WHAT YOU OWE ME!!! Oh we don't do that we sell it to you first at the Sale price and then we refund the money back into your account in 7-10 days... WHAt? or we can give you a gift card for the $ 17.00 for use in store only. AT THIS POINT I DO NOT WANT TO SHOP IN THIS STORE EVER AGAIN>>> NOW I CAN UNDERSTAND IF IT WERE MY MISTAKE, IF I BOUGHT THE WRONG STUFF AND RETURNED IT, IF I DIDNT LIKE THE COLOR AND RETURNED IT, BUT THIS IS THEIR MISTAKE, THEY WROTE IT UP WRONG, THEY RANG IT UP WRONG, THEY DELIVERED IT WRONG, THEY BROKE PART OF THE ORDER THEY STILL HAVE NOT MADE THAT PART RIGHT AND NOW THEY WANT ME TO BUY IT AGAIN... OR TAKE A GIFT CARD. We took the gift card just to get out of there, we still have the broken wood which they will come for Monday after 2:30( of course they will) and pick up the old wood...that is broken in two directions...
    I even contacted the main customer service... their comment was not much different than Brians... "we will talk to the store manager regarding your concerns" perhaps they should get "BRIAN A COLORING BOOK"

    JUST BE FORE WARNED... WHEN DEALING WITH LOWES THEY HAVE NO IDEA WHAT THEY ARE DOING IN BEAVERCREEK OHIO ANY WAYS, AND IF YOU HAVE TO GET A REFUND EVEN IF IT IS THEIR MISTAKE YOU WILL HAVE TO TAKE A GIFT CARD FOR THEIR STORE ONLY...
    I PERSONALLY WILL DISUADE ANYONE I KNOW FROM GOING THERE, AND WHEN THE $17.00 IS SPENT I SHALL NOT GO THERE AGAIN EVER...

  • Ro
      15th of Nov, 2010
    0 Votes

    I have gone to the Lowes store in marshall texas 5 weeks in a row tring to get parts to hang gutters I purchased there no luck yet . When I asked the sales person when they would be in he said I dont know . Next time I will go to Home Depot . Lowes is the most unfriendly noncaring store I have ever shoped at. I wish they would get a Home Depot in Marshall, Texas

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