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1.4 2212 Reviews

Lowe's Complaints Summary

243 Resolved
1959 Unresolved
Our verdict: With Lowe's's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Lowe's reviews & complaints 2212

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M
9:33 pm EST
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Lowe's 11% rebates bs

Due to past issues with Lowes, I was slowly coming back to them as customer service had improved. During Thanksgiving week of 2017 they advertised an 11% rebate on most items.

Since they got their act together for our veterans discount I bought a few things that could have waited. After sending in all the paperwork, I was informed that they were missing the needed info as to what was bought! One thing I tried to get thru their thick heads is most of these items were sent without an invoice so I printed the sale paper out of my online account, which I now find isn't good enough. It's my fault they don't send a receipt?

The paperwork I sent them had all this! I called and tried to get their F**up fixed but was shuffled between the rebate center and customer service with no resolution.

I now firmly believe these rebate offers are a scam to hook and bait you into buying more product.Right now I wish I could rip those appliances out of the wall for a full refund and go to Home Depot where I've never had a service issue.

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Update by MrCancer
Jan 26, 2018 7:21 am EST

you really dont get it

Update by MrCancer
Jan 25, 2018 10:00 pm EST

Retailers do differ but some of the products are the same, regardless, , good luck

Update by MrCancer
Jan 24, 2018 8:54 pm EST

Ya ya ya the appliances are fine, Lowes, Home Depot, Sears etc all sell the same thing. It the bull [censor] that came with this deal. Whatever, ,

Update by MrCancer
Jan 24, 2018 8:21 am EST

I'd like to rip the appliances out of the wall and get my money back.

Update by MrCancer
Jan 23, 2018 9:09 pm EST

Just gave Home Depot a $650 order, more going their way too

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Shaun R.
, US
Jan 23, 2018 12:13 am EST

It may not be of any help at this point, but a receipt is provided at the time of purchase. You are expected to print it for part of the proof of purchase. It is explained quite well during the process, but is needed to be read.

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MrCancer
, US
Jan 23, 2018 7:38 am EST
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Replying to comment of Shaun R.

Not in this case. Nothing was sent with the items!

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Shaun R.
, US
Jan 23, 2018 8:37 pm EST
Replying to comment of MrCancer

It isn't sent with the purchase. It's provided on screen with the ability to print. The on screen instructions tell you to print the receipt for your own records and any rebates. By not doing so, you're ultimately deciding to forgo the rebate(s).

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MrCancer
, US
Jan 23, 2018 9:07 pm EST
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Replying to comment of Shaun R.

Very aware and again you dont get it either.

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Shaun R.
, US
Jan 24, 2018 12:08 am EST
Replying to comment of MrCancer

I know you're frustrated. I don't know that I'd be any different. I just work with rebates enough to know how to process them correctly. No one wants to find out they're not entitled to a rebate, especially when it was something under your own control.

I wish I could tell you there was a way to reprint the receipt, but there just isn't.

Hopefully your enjoying the appliances.

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Shaun R.
, US
Jan 24, 2018 8:39 pm EST
Replying to comment of Shaun R.

You replied, "I'd like to rip the appliances out of the wall and get my money back."

Is this just about price our it's there something you don't like about the appliances?

Don't allow such a trivial amount diminish your enjoyment of the newer purchase. If you do than ultimately that becomes the greater loss.

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Shaun R.
, US
Jan 25, 2018 1:53 pm EST
Replying to comment of Shaun R.

You replied, "Ya ya ya the appliances are fine, Lowes, Home Depot, Sears etc all sell the same thing. It the bull [censor] that came with this deal. Whatever, , "

I would tell you there is a difference between retailers. I will only purchase from a specific retailer in my area because I like their overall service. I'd think that you, if anyone, would agree. According to what you just stated, the retailer doesn't matter. So if Lowes had a product cheaper, you'd still go back to them?

If we're only speaking about a small amount, in comparison to the overall costs, why not put it aside? Just because you made a mistake with the rebate shouldn't eliminate the overall enjoyment of having great, new appliances.

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Shaun R.
, US
Jan 26, 2018 3:33 am EST
Replying to comment of Shaun R.

You replied, "Retailers do differ but some of the products are the same, regardless, , good luck"

If you really are unhappy about a specific retailer, because of a rebate, why would you continue to shop with them based upon a less expensive price? I guess this is why you've went full circle before, stating that, "Due to past issues with Lowes, I was slowly coming back to them as customer service had improved." I'd suppose it is wise if you've accepted the responsibility for the rebate error, but I'm more likely to support the retailer I get good and reliable service from -- even if I pay more for the service.

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Shaun R.
, US
Jan 26, 2018 12:46 pm EST
Replying to comment of Shaun R.

You responded, "you really dont get it"

You are absolutely correct about that. Personally I'm not pro or anti Lowes. I'm surprised at your acceptance of buying wherever may be the cheapest price.

Would you be willing to purchase over the internet, from an internet seller you hadn't heard of, just because they have the cheapest price?

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6:00 pm EST

Lowe's cabinets and installation

I cant even begin to explain the awful quality and service we have received from Lowes at every turn... I would recommend to never use Lowes or any service team used by Lowes... that is how bad they have done.. so let me tell you as I doubt they'll let me upload all the pics and proof...
1. Constant back and forth to try and speak with the specific sales rep that started our cabinet order as apparently only that person can complete our order
2. Constant changing of the order as it was done incorrectly again and again
3. The most unprofessional installers I've ever dealt with... arrived late, left early and often didn't know what they were supposed to be doing as they kept asking me what to do next
4. When they removed by back splash they destroyed the wall with a claw hammer and told me I had to replace it before they would finish the install
5. The cabinets arrived with multiple deep chips... much more than what can be covered with touch up paint... and then the installers painted them any way and voided the warranty.
6. The Installers had to be called back out to the home to build the support for the counter top and to cut the sink box... which they didn't know they were required to do... and then they mangled the sink box so that it had to be replaced
7. We received nothing but push back from Lowes when all of these mistakes were pointed out and it was like pulling teeth to get them out to the home to inspect
8. When they finally agreed to replace with out any form of compensation... they attempted to use the same company... We have been without a functioning kitchen since Thanksgiving... and the Lowes management all went on vacation and left us without a word... hanging
9. When the replacement cabinets arrived... they left them on our porch in the rain.. when they were supposed to be delivered to the store first
10 10 000 dollars, 3 months and the worst experience ever and I'm still sitting here without a kitchen
11. Never purchase from Lowes or use any of the Installers/Vendors that Lowes uses or recommends

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12:30 pm EST

Lowe's slightly scratched and dimpled new refrigerator

Let me start by saying this issue that I am writing you all started in October of 2017 and is still not resolved! I also want to add that I am not one to complain or type letters like this so it has to be an issue for me to take the time do write this. I am not sure if I can express to you in this letter just how unhappy I am with the LOWE'S.
I recently had my kitchen remodeled and was looking for a fridge. Since we are thinking about moving and have a small area for my refrigerator I had to look for a specific style/type/size which was not that easy. I live near the Lowe's on 8th Av in Bethlehem so I usually shop there and would frequently go into the store to look and see that kind of deals they had on a refrigerator I might need.
I had two specific types of experiences at Lowes. One was with a helpful person in the appliance department. A nice man helped me one day that I had some questions on a fridge. I ended up purchasing one but then went home to do some research on the fridge I was buying only to find out that the reviews were not that good and one of the other ones he told me about had better reviews. This male gave me some good information which helped me to do some research at home. I did go back to the store after looking at a few reviews online and cancel the fridge I ordered while I was in the store. I did this within a day or two of ordering it.
This second experience I had was awful. I had gone back to the appliance department first but the man that helped me the day or two prior was not there. The person that was sent me up to the customer service counter to cancel the order. I did that with no real problem. I now don't remember if the person I dealt with at the customer service desk both times was the same person since it was so long ago. I cancelled the order then went back to look for the second fridge that I read reviews on and wanted to order in its place. I spoke to someone there and they told me that the fridge I wanted was no longer in stock in the Bethlehem store. He sent me to the front counter again and said they could place an order for me. HOWEVER the woman that I dealt with at customer service was very unfriendly and told me that I could place the order for myself and that they would not be doing it if it didn't come from their store. I was befuddled. I then got on the phone and started to call the other stores myself from inside the Bethlehem Lowes. I was able to find the fridge I wanted at another store and explained to them what I was dealing with at the customer counter. The person from the Whitehall store sounded a little shocked when I told her why I was making the call myself and said that was uncalled for. I told her since I am in the middle of the store talking to her could I please call her when I got home and place an order with them since they seemed more helpful and friendly.

So 5 minutes later when I got home I called the Whitehall store and spoke to a very friendly woman who took a PHONE ORDER on October 4th. That was the first time I dealt with Lori who is the store manager for the appliance department. We placed the order and my fridge was to be delivered on October 9th. From talking with Lori, the fridge, I ordered was not a floor model and was in the box in the back of the store. I wanted to make sure I was not getting a floor model because that was the only one left at the Bethlehem store and it was damaged, so ordering it sight unseen I wanted to be sure it was not damaged. She assured me that it was still in the box and unopened. Ok order placed.
Now here we are at October 9th when the fridge got delivered. My husband and I were both home waiting for the delivery. We were shocked and what we watched! First our fridge was out of the box and being moved around inside this truck bumping into other appliances that also were out for delivery that day. The one "kid" who moved it put my fridge on the back of the truck liftgate and walked away and the fridge almost fell off since they were parked on a slight grade in the street. My husband had to yell "hey its going to fall off". Finally, the driver got out and helped the other person bring the fridge inside. When they got it into my kitchen my husband and I looked it over and there are slight scratches on the top freezer door and a small dimple in the freezer door as well. I told the delivery guys to wait that I was not taking it. They told me that I could take it and they would mark it on the delivery paperwork that it was damaged and I could call and make arrangements for a replacement. I was on the phone with the Whitehall store telling them about the damaged fridge and the fact that there will be a lot of other people calling about damaged items because these delivery guys did not care about the products they were moving. To me all they were concerned about was getting it off as quick as they could and onto the next delivery. The woman I spoke with who again might have been Lori told me that they will check around and see if they can find me a replacement fridge and she would get back to me. They had called me back within a day or two to tell me that it was a clearance fridge and there were no others available. I then asked if they could order me a replacement door. Lori gave me an option for another fridge in its place but this one I have had the ice maker and the one she was offering me would not have had one. During our conversation I also mentioned that if I did have another fridge delivered I would be afraid to have it delivered by these same guys for fear the next one would be damaged. Lori shared with me that they have been having a lot of complaints about the delivery people and damage.
On October 10th or 11th they ordered me a new freezer door. I spoke to Betty for this and she said it would take 2-3 weeks for the door to come in and be delivered.

I called back a few times in the 2 - 3 weeks wait and finally got a new door delivered on November 3rd. The door was scratched and dented, very noticeable. I saw it in the box on the truck and the guy who unpackaged it noticed it and said to me I don't think you want this one, this is worse than the one you have. I could not believe this. I called the Whitehall store looking for Lori at 1045 that day but she was off. Between the 3rd and 7th of November I called looking for Lori or Betty but had no luck. I left messages and finally on November 7th Lori called me back and said that door had been inspected by her and another person before it left the store that day and it was not damaged. I assured her that by the time it got to me it was and since it was being sent back to the store she could look at the damage herself. The delivery person again was the one who noticed it first.
I also told her that I did not know what to do about my bill. I pay off my credit cards in full each month and was concerned about paying this one off because of this outstanding problem. Lori told me I could pay my bill and they will honor whatever I wanted because this is an ongoing issue. She has been very nice to deal with when I was able to speak with her. On November 7th another freezer door was ordered for me. I told Lori that I would prefer to just have my husband and myself come and pick up the door once it was at the store because I really did not want these delivery guys delivering it again. On November 28th I called to see what the status of the freezer door is and I was told they were still waiting for it to come in.

I have called numerous times between November 28th and today January 12th 2018 unable to talk to anyone because the phone either rings with no one ever picking it up or Lori is not working. I have left my name asking to have Lori call back but I have not been able to speak to her since the 28th of November.

I am now very upset with this whole process and would like to find some resolution to my problem here. I either want another freezer door like promised, a totally new fridge for the same price I paid which has an ice maker installed or a substantial amount off of what I paid since this has been nothing but a problem since day one and has taken up so much of my time and caused a lot of frustration and stress.

I am sending this as many places as I can with hope that someone will finally reach out to me and help me.

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8:19 am EST
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Lowe's ge washing machine and extended protection plan

We bought a GE Washing Machine In August 2016 along with the protection plan. They have sent 4 different technicians out due to the machine not spinning. To date it still does not spin and the protection plan and Lowes don't seem to car a bit. I had to buy a new washing machine yesterday and no not from Lowes. After spending thousands of dollars at their stores they treat us as a piece of dirt. They are completely not customer aligned. I have over 500 dollars into the washing machine plus the cost of the protection plan and don't expect anything more from Lowes. I definitely would not recommend them to anyone I know and will be sure that all our friends and family know about this.

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Update by sonny2018
Jan 16, 2018 11:11 am EST

Hi everyone I finally sent an email to the Chief operating officer at Lowes headquarters and today I got a check for what the washing machine cost us so I would suggest that after contacting the protection plan without any results just go to him and he will take care of you.

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3:49 pm EST
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Lowe's online order from lowe's

Email sent to customercare @ lowes.com which they never respond to.

Ordered my bathroom vanity in NOVEMBER.

You took my $ immediately.

Said it would ship to store on 12-9-17

Received email on 11-26-17 saying it would be delayed and would ship on 12-11-17.

I called the Copperfield store on 12-11-17 and spoke to the manager Paul. He promised to look into it and call me back the next morning. He did and told me looked like the order was 'committed' but nothing else had happened. He also said I could pick another and he could take off 100.00. I told him I would speak to my husband and let him know. I called back on 12-13-17 @ 7:17am and left a message with the operator. Have not heard a peep back. Have also not heard back from your automated emails about when if ever I might receive my bathroom vanity.

I called your 'customer service' number and after being on hold for over 30 minutes finally spoke with Cynthia. I expressed that I was not happy and her response was 'YOU have to understand it is the holidays' (Are you kidding me she answers your phone?) Um. No. YOU have to understand I lost my home to Harvey, I am rebuilding it and you took my $ and promised a date and it is WEEKS later and I still have NOTHING to show for it. She told me it looks like it shipped yesterday and put me on hold (again) to find out if it shipped to the warehouse or to the store. After a while she came back on and said it shipped to the store and gave me a tracking # VE005034.

Oh yeah. I also emailed y'all back on December 11th and got ZERO response...Imagine that?

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I am guessing no one will read this either so I will print off my documentation and send it to corporate, the BBB and the attorney general.

I am very, VERY dissatisfied that I had to chase down my order to get info. My time is valuable too. I feel that I was taken advantage of because I basically had no alternative since I had already had my money taken for the product so all I could do is wait. Because I am in Houston we don't matter because we all NEED these things desperately so you do not care because there are so many of us giving you $ hand over foot to fix our destroyed homes. I will be sharing my experience on social media, BBB and the attorney general. Shame on you. You could have done better, much better but instead chose to screw the people have shopped there for over 20 years.

Here is a fun fact: The app Nextdoor that we are all using in our neighborhood to warn each other about contractors and vendors that are screwing us in our hurricane destroyed homes made it very easy to share my progress (or lack of) with you people.

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11:27 pm EST
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Lowe's kitchen countertop, appliances, kitchen sinks

I have visited sugar land first colony store today and found no real help to address my concern. It seem as if no body care about customer service and poor response form who ever you look for help. There was no body at the kitchen counter, appliance section. I feel very bad impression about this store. Met couple of store people for help and no body really know about the product of asked.

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9:27 am EST

Lowe's billing practices

Have just got off the phone with Loews Customer Service...
Closed the account in Sept. 2017 and was told the final amount...
Paid in full..Approx. $150.90 including a $25 late fee.

I get notice today that my credit score dropped nearly 80 pts. Due to what started as a $3 interest fee which has grown to $7.02.

This after I was told the $150.90 was total bill in Sept.

You can't win with these people. I was told the final amount and asked to close account. They gave me the amount and I paid. Was not and need not expect any further bills. Now the "interest" has caused problem. Was not expecting interest, no mention at that time.

Again you can't win...rlj

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11:44 am EST

Lowe's delivery service

I ordered countertop that was supposed to be delivered on Wednesday but it snowed the night before so they refused to deliver. Promised it would be put on the truck the next day but it wasn't. Finally delivered Friday but they said they almost didn't. This is Maine so I asked why they did not have studded tires since there must be lots more driveways like mine, they told me to talk to corporate. One of them was rude. I have just purchased a new home that needs a lot of remodeling and have recently spent a few thousand dollars at your store but you will never get my business again. This was extremely frustrating

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9:16 am EST
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Lowe's appliances (kitchen)

Bought all our kitchen appliances new at Lowe's 3 years ago (2014) and also bought 5 year service plans for each appliance. Initially, service calls were handled efficiently.
However, this year (November/December 2017) they are a comedy of errors (wrong address, missed appointments, contradictory excuses). Frankly won't buy from them again - as they remind me of how Sears Roebuck (we used to buy from them many years ago) started to go down the drain.

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Shaun R.
, US
Dec 13, 2017 2:20 pm EST

Are they covering the service though?

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2:09 pm EST

Lowe's appliance purchase disaster

We purchased a washer dryer set on Black Friday 2017 totaling over $2000.00. We purchased the present set there as well 12 years ago in addition to many other purchases over 12 years and prior to Black Friday in the last 1 to 1 1/2 years spent approximately $20, 000.00 through this store. Anyway. Had to wait 7 to 10 business days for washer as they did not have in stock. At day 9 I the customer called to follow up and long story short they had the washer not our dryer as they sold it to someone else. Told we would have to wait 2 weeks for dryer. Not my problem but theirs. They were having one from another store sent to them to deliver us both items together but they didn't receive that one either. Told us maybe in next day or two before they would have it. Just how much smoke can a person take getting blown up their backside. We felt they just don't have one for us so after back and forth with managers and b.s. we went to the store and cancelled our order. Will not spend another penny with Lowes. That's a promise!

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12:48 pm EST
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Lowe's employees customer service

On Friday Dec. 8th at about 3pm my husband and I went to Lowes to get some lumber and cleaning supplies. I went to get the cleaning supplies while my husband parked the truck in the lumber yard. When I was pushing the cart to meet my husband Jerrica (Lowes employee) yelled at me from her register with other customers around wanting my receipt for the cleaning supplies that were in my cart. I wasn't finished shopping and yet she wanted a receipt. I am not a thief, I do not have a criminal record. I am an old lady and I was embarrassed and humiliated by Jerrica's behavior. She had no business doing that to me.

When we were ready to check out we went to Darlene who worked at the register on Friday. She tried to calm me down because I was so mad by what Jerrica had done. Darlene was kind as she always is. My husband and I look forward to seeing her every time we go to Lowes. She usually works at the security booth as you drive out of the lumber yard. She always has a pleasant and calming demeanor always kind and always a smile.

Jerrica could learn a lot about customer care from Darlene

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8:40 pm EST

Lowe's just a question about a change in the rules

I read you are changing the rules on the 10 percent discount for military. Please explain and why?
And I am not sure this warrants a 350 character explamation of my question . A 350 character answer to be sure.
All this and I am still not at 250. Now I still have about 100 characters to go. Lowe's is kinda my goto store. Would be nice if you have us the option of emailing us the receipt when we use a card... just saying.

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pobarjenkins
Minneapolis, US
Dec 10, 2017 2:46 am EST
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The minimum word count is set by Complaintsboard.com which is not directly affiliated with Lowe's. Due to this, it is also unlikely that they will not see your post here. You will want to contact them directly.

I'm not sure what changes they are making to the military discount, but if they are removing it completely then you can most likely assume why. The discount essentially results in a loss of profits and if they do not believe it is increasing the amount of visiting customers, then it would not be good business sense to continue it.

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4:41 pm EST

Lowe's rebates

Watch that items are accurate for your full rebates... On nov. 12th I bought 6 new ge kitchen appliances from lowes for our new home in wichita ks. I purchased them early because of the black friday specials and the ge rebates on 4 of the 5 that I wanted. Lowes had an additional rebate of up to $500. It took 6 to qualify for the largest amount, and 5 dropped the rebate offer to $300. The purchase of the added microwave also qualified for an additional $100 from ge, and I had this ge rebate form in hand during this purchase for verification. Since the added rebates would apply, I went ahead and purchased the additional item. I have not moved yet so I have not taken delivery. After purchase, I first went to ge website and tried to enter my rebate information into the online portal thru ge. It could not verify the lowes store I purchased it at, so I called their rebate center. I was told lowes had their own rebate center and that I needed to use it to apply for the ge rebate. So I went next to the lowes rebate website to enter both the lowes and the ge rebates for the 6 appliances. I should have qualified for $500 thru ge because of my 5 qualifying appliances, and an additional $500 thru the lowes appliance rebates on all 6, which has disclaimers, but all mine should have qualified under these rules. The rebates were submitted, but on the 2 rebate forms that the store printed separate from my purchase receipt only showed 4 appliances on each. This was a reduction to only $200 on my lowes rebate, and $100 on the ge rebate. I called ge again because one item that clearly showed as qualified thru ge was not listed thru lowes on their form, although ge said they should be identical as the item qualifies, lowes did not have it on my rebate slip. I phoned the lowes rebate center who could not verify my amounts at the time, only that I would get an email about my submission in 2-3 weeks. They could not even say whether my submission was actually received. Concerned, I called the store and spoke with the manager. He wasn't clear what I was actually seeing online and within my rebate slips the store provided me, so I took all my copies to the store for him to see what I was seeing. After verifying he saw what I did, and agreeing that I should qualify for the $500 rebate levels on each, he made copies and said he would call management and others for assistance and let me know.in the meantime, not seeing an email, I verified thru lowes rebate website that the rebates were in process, and both for the lower amounts, and not what I qualified for. I spoke to him again on nov 23rd because if they were not going to honor the $400 difference in rebates, I would go purchase these at their competitor who had the same models on sale and also the same $500 store rebate to apply thru nov 30th. He assured me he would get to the bottom of it before then. Since it had been thanksgiving I waited until tues the 29th to call back the lowes manager. He then told me he didn't have an answer from corporate about the issue. He told me regardless of their response, so that I did not have to go out of my way to the competitor, he would make up the $400 difference with cash at the store level after receipt of my rebates if the rebates reflected a lesser amount. I sent him via email the stats posted about the rebate amounts on the lowes rebate site and the content of the cash offer to have it listed in writing our conversation about it. Their site now says these were sent to me on nov 29th and it lists a tracking number, but no carrier. I again called their number, 3 times to get somebody I could understand, to find out the carrier to see when these will be delivered. It turns out it is just some internal tracking number and they were sent stamped us mail. I have not received them via mail as yet. I did go to the competitor, where the fridge was out of stock, so it lowered their rebate by $100. I would have bought the others anyway, but feared it would mess up a submission to ge rebate center because I had applied for one previously through lowes. This has been a huge hassle, and I am now out the sale prices at the competitor if lowes doesn't refund me the rebate difference to me as stated. I bought them earlier than needed to save money, and I only want what I am entitled to without hassle, but it seems you can't hardly get away from that with the big box stores these days. I will try to post again either upon resolution or order cancellation. Kay

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Shaun R.
, US
Dec 06, 2017 9:11 pm EST

Hi Kay. Interesting complaint. It seems to me your jumping the gun, assuming something may happen that may not.

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2:31 pm EST
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Lowe's delivery

My on line order of floor tile (appx 700 dollars)was due to be delivered 12/02/71. (order number ([protected])That didn't happen. Their excuse was diver failed to report for work, but they didn't even call to tell me. I had already contracted installer to start work the following Monday 12/04/71. After several unanswered calls I was able to talk to someone with my complaint at Corpus Christi store assuring me that tile would be there first thing Monday morning and that the delivery charge would be waved, that didn't happen either. The contractor charged me for two hours for waiting for tile that did not come and again I called the Loews store and was promise delivery today Tuesday 12/05/71, still waiting, I'm out a hundred dollars, maybe one fifty if delivery charge is not off my credit card, for nothing because Loew's seems not to care after they have their money

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Update by chaz1000
Dec 15, 2017 3:44 pm EST

Very true, I was promised a credit for their late delivery, but have nothing so far !

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Max Hopper
, US
Dec 15, 2017 11:03 am EST

They just don't care. The policy of driving everything down to the store level, where ever fewer resources are allocated, results in all sorts of misdirections, petty retaliation, inadequate attention and widely disparate levels of competence. The problems with Lowes are systemic and should be addressed at the corp level but, sadly, are not.

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4:40 am EST
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Lowe's granite countertop

I thought I was only a rare case until I started reading all the problems other people are having with Lowe's standing behind their warranties.

I brought a granite counter top from Lowe's in Kalamazoo, Michigan 9 years ago and have a crack that is getting worse .

I took all my paperwork in to Lowe's and they said they would see what they could do.

If you look at their granite warranty on their website it states, lifetime transferable warranty. When I brought my granite counter top I was also told at that time that they stand behind their granite.

Well after several e-mails I was told to get an estimate on the repair and send it to them.

I sent them the estimate, $865.00.

I received and e-mail saying they would only pay $400.00 of the estimate.

This is far from life time transferable warranty !

I have all my e-mails and paperwork and pictures of my problem.

You can go on their website and read about their warranty that they don't stand behind.

All I want is for Lowe's to stand behind their product and repair my counter top. I'm not asking for anything more.

We have been Lowe's customers for years. We are retired and my 95 year old mother who is a WWII vet now lives with us. I was in the Navy so we have always taken advantage of shopping at Lowe's because of their service discount.
So much for their, thank you for your service.

Wish we could have gotten service from them on our granite counter tops.

I don't have $400 and some dollars to repair our granite and shouldn't have to pay anything.

David Kocsis

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7:55 pm EST

Lowe's advertised sale items

Last week my husband and I ordered kitchen cabinets totaling approx. $10, 000. We stopped by the appliance dept. to order a new Microwave range, Dishwasher, and two ceiling fans for the same room.(All which were on sale) unfortunately the microwave was out of stock until the end of the week, and not one, or two, but almost all the Dishwashers were also no longer available? when I asked when they were coming in, they told me they had no idea that the system showed them out of stock, and they have no idea when or if they are going to carry them again? I asked to speak to a Manager where I waited for them to call him out of a Meeting in back. I explained I just wanted a Dishwasher for my new Kitchen and that most of them were no longer available, ( just the higher pried ones $799.00 and up) what kind of sale is it if nothing is available or you can not order one? The Manager told me they ran out from the warehouse and they would not restock for months? and he could not tell me exactly when or give me the sale price for the next batch of Dishwashers ? Really ! Know I am bothered to go some where else, and go with out a Dishwasher for months if and when they come in, then pay full Price!? What kind of Customer Service is that? I am sure my new Kitchen Cabinets will look great with a huge gaping whole under them. Further more, how do you hold a sale, and then not have enough products to cover or honor it? Hope I am not making a huge mistake about the Cabinets?

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KLL012
, US
Dec 06, 2017 4:38 pm EST

WATCH THAT ITEMS ARE ACCURATE FOR YOUR FULL REBATES...On Nov. 12th I bought 6 new GE kitchen appliances from Lowes for our new home in Wichita KS. I purchased them early because of the Black Friday specials and the GE rebates on 4 of the 5 that I wanted. Lowes had an additional rebate of up to $500. It took 6 to qualify for the largest amount, and 5 dropped the rebate offer to $300. The purchase of the added microwave also qualified for an additional $100 from GE, and I had this GE rebate form in hand during this purchase for verification. Since the added rebates would apply, I went ahead and purchased the additional item. I have not moved yet so I have not taken delivery. After purchase, I first went to GE website and tried to enter my rebate information into the online portal thru GE. It could not verify the Lowes store I purchased it at, so I called their rebate center. I was told Lowes had their own rebate center and that I needed to use it to apply for the GE rebate. So I went next to the Lowes rebate website to enter both the Lowes and the GE rebates for the 6 appliances. I should have qualified for $500 thru GE because of my 5 qualifying appliances, and an additional $500 thru the Lowes appliance rebates on all 6, which has disclaimers, but all mine should have qualified under these rules. The rebates were submitted, but on the 2 rebate forms that the store printed separate from my purchase receipt only showed 4 appliances on each. This was a reduction to only $200 on my Lowes rebate, and $100 on the GE rebate. I called GE again because one item that clearly showed as qualified thru GE was not listed thru Lowes on their form, although GE said they should be identical as the item qualifies, Lowes did not have it on my rebate slip. I phoned the Lowes rebate center who could not verify my amounts at the time, only that I would get an email about my submission in 2-3 weeks. They could not even say whether my submission was actually received. Concerned, i called the store and spoke with the manager. He wasn't clear what i was actually seeing online and within my rebate slips the store provided me, so I took all my copies to the store for him to see what i was seeing. After verifying he saw what I did, and agreeing that I should qualify for the $500 rebate levels on each, He made copies and said he would call management and others for assistance and let me know. In the meantime, not seeing an email, I verified thru Lowes rebate website that the rebates were in process, and both for the lower amounts, and not what I qualified for. I spoke to him again on Nov 23rd because if they were not going to honor the $400 difference in rebates, I would go purchase these at their competitor who had the same models on sale and also the same $500 store rebate to apply thru Nov 30th. He assured me he would get to the bottom of it before then. Since it had been Thanksgiving I waited until Tues the 29th to call back the Lowes manager. He then told me he didn't have an answer from corporate about the issue. He told me regardless of their response, so that I did not have to go out of my way to the competitor, he would make up the $400 difference with cash at the store level after receipt of my rebates if the rebates reflected a lesser amount. I sent him via email the stats posted about the rebate amounts on the Lowes rebate site and the content of the cash offer to have it listed in writing our conversation about it. Their site now says these were sent to me on Nov 29th and it lists a tracking number, but no carrier. I again called their number, 3 times to get somebody I could understand, To find out the carrier to see when these will be delivered. It turns out it is just some internal tracking number and they were sent stamped US Mail. I have not received them via mail as yet. I did go to the competitor, where the fridge was out of stock, so it lowered their rebate by $100. I would have bought the others anyway, but feared it would mess up a submission to GE rebate center because i had applied for one previously through Lowes. This has been a huge hassle, and I am now out the sale prices at the competitor if Lowes doesn't refund me the rebate difference to me as stated. I bought them earlier than needed to save money, and i only want what I am entitled to without hassle, but it seems you can't hardly get away from that with the big box stores these days. I will try to post again either upon resolution or order cancellation. Kay

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11:18 am EST

Lowe's samsung washer front loader

This Lowe's horror story starts on Friday, November 24, the day after Thanksgiving ( as luck would have it) . My washer is not draining, so instinctively I already know to check the drain filter and clear it out. It starts moving again only to stop at the next cycle. I pull out my instruction manual and check hoses, valves, codes; this is way beyond my grade. With all of the excitement of the Holiday, I didn't get to call Lowe's Warranty until that Saturday. This is where it begins. They schedule me for that Tuesday the 28th...great I'm thinking ( I don't know how many of you realize this but for us who work at home, a washing machine is an essential tool). A&E Factory (the appliance Repair place) calls me on Monday the 27th to inform me that my appointment has to be rescheduled to December 5th. Needless to say, I wasn't happy ( I have tons of kitchen towels, etc., to wash after a holiday... not smelling good). They told me there was nothing they could do about it. So I called Lowe's Warranty back and complained, hoping they can find another appliance service company, after all a company as big as Lowe's must have several people on hand that they use to fulfill their Customer Service Satisfaction Right? When the agent at lowes called A&E back ( to try and appease the monster) they now said that the soonest they could get to it would be Dec 7th (What?). At this point I'm just frustrated and angry, I'm not having it, after all, this is why we buy warranty's right. To avoid these situations. You call your warranty, they schedule you an adequate appointment, they tech comes fixes your appliance and everybody's happy again. Apparently not with Lowe"s. The Lowe's agent advises me that I have the option of obtaining a certified Samsung technician to fix my washer and that they can then reimburse me. So I contact a Sears Home repair and they schedule me the very next day (too bad they're going out of business, now we get Lowe's and that sort). As you can imagine I'm ecstatic about getting my washer back. Sears Tech comes on Tuesday the 28th (great guy btw) informs me that the manufacturer is no longer making parts for my 3 yr old Samsung Front loader(Whatda?) I'm in disbelief. He proceeds to tell me that if my washer is under warranty, they must replace my washer. I'm thinking, OK great, let's get this ball rolling, I call them back and give them the receipt, and technicians notes, and they will accept and start the paper work for the new washer, and I should have a new washer in a day or two...no brainer, we're back in business. NOPE! That's exactly what I did and after speaking and debating the issue with probably everyone of their customer service agents, plus three Supervisors (one Barrett, which should not be) they inform me that they will look into a washer buy out and that it will take a day or two...OK(sigh!) Meanwhile I load up seven loads of laundry ( have a large family...why I need my washer) and over the hills and through the mountains to the laundry mat we go. After soaked blankets that didn't drain right, comments from the elderly man who works there about how (You didn't read the sign?) because I was using an "Employee only"dryer because all the others were either out of order or in use (and I was so overwhelmed, I really didn't read...) and forty dollars later with half dried clothes( thank God my dryer still works and a good old fashioned clothes line for blankets) I'm driving back thinking how much a washer is needed and how fortunate I am to have one...wait I don't have one, thanks to LOWE'S incompetency and lack of Customer Service. I go to bed so tired thinking that in the morning I will get up and see where we're at with this warranty circus and that's exactly what I did. After being on hold for a long time Courtney the "Supervisor" finally tells me that after looking into it (for the umpteenth time) they will look into a buyout and it will take about 5 working days before they get back to me...wait...this is de ja vu, haven't I heard this before? Oh ya, when A&E said they would reschedule me on the 5th which was bad enough and then they push me even further into the 7th, now I remember. So I kicked and screamed and threatened to do in my power anything I can so that another person does not fall victim to Lowe's horrible Customer Service, bad practice, and lack of Goodwill. I will now go back to drying my half dried clothes, folding and putting away, while I ponder which laundry mat I should go to next, until Lowe's Home Disappointment Store decides to give me back my washer...that I paid for! Along with a Service contract! I'm not asking for freebies, just give me what I paid for!

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Shaun R.
, US
Nov 30, 2017 3:08 pm EST

Hi Pilar.

Appreciated reading your complaint. I especially enjoyed the narratives.

Extended warranties can be helpful, but in no way guarantees service within a specific period of time. No question that you depend on your washer and want service completed in a quicker timeframe. Ten or eleven days isn't unreasonable though.

One should always remember you attract more with honey than with vinegar. It may just be a difference in personalities, but I wouldn't want to make enemies with them. I could still see them wanting to send their own service center out. They could start the process of trying to service the unit with parts that are available. I just don't see bullying them a smart move.

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4:47 pm EST
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Lowe's dryer

Loews will not stand behind there extended warranty...it was a waste of money.
The dryer has a defective control board, but as long as we can dry our cloths on manual timed dry...they say that the unit "works" and will not replace the automatic function board. We have used only the auto function for the last four years and had never used the manual timed dry function.
So the extended warranty is useless and we wasted $179.00 when we bought the unit.

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Shaun R.
, US
Nov 29, 2017 10:17 pm EST

Did an authorized service center confirm the control board was defective? I'd like the details.

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2:06 pm EST

Lowe's customer service

I bought a washer& Dryer 2 weeks ago. Promised someone would call me with a time frame of delivery the night before. That call never happened. So finally when I had not heard from anyone by 11am the next day(delivery day)I called them. They informed me it was between 11-1. So why now about 2pm do i get a call that tells me they forgot my stacking kits and I could just take it without the kit. I can not I tell them as it is going in a small space. Well I guess you will have to take it tomorrow then. So I miss a day of work/pay to sit here just to do it again tomorrow? I try to speak to a store manager and was refused when calling the store. How is this proper customer service. Please have someone contact me. I have other home improvement stores to choose from who might like my money as we are remodeling a home.

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Shaun R.
, US
Nov 25, 2017 4:54 pm EST

Was the stack kit purchased along with the units?

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1:26 pm EST

Lowe's my recent order

IN REGARDS TO MY ORDER [protected] I just received the order today 11-20-2017 Well i'm sorry to say i need a return label sent just because I didn't realize the the battery /power pack wasn't include with the saw . so its not any good to me and I'm not going to purchase it separately it should of came with it . So please send or e-mail me a return label so i can can send it back or if a battery pack was supposed to be included send it
Thank You

ANTHONY LEZINSKI
[protected]@gmail.com

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:21 am EST
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You need to contact Lowe's directly for return assistance as they will most likely not see your complaint here. Here is a link to their return policy page: https://www.lowes.com/cd_Returns+and+Refunds+Policy_33243642_

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pobarjenkins
Minneapolis, US
Nov 21, 2017 3:22 am EST
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My apologies, I don't know why my comment looks that way. The link in the third line is still correct.

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Shaun R.
, US
Nov 20, 2017 1:32 pm EST

Hi Tony.

Is there a reason you're not teaching out to Lowe's directly?

Lowe's In-depth Review

Overall Rating: Lowe's is a top-notch home improvement store that offers a wide range of products and services to meet all your needs. With its excellent customer service, convenient store layout, and high-quality products, Lowe's deserves a solid 5-star rating.

Product Selection: Lowe's boasts an impressive selection of products, ranging from tools and hardware to appliances and home decor. Whether you're a DIY enthusiast or a professional contractor, you'll find everything you need to complete your projects with ease.

Pricing: While Lowe's may not always have the lowest prices in town, they do offer competitive pricing on most items. Plus, they frequently run promotions and discounts, allowing you to save even more on your purchases.

Customer Service: Lowe's excels in customer service, with friendly and knowledgeable staff members who are always ready to assist you. Whether you need help finding a specific product or advice on a home improvement project, the staff at Lowe's will go above and beyond to ensure your satisfaction.

Store Layout and Organization: Lowe's stores are well-organized and easy to navigate, making your shopping experience a breeze. The aisles are clearly labeled, and the products are neatly displayed, making it simple to find what you're looking for.

Online Shopping Experience: Lowe's website offers a seamless online shopping experience. The website is user-friendly, with a search function that allows you to quickly find the products you need. The checkout process is smooth, and the delivery options are convenient.

Delivery and Shipping: Lowe's provides reliable and efficient delivery and shipping services. Whether you choose to have your items delivered to your doorstep or pick them up at a nearby store, you can expect prompt and professional service.

Return Policy: Lowe's has a generous return policy, allowing you to return most items within 90 days of purchase. With a valid receipt, you can receive a full refund or exchange for your returned items, making it easy to shop with confidence.

Loyalty Program: Lowe's offers a loyalty program called "Lowe's Advantage," which provides exclusive benefits to its members. With this program, you can earn points on your purchases, receive personalized offers, and enjoy special financing options.

In-store Experience: Shopping at Lowe's is a pleasant experience, thanks to its clean and well-maintained stores. The staff is readily available to assist you, and the overall atmosphere is welcoming and conducive to a productive shopping trip.

Quality of Products: Lowe's is committed to offering high-quality products that meet the needs and expectations of its customers. From trusted brands to their own private label products, you can trust that the items you purchase from Lowe's will be durable and reliable.

Availability of Stock: Lowe's strives to maintain a well-stocked inventory, ensuring that the products you need are readily available. In the rare event that an item is out of stock, the staff will assist you in finding a suitable alternative or provide information on when the item will be restocked.

Expertise and Knowledge of Staff: The staff at Lowe's is highly knowledgeable and experienced in their respective fields. Whether you have questions about a specific product or need advice on a home improvement project, you can rely on the expertise of the staff to provide accurate and helpful information.

Promotions and Discounts: Lowe's frequently offers promotions and discounts, allowing you to save money on your purchases. From seasonal sales to clearance events, you can always find great deals at Lowe's.

Environmental Sustainability: Lowe's is committed to environmental sustainability and offers a range of eco-friendly products and initiatives. From energy-efficient appliances to sustainable building materials, Lowe's provides options for customers who prioritize sustainability.

Community Involvement: Lowe's actively engages with the community through various initiatives and partnerships. They support local organizations and contribute to community development projects, making them a socially responsible company.

Accessibility and Convenience: Lowe's stores are conveniently located and easily accessible, ensuring that customers can easily find and visit their nearest store. Additionally, the stores are designed to accommodate individuals with disabilities, providing a comfortable and inclusive shopping experience.

Mobile App Experience: Lowe's mobile app offers a seamless shopping experience on the go. With the app, you can browse products, check prices, and make purchases with ease. The app also provides access to exclusive deals and promotions.

Payment Options: Lowe's offers a variety of payment options, including major credit cards, debit cards, and Lowe's store credit cards. They also accept mobile payment methods, making it convenient for customers to pay for their purchases.

Competitor Comparison: When compared to its competitors, Lowe's stands out for its extensive product selection, excellent customer service, and commitment to quality. While some competitors may offer lower prices, Lowe's overall shopping experience and range of services make it a preferred choice for many customers.

How to file a complaint about Lowe's?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

8. Submission process: After reviewing your complaint, click the 'Submit' button to formally file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve the issue with Lowe's.

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Contact Lowe's customer service

Phone numbers

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Website

www.lowes.com

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