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Lowe's complaints 2203

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7:37 am EST

Lowe's pick up service

I when To Lowes Yesterday to get my Pick up order. Staff member Ashley, got my Order and told me to get my own cart to put my stuff. Another member happened to open the exit door pulling on the doors, I followed the staff member to get my cart. When I came back inside Staff member Ashley started helping another customer after I waited for 10 minutes for a pick up order. I politely asked her if I could go? Ashley answered me NO with an attitude, and she asked the other client let me finish with him and I will continue to help you. After that she started going off on me about me trying to break the exit door. She told me in front other customers with an attitude saying I cant open the exit door, if you had broken the door I will have to pay $10, 000.00 dollars, I told her I didn't touch the door I just followed her employee, she keep repeating to me well if u break it u have to pay 10k, I keep telling her I didnt touched the door. I told her if she had a problem she need it to let her staff member know that not me and her answer was I not a manager.Them she keep accusing me of me trying to break the door. I told her well you should do your job and have a Cart there for my Items, thats why is called Pick-Up Service. I told her to check her security cameras. She blow me away with attitude and told me sign here and there is the exit.. Racist Staff member. I dont treat people for the way they look, because if that was the case I wouldn't want to deal with someone who has a earring in their nose for customer service. Ashley needs to Learn not to falsely accuse Customers. Ashley keep yelling me about the door Non stopping. I felt ASHLEY was discriminating ma or prejudice against people of other races, I believed No body particular race is superior to another we all Humans. I'm taking my business to Home Depot.

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12:21 pm EST
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Lowe's unethical behavior, custom cabinet installed incorrectly and broken. incomplete job.

I purchased from the Lowe's in Oak Park heights location in MN two custom cabinets,
two sets of pull out drawers and farm sink to be installed. I paid 6, 617.99 which included install.
The installer showed up at 2 Pm on Tuesday November 6th. The custom cabinet was broken on the bottom and he cut holes in my wall next to the cabinet with out my
knowledge and behind the cabinet. Refused to install a set of four pullout drawers.
Damaged the door in my laundry room.
I spoke to Lowe's install manager Brad and also a Mr. Day about getting the wall fixed
and the job finished. They were to my home twice and saw first hand the damage.
My understanding was the repairs and install would be completed.
After hearing nothing for weeks and Christmas is coming I called and spoke to the installer who now is refusing to correct the problem of repair and installing.
I am not able to attach documents, pictures etc but all is being sent to my attorney this week and you can request what information you need.His name is Dick Huffman email, [protected]@aol.com My email is [protected]@yahoo.com
Thank you, Kim Erickson

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Update by Kim Erickson
Dec 05, 2018 11:27 am EST

In my previous post about Lowe's at their Oak park heights location on 12-4 2018
The mistake I made was the installation manager Brad not the installer refused move forward and correct
the damage to my property and finish the install.
After reading my contract I now see that I have a one year guarantee thru Lowes on installation which they are refusing to comply with.
My contract states" WHEN YOUR PROJECT IS COMPLETE WHEN YOU HAVE THOROUGHLY INSPECTED THE WORK AND ARE COMPLETELY SATISFIED . IF YOU ARE NOT SATISFIED FOR ANY REASON LOWES WILL MAKE IT RIGHT GUARANTEED"
Because I am single I feel is the reason they are trying to take advantage. Thank you, Kim Erickson

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7:35 pm EST

Lowe's blinds cutting/service, general sales help

Generally do not shop at Lowes in Waycross or Brunswick or any Lowes due to poor customer service and lousy prices. Many times Ive just left due to lack of help both in getting my lawn tractor and appliances and kitchen cabinets. So Home Depot got those sales. At any rate I figured I could pick up a few Levolor blinds there. First trip which took an hour to get there the whole blinds section was roped off. No one was around. There were some blinds outside the area we found what we needed. Then we needed one cut. The worker who was absent until she finally got paged and went there told us she couldnt get to the cutter. She wasnt allowed in the area. I asked for her manager and the other woman with her claimed to be the mgr. So i left blind uncut. She told me to call ahead to.make sure they could do it. So i did. So another 20 bucks in gas and I take the blinds and the woman stocking the blinds section said she couldnt cut them and she was calling this man over to do it. I waited for about 20 minutes as she talked with her friend, the woman who wouldnt cut my blinds the first time who was off duty. As they socialized i realized i had to get going. I asked was the man coming. She said yes but he is just VERY SLOW HE DOES EVERYTHING VERY SLOW AND WALKS VERY SLOW. I was mad about that. Im disabled and went thru alot the first time and now here i am totally disrespected and waiting. So finally i see a young healthy man walking slowly to me. I explained what i needed and he started arguing that i needed a half inch off each side for brackets. I knew i didnt. I even showed him the package where it said the blind was half inch smaller to fit 31 inches. So finally he cuts the blind and then checks it and it is 5/8 in smaller than my window size. I take it home and have it put up and the valance piece that snaps on front was cut another inch shorter! Not only was this guy slow but he couldnt even cut this right! They need to fire the mgr and all the sales staff. The checkout people are the only ones that work. Anyway now its gonna be another torturous trip to Lowes with another hour of waiting and another 20 in gas. I hope they go out of business. The people working in sales and managing dont deserve jobs. Youd think theyd learn from Sears that customer service is critical to their survival. But the Lowes upper management is just that dumb I guess judging from the thousands of complaints like mine. Oh their plumbing dept sucks too and they put others out of business that have what you need. Im disabled and I struggle to keep up sometimes but I would never behave like that man. He simply does not care. He just thinks hes owed a check for showing up.

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Update by Rozy Lenz
Nov 25, 2018 7:40 pm EST

It posted my pic upside down. Trying to add new one but it isnt working.

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7:47 am EST

Lowe's warranty on a refrigerator

We got a Samsung refrigerator june of 17 got the extended warranty and now it broke down we can even get some to come and look at it we called and they said they would be here nov 14 no one ever showed up then we call again and they said they ordered parts how do you do that and not ever look at the product .
We have now been without a refrigerator for over a week.

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Update by Robert Dunlap Jr
Dec 05, 2018 6:28 pm EST

Well now we had a visit from the repair man and he could not fix it said he would have to order more parts its now dec 5th and they call and said they will be here on the 14th it will be way over a month there is no reason for this we will never buy from lowes again or any Samsung appliance

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10:49 pm EST
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Lowe's laminate flooring installation

November 7, 2018

Daysi Moreno
8303 Girard St
Omaha NE, 68122

To Whom It Make Concern
On August 13, 2018 I visited Lowe's Home Centers located at 7525 Dodge Street, Omaha, Nebraska 68114, to express my interest in hiring their services for two home improvement projects in my home located at 8303 Girard St. Omaha NE, 68122. One of the projects consisted in new flooring installation in the kitchen, living room, dining room, hallway, two entry ways and stairs; the second project consisted of the installation of quartz kitchen countertops, I was attended by Gary and I expressed to him my expectations of a professional installation and my goal of giving my home a "face lift" to make it look modern. I was confident that Lowe's as a solid, well- established home improvement business, would meet my expectations.
Once I explained projects and expectations to Gary, the flooring specialists and I decided to go with the new flooring first and I proceed to paid $35.00 for the measurement. On September 28, 2018 I paid Lowe's for the flooring installation project. On October 11th I was contacted by a company called TNT to schedule the installation, Melisa the person who contacted me told me that the installation would take no longer than two days, and we scheduled the installation for October 29th
On October 29th at about 9:30 AM two people came to install the floor, on that day they removed the old floor and placed the underlayment, The following day October 30th, only one person came to continue with the installation, an employee named Jacob, I saw him struggling with the floor and asked him what was going on, at which time he told me he does not have experience in this type of work and this was his second week working in flooring installation; I called the store to report the issues, a person who identified himself as Bob told me that he would find out what happened and that he would call me back, I never received a call back. October 31st both installer started to work at about 10:00 AM, and next day November 1st. at the end of the day the main installer asked me if he could come back Sunday November 4th at 1:30 PM to finish the upper part of the floor, he also told me that he was running out of materials to finish the lower level. Before he left I showed him several parts of the floor that I considered improperly done, he agreed with my assessment.
On Friday, November 2nd 2018, I went to the store and spoke with Gary to report my dissatisfaction with the quality of the installation, I also reported him the distress this situation is causing me; I was unable to use my kitchen and to cook my meals for four days due to the furniture that the installer had moved and stored in the kitchen, and the amount of trash they were storing inside of the house.
On Sunday November 4th the installer did not come to finish the installation. On Monday, November 5th, I called the store again and asked to speak with Ron the Store Manager, when I started to explain the situation to the manager he rudely transferred the call to Bob, I explained to Bob the imperfections in the installation, I also reported to him that the installer had still not finish the work. He told me again that he would call me back, and, once again I never received a call back. At this point, I decided to call to Lowe's Customer Care to file a complaint about all the unacceptable service and the impact it has had in my life throughout this installation. I also reported the lack of attention and interest in working to resolve these issues (case number 1-[protected]) later that day Gary called to schedule an inspection to the work.
On November 6th at 4:30 PM Gary, Bob and another person that they introduced as the installer (a person different to the ones working on the floor) came to check the floor. In spite of the total mess and poor quality of the installation, they insisted that no bad work had been done. I believe their negative attitude to resolve this situation goes against the promise of "Guaranteed satisfaction from start to finish" that Lowe's offers to their customers.
I remain deeply unsatisfied with the services rendered and my treatment by Lowe's employees throughout this contracted project. I hope other people be aware of my experience so they did not risk as I. I look forward to your prompt solution or the full refund of the money I paid for the project before seeking third party assistance. Please contact me at the above address or by email to [protected]@hotmail.com or by phone to [protected].

Sincerely,

Daysi Moreno

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11:38 am EST

Lowe's flooring installation

Over the last 3 months we've spent $10k on home renovations which we've done ourselves. Everything has been great, until today. We scheduled flooring to be installed 3 weeks ago and they said they would be here between 8-10 this morning. As of 12:35 they still haven't showed. I had to call installer. Said he is 45 mins behind. Which is BS! I reached out to them at 10:30 and he said he'd be there at 11:30. After another call to the company, they said he is now 45 minutes behind which makes it 4-6 hours late. They've managed to ruin an otherwise pleasant experience. No communication at all!

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3:54 pm EDT

Lowe's appliances samsung dishwasher

I purchased a major appliance package from Lowe's in April. Aside from the totally aggravating experience once everything was in I was grateful. However my dishwasher has stopped working it needs a new sump pump and a motor and on top of that the doors rusting out. The service company that came out leaves a lot to be desired as they cancelled multiple appointments and then showed up at a time other than was discussed. They with the amount of work that needed to be done on a dishwasher it just needs to be replaced. Lowes however is seeing things differently. They said that they give three opportunities to repair the problem before they would have to give me a new one and that doesn't address the rust on the door. I have no intention of letting list rest at that answer. Any feedback would be greatly appreciated.

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5:27 pm EDT

Lowe's the customer service I received at lowe’s located on shillington road reading, pa.

First let me state I am a Veteran and I spend a lot of money at Lowe's for a very long time!
I have been patiently waiting since July 28 for a back splash to a vanity sink I ordered. Three times the backsplash was delivered to the Store broken: 8/13/2018, 8/30/2018, 10/6/2018. On October 6 the sales rep stated he would order it again. I was given the date of October 23 for the 4th backsplash arrival. Since not hearing anything, I went to the store only to discover the backsplash was never ordered. It clearly stated on the computer screen, order never placed contact customer. When were they going to call me? I asked for the Store Manager and they stated he wasn't in until tomorrow. I called the 1-800-44-LOWES number and got a rep to listen to my complaint. I tell my complaint to a woman who asks me to hold which I do. The next thing I know some man is asking me questions. I again tell my story to this guy who states " I am having a brain fart and don't know what you are talking about". I ask who am I speaking with and he states he is from Lowe's in Exeter, Pa. I wasn't shopping there! Now I have to call back and tell my story again to the Customer "Survey" individual. I am totally dissatisfied! Paid a plumber to install the sink and change the cabinetry to match the dimensions. Now I don't have a finished master bathroom and the mirror cannot be replaced without the backsplash. I have waited patiently and want my money back! Who is paying for my time and extra grief! Thankfully, my patients don't receive service like Lowe's provides!

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5:38 pm EDT
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Lowe's damaged goods

I picked up a vanity with a hole in the box and partially crushed. I took a picture of the box at the store in front of the associate because of this so they were aware of the box being damaged. Well so is my vanity! Upon opening it I noticed a dent in it where the box was damaged. I am COMPLETELY DISGUSTED with me whole Lowe's experience from the get go.

I had to borrow a truck to pick it up. I have to borrow it again to return it, then I have to wait 2 weeks to get a new one and borrow a truck to pick it up. Do you know how much of an inconvenience this is? My contractor is coming this weekend to install. What do you suggest I do?

I DEMAND a discounted price because the process of returning and waiting is not going to work for me. I will have to wait months to get my contractor back here:( I paid almost $500 for a vanity with a huge dent in it.

I have a picture of the box and the damaged vanity as proof. I filed a complaint over a week ago about terrible customer service at the same store so this is really pissing me off.
W

What can you do and where do I go from here? Everyone just seems to brush me off to the next person:/

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2:15 pm EDT

Lowe's kitchen countertop

Thank you for this convenient way to reach you.
This is the first time I have even complained about any product. The number on my paper work is: Store 88
Project No. [protected] for Robert Blondke on October 4th 2017
I have all dates of contacting Lowes and the list of people I have talked to. On July 5 I had talked with Tanya Douglas who put me in contact with [protected]@lesmith. (I was out of town for 3 weeks for a family medical emergency). I have all the dates so I won't write all of that.
Anyway. my counter top is falling apart. L G Smith came out to view it and said it was water damage. I agreed. The seam that is angled from 4 inches from the sink to the wall is all warped. I did not abuse this counter top, just regular use. When the top was installed, I even questioned the workers if there was any special care was needed he said no and applied another layer of a sealant on this specific area. By June both seams on the left and right side of the sink were showing separation and again "water damage" . Also during the summer a glass that had sat on the distant corner also caused a bubble in the defective counter; Again water damage. On September 17 Sean from L. E.Smith came out and confirmed that it was not from improper installation. The glue now used in counter tops is NOT water proof and if we decided to sue and go to court they would come out and remove the counter top . He said it was not their fault. I told them we are Christians and would not do that. Sean also said we should have had a "12 x 5 sheet with a loose back splash". Why didn't someone tell me that was an option and glue used now is not waterproof?
My husband and I saved up for 2 years for a new counter top to have it last only a few months? We have a large family with 34 grandchildren, and I teach home economics in my home through a local private school and I have a bacteria festered top that cannot have any moisture near it.
Please help me with my problem. Lowe'a did offer me a $100.00 gift card but that isn't going to solve my problem. I really don't want to hurt any salesmen or small business but ...well you decide.

my phone is 517.523.3642
[protected]@yahoo.com

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8:06 pm EDT

Lowe's poor customer service and fence install

I opened up a Lowes credit card at store 0740 in saint Petersburg, florida.
Was suppose to have an install 11/30/17. I had horriable time even getting
through to the store for one.

Didnt keep me in contact to know where, when I can get my fence installed.
As, Florida State Fence kept scheduling on their time not, my availability.
This went on for 2 or 3 weeks.

So, I only got part of my fence order 12/21/17...with missing a panel
and my gate and caps that goes on the posts.

So, no compensation for the inconvience for that. Nancy from store 0740
never came over the store until I wasnt getting anywhere from the store.
2 weeks later...Nancy comes over with another associate.

That, young girl apologizes for the poor install. Nancy says oh this
can be fixed. Didnt hear from Nancy .So, I call the store and she
tells me that, her hands are tide because, i went to corperate...
I wasnt get calls returned at that store let alone someone to
answer the phone. Managers (some) want to help. But,
said that corperate tells them not to help me?

It was purchased at that store so, it should not matter
but, should make them at store level help all the
more because, it wasnt taken care of at the store.

Its been going on since jan2017. ALMOST a year
and Lowes has not corrected a simple thing
as to order 2 -8foot posts and a 6x8 panel.

My God its a small 8x8 patio ….seriously?
Are you for real!

They tell me you can have us take away the fence
and give me your money back or a 200.00 lowes
gift card.

After you treat me like dirt, , , , and dont take care
of my needs...you really think I would spend
another dime at the store...REALLY?

You haven't corrected my fence...let along
return y calls?

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9:03 pm EDT

Lowe's delivery department

I paid a total of 2235.00 for a special order refrigerator at the Laurel, MS Lowe's store. I purchased it on 10/11/18 to have delivered on 10/18/18. I called Lowe's the day of delivery and no one picked up the phone in the delivery department. Someone in customer service told me they had me on the schedule as the last delivery of the day even though I live about 12 minutes from the store and the other locations she told me they were going to were further away. Didn't really make sense to me, but whatever.

Around 1:30, they called my husband (even though I gave them my number to call at the store) and told him they were two miles away and would be there shortly. Approximately one hour late, they still had not arrived. I called the store to see what had happened, no one could be reached in the delivery department and I was put on hold, and after a few minutes I was hung up on. I tried calling back several times, someone would pick up the phone and immediately hang it up.

Since I was unable to reach anyone at the store, I called Lowes Corporate and was put on hold while they called the store. Natasha told me there was some kind of mix up, the drivers were back at the store, and they would call me in 30 minutes to 1 hour to let me know when they would be there. They never called, but they did show up about 20 minutes later with the WRONG refrigerator. While they were at my house sitting in the truck talking to the store trying to figure out what to do, I walked out to the truck and told them I had to run and get my daughter from school and I would be back in 15 minutes. While I was gone, they called my husbands number again and told him they would bring it tomorrow.

I called the Lowes Corporate office again and spoke with Hope, I explained the situation and she asked her why they couldn't just go back to the store and bring the refrigerator since I only live a short distance away. She said they had their route already planned out and couldn't do that. I told her they said I was the last delivery on their route and and she said she would call the store and see what was going on. She put me on hold and told me Peggy from the store would call me. I waited a while with no phone call, and decided I would call her and asked if they could go ahead and bring me the refrigerator and she said they had delivered my refrigerator to the wrong house and didn't have it.

So apparently they are going to bring it tomorrow (a day late) and now I have so many questions:

1. Where is the refrigerator?
2. Is it in someone's house, and are they using it?
3. If they are, wouldn't it be considered used now?
4. Why was I never offered anything from Lowe's for all of this confusion and inconvenience?
5. Why did they say they were 2 miles away and showed up much later with the wrong refrigerator?
6. Will my refrigerator be damaged or dirty? I paid over 2000.00 for this thing and I want it shiny and new, not used and spending the night at someone else's house!

This has been a very frustrating experience. I live in a small town and I like to support the local businesses, but I will not make a big purchase like this from them again. Peggy at the store did apologize, but was very rushed when I spoke with her. She didn't seem very concerned.

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11:14 am EDT

Lowe's fence installation

Went into Lowes in Lodi, CA my husband and I to have an estimate done on placing over 600 feet of fencing along the front of our property. Arranged to have a estimate done at our home. Around two weeks later a salesman from Lowes came out and measured our property. He sat in our home and gave us an estimate of over $14, 000. He could not break down the prices for each item needed and he would charge our Lowes account when he got back to the store and checked all his current pricing. He would mail us a receipt then. He told us we would get a 20 percent discount that was going on now and would end on that Friday. We gave him a signed contract to go ahead and a $5, 000 check as a deposit. He assured us that Lowes would take care of us. Well they sure did! When the salesman got back to the store and ran his figures he called us back and said "good news we had a price decrease recently" and he was taking over $1, 000 off the estimate. This was just the beginning! The next week we got the receipt in the mail and my husband decided to check his prices against the prices charged in the store. Every price was more than picking it up in the store and there was no 20 percent off of the in store prices. Also in the meantime we get the credit card bill from Lowes charge card and we need to pay it off in six months instead of the 18 months the salesman said we would get. I had also spoke with Lowes charge card company over the phone while salesman was at our home to arrange a higher amount to finance this purchase and was told I would have 18 months interest free. So we went into the store to speak to a manager. He did fix the time limit and said he would work on the amount we were over charged and mail us a corrected receipt. We did get him to reduce our charges by over $3, 000. This is what we should have gotten from the salesman. He gets a commission, so I guess the over inflated charges would help his commission! Next week comes around and still no receipt. Our installion charges for just over $3, 000 of material was going to be around $9, 000. My husband calls the manager and tells him he is not comfortable with that high installation charge. The manager said they may hit rock and $2, 500 of the charge is for that. What! He did remove that charge, but would charge $30 a hole if they did hit anything hard. He also needed our card to fix our bill. It's your own card and the salesman charged it just fine in the beginning why can't you just credit back our account. Well I was feed up and drove right away half an hour down to the store to settle this. I told the same manager I wanted to get my corrected receipt and I do not want installion at such inflated cost and just the materials sent to our home, so we can install ourselves. He said he couldn't do that since he would be losing money. What! This is the price we were told we should have got in the beginning. He wanted to cancel our order instead. That's fine return my $5, 000 too. Well he went to get me cash, because the store has no checks. Surprise the store does not have enough cash on hand. I waited twenty minutes while they made five receipts up to credit my Lowes charge back, three gift cards to send to corporate office so I could get my $5, 000 deposit back in the mail, and a letter from the manager that I would be getting my $5, 000 by check mailed to me in two to three days from Lowes corporate office. Still waiting for our check. We will see how long it takes to get my $5, 000 refunded. The bottom line is they took advantage of longtime customers. I want others to be aware of them taking advantage of us. More than likely many before us have been taken advanage of and have not been aware of it.

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12:43 pm EDT

Lowe's faucet

We bought a Faucet from LOWE'S, and PAID $435. It leaks and motion sensor does not work. I went to LOWE'S, ARLINGTON HEIGHTS, ILLINOIS and the customer service told me that LOWE'S CANNOT HELP ME, they sent me to their Kitchen Department, they already knew why I was sent to them and they told me the same WE CANNOT HELP YOU, YOU HAVE TO DEAL YOURSELF WITH MOEN. I have small kids and my kitchen is shout down, we had to turn off water supply because of faucet's leaking, so we also cannot use our dishwasher and refrigerator's water filter. LOWE'S manager told me the same! she also told me that MOEN IS CLOSED DURING WEEKENDS SO I HAVE TO WAIT UNTIL MONDAY TO CONTACT THEM THAN EVEN LONGER TO SEE IF THEY CAN HELP! FEW DAYS OR MAYBE WEEK OR 2 WEEKS WITH 2 KIDS AND NO WATER! Are you kidding me, we bought for more than $15, 000 from LOWE'S to renovate our kitchen and now LOWE'S DOES NOT WANT TO HELP ME! DO NOT BUY FROM LOWE'S any expensive items because LOWE'S IS NOT ABLE or DOES NOT WANT TO HELP YOU IF YOUR FAUCET DOES NOT WORK EVEN if YOU PAID $435 for one faucet! AFTER THIS EXPERIENCE I WILL NOT BUY ANY MORE FROM LOWE'S!

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4:04 pm EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.

Lowe's employees unethical behavior

It is Oct. 9, 2018 Tuesday. Incident happened between 10am-11am. I went to Lowe's in Burbank, Ca. to place an order for a Vanity w/ Top. From the Customer Service I was directed to see this someone by the name BERNARD. This man is rudest, very unethical i have ever encounter in this store. He shows no empathy or whatsoever. He was trying to sell me a Vanity that was returned & damaged w/out elaborating how bad the damage of that return & has the gutts to tell me that supposedly that item was specialed ordered & was returned & demands me that I should find someone who will carry it for me because picking up the following day is not an option. What made me cry is ... that [censored] was talking ordering me to do such thing & looked at me straight in the eye like he's intimidating me. What even made it worst is ... MANAGER CHRIS HORAN WAS NOWHERE TO BE FOUND...

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Ellen Holness
SANFORD, US
Aug 07, 2023 12:58 am EDT

Does coperate office really care? I think your're cut from the same thread from the comment that Iv'e read. Their is not very many friendly employees in the Sanford, Florida store. Does anyone there know how to smile or pretend they really care about the customers needs. Its about as bad as walking into a FUNERAL HOME, where you would expect things to be sad.

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Ellen Holness
SANFORD, US
Aug 07, 2023 12:45 am EDT

The lowes in Sanford, is the worst store to shop. Customer service people are very RUDE SCUM BAGS. No experience with working with people. They need someone from Home Depot, to train their customer service staff. Where do you find these people from?

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Lowe's Home Improvement / Lowe's Home Centers
,
Oct 09, 2018 5:05 pm EDT

I am sorry to know that you had this experience with our associate along with the other customer service experiences that you have had at our one of our Lowe’s stores.

You may reach us in one of the following ways:

Customer Care assistance - [protected] option 5

By email: custcare@lowes.com

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1:54 pm EDT
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Lowe's bathroom remodel

My worst experience working with Lowe's and their contractors to remodel a bathroom.

Theresa: Lowe's Sales/Interior Design
Mark: Lowe's Central Installation Manager
Jimmy: Lowe's Store Manager
Chris: UHS General Contracting

My wife and I stopped at Lowe's Polaris store in Columbus, OH towards the end of June to getting an estimate on a bathroom remodeled. We told Theresa what we wanted to do and looked at the products that they had available. Keep in mind as you read my review that our bathroom is small (5' x 8'). We wanted to replace the vanity, toilet, bathtub, shower hardware, lightingceiling fan, and to tile the floor and bathtub walls. We also told them that we have several other projects that we want to do (kitchen remodel, replace all interior doors and trim, replace our very large deck.

Theresa and Chris came out to our house to look at our existing bathroom and get measurements. Theresa drew up the plans and we approved them. I paid for the labor and materials on July 5, 2018. Total cost was almost $11, 000. Yes, for a 5x8 bathroom with no gold in it. There is nothing extravagant about it, just basic materials.

The materials were finally delivered on August 18 2018. Theresa and Chris came back out to inventory the delivered materials on 8/22/2018. It was found that the vanity top was the wrong size and the new bathtub had a chip out of it. They had to be replaced. They confirmed that evening that the remodel would start on 8/27/2018 and that it would take three weeks to finish. We discussed why it would take 3 weeks to remodel a small bathroom. Their example of why, was that there would be times when they could only work part of a day because they would have to pause for things like when they patched a wall with spackling, they needed it to dry before they continue. They said nothing about many days where nothing would be happening, just waiting for the contractors.

We agreed to leave the door from the garage to the house unlocked and gave them the code for our garage door. They missed the first week completely. They said that they came out once but the code for the garage door didn't work. They wrote it down wrong. This left 2 weeks to finish the job on time. Long story short, they didn't make the completion date on time, it took them more than 5 weeks to complete. Actually they did not finish, I had to buy the shower bar and install it myself. They originally ordered a shower bar that required them to drill through the newly laid tile. I asked them to replace this with a tension control shower bar but I guess that they didn't want to do that.

During the installation, we found that the exhaust fanLED light that THEY ordered was too small for the opening and left a gaping hole in the ceiling. They eventually replaced it after lots of complaining.

They had the dumpster removed on 10/01/2018 (at 6:00AM pitch black out). In doing so, they tore up some of our yard with deep tracks in it. They also left a pile of trash behind (in our garage) that I am going to have to deal with now.
They missed more days than they worked, that's why it took more than 5 weeks to complete. We sent emails, called, or personally visited them in store (Theresa, Chris, Mark, Jimmy) at LEAST once a week and got NO response except for Mark. Mark made promises to improve the service, but it never happened. The store manager was the same, empty promises. We NEVER heard back from the Sales contact. Once the purchase was made, she was silent. They didn't communicate at all, and when they did, many times they texted me a second time, the night before they were suppose to show up, to cancel and re-schedule, missing another day of work.

Overall, once the sale is made (they get their money), Lowe's doesn't care about the customer! I will never use them again. Go HOME DEPOT!

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1:12 pm EDT

Lowe's plumbing (water heater)

I ordered a Water Heater on the 24th, of September from the Lowes Store in Sterling, Va., and was scheduled for the installation. The Contractor arrived at the store for the Product and none was there. So after going around and around, I finally spoke with a very nice Gentleman named Walter. He explained to me that the order went to Corp. and No heater was ordered so installation was not possible. We have no heater in the store that matches your order so we'll have to reorder the item. So they canceled the order and gave me a refund on the Heater alone and a kit, and other products
were left as a credit. After looking at what in stock, I decided on another heater which was a bigger model w/a longer warranty and signed another order and Paid in full next day the contractor called and stated the labor was not added on to the new bill and they had to get paid. At this point, I went into the store and spoke with a Manager and met with Walter and ask him what do we do now.
The Manager did do some discounting and made a way for the Bill to work out
so all is well and another date was set for installation. Now the contractor was sent out again to the Store for a pickup and when they arrived, the heater was damaged and another in stock was pulled out. Likewise, it was damaged and I received another phone call that they did not have a heater and would have to be ordered.
and it would be about a week or 10 days to receive it.
We have another Contractor coming out to begin a remodeling job, so the time frame didn't work so here I sit. I contacted the Lowes Manager again and explained my situation, which he replied, oh well, that's the best we can do and I can't give you something I don't have. So My reply was can you get a heater from another store,
which he replied, NO, there is none available in this area.
I called around and found that not to be true, but was so upset by this whole matter
I canceled the lowes order and went straight to another store ( Not Lowes) and my new heater was installed and even was cheaper. next day.
After being a lowes customer since 1991, I was so disappointed by this treatment,
I'm considering dropping Lowes altogether.
Mae and Bill Allen
S. Alder Ave
Sterling Va.

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Update by Know Better
Oct 02, 2018 1:15 pm EDT

No update at this time

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11:40 am EDT

Lowe's employees not making enough money

The govt has give big tax breaks to corporations while companies including Lowe's has reaped benefits ! We live in Az and I happen to know people that work for Lowe's and don't make but 12-13.00/ hr. Have been there for time and struggle to put roof over head! WHY CANT LOWES HELP THEIR EMPLOYEES? I know of one employee raising children alone and no support has to go to Foodbank's before she goes to work! Please lowes can't u do something you are spread across the United States! AMAZON RAISING THEIR MINIMUM TO 15.00 an hour! Walmart has raised theirs to 11.00 !

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Ellen Holness
SANFORD, US
Aug 07, 2023 1:22 am EDT

With the attitude of some of the employee they don't deserve anymore. What they need is more training on how to commmunicate with customers. No greetings, no smiles. Just unhappy employees. Customers like to feel welcome. They need to learn to improve their customer service in every department before they get another dime. you can't find help in any of the departments most of the time. Need more money for doing WHAT?

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Dirtysquirrel
, US
Oct 18, 2018 3:36 pm EDT

This entire post is kind of ridiculous. Why is it on the employer to raise wages and not the employees responsibility to better themselves to get a higher-paying job? Yes Amazon raise their rate to $15 an hour, what they don't tell you is that they got rid of their employees stock incentive as well as the employee production bonuses. Employees at Amazon or actually going to make less money per year while making more money per hour. If somebody cannot survive on a retail job than they should probably find a higher-paying job with a higher skill set. Retail jobs, regardless of the retailer, or not designed for someone to support their entire life on. If you raise the wages at the stores, the stores must raise the prices, forcing customers to find cheaper means to get their products. The online Market did not fare too well for Kmart and Sears. So instead of complaining about how they pay so little, no one is forcing those people to work there and no one is holding them back from bettering their lives to get a better job.

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12:25 pm EDT

Lowe's return policy is very "unuser friendly"

I am so unhappy with your customer service. First, your return policy is not "user friendly". When I return things at Home Depo, they don't need a receipt nor do I have a time frame.
I wanted to return an air conditioner we had purchased this summer, but never used because we bought one without a thermostat. It was out of the box, without a receipt and past the return by date. However, the employees said, "You can't return it without the box." Amazingly, we found the box, made a second trip only to be told I had no receipt and was past the return date. COULD I NOT HAVE BEEN INFORMED OF THAT IN THE FIRST PLACE? Or, better yet, could you simply have let us return a new product- never used- with proof that I had purchased it at that store (from my credit card statement)?
Since Home Depo is so much easier to work with, they will have my loyalty.

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8:04 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lowe's Window installation

We purchased Pella windows from the Lowes in N Myrtle Beach, SC. They had John Cables install our windows. They came to our house late in the evening to replace the siding they had removed for the installation. When they finally got to the last side of our house, it was dark. They were just popping the siding back onto the nails, and snapping the siding in place. This installation took place on November 18, 2017. When we had the winds from the Hurricane last week, the siding came off from the windows on up, on the last side they rushed to get done in the dark. We were the only house in the neighborhood that lost siding. I am certain it was because they did not add additional nails, and fasten the siding properly. I think they should be responsible for putting the siding back on that side of our house. The contract number was 1155461.
Lowes says they do not cover wind damage, even though the siding came off because it was not properly fastened. They did not add any new nails, and just snapped the siding over the nails they had loosened to get it off.

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About Lowe's

Lowe's is a home improvement and appliance retailer offering a wide range of products for DIY, construction, and home renovation projects. Their inventory includes tools, lumber, fixtures, garden supplies, and appliances. Services include installation, repairs, and project consultations. Lowe's caters to homeowners, renters, and professional contractors.

Lowe's Customer Reviews Overview

Lowe's is a home improvement and appliance retail company that offers a wide range of products for renovation, decorating, and maintenance. Customers can find tools, materials for construction, garden essentials, and home appliances. The company also provides services such as installation, project consultations, and DIY workshops. With both physical stores and an online platform, Lowe's caters to homeowners, renters, and professional contractors seeking to complete various projects around the home or job site.
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3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Lowe's. Make it specific and clear, such as "Incorrect Billing on Lowe's Appliance Purchase" or "Delayed Delivery of Lowe's Online Order".

4. Detailing the experience: Provide a detailed account of your experience with Lowe's. Mention key areas such as customer service, product quality, delivery, pricing discrepancies, or any other relevant aspects. Include specific details about transactions, such as dates, amounts, and item descriptions. Clearly describe the nature of the issue, including any inconveniences or problems it caused. If you attempted to resolve the issue with Lowe's, outline the steps you took and the responses received from the company. Explain how the issue has personally affected you, whether it be time lost, frustration, or financial impact.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as receipts, emails, or photographs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue with Lowe's. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, exchange, or other forms of compensation or resolution.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description of the issue is easy to understand.

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Overview of Lowe's complaint handling

Lowe's reviews first appeared on Complaints Board on Aug 31, 2006. The latest review Rewards was posted on Apr 13, 2024. The latest complaint Don't Buy Craftmen Lawnmowers was resolved on Oct 10, 2023. Lowe's has an average consumer rating of 1 stars from 2213 reviews. Lowe's has resolved 243 complaints.
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  1. Lowe's contacts

  2. Lowe's phone numbers
    +1 (877) 465-6937
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    33%
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    +1 (800) 890-5932
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    Technical Issues
    +1 (866) 232-7443
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    Commercial Accounts Receivable Accounts
    +1 (800) 445-6937
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  3. Lowe's emails
  4. Lowe's headquarters
    1000 Lowes Boulevard, Mooresville, North Carolina, 28117, United States
  5. Lowe's social media
Lowe's Category
Lowe's is related to the Appliances category.

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