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1.0 119 Reviews

Lovely Flora World Complaints Summary

0 Resolved
119 Unresolved
Our verdict: Engaging with Lovely Flora World at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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Lovely Flora World reviews & complaints 119

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3:12 pm EDT
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Lovely Flora World mother’s day flowers

My Mother's Day flowers arrived pretty much dead. They arrived with no water and no ribbons or packaging just a piece of sellotape wrapped around them. Not like the picture at all. They came with a balloon that was in pieces and not put together. Now they won't answer my messages and have blocked my email address as the emails keep bouncing back to me. I am absolutely fuming

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1:54 pm EDT
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Lovely Flora World delivery date/condition of flowers

I have already emailed a few times since Saturday and still not heard back

Dear sir/madam,

Order Numbers 328228 & 327053

I have used your company before and flowers that came were gorgeous and just like the pictures.
This time I don't know if it was because it was Mother's Day and you were really busy but they were very disappointing.
Both were for Mother's Day to be delivered on the Saturday and was from there grandkids.
The first ones 327053 arrived that day but when they opened there was a small bunch inside with a bit of cellotape round them and withered as no water, also had no paper etc like in picture around them.
The second ones 328228, did not arrive on the Saturday as requested and someone had waited in, they received them on Monday and again they were nothing like pictures and were withered and some had died, no water or paper round them.
As you can tell I am very disappointed with the flowers especially when they were purchased as a present and has put me off using the company.
I would be grateful if you could look into this and advise me what actions you will take I.e. refund etc.
I have filled in your online form regarding this as soon as it happened.
I look forward to hearing from you.

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8:42 am EDT

Lovely Flora World mothers day flowers

I ordered some flowers for mothers day on the Thursday the 8th March 2018. On Saturday the 10th March I sent an email to ask where my order was and how long this was going to take as should of been here by Friday. I had no response so I emailed again on Monday the 12th as the flowers still had not arrived. I Still had no response. Then Tuesday the 13th March the flowers were delivered in the afternoon in a tight small box the flowers were damaged and dead hanging off and the mothers day balloon was broken. I paid an extra 10 pounds to have a bigger bouquet of flowers and I could of brought a better bunch from Tesco for a fiver. I paid 25 pounds for these flowers and I never been so disgusted in my life. I have emailed them again with pictures and asking for my money back and I still have no received an email back. If I do not get a response back I will be taking this further with either the police or writing a letter. As it is false advertisement.

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Ellen Green
, US
Mar 14, 2018 11:19 am EDT
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Birthday bouquet nothing like picture and wilted. Mothers day bouquet late and totally dead. Flowers were clumped together with sellotape not even arranged as picture.
Purple moon & Charm paid extra for bigger bouquets . last pic was purple moon meant to have beautiful foliage and spider chrysanth none!

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7:46 am EDT
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Lovely Flora World late delivery & extremely poor state the flowers were on delivery

Ordered Mothers Day Bouquet for delivery Saturday 10th March. Order didn't arrive until late Monday 12th. Flowers were not arranged in a bouquet, they were clumped together by variety, so roses (wilted) were together, carnations were together etc. No flower food received ( although no amount of water or food would have revived the flowers) I have emailed this company approx 6 times requesting a refund & an explanation but so far they have not made any attempt to reply

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6:19 am EDT

Lovely Flora World lollipop star bouquet internet order number 330787

I ordered a bouquet for me for mothers day on 8th March for delivery on 10th march (please see attached copy of internet order) The flowers did not arrive until 13th March and when my mother opened them I was very disappointed with what I saw. They were nothing like the description on the website. They were held together with a piece of selotape and not 'beautifully wrapped' as advertised. There was no flower food as on the website. Most of the blooms were wilted. I have contacted the company via e-mail (no telephone number on website) and have had no response. My mother has also e-mailed twice and apart from the automatic response to say they are looking into the matter and will respond within 48 hours I have heard nothing.

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2:52 pm EDT

Lovely Flora World flower delivery

My Daughter ordered flowers for my Wife's 70th on 8-3-2018 as I couldn't get through, they were supposed to arrive on Saturday the 10th, Saturday came and went and I, using you before, expected them to arrive on Monday, so we stayed in. Still no 24 red roses, then when they did come Tuesday they looked half dead, no gyp, no ribbon, no nice red wrapping as on the photo. Disappointment doesn't cover it! She and I were shocked to see limp, dying roses, not even a sachet of plant food! Needless to say you will not be getting any recommendations from me, incredibly disappointed...John Wilkinson PS I took photos to send you but cant' do it. also I thought it odd that their's no phone number to contact .

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2:06 pm EDT

Lovely Flora World lovely flora world - order 331685

Ordered roses for Mother's Day, turned up 3 days late. Dry Brown wilting sub standard flowers looking nothing like picture. These were for a very special lady... I am so disappointed. I have emailed emailed complaint to them but email won't deliver as their inbox is too full. Say no more. No telephone numbers for customer services either. Shocking customer service. Replacement flowers would not be good enough, full refund is due.

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5:27 am EDT

Lovely Flora World order number 331469

Flowers were ordered for delivery on saturday - one day before mothers day, a tiny bunch of dead roses arrived on tuesday in a big box. My mum is gutted as I am.

The flowers arrived in a disgraceful state, a small bunch put in a large cardboard box. They were held together with a bit of sellotape and most of the flower heads were broken. There was no sachet of feed and the card was very poorly done.

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5:21 am EDT

Lovely Flora World dead and dying flowers for mothers day

I am devastated to have to write and complain about the Mother's Day flowers that my daughter bought for me.

I believe the order number is 328074.

My daughter was very excited, having chosen flowers in my favourite colours, and has been asking since Saturday whether they had arrived. They have just been delivered this morning and are in a very sorry state. They are completely dry and floppy, the heads are almost falling off the roses, the foliage is wilted and the whole bouquet is squashed.

I would like my daughter to be refunded please. She has very little money and to have spent money on what should have been a lovely gift for me but instead is an apology for a bunch of flowers is not acceptable.

I look forward to hearing from you and hope you will have refunded my daughter.

Very sadly

Mrs Samantha Roberts

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Ellenjgreen
, US
Mar 13, 2018 2:47 pm EDT

Ordered mums birthday flowers nothing like photo and wilted mum didnt want to tell me and hurt my feelings wish she had as ordered mothers day flowers for her they arrived late and dead..they are a complete mess as pictures prove.
I awailt your reply and a full refund these flower cost me just under £40.

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3:28 am EDT

Lovely Flora World strawberry pink blush

I a complaining because I am fuming, I ordered a set of these flowers from the companie and they were for my nan's birthday, not only did they turn up 3 days late, they were dead, hardly any flowers and no wrapping on the flowers, my nan was devastated when they turned up and I am embarrassed, how a company can send them out looking like this is a disgrace.

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9:38 am EDT

Lovely Flora World delivery time and state of the flowers

I ordered a bunch of flowers with an extra 50% on top on Friday before 5pm. They were supposed to be delivered the next day but arrived on Monday.
When opened by the recipient, they were literary a few twigs and dead. Leaves falling everywhere. They were absolutely disgusting. I feel I have been scammed by this company who use people's situations to take advantage. I have message them four times and still no response. They do not have any contact number on their website

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8:50 am EDT

Lovely Flora World flower deliveries

I've orfered before from them, but this time, the bunches we ordered for mothers day were appalling. My roses from my husband died within 48 hours. My mothers roses from her bouquet too, and the rest of her flowers were wilted. I'm awaiting a response of them. I want my money back or replacement bunches. I'm not hopeful. Turns out they've had a lot of complaints.

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5:26 am EST

Lovely Flora World I am complaining about my flowers I ordered

Hi
I ordered your 12 different coloured roses all wrapped up nicely and tied with a orange bow and I did not recieve that I recieved 12 dead WHITE roses in a box and they was tied together with celeotape! I am absolutely disgusted as I paid 15 pound and they was a present for Mother's Day now I can't give my mum them flowers! I clearly recommend you contact me very soon

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1:35 pm EST

Lovely Flora World my flower order

Hi ordered flowers over two weeks ago for a surprise for my friends 40th Birthday . I could only email no telephone number l emailed to ask why they had not been delieverd was just fobbed off and was sent terms and conditions .They eventually arrived three days late were limp and was so embarrassed, have emailed again asking for a refund no response

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6:24 pm EST

Lovely Flora World flowers

Ordered red flowers for valentines day recieved rinkly old yellow flowers with mainly just leafs hanging out. Worst flower company ever, so many people have complained and they are still in service. Also no customer service or proper contact information. The whole day felt so ruined for my wife, but luckily my wife is quite understanding so she still appreciated me. Special days like valentines are mainly ruined by people who run these kind of scam companies.

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12:38 pm EST

Lovely Flora World products are worst online, they send out flowers without water and when they arrived they are dying

The company does not delivery on time, wasted monies, the order was for Valentines Days, they delivered 2 days after the date and surprising they send flowers without water, no flowers will survive water for 2 days, they arrived all curled up and brown on the edges, emailed company with Pictures and they are not interested and avoid the real question "Bad Quality Products", Better off buying from Supermarkets and do not waste Monies buying on line. Try claiming your monies back Via your credit cards as a charge back! "LORAWORLD" C INTERNET GB, their trading name

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2:58 am EST

Lovely Flora World don't use them

My sister is in the hospital now and is very sick, I can't visit her as I live in a different country, so I chose Lovely Flora World as I service that can deliver flowers to her and make her smile and feel a little bit better.
Well, here's my impression: first of all, I ordered the delivery at a special time because the hospital consulting hours are very limited. They were late. I asked my brother to get the flowers.
Next thing is that several flowers were wilted. Well done, Lovely Flora World (it was sarcasm)

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6:05 am EST

Lovely Flora World avoid at all costs

Why does not this company learn from their own mistakes? So many words were said, so many bad reviews were written. They have a lot of time to get their stuff together and improve their service, but they are still where they were and not planning to get better. How are you still operating having such a terrible reputation? Does anyone buy from you? It's marvelous if it's true.
People, you're warned. If you don't want to get dead flowers and awfully made bouquets, you better stay away from these clowns.

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Karengwyn
Hereford, GB
Jul 11, 2023 11:43 am EDT

I ordered flowers for delivery and money taken out of bank today but no e mail confirmation, rang and was told no order, how come my order money was taken, very disappointed, if no response in 3 days x I wil take legal action as this is fraud

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Julie Byrne
, US
Apr 03, 2023 12:48 am EDT
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i paid 34.99 for flowers teddy bear and balloon these were not delivered yesterday still cant get through on phone really unhappy about this will never order from them again.

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Turton76
Dudley, GB
Apr 02, 2023 8:53 am EDT
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1272260 order number. Ordered Mother’s Day flowers but they were not delivered. Rang and sent email but no reply

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sarah hawken
, US
Apr 02, 2023 2:22 pm EDT
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I ordered flowers for mothers day 2 days later nothing I want my money back I have called and left emails they don't get back to you I feel sorry for my mum who has been looking out the window for 2 days horrible

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Elizabeth Bush
, US
Apr 02, 2023 11:39 pm EDT
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Ordered flowers to be delivered for Mothers day March 2023. The flowers still havent arrived. No reply to emails or by phone.I have now seen reviews with similar complaints for previous years. Should have known the deal was too good to be true.

Ordered on the 17/03/23 to be delivered on 19th for £16.95

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Trixie De la Rouge
, US
Apr 02, 2023 11:44 am EDT
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Never turned up and have had no return communication after emailed 4 times I've called and left messages 5 times and completed the contact form on their website twice its now been 3 days since i recieved an that said dispatched and informed me i would get another email when they had been delivered. I'm really disappointed!

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nikita barot
plumstead, GB
Apr 02, 2023 6:42 pm EDT
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hi i have ordered for 17th march and 18th march none of them arived to the address. order no 1263626/1263629. I have called for many time no responds i am very dispointed i would kindly request for refunde.thanks

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Benjamin Dix
, US
Apr 02, 2023 6:47 am EDT
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I orded some flowers on Saturday its now Wednesday still waiting not had any response as i have emailed and called nothing

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Julie Pimperton
, US
Apr 03, 2023 12:33 am EDT
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Bouquet not delivered at all despite them taking my money and you are unable to contact anyone to enquire/complain! DO NOT USE! Already been reported on BBC Watchdog which I didn't know at time of ordering!

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cathryn grant
Northfield, Birmingham, GB
Apr 03, 2023 12:44 am EDT

i want my money back I ordered flowers on the 28.2.23 you took the money this was for mothers day 19.3.23 i never received the flowers you have ruined mothers day you are a disgrace i want my money back and also the money back for the flowers i had to buy again

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6:01 am EST

Lovely Flora World flower delivery service

Avoid this site like a plague and do not waste your money here!
I bought some flowers for my wife from this website Lovely Flora World and did not receive my order. When flowers did not show up I contacted Lovely Flora World and asked what was going on and their rep said that there was a mistake of some kind and promised to contact me back later.
Later they said that they sent me a replacement, and again the same result!
And when I asked for a refund they simply did not reply.
Lovely Flora World is a scam company, don't give them your money, they are not to be trusted.

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