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Louis Vuitton / customer service

1 Louis Vuitton Galleria DallasDallas, PA, United States

I came in this morning to return a bag I got for Christmas only because I wanted a BIGGER one. I had opened the purse as a present and did not use it once. We went into Louis Vuitton in Galleria Dallas and a lady named Sonny was the one that "helped" us. She said we could not return the purse due to it showing signs of wear and was extremely rude about it as if we were trying to get away with something. We had the receipt with us that showed the purse was just purchased a few days ago and we tried explaining this to her but she kept cutting us off and ignoring us. We asked to speak to another employee and she took excelent care of us! She saw the purse and saw that it clearly had not been used at all. We were able to return the purse and get a bigger one. Everyone was very nice and polite except SONNY!!!

Dec 27, 2018

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