LoseTheBackPain reviews and complaints 3
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Replied
LoseTheBackPain - heal n soothe
HI,
I am complaining about the 2nd bottle of Heal N Soothe which i received from you, and which i did not order, and money has been taken out of my account which i did not authorise. I will be sending that package back. I would like that money put back into my account please ASAP.
The 1st Shipment 1D P12022288 was a Free Sample as i was led to believe and i definitly did not need another.
The 2nd shipment ID P11840380 Which i definitly did not order.
Please Reply to my email ASAP
Thank You
Lynda Smallman
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. As we need to identify your account to be able to help you, we request that you please contact us with your email address you registered with us and details of the matter via the link below so that we can look into this with you.
https://thehealthybackinstitute.zendesk.com/hc/en-us/requests/new
Thank you so much. We look forward to hearing from you.
Our Best wishes,
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
Replied
LoseTheBackPain - cancelling direct debit
I cannot cancel my subscription for the heal and sooth product and you have charged me for another bottle. I have not received any secondary product and I have only had the original bottle since the 28th of dec. cancel my payment immediately. I have reported this site to the fraud authorities via my bank due to my inability to contact you in any other way. Shipment ID P11855024
Emma vanderwalle
The complaint has been investigated and resolved to the customer's satisfaction.
Thank you for taking the time to leave your feedback. We wanted to let you know that your subscription has been cancelled as of 1/3/2019 per your email request # 244827.
Thank you so much, Our Best Wishes
Eva Klein
Customer Service Loyalty Manager
The Healthy Back Institute
www.losethebackpain.com
LoseTheBackPain - c-hns-bottle -1- heal-n-soothe returned, by us postal service on aug. 1, 2018 and no refund yet? efund of $49.95 dollars
This company Healthy Back Institute located at 4610 Prime Parkway, Mchenry, Il 60050, phone number [protected] will not refund my $49.95 dollars back since my debit payment on July24, 2018. I have contacted them by email letters, phone calls, and regular mail letter to no help from them. My order # is 1119394, return ticket number 209525 Chung Lam Sr.
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