LoseTheBackPain / cancelling direct debit

Em Jan 02, 2019

I cannot cancel my subscription for the heal and sooth product and you have charged me for another bottle. I have not received any secondary product and I have only had the original bottle since the 28th of dec. cancel my payment immediately. I have reported this site to the fraud authorities via my bank due to my inability to contact you in any other way. Shipment ID P11855024
Emma vanderwalle

  • LoseTheBackPain Customer Care's Response, Jan 06, 2019

    Hi Emma,

    Thank you for taking the time to leave your feedback. We wanted to let you know that your subscription has been cancelled as of 1/3/2019 per your email request # 244827.

    Thank you so much, Our Best Wishes
    Eva Klein
    Customer Service Loyalty Manager
    The Healthy Back Institute

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