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L'Oreal International
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1.4 382 Reviews

L'Oreal International Complaints Summary

36 Resolved
346 Unresolved
Our verdict: If considering services from L'Oreal International with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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L'Oreal International reviews & complaints 382

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L'Oreal International - does not stay, it washes out!

I have been using Loreal Feria Hair Colour for the last 8 months, everytime I wash my hair the color comes out and I end up staining my towels. I used the Deep red for 8 months and then decided to use the black Loreal Feria Hair Colour and well it does exactly the same, I wash my hair every second day and everytime I wash the color comes out. On the box...

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L'Oreal International does not cover grey

I have tried Casting Creme Gloss Butterscotch twice. Does not cover grey at all and once the color did not change at all. I have used other L'Orealproducts with success and other products with no problems. I told Loreal of my problems but the response was to blame me for my type of hair and told me to go to a hairdressers and have my hair colored even though I told them I had had no problems before.

Read full review of L'Oreal International and 24 comments
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jangler
Bessemer, US
Sep 27, 2023 5:02 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I've used loreal hair color for years and I'm disappointed in the product because the color does not last like it used to so I think you've changed the formula of your hair color. I use loreal preference and have also noticed it does not have a

strong odor like it used to. I will be looking for another brand.

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Dixie Lee 36
, US
Sep 09, 2023 3:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Hello:

Loreal mascara in a black tube with gold lettering.

Extremely clumpy and sticky.

Even when you put a tiny bit on it ends up under your eyes, cheeks, and even tiny bits on clothing.

This particular product is horrible!

Thank you

Dixie

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Anne Hill
, US
Aug 20, 2023 1:43 am EDT
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I usually use L'Oréal Excellence No.9 but after looking at other L'Oréal shades in Supersavers Shop Gloucester I decided that the Copenhagan shade eould suit my colour as I had not

Coloured my hair for 9 weeks. I am in shock as it is a horrid grey! So upset. I can only think that the wrong colour was put in the box?

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Jess Sayyin
Silver Spring, US
Mar 04, 2023 1:26 pm EST

Purchased week of 02/20/2023 at Walgreen's in Silver Spring, MD; code stamped on bottom of box 70W600. The product burned my scalp, leaving a small wound on my head. I've used this product for years. In the past it left my scalp tender, but not as harsh as this time. The product needs to be made safe!

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Dawn Forte
, US
Dec 21, 2022 8:09 am EST

I recently purchased a two pack of your product from target on Saturday, December 10, 2022. The product makes my eyes irritated and watery after awhile and I get panda eyes after about two hours after applying the product. There is no solution.

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coralh1956
Eugene, US
Oct 16, 2022 11:59 pm EDT
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bought 2 bottles bonus size product is waxy not easy to spread. Is product out dated? Shouldn't it be creamy? box is stamped 20W301. I purchased it at Walmart 9-24-22.

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SHAWTY LOVE
, US
Sep 20, 2022 3:54 pm EDT

I bought this hair dye at walmart and it is clear to say I am very angry. My hair came out black. I am supper made and have no clue how this situation is going to be fixed but I do plan to file a small claims case

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Neelam S
Mississauga, CA
Aug 30, 2022 7:11 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I bought L’Oréal Paris superior preference hair colour number 5 last week. I applied it today, August 20, 2022, to cover my grey hair. However, the hair are still grey and the hair coverage wasn’t there. It is wastage of our time, money and very unsatisfying. Please resolve my issue.

Sincerely,

G.S.

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Ashilapriyanka priya
, US
Oct 28, 2019 5:28 pm EDT

I was feeling burning and itching sensation with small bubbles

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StephanieAlvarado#1
, US
Oct 20, 2019 6:42 am EDT

I was unsatisfied with the product. Maybe i got a bad batch of your hair care product. I hope to have a better outcome in the feature. I am usually very happy with loreal. I love your products most of the time. What went wrong? Did you change your ingredients? Hope to hear from your company soon. Thank you.

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Contact L'Oreal International customer service

Phone numbers

+33 147 567 000 +1 (212) 818-1500 More phone numbers

Website

www.loreal.com

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