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Lord and Taylor / cancelled online order, no refund

United States
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I placed an order online with my foreign credit card and received email confirmation. After a week I called Lord and Taylor to ask where the item was, because I never reined shipping confirmation. They told me the order was cancelled because they don't accept foreign credit cards. When I told them I never received cancellation notification, they insisted that email was sent. Although that is not true, I checked all folders thoroughly. When I received my bank statement and saw that they actually deducted money from my accout, I called them again. Customer service representative told me they never charged me. I insisted, saying that I had my statement. Then I asked to talk to supervisor. I was told he would call me within 3 days. 6 days passed, no one called me. I also emailed them on their website. I received a response that I have to talk to my financial institution directly. I called them again, same story, asled o talk to supervisor again, now waiting for a call fback. No one called me back yet! This is amazing. I never experienced such an attitude. Over thenphone they kept telling me they never charged me, but I have my statement in front of me and can see the actual charge. I don't know where to find complain. I also asked to finally sen me the order cancellation notification, because they never did. I still havent received that either! This is the worst customer service ever

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