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Lorain County Job & Family Services
Lorain County Job & Family Services Customer Service Phone, Email, Contacts

Lorain County Job & Family Services
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www.lcdjfs.com
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3.0 4 Reviews

Lorain County Job & Family Services Complaints Summary

2 Resolved
2 Unresolved
Our verdict: While Lorain County Job & Family Services has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Lorain County Job & Family Services reviews & complaints 4

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5:25 pm EDT

Lorain County Job & Family Services The worst government ran services

You can't get any worse then this, the rudest most incompetent workers, I've worked 20 straight years and still can't make it, no child support at all, I get a few dollars in stamps although, you take these folks everything they want weeks in advance and nope, nothing, call them. .. And. ... Nope.. Nothing. . You get that they will call you in 7days.. Well, day 8 .. nope nothing. ..Then go up there and streams in 45 min line for. .nope nothing! This is so crazy! Its not even worth going through all that they put you through plus the aggravation to get no where fast! They don't take their time cutting you if you make a dollar, but they can't get it right for nothing. . Cuyahoga has quadruple the amounts of work and they can handle their case loads .. Why can't lorain? If you need help, my suggestion is, go to the food bank, eat out the tarash can. . Don't even bother going here. . They won't help you, they need all the training they can get! We need to set up a go fund me account for training lorain County job and family services. .or disservices

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9:29 am EDT
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Lorain County Job & Family Services Child Care Caseworker

I can't believe the issues I am having in this county. I just moved here less than 2 months ago and still am unable to get Jobs and Family Services to approve my child care. I have turned in my residency form and my current employment verification information. However when they sent me the forms, it stated if I were to have issued with receiving the verification information form from my previous employer, they would help. That is not the case. I mailed my previous employer the form (6 weeks ago this coming Saturday) as I was directed to and they didn't return it. I went for my food stamp & medical appointment on 4/3/11 and I signed another form and also signed an affidavit showing when and why I am terminated my employment at my previous job. My caseworker approve my food stamps and medical case but to my surprise, CHILD CARE sent me a notice stating that my case will terminate on 4/28/12 because all information wasn't received on time. So I called and spoke to a customer service rep and they show several telephone attempts made to my previous employer with no response and the 2nd paper request has not been returned. And my affidavit is shown in my file but yet it must be my vault all information hasn't been received. I AM AT MY WITTS END AND DON'T KNOW WHAT TO DO. I am going to call my case worker's supervisor tomorrow and if nothing is done, I will go to the Job and Family Services Board Committee.

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6:41 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lorain County Job & Family Services the wrong kind of help

I feel job and family services hire the wrong people. The people that work for them are low class ghetto trash. No respect. Like to argue. They do not try to help you but make things more difficult for you. I think the people they hire should be understanding with your needs and show respect for anyone regardless of their need for assistance. They have a job because people need help. So show the people of lorain county you want to help them. I say this because of the way iam treated when I call. Example: I have a one month old baby. So right now iam on maternity leave. Icalled them the day I went on maternity leave to let them know because it is required of me in order to receive assistance. After that they raised my food assistance. But did not tell me I was eligible for cash assistance. Which by the way would have been very helpful me being a single mom of 2 now and not receiving any help from anyone for my bills and rent. No child support. Nothing. A month later of reporting my leave from work, someone mentioned to me that I should be receiving cash assistance to help my kids and I out. So I called the welfare office. Spoke with a lady that was rude. Spoke with no class, very ghetto. I just simple asked her if I could speak with a case worker about cash assistance. She made it her business to question me. To tell me she concluded I can't since I will be going back to work soon and I don't get back pay because I never applied for it. I asked her again to please let me speak to a case worker and she was laughing at me still being rude and smart mouthed. Smacking her lips over the phone. Then hung up on me. I honestly do not want to deal with these people ever again. Unfortunately I have to due to my circumstances. Who do I complain to how do I get these people to have respect when talking to us and stop treating us like we are trash?!? I called to speak with supervisors thinking they would address the problem and put it to rest. To my surprise the supervisors are just as bad if not worse! Who hires these people? Why do they always have a bad additude with the people who receive help?any other work environment would have punished a person who speaks like this. They get away with it becaus e they all act like that they all think they are better then us! And I'm sick of it! Its time for a change! We deserve respect! We are human! We have kids! We are in titled to this help because of our situations life has put us in! Iam not asking to become rich off of my benefits. I'm not asking to completely take care of my family while I sit on my butt all day! I'm asking for some help while I'm off work and unable to provide for my family!. What is so wrong with this? Who are theyto judge me? They need to grow up and find a new job that best suits them. If anyone out there has had an experience as I did with them.(I have had more this is just the most recent) please speak up! Find out where do we complain to and get these workers to stop treating us like this!

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12:23 pm EST
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Lorain County Job & Family Services Food Stamps Process Delay

I found myself in the position of having to apply for public assistance when my children's father would not pay the child support he was ordered to pay. I applied for food stamps and found the assistance to be invaluable. It was such a big help to know I would be able to feed my children no matter how much I was able to work. After 6 months I had to reapply. I turned in all required paperwork by the due date of Nov. 22, 2008. I received nothing from the Department of Job and Family Services saying that I was approved or denied. Nor did I receive anything saying that they had not received all of the required paperwork. I checked my Ohio Direction Card on the 1st of December and it had a $0 balance. I called the call center and was informed that it was still pending. I have called everyday since then just to be informed that it is still pending. I have received a multitude of excuses ranging from the case worker's have huge caseloads to your case worker has been reassigned to it can take up to 30 days to process your paperwork to your case worker has 5 days to review your case. I am so frustrated. Here it is the the 12th of December, I have done my part, my kids are hungry and I do not get paid until next week. Why does this process take so long sometimes. The first time I applied I had money on my card with 5 days and now I have been waiting 2 weeks. If it is normal to take this long then why didn't my reapplication appointment, which they scheduled for Nov. 12, happen sooner so I would not have hungry children. There has to be a better way.

Read full review of Lorain County Job & Family Services and 4 comments
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fraud places
Lorain, US
Jul 01, 2011 10:53 pm EDT

Lorain city is full of fraud ran by family and friend, people need t see what is going on. child support feels that they have cases on people that are uneducated so that they are able to spin people, they dont even speak to people when they call questioning where their money went, theymake up things like the person is yelling or cursing they feel that this is a easy way to get off the phone, I feel that the commisioners should be taking this complaints and investigating better, i know people that are paying cjildsupport extra money and the number for rears aren't changing at all, which means thay are paying the order and extra money, someone has to stand up for the citizen in Lorain and say enough is enough of stealing are hard earned money, enough is enough of hanging the phones up when all im doing is wondering where my money has went, enough is enough of being hung up on, enough is enough of staying in this city with no jobs no oppurtunity and used to bring government money in and false programs, see everything is ran by numbers, so the more people Lorain keep the more they can get government funds in, and be able to have their jobs while you sit and wait on oppurtunity to knock, when most of the time they have the jobs right their in the building, enough is enough with no one to care about the citizens, you all are not here to just pass time, you deserve a great citty with oppurtunity, and advancements. instaed of one with fraud, and hung up on, and no one to call on because usally your complaints going to a best friend or a family memeber, or someone that got in through being part of the fraud that is going on. This city is nothing but fraud, and chidsupport needs inverstigated and not by the manager or supervisors because if it's ran like this they are part of the problem.

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fraud places
Lorain, US
Jul 01, 2011 10:43 pm EDT

child support is not telling people the truth concerning how modifications go, i attend college to become a family lawyer, and they also are lying to the poeple that are paying that they dont have to attend the court dates for the modifications, i feel that it is sad to take advantage f citizens that are just trying t make it. I feel that the program at the welfare office is a waist and one more way for Lorain City to juice the government for money, they write up a program claim it is a great idea to help people with jobs, mind you they have personal intake jobs right their and wont even hire the people, you rarely see African Americams working their and they only offer Hispanics the job due to the language situation. Also if youpay childsupport remeber attending that seek work wiil not stop them from sending you to court, and then they keep some of that money also, all doesn't go toward rears, i have wrote the white house and also plan of making sure that the White hoouse is aware of all the fraud that is going on up their. If you pay childsupport and not making enough go to the court house and file a modification one thing i have learned is it's best to file, and always review your money your paying because rears may not be showing up paid, i feel that money is being taken from citizens through the welfare office, thay act like people owe back even when they dont, I hope that the government closes this establishment, because it's being ran with fraud all over it i feel. And they feel that Lorain people are not educated and dont catch on to what is going on.

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puresas
Sheffield, US
Dec 20, 2010 2:22 pm EST
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i am totally disgusted by the way they are handling my case...why is it that i cant talk to or even make an appointment with my case worker? i have to deal with customer service and they dont even have access to my full file so therefor are not able to fully help in any situration! why is it lorain county is the only county where you cant even speak with your case worker? i was told only if i was a new applicant or reapplying would i be able to make an appointment to see my case worker...its a bunch of bull [censored]! just one more way a lorain county goverment agency can seat on their a**es and be worthless but collect a check!

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Soozie
Elyria, US
Jan 28, 2009 5:00 pm EST
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I also had an issue with how long it took for them to let me know what was going on with the food stamps.
I had been laid off and had been given expedited food stamps, which I got within a few days. A month later, the stamps had run out and me and my son were forced to eat peanut butter sandwiches for 2 weeks. Yes we had that, Thank God, but eating the same thing for 2 weeks, gets really old really fast.
I hope you have gotten them by now.
I happened to have gotten mine about a week ago and was I ever so grateful.

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Contact Lorain County Job & Family Services customer service

Phone numbers

+1 (800) 808-2991 +1 (440) 244-4150 More phone numbers

Website

www.lcdjfs.com

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Food Stamps Process Delay
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