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LongHorn Steakhouse
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1.1 390 Reviews

LongHorn Steakhouse Complaints Summary

6 Resolved
384 Unresolved
Our verdict: If considering services from LongHorn Steakhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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LongHorn Steakhouse reviews & complaints 390

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J
3:55 pm EDT

LongHorn Steakhouse they cannot get a to go order correct,4x, there is a serious problem at mansfield ma.

At the Mansfield, ma. Longhorn they have now as of July 4, 2018 got my order messed up for the fourth time today. Each time they screw up i must drive back to longhorn to pick up what ever they have forgotten, I AM DONE DEALING WITH THESE INCOMPETENT PEOPLE WHO CANNOT GET A SIMPLE ORDER CORRECT! YOU HAVE A SERIOUS PROBLEM YOUR IN THE SERVICE INDUSTRY AND CANNOT GET A SIMPLE ORDER CORRECT, TIME TO CLOSE THIS LOCATION OR GET EMPLOYEES WHO CAN RUN A LONGHORN LOCATION. THERE I HAVE EATEN THERE 35 TIMES AND WHEN YOU EAT THERE ITS OK . ITS WHEN YOU TELL THE PERSON ON THE PHONE YOUR ORDER AND THEY CANNOT GET THAT INFO TO THE KITCHEN. EACH TIME YOUR ORDER IS WRONG! I AM OWED MANY SIDES, IVE BEEN SERVED MANY COLD BURNT STEAKS AND NEVER COM[PLAINED. ENOUGH IS ENOUGH, IM DONE!

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Mark Trueman
, US
Jul 04, 2018 4:15 pm EDT

Learn how to speak English and they won't mess up your order.

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L
4:58 pm EDT

LongHorn Steakhouse cold restaurant

Me and my wife ate at the store5259 Commerce Ga. 30529 on july02, 2018.The restaurant was 72 degrees inside so my food got cold before I could eat it asked if they could make it warmer in there and was told No. This is the 3rd time eating there on our trip from Florida to North Carolina but will be my last .If you cant help the paying customer I can spend my money some where else . I had on a jacket and my wife wore her sweeter there was other people there also with jackets on some told me they wouldn't be back. Harold [protected] The Manager on duty was Jonas Mayer and only one manager had code to change setting but he wasn't there.

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8:46 am EDT
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LongHorn Steakhouse management team

My girlfriend is a server that has worked for longhorn in Dothan for about 2 weeks now. Since she has been there she has been severely improperly trained, alienated, and disrespected. I hope no one wonders why the service at your restaurants is stretchy at best. If so I've got quite a few reasons. First they hired my girlfriend and had no training material at all, couldn't get her in a system to train because someone couldn't get something right, then all of the sudden bam she logs in at home one day and it works after a week or so. No training at all. I don't know if your company understands that 76% of employees either quit or get fired due to improper training. Secondly the managers there are terrible. When employees ask questions they either boldly get ignored or yelled at. Yes they say there is no dumb question and if you have any questions to feel free to ask, but when the moment comes you have a question about operations or food they do not teach anything. I feel like Carla (manager) has some sort of personal vendetta, discrimination, or just doesn't like the fact that she is prettier, idk. She has either gotten way to close or step over the discrimination line a few times. How can a new employee learn about your company when a manager is acting like a child and doesn't like someone so I'm not answering none of your questions I'm not checking you in someone else will, all kind of things such as that . They won't let her clock in till she has been checked in and with this manager and her childish behavior, she can't even get checked in on time, but yet she had to be early or possibility of getting wrote up. There are a hundred other things I would like to talk to someone about. The biggest reason I send this is the way she was treated last night. They were busy, there is no organization so of course everything is crazy. She goes into work to the usual I'm not checking you in someone else will from Carla. By the time she gets checked in she gets thrown on a party with starla, and had been sat a table while she was waiting to be checked in (not sure how long they were there waiting for first contact) she goes to starla and starla explained how she had her side of the party's drinks and food order already *$

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Update by phillipobar1
Jul 02, 2018 12:01 pm EDT

I've submitted a complaint yesterday morning explaining how my girlfriend is being improperly trained discriminated against alienated and much more. I have many many scenarios on each since the short time she has worked there. I will submit a complaint everyday until the problem is resolved. I was informed that she was working and was clocked out by a manager without being informed. That's illegal in many ways. First of she did not tell anyone what she made in tips, so how much did whomever claim for her. She has no idea how long she worked of the clock. This is not the first time this happened either. So you are working people for free without informing them. Also illegal. Whoever claimed her tips for her just committed tax fraud and irs will be informed. I need results on this before the list of charges keep increasing because tree fact y'all did that also classifies as retaliation. And if you would leave my messages for the public to read because the only reason you hide things is when you know you are doing wrong. Are y'all really going to let these 2 people be the reason 50+employees loose their jobs and you loose your business. Thank you for you time. I hope to revive a phone call soon.

Update by phillipobar1
Jul 02, 2018 12:19 pm EDT

Also the district gm never even said who she was to my girlfriend. Looking like she was off the street how was my girlfriend to know not to retaliate to the injustice occurring at the moment. I thought y'all was a restaurant not a dog pound, everyone running around getting in people's faces yelling disrespecting discriminating alienating retaliating, causing the perfect scene to get shut down. I bet as well organized as it is health code probably isn't being upheld properly, right?. I Need results and a phone call.

Update by phillipobar1
Jul 02, 2018 12:12 pm EDT

Also your district gm was in your restaurant dressed like she was straight off the streets jogging with a sweater tied around her waist on my girlfriends second day and started yelling pointing finger getting in her face talking trash. Where are y'all hiring these people from? This is the worst employment experience I've ever heard of and I was a commercial roofing supervisor for 7 years. I need results. Like I said they have been VERY DISCRIMINATING and I have many examples in such a short period. There's not one leader in the building. Id's like going to a playground with no baby sitters.

Update by phillipobar1
Jul 01, 2018 8:49 am EDT

Continue) order already *$

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9:22 pm EDT
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LongHorn Steakhouse waiter

My husband and were celebrating our 23 wedding anniversary. We order 2 sodas and 1 water. The waiter spilled all 3 drinks at once and they all fell into my husband's lap completely soaking him from his legs to his shoes. We know this was am accident but we also had plans to go out after but we had to go home because my husband was sticky and wet. We were only offered a free appetizer. I just feel disappointed

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9:21 pm EDT

LongHorn Steakhouse quality of food / worst customer service

I love eating at longhorn steak house how ever every time I order to go ( 3 days out of the week ) at the South Park meadows location my order is ALWAYS WRong plenty of time I have gotten old hard bread, very nast old potatoes uncooked steak ect. Nothing is ever done but one time I got a gift card. Recently on the 14th I ordered to go and again my order was wrong. Missing my baked potato topping the salad was missing cheese and croutons and the steak was under cooked. I had to throw away the whole meal and all he did was give me a 5 dollar gift card when I spent way more money there. I then called the restaurant and spoke with mason who really didn't seam to concerned just wanted to rush me off the phone. The next day I went in to speak with a manger and mason happened to be there again I just asked him how we could figure something out with the kitchen or cashier so this would not happen again. He then basically told me there's nothing he can do but ask for him he was rude didn't really wanna talk with me or give an other resolution. I eat here about 3-4 times through out the week. Spending about 150-200 per week. I have not ate here since the lack of customer service.

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8:04 pm EDT
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LongHorn Steakhouse order and service

I hesitated my complaint only because of the guy in the to go area being so patient and polite. I went in after calling in an hour in advanced and still waited for an hour and a half once I got there and the staff in the back was yelling out personal business like they were home. I feel if it was less of that talk the orders could have been getting out and the guy wouldn't have to had keep asking the same questions for them to help. I should not know that the employee has all these people sleeping on her couch at home amd how her kids sleep with their father. It made for an uncomfortable visit and the food was mediocre but for the wait it should have been incredible.

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11:04 am EDT

LongHorn Steakhouse how my steak was cooked

Dear Longhorn:
I made an online order for a medium coooked 22oz T-bone steak, (please see attachments), on 6/16/18. I specifically asked and placed in writing in the comment section of the order for it NOT to be overcooked, because I have had this problem with the Longhorn in Morrow, GA many times in the past. When I got home, I found the steak to be very well-done with some burning on the outside of the steak. I was very disappointed, especially since I asked them not to overcook it. I could not enjoy steak, and it was too far to drive back, and too late in the evening to take it back. I decided to write to the corporate headquarters because no matter how much I bring it to the store's attention in Morrow, GA, it just keeps happening. So maybe the cooks need to be retrained in how to correctly cook steaks, especially the expensive ones.
Please find attached pictures of the steak along with my order request. Here is my contact information: Victoria Thedford
cell: [protected]
address: 232 Milam Dr, Ellenwood, GA 30294
email address: [protected]@aol.com and
[protected]@aol.com

Thanks for your consideration,
V. Thedford, M.D.

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12:21 pm EDT

LongHorn Steakhouse service

I was in long horn steak house on Father's Day and also celebrating a birthday, we had 20 people and were told that everyone had to wait till everyone in the party was there which is fine, by 12 o'clock everyone was there and when the manager on duty was approached just asking about the time amount still waiting to be seated she said that we had to wait for everyone which I explained we are all here she said well she has been counting in a very condescending way and she was just very rude. The manager was not helpful at all she was the most disrespectful of all of you employees. Then another "manager" came out and said she apologized for everything but then she also began to be rude so we left. This was just a horrific experience and you need to definetly work on your customer service, I am also in the service industry for 18 years and I never treated anyone the way your employees treated us.

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11:10 am EDT
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LongHorn Steakhouse cook of steak and attitude of manager

June 14, 2018, I visited the Longhorn Steak House in Milledgeville, Georgia. There were three of us in the party. We were seated and placed our order. Two of us ordered chowder and this was brought to us in a timely manner. However, the third party ordered salad and she never got it. We waited about twenty minutes and finally were able to track down our waitress and she said it was not her job to get the salad. She did finally go back and check and see why the food runner had not brought it to the table. This was finally brought to her. We kept waiting for our food and finally received it an hour later. I ordered the regular rib eye, asked to be prepared medium, which means pink. When I cut into the steak, it was rare, with blood running all over the plate. I asked them to please take it back and prepare it properly. One of my party also ordered the cowboy ribeye, medium, and his also was rare and he sent it back after having to track down the waitress. His was brought back to him. Mine was not. We asked the waitress to check and see where mine was. She came back and said they didn't know why it wasn't returned. Finally, after another twenty minutes, they brought it to me and i t was completely burned, black all the way through. I refused to accept it. The waitress commented, "I wouldn't eat that either." She asked if I wanted another steak and I said, no, it was already nine o'clock and I would not wait another hour for my food, to just forget it and take it off my bill. I asked to speak to the manager and was told he was "expediting". About fifteen minutes later, he did come to the table and I told him the problem. He was very unconcerned about this and if I did not want anything else, they would take it off the bill. Never offered to take care of this by offering something when I came back again and walked off. However, when I got my bill, they did charge me for my drink, which I paid for. This was a very bad experience and I'm sorry you have such an unconcerned manager at this location. His name is Shane Scott and another manager that brought the food out the second time is Rebecca Allison. I left this location without having eaten and was very disappointed in this. Hopefully, you can do something about this.

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Update by joyce hardy
Jun 15, 2018 11:12 am EDT

No update at this time. Complaint just submitted

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5:40 pm EDT
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LongHorn Steakhouse pizza box meal

Longhorn barbecue smokehouse In Newcastle upon Tyne, UK advertised a pizza box meal deal on there facebook page. So me and my wife drove 20 mins to get one and the customer service was very poor waited over 15 from the time they told us to collect never mind the food they gave us NOT even full tubs they where under half nothing like the photo on there facebook page.

please see photos I have put in.

Thank you

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M
6:29 am EDT

LongHorn Steakhouse food and service

Hello ma'am or Sir,
My name is Mark Whisnant,
My wife, kids & I came into your longhorn restaurant in Athens, Ga on 6-10-2012 about 6 pm. We all ordered steak, bake potatoes, salad & drinks. We ordered our steaks medium well & well done. When we got our plates the steaks were rare & made my wife and daughter sick! We asked our server to recook steaks & she got an attitude with us she said it will take 30 min or more! She brought our plates back to us 45 mins later. She left and never returned to our table we had to ask another server for help! To treated the way we were in your restaurant was uncalled for! We spent about $100 and we got the worse food and service that night and we eat there often!

Thank you,
Mark Whisnant
1270 Hebron Church rd
Statham, Ga 30666

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12:35 pm EDT
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LongHorn Steakhouse ribeye steak

I was at the Longhorn Restaurant in Tupelo Miss on May 30 about 3:00 pm. I ordered the rib eye steak meal with 1 side. The steak was had a lot of grizzle in it. I complained to the waitress and she told me she was sorry and they would make it better when I come back. As I checked out I told the guy at the register and he also apologize and told me to come back again and steaks would be better. No offers to make it better as I was eating it or offers of anything else on the menu. I think the that is poor customer service but I still left the 15% gratuity. Why did I do that? Because it was the right thing to do even though the steak was terrible and the customer stinked.

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12:10 pm EDT

LongHorn Steakhouse management service

I was at the Longhorn steakhouse, I believe on June 1st or June 2nd, We ordered our food, we sat down and ate, my sister did not eat all of her food, she did not eat much of it at all, we had a $65 bill, somehow or another my sister left her food on the table to take home, it was already in boxes and ready to go, but my sister left the boxes of food on the table, once we reached home, we realized that she forgot her food on the table, from there I immediately called the Longhorn steakhouse in Germantown Maryland and tried to get in touch with the manager, the hostess that answered the phone said there was nothing that she could do for me, I asked for a manager and they refused to put a manager on the phone, I called back again and asked for the manager and the person that answered the phone put me on hold for 45 minutes, at that point I hung up and called back and they said there was no manager available, all I would like to do is get a gift card or something to replace my sisters food that she left, I love your establishment, my family and I are good long time patron of your establishment, I do not want all of my money back, I would just like a portion of it back to replace the food that was left on the table, my total bill about $65.00 if you need to reach me you can reach me at area code [protected]
19005 Queens Cross Ln. Germantown Maryland 20876

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What The Heck 85
, US
Jun 05, 2018 12:21 pm EDT

It's not the restaurant's fault that your sister was stupid and careless enough to leave her food behind. You are owed nothing.

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1:37 pm EDT

LongHorn Steakhouse food and service at longhorn.

Today I dined alone at Longhorn in Sandusky. I ordered the Napa chicken with a baked potato. First it took too long to be seated, so I sat myself in a booth in the bar. The silverware was dirty, very slow to get ice-tea that I couldn't drink. I think something must have been spilled on the lemon and it left a terrible after-taste in my mouth. I received half a loaf of cold dry bread that I had them remove from my table. The manager said it was orders from corporate to serve half a loaf for one person and after they are cut they tend to dry out. NOT MY PROBLEM. I paid my full bill left a tip and got out of there. Don't even have me start on the waitress. I guess that is a restaurant I should cross off my list and spread the word.

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8:45 pm EDT
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LongHorn Steakhouse steak undercooked

I visited your location in Matthews, NC (Independence Blvd.) Wednesday night, May 23rd. I ordered the Renegade medium; when I cut into my steak it was more like rare. I sent it back, but it came back medium rare.

The waiter wanted to argue that it was a warm pink, even though it was red and still bloody, saying, "that looks like a perfect medium to me." The manager offered to get me something else, but I didn't want anything else. She did remove my dinner from the check. I just wanted you to know about the issue.

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1:57 pm EDT

LongHorn Steakhouse visit on 5/7/18 with subpar service, food & drink

ID# [protected]
I've completed the survey on the restaurant. (Norman, OK) I have never before complained about a meal but the entire experience was poor. This is a fickle town and unless this location does a 180* turn around, it will fail.
It was a special occasion, my parents were in from Western PA, where the Longhorn location in Cranberry Twp PA is their favorite place to frequently patronize. I was excited to be together with them and dine at their favorite restaurant.
I was embarrassed and disappointed at the entire experience here and feel upset that $141.10 plus tip was paid by my father for such a terrible meal.
No, we never indicated to staff or each other about the experience until later that night when we were home reviewing our day. We all stated no one wanted to complain and overshadow the reason we were all together.
I am sorry to write this complaint, but I understand the importance to be consistent at every location is your company's key to success.
Thank you for providing me an opportunity to relay this information.

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1:14 am EDT

LongHorn Steakhouse worst experience/service

I wasn't going to complain because I'm not that type of person but being from this business I don't understand why people like this are hired/allowed to work. The bartender Phil I had this weekend was so inappropriate, condescending, and so awful at his job I will no longer be spending my money at this company. He not only made my simple drink wrong but cursed under his breath as he walked away to make it again in which he didn't even do, just poured an excess amount of tequila ontop of the mistake in clear view while him and a female server loudly cursed by service bar how much they hate people. When my food arrived I had ordered a med rare, parm crusted NY & it was more at the end of pink and simply tried to explain that to Phil but he kept assuring me that I was seeing it wrong and it was med rare. He offered to fix it but let me know the kitchen was very busy and it would be awhile. Then had the ordasity to tell the other bartender in plain sight of me 'can you believe how annoying that guy is'. If your gonna talk [censored] at least go in the back & do it. I'm ashamed that people like this have a job, this longhorns must be desperate for staff. I'm going to tell my network of friends & family not to go this establishment cause this bartender Phil was a disgrace.

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8:57 pm EDT

LongHorn Steakhouse meal/service

My husband and I had dinner at the Hampton VA Longhorn tonight.
We have always loved Longhorn for the food and service but no more not after tonight. We ended having two different ladies bring our food out and when our original waitress showed back up she preceded to tell us she was using the bathroom. This is not something we need to know when you are handling our food and beverages.
As we were eating a waitress was cleaning a table adjacent to us and somehow flung salad dressing all the way to our table which landed on my husbands steak. We had to wait for them to cook him another steak in the meantime my food sat getting cold because we went to have dinner TOGETHER.
When they brought his new plate of food out they hadn't replaced the fries and they were cold. I had ordered my steak medium and only half of it was cooked correctly the other half was raw and inedible. The waitress asked if I was done and I told her yeah that there was no way I could eat raw steak and she just giggled.
She nor anyone else offered their apologies for our bad experience nor were we ever thanked.
This issue needs to be addressed as theor was no manager on duty or so we were told.

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meow@hotmaiI.com
, US
May 19, 2018 9:11 pm EDT

Basically you ordered medium steak, got what you ordered and were complaining?

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8:50 pm EDT
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LongHorn Steakhouse 2 parmesan crusted chicken meal

After experiencing my mule being very hard last weekend I was sent a gift certificate online so giving it another try today I experienced my broccoli was very hard and watery after speaking with the supervisor Chaz which location of the longhorn is off of Gallatin Road in Goodlettsville Tennessee he told me to just warm up my broccoli and it'll be okay I explain to him that the meal was not cheap so I shouldn't have to re cook what should have already been cooked when clearly it was not cooked completely at all after letting him know that I wasn't calling to be rude I was calling to let him know what I am experiencing me and my husband experience the same thing with very hard and watery broccoli after taking down my information he continued to tell me sorry for the very expensive broccoli you ordered that ruin your night which I thought was very rude and disrespectful considering the mistake wasn't on me.

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7:27 pm EDT

LongHorn Steakhouse long wait with more than half of tables empty. hostess was very rude!

My husband, daughter, grand baby and I walked into the Avon, Indiana Longhorn
on Thursday, May 17 around 6:15. There were several people waiting to be seating with
over half of the tables empty. We were told by the hostess it would be 20 minutes and my husband asked why they weren't seating people as empty as they were. The hostess rudely asked are you going to wait or what? My husband went over where 2 managers were standing doing nothing and told them their hostess was rude and that people would rather be seated and wait there than to stand and wait for a table.
They replied that they didn't have the staff. A good manager would step up and help with waiting on customers. We have been eating at this Longhorn for many years and don't know that we will ever return. Your customers are who keep your business going so I would think you would bend over backwards to make sure they are totally satisfied with your service.

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Slmwju
, US
May 17, 2018 11:32 pm EDT

And if the managers were doing waiter duties, you'd be whining because they weren't around to listen to your complaints. If they don't have the staff, they don't have the staff.

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LongHorn Steakhouse contacts

Phone number

+1 (407) 245-4000

Website

www.longhornsteakhouse.com

Most discussed LongHorn Steakhouse complaints

poor food & service
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