Long John Silver's

I wanted to send this email and file a complaint against one of your Long John Silvers locations - the store at 11701 W. Colfax Avenue in Lakewood, Colorado, 80215. We have been buying food at this and other LJS locations (also in other states) for over 30 years, and I really think LJS as a company needs to re-address their approach to providing good customer service. We have had several problems with this particular over the past several months. On several occasions over the past several months, we have brought in LJS coupons that we have received as fliers in the mail, and the employees and managers at this store are very selective as to whether or not they will accept them. On some days we are told that they do not accept any coupons, on some days they will only accept certain coupons and not others, and on some days they accept all coupons. On 12/7/2015, we received a text on our phone that offered a 2-piece fish combo meal for $3.99 (good through 12/9/2015). When we went into this store on 12/9/2015 at 6:15pm MST to redeem this coupon and buy food, we were told that the store only accepts "printed" coupons. This text contained no link that could be printed, and we spoke with several "managers" and "supervisors" who told us the same thing, and they refused to serve us. After several dealings of this nature with all levels of employees at this store, we have decided to NEVER give them our business again or shop there. We told the employees that we would never be back and we left. As we were leaving, we noticed the customer who had been in line behind us showing the employee a LJS text, and the employee appeared to be processing this customer's order. Both the employee and this customer are hispanic and we are white - I would hate to think that we are being discriminated against in this case, but honestly it appeared that way to us. We have seen many fast food retail stores go out of business in our area (most recently a Burger King down the street from this LJS), and so we really do not understand why this store would basically turn down a sale and refuse to accept our coupons on a regular basis, and also why they keep changing the rules every time we go there. If they told us that they just flat out did not accept coupons we could deal with that, but they are very selective based on who the cashier is and who the customer is. This particular location has TERRIBLE customer service and really does not seem to care about their patrons. I hope steps will be taken in the future to correct this. It is unfortunate that we have had to make the decision to never shop there again, but we cannot support a company that treats its customers in this manner. I would hope that someone in the LJS corporate office would take note of this situation and investigate what is going on. Thank you. Curt O'Hara [protected]@gmail.com [protected]