Menu
Long John Silver's
Long John Silver's Customer Service Phone, Email, Contacts

Long John Silver's
reviews & complaints

www.ljsilvers.com
www.ljsilvers.com

Learn how the rating is calculated

1.3 458 Reviews

Long John Silver's Complaints Summary

35 Resolved
423 Unresolved
Our verdict: If considering services from Long John Silver's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Long John Silver's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Long John Silver's. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Long John Silver's reviews & complaints 458

Sort by:

Newest Long John Silver's reviews & complaints

ComplaintsBoard
S
3:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Long John Silver's service

On 4/12, I went to location 32055 and it took me 35 minutes to get my food. When other customers that came in after me started receiving their food, I went to the counter to ask about my food. They told me it was having to be redone because of a mistake. This was like 15 minutes after I placed my order. Customers were still getting their orders ahead of me for dine in and drive thru. My order was 2 Fish and More with fries and slaw and 2 drinks. They didn't apologize or anything. My ticket number was 4007 and the time was 7:27 pm. Thanks and have a nice day.

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
Y
7:01 pm EDT

Long John Silver's jessica at store #31528

Went to registrar to order & Jessica said the computers were down & she just had to reboot it & I ask how long that would take & she told us it would be anywhere from 10-20 minutes. So we said we would wait & went yo set down. We never seen her again. I saw a guy walk up to the computers, I guess he was clocking in because I went up to register & ask if it had rebooted yet & he told me that Nothing is wrong with the computer. I said, well does that mean we can order? He said of course! I told him what Jessica had told us & he said he had just came on but that there was NEVER anything wrong with the computer or register. So me & my husband ordered & they all apologized for us waiting & her Never letting anyone know we were there waiting or anything. So when they brought us our food I asked if Jessica was still there. He said No she had already left. He said he was the GM & apologized again. He told us he would look into it. I told him that she made us think she just didn't want to wait on us after we found out nothing was wrong with the register. Anyways we were really dissatisfied with her performance & professional abilities. This was on Easter Sunday around 5pm. We finally ordered around 5:30. She had us wait the entire time she did shift change & didn't tell anyone we were sitting waiting. The 3 guys that were there were so nice & apologetic.

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
D
5:18 pm EDT

Long John Silver's long john silvers in athens tx

I went into this store in Athens last week and ordered a fish sandwich. I started eating it on the way home. The bun was so hard I couldn't bite into it. Rock hard. So I threw the bun away and just ate the fish. No big deal. #### happens. It wasn't going to make me not buy food there anymore. Anyway, I stopped into the same Long Johns today to get another fish sandwich. While I was ordering I mentioned to the manager about my bun being tohard to eat with my last visit. He got instantly mad and hostile. I told him I wasn't looking for free food or anything like that. I just wanted my bun to be soft. He started yelling at me in front of a line of customers. It was embarrassing and uncalled for. I will never go back into the Athens Texas Long John Silvers ever again. I was humiliated. There was no need in the manager to be that way.

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
B
7:35 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Long John Silver's incorrect order

I visited long john silver's tonight (3/25 around 7:45 pm at the castleton, in location) and was extremely disappointed when I returned home to eat my delicious meal and found half of it missing. My order was supposed to be 3 pieces of fish, 2 hush puppies, and a cole slaw. So when I opened my box to see 2 pieces of fish, 1 piece of chicken, and french fries I was less than thrilled. I always have a very lengthy wait at this location, but don't mind because my order is at least correct. I'm sorry to complain, but it really upset me.

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
W
3:14 pm EST

Long John Silver's price and attitude

I wanted chicken and fries and slaw and no drink. The girl jess said I wanted a number 9. I said I wanted number 6 with 2 prices of chicken Instead of 3. She charged me for the number 9 with no soda and added the slaw I wanted. So it cost me 7.78 for number 9. But I wanted number 6 for 6.99. I tried to explain this to her but she kept insisting I ordered number 9. Would not listen that she gave me wrong one. So it's a 80 cent and tax but it was the not wanting to make it ok with the customer is the problem. I have never complained about last before. Thanks wendy.

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
T
8:43 pm EST

Long John Silver's food

I go to Long John Silver's to give me L5 I get home the fish is raw the french fries was cold they were so nasty and you couldn't even eat the hushpuppies because they were so hard like they were set been sitting there all day so I drive all the way back over to Long John Silver's waiting line to either get my money back or get a fresh meal I got a fresh meal supposably I get back home the batter inside of the fish is wrong the french fries are still limpy like they just come up in a microwave and the only thing I got was eating hush puppies and the coleslaw then I was told by one of the workers that the two cars in front of me was there for the same complaint it's sad that I work all day to get a meal I cannot even eat not once but twice I don't think they have a decent cook there to make sure y'all food is fresh I am very unsatisfied and I won't be going back to that Long John Silver's needless to say I wasted money and still have to go find somewhere else to eat

Read full review of Long John Silver's
View 0 more photos
Hide full review
ComplaintsBoard
N
10:04 pm EST

Long John Silver's employee's

My grandson has worked for your firm in Roanoke, Va for 14 years. He has been treated, and is being treated very shabby. He has been repeatedly bypassed for manager position. Gets meager hours, while others who have come to work far later in length of time, get lots of hours. Some often are smoking, talking, etc...while he is working, yet they get by with it, especially if they are female. One guy was fired several times, once for stealing, and yet was made a manager, and rehired several times, after being fired. My grandson has worked long hours, filled in on days off for others, and is a hard worker. He can do anything needed on the job, cooking, cashiering, anything. I know he is not a lazy person at all. I am quite upset about this. His boss uses all kinds of excuses to him, when he asks why he can't get more hours. I feel this is grossly unfair to him...Norma Campbell([protected]@yahoo.com)

Read full review of Long John Silver's and 1 comment
Update by Norma Campbell
Jan 17, 2017 10:06 pm EST

None as yet. Will do so at a later time.

Hide full review
1 comment
Add a comment
J
J
Janis Dibble Tipton
, US
Jul 06, 2017 11:24 pm EDT

I have eaten at LJS, for many years, I took my young grandson, there 06/28/17. The food was disgusting! I loved going there and never had a problem. in the past. My grandson, had the Cod, meal, it was over cooked, I had the platter fish and chicken, I always got that. The fish and chicken were soggy, not the crunch like
I was used to. The fries, had several brown spots, and the coleslaw. tasted fishy. I ended up throwing most of our meals away. I have to wonder, if it is a new management? I was charged $14.63, I would appreciate getting a refund on those meals. I would love to return one day, but not until I find a better restaurant.
If this is not the proper complaint's department, please forward to the right one. thank you, Janis Tipton
I would appreciate a response ASAP!

ComplaintsBoard
M
5:46 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Long John Silver's bad service

I pull up to the drive thru window to order and the guy says it will be just a minute before he takes my order and Im waiting for about 10 to 12 minutes and I have to get his attention so he can take my order so at this point I'm already frustrated because I literally was in line for about thirty minutes total then I get to the window to pay and the guy says oh yeah I forgot tell you we are out of corn and that I still have to wait another five minutes and then to top it off the box of fries was only half full...worst service ever

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
M
11:53 am EST

Long John Silver's 16 piece meal

hello my name is lori simms and i was in the long john silvers drive thru on the night of 01/4/17 and ordered my family a 16 pice fish meal to start our night...first of all we waited in drive thru for 20 minutes till i finally got out an came in again ha ordered a 16 piece fish fries cole slaw..there was a young lady working the counter with her had in on pocket name ryan r who just coulnt keep up with everyones order or get it rght..finally the manager named christine came out the back apologized for the wait and short staff and gave me my order...as i arrived home ready to eat i had all 16 pice chicken(angry)i proceeded to go back to long john silvers drive thru window and again the manager christine apololgized again and another 15 min wait and she haned me my order...i pull out of drive dru cause theres cars behind me check my order and once again its wrong ...this time it as 8 and 8 of each an my sides were no longer cole slaw and fries it was just a family fries...so i stormed back into the strore asked for the district manager name and she said a man name ted and gave me a number to call...it was at the long johns on 11211 e 40 hwy inpdnc mo...

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
R
1:18 pm EST

Long John Silver's payment for services rendered

To whom it may concern,
My name is rebecca allen, ceo of lightspeed tech services inc.
My company was contracted to perform cabling upgrades to all of the long john silvers locations in the state of new mexico by tns inc.
Tns is now over 30 days delinquent on paying us on several of our invoices and has been uncooperative in resolving the issue.
Following is a list of the invoices I refer to.
Can you assist me?

14877 - inv. 10/25 - $1221.88 - past due - 1/3/17
14876 - inv. 10/27 - $1582.06 - past due - 1/3/17
14901 - inv. 11/01 - $1731.88 - past due - 1/3/17
14900 - inv. 11/03 - $1409.94 - past due - 1/3/17
14910 - inv. 11/08 - $1370.89 - past due - 1/3/17
14916 - inv. 11/15 - $1370.89 - past due - 1/3/17 - $ 8, 687.54
14942 - inv. 12/05 - $1834.94 - due on - 1/4/17 - $10, 522.48
14955 - inv. 12/07 - $2206.81 - due on - 1/6/17 - $12, 729.29
14959 - inv. 12/12 - $1360.27 - due on - 1/11/17 - $14, 089.56
14980 - inv. 12/15 - $2738.06 - due on - 1/14/17
14979 - inv. 12/15 - $2608.44 - due on - 1/14/17 - $19, 436.06
14985 - inv. 12/22 - $2472.44 - due on - 1/21/17 - $21, 908.50

Rebecca m. Allen
Ceo/general mgr.
Lightspeed tech services inc.
Sandia park, new mexico
Office: [protected]
Cell: [protected]
E-mail: [protected]@lightspeedtechservices.com

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
A
8:06 pm EST

Long John Silver's terrible experience in general

We went in an hour before the store closed and their drink machine was already off. We were unable to get drinks with our meal and instead were given water. I didn't mind having to wait for my food to be cooked fresh, but when I received my meal I was disappointed to say the least. I ordered a 3 piece chicken meal and received pieces of chicken that I would barely consider chicken. They looked like the bottom of the barrel picks. And last, one of the employees felt it necessary to continue to jump into our conversation uninvited and it made everyone at the table uncomfortable. My worst experience so far. Usually they aren't this bad, but this is inexcusable in my opinion.

Read full review of Long John Silver's
View 0 more photos
Hide full review
ComplaintsBoard
T
5:57 am EST

Long John Silver's dirty dirty

Cobwebs
Flying bugs
Caked up crud on booths, metal bars over booths, chairs, condiment containers tables and windows

I use the drive-through at least once a week and eat here since it's practically in my backyard however yesterday I decided to eat in as you can see from my pictures and video it is very nasty if the dining area that the public it's in is this dirty I can only imagine the area that the food is being prepared in we have lost several good restaurants in Marion I hate to lose Long John Silver's as well please correct the problem as soon as you can thank you sincerely Tracy Layne

Read full review of Long John Silver's
View 0 more photos
Hide full review
ComplaintsBoard
H
11:54 am EST

Long John Silver's customer service

We are frequent customers of ljs in aurora indiana. Store number 31173.
Number under that is [protected]
Time of visit today was 2:05pm
Ticket number1705
Order was :
2 fish
M mac and cheese
Slaw hush puppies and m mt dew.
Forgot the mac and cheese so we called. 2nd time in a week order was short, joshua yelled saying we were rude and refused to give us managers phone number stating we did not need the number and promptly hung up. 2nd time we've had trouble with this kid. Plus last time he took name and address to send coupon for missing slaw. Never got anything. I'm not someone who tries to get something for nothing. If this is how your customers are treated I will refrain form your store and go to bob evans or suck it up and just go to mcdonalds. We are not happy at all

Read full review of Long John Silver's
View 0 more photos
Update by Howard White
Dec 30, 2016 11:58 am EST

Bad customer verbal service. Joshua. Store number 31173 Ticket number 1705. Yelled and was rude though told us we were rude and promptly hung up after we were told we don't need number for his boss nor customer service. Doubtful I will go back. This was second time with same person.

View 0 more photos
Hide full review
ComplaintsBoard
J
3:37 pm EST

Long John Silver's L10 combo

Today, december 29, 2016, I stopped at one of your location in plainville, ct.

I ordered my lunch through the drive-thru and requested no hush puppies or fries; the "l" combos comes with 1 choice of side; hushpuppies and a drink. When I checked my food I saw that it was wrong. I was given lots of fries, a small fish, and a small chicken and to balls of hushpuppies. I went back through the drive-thru to have my order corrected. Once at the second window the manager christina approached and immediately started saying she is not going to give me my money back and that is what I ordered. I was totally taken back by her lack of customer service etiquette, and let her know that was not I ordered, and she was disgustingly ugly towards me. Her behavior was very repugnant; as a matter of fact, customers have a right to a refund if the service is not satisfactory. She stood debating about my order and I had to get back to work with only two minutes left; she acted as if she paid for my order herself and the nerve of me wanting my order to change because of fries and hushpuppies. She grabbed the bag from me and changed the order, I did not eat the lunch and I lost money. Alternatively, I had no plans of requesting my money back, I just wanted them to correct the order as I requested. But since they were nasty towards me, I want my money back. Nor did I get a receipt. The location is 167 new britain ave, plainville, ct 06062; phone number there is [protected]. I am planning to have this location investigated for the majority of complaints I have heard. This was my second time going there and I will not be going back there, but I do want my $7.46 back for the way she treated me, and the loss of lunch.

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
A
1:03 pm EST

Long John Silver's very bad service

I went to the long john silver on 12-19-2016 @ 2624 midway rd. Carrollton Texas 75006 phone number [protected] around 8:50 pm to get dinner for my family I order two of the super platters with fish chicken shrimp popcorn shrimp an I did not get my fries with order I also ordered the 6pc combo shrimp an two extra drinks... The manger an the lady at the window was so rude I didn't even want to argue with them decided to contact you guys because when I told them about the problem they start yelling an using bad words slammed the window in my face an marina was the manger she did nothing after I told her how I was treated by Jabrisha the lady at the window Jabrisha was so mean an hateful she said nasty things to me told me she would whoop my a** I was called out my name in front of my children all because they messed up my food that I paid 30.00 plus dollars on I will never ever visit this location again till they both are gone I live in a nice area where I should get good service an they act like they are in the ghetto... My kids where in the car scared... Sad that you guys have people like that who work for your company... Please contact me @[protected] or email @ amber.[protected]@outlook.Com I did call this morning an let the manger Tim also know of the issue at hand... You can also contact me by mail 7515 Kaywood dr. Dallas Texas 75209... I thank you in advance Amber Samuels the angry customer

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
S
10:56 pm EST

Long John Silver's gift card

Hello, in may-2016, I tried to use my gift card at a ljs that is in kingman, az, as we were passing by coming back from laughlin, nev. They informed us that they did not take gift cards.
Just this past week, I tried to use the card at the ljs on john wayne blvd in maricopa, az, and they also told me that they do not take cards.
What am I supposed to do. It is not fair that we live in tucson, az, and since there are no ljs in tucson, we have to drive far away to be able to have a meal there, and then not be able to use our gift card.
I realize that it is only a 10.00 gift card, but I believe that we should still be able to use it.
I would appreciate anything that you can do for us. I am willing to send the card back to you, but I feel that the company should compensate us in some way.
We have always enjoyed your food, and now, I would like to use the gift card without having to go way out of our way. I don't even know where and if there are any ljs that honor the gift cards. Both of these places were far out of our way to begin with.
Thank you for listening. Have a great day. Mrs. Sandra morales—1437 n. Hualpai rd. Tucson, az 85745

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
D
11:45 am EST

Long John Silver's chicken planks

They are getting to small. And the price is higher. These chicken planks are down right pathetic. It seems like they are getting smaller and smaller. Something needs to change or I will stop spending my hard earned money with your restaurant. I am very disappointed and I hope this complaint will rectify the problem that is at hand. Please fix this problem.

Read full review of Long John Silver's
View 0 more photos
Hide full review
ComplaintsBoard
M
9:36 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Long John Silver's bad food

well we was having a family get togethere about 3 -4 wks ago.. was about 10 of us going towatch some football.. so we decided to order up 2 of your 16 pc family meals.. well to be short with it the fod was by far the worse I hve ever got from any lace like this before..i paid about 80 bucks for this also.. and ened up the dogs ate it. I hve no receipt for this since wife was so mad she threw most things away.. but ive ben eating at your place since I was a kid. ths is the 1st problem I even had to. cut to the point id like a refund on my order like I said it was lose to 80 bucks paid with cash as I always do... please refund me this cost so there will be no hard feelings and if u don't ill never eat there again or any my family either and I have a huge family. take my work for what I'm teling u the food was just no good at all. refund me my 80 and we can remain doing business with u if u don't u will lose out way more then 80 for sure.. Mike perkins 160 private dr 910 pedro ohio 4569..emai [protected]@gmail.com

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
D
1:13 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Long John Silver's service, store hours

My husband and I went to ljs on sunday night dec. 11, 2016... The hours are 10 pm to close. We got there before 10 pm... There was a employee out side smoking when she saw us coming, she ran in the store locked the door. I got her attention told her it was not 10pm. She and another employee completely ignored us. This is the first time we have been to this store. Me being a professional, and your employees not. Teach them etiquette, put your employees in training to do a better, job. (Not to be such #s). Definitely know how to tell & read time.! Unfortunately my husband does not give people & companies a second chance. There is no returning to that store.

Mrs. Denise cameron the store number is [protected] college dr.

Read full review of Long John Silver's
Hide full review
ComplaintsBoard
U
8:24 am EST

Long John Silver's store #31777

Arrived at this location at 10:30 doors were still locked called store to talk to Kathie H, She had an attitude stating that they don't open til 10:30 after stating that it was that time she stated i was to wait for her to unlock the doors. After the doors were unlocked i ordered and she rung my order up on a register not visible to me then stated with an attitude that since she was the only one there i was going to have to wait. After getting my order i then had to ask for my change that was supposed to be given to me at check out, she then goes what she thought was out of site and pulls my change out her pocket, and then apologizes as if it were an accident.

Read full review of Long John Silver's
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Long John Silver's customer service

Website

www.ljsilvers.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Long John Silver's?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Long John Silver's Customer Service. Initial Long John Silver's complaints should be directed to their team directly. You can find contact details for Long John Silver's above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Long John Silver's. Discuss the issues you have had with Long John Silver's and work with their customer service team to find a resolution.