The five of us went to the aforementioned place to have dinner at about 7.45pm on the 14th of March 2008. It was the manager that served us, yet ironically, he was very rude to us.
Firstly, he told us that our food would arrive promptly, in about 5 minutes. Yet, we had to wait for 15 minutes before we were served, and when it came, my friend’s meal of shrimp prawns that she ordered was uncooked.
Secondly, when we asked to see the person in charge, the manager claimed that he, being the manager, was the person to seek. However, he was very rude about it. As a result, we wanted to look for someone of a higher authority to complain about both the food and the manager to, as even though he was the manager, he did not portray the attitude that a manger should have.
Thirdly, he did not seem to have any sense of propriety and shouted at one of the elderly servers in front of all the patrons. All of us deemed the act unnecessary and such acts of mistreatment should not be tolerated. If indeed such a reprimanding was absolutely vital, he should have either kept it within close doors, or waited until the closing time before he proceeded. Furthermore, she was one of the servers, yet the manager told her to clear up the tables after that. The standard of hygiene in the restaurant is now questioned, if the servers are supposed to shuffle in between serving fresh food and clearing up.
Hence we are thoroughly displeased with the attitude that the manager has shown. Being a manager and therefore one who supposedly knows that the key to expanding the customer patronage is through providing good service, he should certainly have acted for the better. Certainly, Long John Silver’s may merely be a fast-food restaurant and customers are low-paying ones, however, that does not give it the liberty to provide shoddy services. Furthermore, the act of the manager scolding the elderly server does not seem to be in line with the employment industry’s hope that companies employ the older workers so that those who have no family to depend on can have a stable income to live on; hence, one wonders if many companies actually follow this ruling.
What was intended to be a happy gathering for friends turned out to be one of disappointment and anger at the service we received. Thus I would appreciate it if the management looks into the matter.