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2.0 4 Reviews

Lonely Planet Complaints Summary

1 Resolved
3 Unresolved
Our verdict: When using services from Lonely Planet with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Lonely Planet reviews & complaints 4

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ComplaintsBoard
P
7:50 am EDT

Lonely Planet guide books

I ordered 3 guidebooks online and after two months of waiting they still have not arrived. For EU delivery LP doesn't offer package tracking. They just put them in the mail, hope for the best and do not take any responsibility when something goes wrong. I have contacted them many times and the only thing they respond is that they do not take responsibility when a shipment goes missing and I need to order (and pay) again. Maybe they just have not shipped the books and this is their way in making easy money.

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Lonely Planet
, GB
Mar 21, 2018 9:19 am EDT

Hello Pavel,
Your books haven't arrived because you provided us with an incorrect address when you placed the order.
We have explained to you numerous times that we are cannot be held responsible for orders that go missing due to incorrect details given to us. Our policy is stated clearly in our FAQ's and also in the terms and conditions you agreed to when placing the order. As we have also explained, we will be more than happy to arrange a redelivery or a refund for you if the books are returned to us in the post. We will be in touch immediately should this happen.

ComplaintsBoard
R
12:42 pm EST

Lonely Planet A scam and outdated business

If you still buy travel books from "Lonely Planet" series, make sure you understand that you are being continuously fooled. Perhaps, some decades ago, the little tourbooks of "Lonely Planet" would be in demand, but certainly not now. In our times of rapid and easy Internet access, any teen or adult can locate more satiated and content info about any country within two minutes, and for free (for no cost). What "Lonely Planet" does, is the same you can do yourselves. It located free info from Wikipedia and other free sites and blogs, then prints out outdated and misleading guides and sells them on the dummy reader. Moreover, if you look in hotels or airports, you can find an ocean of free tour guides to many countries. So why we keep to regard "Lonely Planet" and why we allow it fool us? Stop buying books from "Lonely Planet" and make your own creative search. Their books are static and outdated. Not the least, "Lonely Planet" is a malicious business. It attacks on other authors at amazon, libels them, in order to promote its pathetic business. "Lonely Planet" ! You are old and it's time to clean the field.

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ComplaintsBoard
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6:16 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lonely Planet Lonely Planet magazine delivery issues

Hi

I need to highlight here the very careless delivery service provided by the timesgroup magazine delivery service.
I had subscribed for an annual package for the Lonely Planet magazine in September 2011.

Issues faced :
1) September Copy reached me after almost 25 days after 6 calls made to the customer care number.
2) For the October copy I had to make 3 calls to the customer care number.
3) The December copy has not reached me yet. It's 26th of December today !

It's proving to be a nuisance! - [protected]@gmail.com

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Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

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Is Lonely Planet legit?

Our verdict: Complaints Board's thorough examination reveals Lonely Planet as a legitimate entity with notable strengths. Despite a 25% resolution rate on customer complaints, which invites a closer look, Lonely Planet stands out for its commitment to quality and security. Clients considering Lonely Planet should delve into its customer service record to gauge compatibility with their expectations.

Lonely Planet earns 94% level of Trustworthiness

Perfect Trust Endorsement: Lonely Planet achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Lonely Planet. The company provides a physical address, 5 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Lonelyplanet.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lonelyplanet.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Lonely Planet as a website that uses an external review system. While this can provide valuable feedback and insights, it's important to carefully evaluate the source of the reviews and take them with a grain of salt.

According to our analysis, Lonely Planet appears to be offering travel services on their website. While many travel companies are legitimate, it's important to be cautious and do your research before booking a trip to ensure that you are getting a good deal and not falling victim to a scam.

We looked up Lonely Planet and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

Adult content may be available on lonelyplanet.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Lonely Planet protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Lonely Planet. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
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1:40 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lonely Planet Restrictive Practices

We are a cash low cost backpacker hostel who charges from USD 2 to 5 per night.

We cannot get listed on Lonely Planet or their affiliate Hostleworld because they exclude us as we cannot afford credit cards because there would be nothing left for us.

This is clearly restrictive trade practices being used by these parties who give the image of providing best value for travellers.

The truth is they are more interested in commissions and not in revealing the lowest and best value for backpackers which is on the basis of low cost cash hostels such as ours.

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Update by tunajoebackpacker
Nov 07, 2010 1:53 am EDT

Few people would know Lonely Planet refers you to their affiliate Hostleorld that only reveals those places in which they get kick back commissions via credit cards. As a low budget hostel I can only assume Lonely Planet gets commissions back from Hostelworld.

What a gigantic SCAM!

Update by tunajoebackpacker
Nov 07, 2010 1:49 am EDT

Most travellers would be shocked by these facts.

Update by tunajoebackpacker
Nov 07, 2010 1:48 am EDT

It is a disgrace that Lonely Planet and their affiliate Hostleworld can scam in this way with restrictive practices.

Update by tunajoebackpacker
Nov 07, 2010 1:46 am EDT

Check out wwww.tunajoebackpackers.com

Would'nt you want to know about it?

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Contact Lonely Planet customer service

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1800 275 8555 +61 383 798 000 More phone numbers

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www.lonelyplanet.com

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