hi, my name is matteo, I have a contract with this agency, londonhomeshare, they sent me a letter to move before the 11th of june 2009. I used to live in a twin room, I gave 1 month deposit, £ 303, 00 .
At the check out they told me that I would received my deposit within 1 month time but I didn't receive it yet.
what's going on? what's happening with this money? what are they doing?
the office was near queen's park station before, then they moved in another place, near camden town 1 royal college street NW10 RU.
today I thougt to go there to speak with them but when I arrived the office was empty, no desks, no computer, no chairs, nothing.
there were 3 persons there and one of them told me that the office is been sold to another agency, the name is something like " nwlondon.." .
they moved to another place.
last week I've been to this office and, after 2 weeks, I met and I spoke with MR NIGEL . he was very calm and with the smile in his face he told me that I will receive my deposit as soon as possible and no longer than the 20th of august ( would be more than 2 months time), that someone waited 6 months to get the deposit refunded, that he's doing the best and he suggested me to keep trying!
As his colleagues said, MR NIGEL is in charge with the deposit refund, and he told me to keep trying???????
this is happening to me, I want my deposit refunded, I don't want to wait so long,
my mail is email@example.com