SUBMIT A COMPLAINT / Refusal to give refund

1 FL, United States Review updated:

This company prides itself on their great guarantee. They state that a customer can get a refund at ant time during the logo design process. I had paid extra to get a better class of designer, and also paid upgrades for time factors. When I got the original designs, the were of very poor quality. They were almost child like. I asked for a refund right away.
Instead of refunding me, they sent other designs. These designs were not much better.
I kept asking for my refund, but they sent me confusing messages that didn't actually tell me if I was to get a refund or not. They kept saying, we will get back to you, but they did not, all this from a company who brags heavily about their refund policy.


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  • Ad
      22nd of Aug, 2012

    I agree totally! Same experience I am going through right now with this company: Poor quality and they refuse to give my refund back. NEVER, NEVER, NEVER order from them!!!

    0 Votes
  • Da
      24th of Jun, 2013 - LOGO DESIGN AND REVISION
    United States

    I am filing an online complaint for I purchased one of their logo design packages for one of my companies. This is the first time I have ever filed an online complaint for any company. I deal with a vast amount of online companies without any problems whatsoever that can't be rectified. When I purchased my logo from them they promised a custom design and free life time alterations. When I received my initial designs based upon my detailed information they used exact pics that I found on Google images. I had to complain about this to receive a true original logo. When I purchased my logo it came with free life time alterations. I recently just emailed them that I would like to change the tagline in my logo. This would take one of their designers about two minutes. Upon my initial email they tried charging me $35 for this change. I replied stating that I had free life time alterations as stated in the top right corner of their website. They replied I was correct and I would have my revised logo in 24-48 hours. Well four weeks later and about twelve emails, still no logo revision. For a company who says from their email and I quote "We at Logo Design Guarantee always hold ourselves responsible for your satisfaction." I cannot believe they would treat a customer like this for such a simple request as a tagline change. For me to waste my valuable time putting a complaint online as a business owner with multiple companies I strongly recommend to never use this company.

    0 Votes

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