Logodesignguarantee.com / Refusal to give refund
This company prides itself on their great guarantee. They state that a customer can get a refund at ant time during the logo design process. I had paid extra to get a better class of designer, and also paid upgrades for time factors. When I got the original designs, the were of very poor quality. They were almost child like. I asked for a refund right away.
Instead of refunding me, they sent other designs. These designs were not much better.
I kept asking for my refund, but they sent me confusing messages that didn't actually tell me if I was to get a refund or not. They kept saying, we will get back to you, but they did not, all this from a company who brags heavily about their refund policy.