The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Logitech / Fraud and scam

1 United States Review updated:
Contact information:

I purchased the Logitech security camera from my local Best Buy store. The package promised a simple install and good performance. The install did go fairly well and within a few minutes I was viewing the camera images on my personal computer.

The problems began about three days later. I went to review the recorded video on the PC and the command center application had crashed! No video had been recorded for more than 24 hours. I restarted the command center and checked it about four hours later and it had crashed again.

I tried taking the product back to Best Buy but they told me I had to contact the manufacturer because the product was being dropped by Best Buy. (I wonder why? -- not really, it doesn't work.) I tried contacting Logitech but was put on 'endless hold'.

My conclusion: stay away from this product. I would be interested in participating in a class action law suit against this company. It is deceptive and it does not support it customers.

Sort by: UpDate | Rating


  • He
      16th of Apr, 2009
    0 Votes

    I am having trouble with my outdoor camera purchased 6/08. I have called twice, emailed tech support once and yesterday I sent an email to Logitech Wilife at I told them that if I did not hear from them by 3:35 pm ET with information about how to return the warranted item, I would be filing a complaint with the Better Business. 10 minutes later I received an email saying that the reference # was being forwarded to " Level 2". It also included the notation the " issue solved". I emailed back and said problem NOT SOLVED. It is 2:22 PM ET at this posting and I have not received a call nor email information. At 3:35PM I fully intend to submit a complaint to the BBB. If your problem has not been resolved, the address to write on the complaint is Logtech Wilife 132 E. 13065 South Suite 200 Draper, UT 84020

Post your comment