logical laser, houston TX / dishonesty
I made an appointment over the phone for two separate laser hair removal procedures and was told that a credit card was needed to hold the reservations. The appointments scheduled were for arm hair removal on 11/10/08 and chin and lip hair removal for 11/12/08. I was told that if I needed to cancel the appointments, so long as they were cancelled greater than 24 hours in advance I would not be charged for them.
However, they did go ahead and charge me $875 for both appointments. When I called the store back to tell them what had happened, they said they would call me back in a few minutes and never did. I went back to the store and they stated that they would refund the cancelled services minus a $100 administrative fee. When I stated that they should not charge me $100 extra since the appointment had been cancelled on time as per their policy, they basically stated that they had already taken the money when I made the appointment and charge $100 if you ever cancel, which was clearly opposite to what they told me over the phone when I was making the initial appointment.
More than the monetary amount, I am disputing the dishonest misrepresentation of contract clauses and charges. Houston merchants should not try to secure clients credit card information under false or ambiguous pretenses and then steal money from them through repeated verbal misrepresentation of clearly unjust and fraudulent contract clauses. My advice to all Houston ladies is: Don't use this laser place, they will try to steal your money. It is better to go to a place where people are more honest.