I've had a completely different experience, it has been wonderful! The front desk staff have been very friendly and honest to me and three other friends that I have referred. The nurses have been wonderful, very professional and knowledgeable. I was told that I had to pay for the procedures in full before I could schedule an appointment. This is a practice that seems more and more common with businesses today. I'm not saying I care for this practice, but I do understand why they do it and have noticed several other companies do the same.
Example, I joined a massage salon. I receive discounted monthly massages by signing up for a year membership. They only gave 3 days past the purchase date to cancel. They also have a 24 hour notice for cancelation of appointments, but if you miss the 24 hour deadline they take the massage, I'd rather pay a fraction of the massage cost than lose the entire massage. Logical Laser only changes a $50 fee for each treatment (pulling this info from my copy of there policy’s). Of course I would like to be charged nothing but understand that they need to keep their schedule full and if I don't make my appointment they still have to pay staff and other cost.
But to Harry, if you never had a treatment and canceled your appointment before the 24 hour deadline they have no legal right to a fee. If you made your purchase over the phone (as I did as well) and had signed no contract then they can't take your money or charge a cancelation fee. I'm sorry that you were charged! I would try calling them back and explaining these details to them. With no signed contract it is a "he said she said" thing (hence the purpose of a contract) and they have no right to the fee. They have always been reasonable with me.
Travelmonster, I'm confused. If you always used an ice pack why did the nurse only ask on your 3rd treatment how you were going to use it? If you used the ice pack in the prior treatments then wouldn't the nurse already know how you’re going to use it? And I don't mean this to sound rude, but if your appointment was going to take twice as long as it should, then I'm with the nurse. I hate having an appointment for 1:00 and then sit in the waiting room for a few more hours before my appointment actually starts. I guess that's how Logical Laser keeps my appointment time on time. She should not have been rude! But then you shouldn't expect to be able to take twice as long as you’re scheduled for. And a missed appointment or an appointment not completed is the same thing.
I guess we all need to be a little more vigilant in reading the fine print. This is a practice I have taking more seriously these days, being that I have been burned by it in the past. But I could only be mad at myself; I was the one that didn't take the time to read the rules. I do have to say, once you read all the fine print there usually aren't surprises down the road. And my road is bumpy enough without me adding to it...
Off my soap box and back to Logical Laser. I adore the staff, I love my hair free results and the prices are the best in town hands down! I recommend that everyone go to them. And they take before and after pics! You can see the results after each treatment. That is BOLD, because that is proof that can work against them as well as work for them! And I'm more than pleased to say, my pictures just proved what I had already noticed...I'm hair free!!!