SUBMIT A COMPLAINT

L'Occitaneorder fulfillment

I believe their website has been compromised. I placed a large order, which arrived in a generic US Post Office box. No L'Occitane identification at all. And 2 of the items I had ordered were not sent, but substituted with a similar product.

I would like a refund for the 2 hand creams which were not delivered as expected.

I also want to know if it is usual to have their chat function start out with "available to chat" and then suddenly become "unavailable - give us a couple of hours to get back to you." Very Hinky!

I will not be doing business with L'Occitane directly again.

Pa
Dec 05, 2018

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