Loan Zoo reviews & complaints
The good, the bad, and the ugly - discover what customers are saying about Loan Zoo
Welcome to our customer reviews and complaints page for Loan Zoo. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Loan Zoo.
On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Loan Zoo's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.
Whether you're considering doing business with Loan Zoo, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.
Please feel free to browse our reviews and complaints and share your own experience with Loan Zoo. Your feedback is an important part of our community and will help others make informed decisions.
Refund
I would like to warn people NOT to use this loan company they took £59.99 out of my account I asked for a refund which I had to print a form out and send back to them on the email they sent they also mentioned them keeping £5 for the admin fees but when they put the money back into my account I was £27 short! This may not seem a lot but to me at this time is a lot as I have ha over £400 taken out my account which is my rent money, when I finally got hold of customer services they told me they only refund half the money even though I still have the email to say they would keep £5 for admin charges! I don't no how these people sleep at night preying on people that obviously need help with money but then they think it's ok to take money out of there accounts I could understand if I had a loan of them but I did not! Got me into more of a mess than I was in! They are scammers n places like these need to be closed down!
The complaint has been investigated and resolved to the customer’s satisfaction.
non authourized fee taken from my bank.
On the 11/03/14 www.loanzoo.co.uk took £44.99 out of my account. This was not authorized, I have not been looking for any financial help of any kind, so I know this was not my doing. Apparently they can get your details from other companies, which still baffles me as how the hell did they get my details when I hadn't been after a loan. I have called them countless times on [protected], I did get through to an adviser once and was told Id get a refund form sent to me ( this was 4 weeks ago), I still have no form. I then sent a recorder delivery letter asking for my money back, explaining I did not authorise this fee ( this was sent 03/04/14). We are now at 16/04/14 and I have not heard back. I've been in contact with C&A also and asked for charge back from the bank but seem to be running up blind alleys. Has any one had any joy with this scam of a company.?.?
they have done the same to me some one please help i have never applied for a loan before they have taken 44.99 out twice now and the bank thinks it is a proper company so wont do anything about it i have tried to tell the bank its a scam but they wont believe me as there is a phone number ect iv called the number and i can never get through to anyone what is this company i am so confused...
loan zoo hass taken 44.99 from my account i have not dealt with them ever id like my money back any ideas how to go about it
Downloaded my account unduly 54.99 pounds on 4/22/2014. I did not use never any help from this company, I ask for help in the recovery of money. Thank you very much!
Taking money when i had know idea who they are
This company took money from account of 44.99 never heard of them and requested a refund which was promised that they would return my money minus 5 admin fee, they date came and went that they said they would return the money, and now no one will answer the phone or the many many emails that I have sent, I think its disgusting that they have the right to take my money without permission and then basically refuse to return it. Does anyone know what I can do to get my money that they took.
The complaint has been investigated and resolved to the customer’s satisfaction.
Money taken from my account
Hi my name is Rhys Simpson I have had money taken from my account of which was 44.99 on March 2014 I have also emailed twice about this to loan zoo and had no reply I would like my money refunded ASAP as I am now in debt with my bank and may rent which I cannot afford and to be honest taken money from people who look for loans is very wrong clearly these people need financial help for some reason and charging them to use the site should not be aloud and also the fact that the money was taken within a week of using the site also is not good how are people like our selves ment to pay the charge of the site and pay back a loan please could some one contact me on sorting out a refund please thank you
I had £44.99 taken from my bank without my consent from these idiots I telephoned the same day after being put on hold for 43 mins to get through I got told to fill out a form which was emailed to me within 30 days I would get my money back the 30 days were up I was told my refund was sent 2/05/14 and will take 1-5 days but it never appeared in my bank I called again to be told because of the bank holiday I would receive it the following Monday I spoke to someone called Ben who guaranteed the money would be in by midnight it wasn't so I called back on Tuesday to be told there was a banking error and I would be refunded the same day by fast track bank transfer and I would have the money by 5.30 I called back at 5.15 and said I know they are talking rubbish and it wouldn't be there and try only told me 5.15 as that's when they close so I couldn't contact them again today, I have sent very long emails copy and pasted it and let my computer go wild I have sent 400 emails on one day the previous day I sent 320 emails and each other day sent between 50 and 100 emails I have printed them out and got copies of the 72 telephone calls I've made, they made me go £17.00 overdrawn which I've been charged for I am taking this further as this isn't just about the money anymore it's the principle of it I want to close my bank account as now they have have my details to several other company's and I don't want to get scammed again but I can't close it as then I can't get a refund if I ever even will get one! I am thinking of driving to the offices tomor and refuse to leave I will handcuff myself to something so they will have to call the police to which I will have all evidence ready to show them that they have fobbed me off for over a month am hopefully I will then get somewhere I have opened a fraud case on this and have got a crime ref from the police but they don't seem to care as people like this don't care they think they are above the law and will just re open in another name there's to many loopholes in this ! I am extremely annoyed right now
same here. but just found it. 54.99 gone by the looks of it.
It really is as easy as calling your credit card company.
i have had the same problem with them taken money out of my account hadn't even heard of them until it had cleared out of my account. no refund either as promised by them so gonna try the small claims court for refunds under £100 cant hurt especially as when you do get through to someone its like they know everything about everything but really know nothing and its your fault. you try looking for loan zoo on the internet yes it comes up with a phone number but it really is difficult to find the website most legitimate companies if you google their name come up at the top of the page. these companies in insight prey on people they know are skint even if only for a couple of days with the promise of a small loan you put your card details in you dont get a small loan only to find out in a couple of days loan zoo (they are not the only ones that do this) have taken money out of your account. when people complain to trading standard or financial ombudsmen its often investigated these companies sometimes shut down only to be re - opened by same people under a different name pathetic really but frightening in the sense they can get away with it
Ive had same problem but I cancelled they said id have to wait 30 day for a refund and wait another 1 to 5 days for it to go in my bank witch I have done and theres still no sign of it in my bank yet, ever time I phone they say the same thing that they Have already credited my account but I jst need to wait for it to clear last time I phone they said I will get it on friday even tho they knew it was a bank holiday so ive got to wait till Tuesday to phone them again all I want is my money bk they owe my 2 lots of 44.99
If you don't have an account with them, dispute it with your bank. If you have an account with them, perhaps you should cancel it.
T&Cs
5.Fees
We charge a fee up to £54.99 for providing the service of acting as a finance broker. By proceeding with your application you are agreeing to pay our processing fee. We specify the fee as part of our communications with You. If You do not enter into a loan offered by a lender or financier within the 3 months We act for You, We will refund your full administration fee minus £5 as stated in the Consumer Credit Act 1974. Refunds must be requested in writing at customerservices@loanzoo.co.uk to avoid repayments being sent to a wrong address. In the event that your card is declined, we will attempt take payment on that same card as many times as we desire for up to and including 60 days after you made your application. If you wish us to stop trying your card please inform us by post or email.
fracis try phoning them on [protected]. I tried but they tell you theres a long queue. ..no suprise there...probably people playing hell with them.
www.loanzoo.co.uk go on that and then go onto contact thats all i did xx
does anyone have an email address form these thieves thanks
taken money from my account
My name is faye tolland and I'm making a complaint about this company loan zoo.co.uk as they debited £39.99 from my bank account I' eve
never heard of these people before and I sure did 'nt give them permission to take this money fro my account as it was my daughter's money. i'm really not happy with this and would like someone to get in touch with me to resolve this matter thank you
The complaint has been investigated and resolved to the customer’s satisfaction.
My name is Alex. I needed some money as I have friends from America staying with me for a week so I applied for a loan on the 28th February. I wasn't charged finders fees or broker fees. I checked my account to transfer the last of my funds for safe keeping only to find I have none. I didn't know what happened to my money until the 3rd of March on my account. Loan zoo came up. They took £44.99 from my account. I have never heard of them. They are not in my web browser. I did not go onto their website. I have no idea how they got my money. I have had to sell personal possessions for money in a result to them taking mine. I want my money back. When I found out the name, I looked online for them toda for the first time and they have no contact details. What can I do?
These took £44.99 from my bank back in march, the bank disputed this for me and then wrote to the company after the bank had refunded me. Then 4 weeks ago the bank repaid them as they sent details if my alledged application, the Info they sent was a mismatch of Information for me, old work phone numbers etc. I havent been employed since last June. I have never heard of this company and never used them for anything. They said they would send me a cheque today, cant now get hold of them to find out if its been sent, apparently you can only now contact the customer service team by phone not email, but you cant get through on the phone, this is fraud and they need to be stopped.
I have seen many many complaints on here about Loan Zoo. After £54.99 was debited from my account without my permission and I found out who it was I googled it and my eye was drawn to this complaints website! Thankfully, useful posts on here have enabled me to contact them by phone, completed a 'cancellation form' and I have been given a set date for refund (a month away!) However, I then realised I should cancel my card for security reasons so I have had to resend - them different details to refund to - I have told them on the same day and before the refund to enable them to make payment which is stipulated on their form - now wondering if they will attempt to send to the cancelled bank card?! Anyway, this is clearly a SCAM and they are used to people ringing them and asking for refunds. "Jamie" was vague and my advice to anyone this affects would be to ask them direct questions, get specific answers, get them to confirm you will get a FULL REFUND, get their name, take details of the when you called, back everything up with emails. Does anyone know the name under which this trading name is authorised with the FCA? I will make a complaint and would encourage others to do so
I had £44.99 taken from my debit card in march by these scammers. I was then promised a full refund by 2/4/2014. I still have the email to prove it. Needless to say, no sign of the money being returned. I now have bank charges as I was depending on the money being there. Don't know how they got my details in the first place. They do not reply to emails and phone goes onto automated voice every time I phone.
I think the police should be looking into company's like this as this is theft as far as I'm concerned . I don't have a spare £44.99 floating around and depend on every penny I work for . Totally gutted by these scammers!
Let's just hope you deal with them or contact me.
Just had a very bad weekend with no money, its now Monday 24th march, just went on line to check by bank and £44:99 has been taken from my account by loan zoo its to early to contact my bank but how did they get my account details I have not applied for any loans. How can they do this to people and get away with it. I have cancer and only get a small amount of money and every penny counts so please do something too this company that steal money from people
This guys took money from my bank account 3 times now, first was £49.99 in May, after was £4.99 twice in June and now in July. How can stop this company, or whatever it is, from taking money from me?
Hi, I have now had a few payments go out of my account made to loan zoo, i have not authorised for this payment to go out and the only way I can stop it is by cancelling my card, which then messes up payments that I do have attached to my card, I have tried to email them and contact them but have not managed to get through to them, I want them to stop taking my money. But I don't know what more I can do
If they deny your refund request, phone the Financial Ombudsman, you don't have to attend any office, all done over phone, just have transaction date and company handy. Loanzoo denied my refund at first, but after contacting the Financial Ombudsman, loanzoo emailed me 3 days later to confirm receipt of my refund which took 3 days to reach my account, similar thing happened with MyQuid aka MyLoan.
I don't no how my number got on here, but I also have had money taken by zoo loans.
So please stop phoning me.
Contact your Bank advise them a fraud has taken place and they will refund you. Also ask for a new debit card so your card number will change. I have reported Loan Zoo to Metro Fraud Department and also the Financial Ombudsman. They trade under a number of different names and also they do not respond to emails anymore. Do not phone them as they will charge you for any calls and will say they are busy and phone back later. So do the following as this scam company will be closed down soon and the individuals prosecuted.
1. Phone bank report a fraud
2. Ask for a new debit card so debit card number will change,
3. Send a report to the Financial Ombudsman
4. Make the public aware of these ###
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Hi I have had £54.99 took out of my bank account, I haven't even applied for a loan, I have not long give birth and have little money, I need a refund back ASAP. Thanks
my name is dermot malone i want the 39.99 put back into my account as i did not want your services at any time
or did not apply for a loan through you i have reported this to my bank as fraud and i am now going to the police
i dont want any phone numbers i want my money back by the end of the day
I asked loan zoo for a refund of my 54.99 was told I would get a full refund. After complection of form I received an email back stating that the date has been set as 17th it is now the 24th of june 2014 and no refund in my account... i have emailed back and got an automated reply with a phone number. This phone number does not have anyone picking up.
On the 2nd and 20th June 2014 charges were made on my account from loan zoo who I have never dealt with. The charges come to a total of £9.98. Since I am not currently working I need this money refunded to me and stop charging my account when I have not authorized this.
loan zoo took 54.99 from my account, left me overdrawn, I rang them asking for a refund as I was so annoyed, I was sent a form which I filled in and returned, I received an email stating I would have a full refund of money back in my account be 16th june, it is now 21st june and still no refund, I have sent numerous emails to loan zoo which I have had no reply also tried ringing them and all I am getting is sorry operators are busy please call back, I don't know what to do, all I want is my money back which they took without my consent