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LOAN DEFFERMENT OFFICE / NOT GIVING ALL INFO

1 Utica, NY, United States
Contact information:
Phone: 800835-4611

I have called, faxed, mailed all the correspondece that has been asked for and TODAY 2/10/10 I am informed that my account is past due because this company can not process paperwork timely. As an unemployed worker if I do NOT know that something is expected of me how can I be held to the contract? One person told me that everything on HOLD for 30 days, another says no you have to pay no matter. How as a consumer am I to know who to beleive? I have completed all the tasks that were requested only to still be in default. I need to know what the next step is as I am still unemployed and do not have means to pay.

Thank you for your help.
Sherry Messer

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