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Loan and Mortgages / Unprofessional Business Pratices

1 CA, United States Review updated:
Contact information:
Phone: 800-333-7023

I have paid my loan on time from the day I had it. I have had the loan with HSBC Mortgages Service for 9 years. Back in December they wrote me saying that I did have insurance coverage on my home. I called my insurance agent and they verified that they sent it to the mortgage company and the date. This has been going on now for 6 weeks. We have played the fax the declaration page to them. I have even faxed it to them. Until finely I got just down right ugly and asked for a manager. Once I had spoken to a manager, the insurance coverage was sitting in their system for weeks. Every time I called they would say that they had not gotten it. Not to mention my payments are automatically drafted out of my checking account. After the intense conversation. All they wanted to do is apologize. And say that it was a system error. No not a system error Unprofessional business practices. I called several time trying to get this resolved. I work just as they do 8 to 5 and I would have spend my time tracking down something that was already in their system.

Ro
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Comments

  • Do
      2nd of Nov, 2008
    0 Votes

    They have done the same thing to me several times. I sent them all the proof of insurance for the past two yearsand they sent me a small refund, two months later they started adding so called insurance payments to my mortgage again stating I had no insurance coverage. I pay my homeowners insurance by the year and they already have proof of that from the previous dispute .I am sick of this mortgage company

  • Mo
      31st of Mar, 2009
    0 Votes

    This has happened to me also, every year for the past 8 years.

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