L.L.Bean reviews and complaints 63
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customer service return customers items website phone product online fleece manager purchase size credit card account honor store return policy quality problem exchangeNewest L.L.Bean reviews and complaints
Products made in China
I purchased a sleeping bag from this supposedly renowed Vermont company w/ a history for quality apparel, reliable outdoor equipment and expert advice for more than 95 years founded in 1912 by Leon Leonwood Bean, and now ALL their products including this sleeping bag are cheap made in china crap.
Why don't they just tell you at the onset on their website that EVERYTHING is made in China?
The complaint has been investigated and resolved to the customer’s satisfaction.
Charged Before Shipped
Placed an "in stock" order for which my credit card was immediately charged. Five days later, my order still hadn't even shipped.
Industry policy is to charge upon shipping. I'm not a bank, I don't make loans and I don't pay for merchandise in advance. Won't order from them again.
you are so stupid.. so in other words you think that you should get things for free? when are they supposed to charge you? after you get the merchandise? they dont need stupid idiotic customers like you..
Gift wrapping is a rip off!
I ordered a pair of gloves online from L.L. Bean and paid an extra $5.00 for gift wrapping. When I received the package today I was a little irked to find that all they did was place the gloves in a L.L. Bean box and wrap a bow around it. I don't think that was worth $5.00.
The complaint has been investigated and resolved to the customer’s satisfaction.
I thought he was being over friendly with my coworker. It made me uncomfortable. I could be wrong.
I just received a gift for my boyfriend that I had delivered to my house. I paid $6 to have LLBean gift wrap it. The gift wrapping was only one flimsy cheap brown box with a tiny sorry little plaid ribbon around it one time. No tie, no bow, not even wrapped around it in two directions. Just one itty bitty ribbon on a box big enough for a duffle bag. Very disappointed. Will NEVER have anything wrapped again by LLBean. What a ripoff!
L.L.Bean In-depth Review
In summary, L.L.Bean is a company with a rich history and a strong commitment to quality and customer service. Their product range is extensive and caters to a variety of outdoor activities. The durability of their items is often praised, and they offer a fair pricing structure with good value for money. Their customer service is responsive, and the website is user-friendly. They are also mindful of their environmental impact and community involvement. While their sizing and fit may vary, they provide helpful guides to assist customers. They maintain a strong online presence and take security seriously. Overall, L.L.Bean offers a positive shopping experience that aligns well with industry standards.
Company Overview
- History and Background: L.L.Bean has a long-standing reputation for providing high-quality outdoor gear and apparel since its founding in 1912.
- Market Presence and Expansion: The company has grown significantly, serving customers worldwide with a strong online presence.
Product Range
- Categories and Selection: They offer a wide range of products including clothing, footwear, outdoor equipment, and home goods.
- New Arrivals and Featured Items: The website regularly updates with new arrivals and prominently features seasonal favorites.
Quality and Durability
- Material and Craftsmanship: Products are made with high-quality materials and are known for their durability.
- Customer Reviews and Feedback: Many customers report satisfaction with the longevity of their L.L.Bean purchases.
Pricing and Value for Money
- Sales, Promotions, and Discounts: L.L.Bean offers various sales and promotions throughout the year.
- Loyalty Programs and Rewards: They provide a loyalty program that rewards frequent shoppers.
Customer Service
- Responsiveness and Support Channels: Customer service is accessible via multiple channels including phone, email, and live chat.
- Return and Exchange Policies: They have a generous return policy, allowing customers to return items with ease.
Website Usability
- Navigation and Search Functionality: The website is easy to navigate, with a clear search function to find products quickly.
- Checkout Process and Payment Options: Checkout is straightforward, and there are multiple payment options available.
Shipping and Delivery
- Domestic and International Shipping Options: L.L.Bean offers both domestic and international shipping to accommodate global customers.
- Shipping Costs and Times: Shipping costs and delivery times are competitive, with various options to suit customer needs.
Environmental and Social Responsibility
- Sustainability Practices: The company is actively working on sustainability initiatives to reduce its environmental footprint.
- Community Involvement and Charitable Efforts: L.L.Bean is involved in community projects and supports charitable causes.
Size and Fit
- Sizing Guides and Charts: Detailed sizing guides and charts are available to help customers find the right fit.
Accessibility
- Multilingual Website Options: The website caters to an international audience with multiple language options.
- Mobile and App Usability: The mobile site and app are user-friendly, ensuring customers can shop on the go.
Customer Engagement
- Social Media Presence and Activity: L.L.Bean has an active presence on social media, engaging with customers and sharing content.
- Email Newsletters and Communication: Customers can sign up for newsletters to stay informed about new products and offers.
Security and Privacy
- Data Protection and Privacy Policy: The company has a robust privacy policy and takes data protection seriously.
- Secure Payment Processing: Payment processing is secure, protecting customers' financial information.
Overall Experience
- Pros and Cons: Pros include high-quality products and excellent customer service; cons may include higher price points for some items.
- Final Recommendations and Ratings: L.L.Bean is highly recommended for those seeking durable outdoor gear and apparel, with a customer-centric approach.
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This company so so awful. They have no sense of responsibility. They broken promises.We purchase through the web. Book Pack for the shool on August 25 2009 & promise send to us befor September 5. But, when I called customer servise on Sept. 10, they told me this book pack will be available on JANUARY 2010!My little girl was unhappy to learn the news. "THANK YOU SO MUCH FOR YOUR PRFECT SERVICES".