LivingSocial
reviews and complaints

I have used livingsocial many times but after my last experience it - NO MORE. I purchased a voucher for a mani/pedi and when I called the nail salon to redeem it, they asked me right off the bat if I had a livingsocial coupon- I told them yes and then proceeded to tell me that they could only give me a morning or early afternoon appointment- the voucher does NOT specify times. I called livingsocial to report this and basically all they told me was oh well. If you want any control over the quality of service you receive at a business DO NOT BUY A LIVING SOCIAL VOUCHER. They don't stand by you as a customer and businesses have basically been paid already and therefore are not concerned with your experience after all, you've already coughed up the dough- what's it to them? I do appreciate the deals and discounts but after this, it's just not worth the aggravation. Will pay a little extra in the future to have control over my consumer experience.

Living Social has the worst customer service of any company I've ever dealt with. We bought a hotel voucher, for which the ONLY blackout dates listed were federal holidays and an upcoming festival in the spring. When we went to make our reservation, however, the hotel had changed the blackout dates to include the entire week surrounding the federal holiday, which was when we were planning to go. We asked for a refund, and not only did they refuse, they treated us like complete idiots. I will never use them again and would highly advise against it.

Living Social
A Touch From The Soul
60-Minute Full-Body Massage with Mini Facial

This situation was a complete scam. This person is a massage therapist and I could never talk to her on the phone. Her voicemail redirected everyone to her website and after repeated left messages, she never returned my calls. On the day of my appointment she sent me a "text message" stating that my appointment had been cancelled and needed to be rescheduled because she had lost her lease. I found out there were many negative remarks on her website and I wanted a refund. After repeated emails to Living Social, I have not received a single reply. The last thing I have had to do is contact my daughter (whose gift this was to me), and ask her to go to her credit card company and refuse the charge which she (in her embarassment for a "gift gone bad"), is attempting to do. Living Social should respond to their customers and not ignore them.

I purchased a coupon through living social. When I went to use the coupon with the vendor, the vendor claimed they would not be profitable honoring the coupon and tried to charge me for "extras." They told me that if I wasn't happy, Living Social would provide a refund.

I was not happy and contacted Living Social for a refund. Living Social would NOT provide a refund. Terrible customer support from Living Social in my opinion.

As a small business Do NOT use living social. People buying these deals will never be a regular client and are demanding like no one's business.We had an independant contractor manicurist run this deal and even after expiration of the voucher, people insisted on getting the DEAL! The contractor does not work for us anymore and we're still getting calls and hang ups. Living social said they would refund clients who neglected to make appointments on time, of course they never did. To sum it up all we got out of running a deal with living social are bad reviews, not just bad, but nasty!

My daughter signed up for the Hunter Mountain ski trip. She got up at 5 and although she was early for her bus, there was no seat for her. All of her friends, who arrived either at the same time or later, got seats. The people running the trip are just college kids with no real adult management and no resources to solve problems. They just sent the unlucky people, all of whom got up at the crack of dawn, home.

Check out the vendor and don't be flexible on dates or you won't get a refund!

I bought a voucher which the vendor was unable to honour within the time frame as they were moving premises. They offered to rebook in the New Year but when I went the new premises were temporary and freezing (it was for a massage). I emailed Living Social twice for a refund but got no reply and when I called I was told that as the voucher was expired I was not covered. I explained that this was not my fault as the vendor was unable to honor the deal within the time but was told I should have complained then. I wanted to complain but was told that the only way to do so was through Customer Service - no higher/independant service!

Their website said I had until the charge processed to cancel. I found out immediately that the hotel had a better "deal" that was cancellable on their own site (and also that it was not the correct hotel for my conference!) and tried to cancel. Livingsocial website took me about an hour to get through - they would not cancel the transaction and actually charged it on an EXPIRED card! They will not extend any credit and don't care that the card was invalid - told me to take that up with the credit card company.
They are AWFUL! They do not care about customers at all. Groupon is heaven sent! This is not my first bad interaction with Livingsocial, but it will be my last! STAY AWAY!

In August, I found out that my LivingSocial deal could not be used the way it was described. I contacted customer service, and was told that the business would honor the coupon as I described, but I could get a refund if I wanted. When I called the business again, and they confirmed they would not honor it, so I officially requested a refund on 10/19/10. Since then (it is January 30, 2017), I have received NO response from customer service. I have officially requested this refund 6 times now. NOTHING.

I also have submitted two inquiries about accessing my account. Currently, although I have had an account for over a year, the site will not let me log in through the main page. It is only giving me the option of logging in through Facebook. I shut my facebook account down months ago. Again, two requests for help, NO response. The WORST customer service I have experienced in a long time. I will stick with Groupon from here on out.

I recently bought through them a voucher for house cleaning service.
The merchant does not seem to exist, or has decide not to honor the offer.

When calling the phone number on the offer you are directed to a voicemail, and my repeated messages are left unanswered.

SocialLiving "graciously" offered to give me "courtesy" credit for the offer, but refuses to give me a cash refund (despit the fact their terms and conditions clearly state they will refund you if the vendor goes out of business)

Why would I want credit to spend on a site which clearly advertise fake offers?

Ranting to some of my friends I learned to my surprise some had a similar experience with LivingSocial. This is the first time I ran into such a blatant scam dressed up as a legit website.

Purchased the "cellphone screen repair" for Android phones for $79.00. Went to the vendor and was told he won't do Galaxy's b/c the screen is so expensive and that Living Social will refund my money. Okay, not a big deal...let LS know about it and they get back to me 2 weeks later with...

We’re sorry that this deal didn’t work out for you and understand you would like us to refund your voucher. Unfortunately, we are unable to extend you a credit card refund or Deal Bucks credit because your request is outside our refund policy.

There are plenty of reasons why this can happen, I have a feeling your belief that it is livingsocial is not accurate. I've used them before and I would classify them as extremely reputable for the consumer, maybe not as much for the person doing the deal, but that is a different story.

What exactly are you talking about? I bought this deal and had no issues with it what so ever.

Wowcher social living a complete con tried to log me in to get voucher. Very difficult to voucher eventually run out

I ordered a refurbed iPad on 30 November 2022. It still hasn’t arrived. I am not getting any refund and no clarity as to when I could expect the iPad to arrive. I have been emailing now for 2 months but haven’t got any real answers (case number [protected])

I spent 67 minutes on the phone trying to get a refund and then LivingSocial said you need to ask merchant. Merchant said that you need to contact LivingSocial. I don't like the runaround by livingsocial.

They consistently represent vendors who do not show and by the time they do not show, your only refund option is livingsocial bucks which are WORTHLESS because the vendors don't show up. Then, when you call they are ZERO help.

Advertises they offer chiropractic massage through Ceragem table which has nothing to do with chiropractic treatment.

My invoices shows 23.99 shipping 0.00 total 23.99 but my company credit card was charged 29.54. item 7983044231120order# GG-GNFC-RG5X-2W6B-1Y1P Why is there a price difference? I would like the difference applied back to my card.

I started getting charges to my credit card and never authorized this. How do I undo this?!

It is with great regret that I feel a scathing review of this experience is required. The deal I purchased was a £9 voucher for afternoon tea for two at the Vinea Wine Bar (Albert Dock, Liverpool). It claimed that a guest and I would be able to enjoy "a selection of sandwiches and cakes, two homemade scones served with clotted cream and preserves, tea or coffee, and a glass of bubbly each."

However, what was offered could hardly be called a selection. The sandwiches were merely small slices of extremely chewy French baguette with cheese and Branston pickle (or, as an alternative, some very small pieces of ham). The "selection of cakes" amounted to two tiny pieces of carrot cake and bite-sized chocolate muffins that might as well have come from Tesco. The "scones" were equally as tiny and were not served with clotted cream, but were in fact served with butter and jam (with no knife - we actually had to ask for one instead of resorting to spreading them with our fingers).

The presentation of the food, which did not come with some extra plates to eat from, meant that the afternoon tea was a rather messy and undignified affair. I would certainly not purchase this deal again. Disappointingly, I had purchased two (so I could take out two different guests) and am now considering giving my second voucher to someone else.

Livingsocial is a BAD company, I have alot friend and customers who dealing with them all have bad experience, they have very bad customer service, and ignore you after you paied. also use your Visa to pay some bills. my fried just got charged 1500 from livingsocial after 6 month for no reason. they all scammers. so becarefull if you going to buy things from livingsocial.

They have terrible customer service. They ignore their customers when they mess up or lost money.