LivingSocial
reviews and complaints

I requested a refund and they are thieves, liars and a fraud.
1/ they.tell refunds arent possible, not true
2/ they tell me theyll credit me in maximum 10 business days I call in a system error didnt let it happen so wait another 10 days. I waited 1.5 hours on the phone and it got disconnected
I have been trying to reach them, and they dont provide resolution

Thieves!

I bought four $50.00 vouchers for $156.00, using deal bucks. I was to present the voucher at Esso when I purchased gas to get five cents off per litre. However, the vouchers have no barcode, so the Esso station refused to honour it. When I sent a message for help to LivingSocial to try to redeem my deal bucks I was told that it was a final sale and that nothing could be done. So I lost $156.00! I would like either to receive vouchers that work with Esso stations or get a refund in my deal bucks

This company charged my paypal account for something I NEVER ordered. Talking to their "customer service" is almost impossible. It sounds as though it is in India somewhere and the rep can hardly understand a word I saw. The rep is also "unable to help me" and will have an "account specialist" call me back -- a call I never expect to receive. All I can do is dispute this charge on PayPal and warn others to avoid this "company" like the plague.

A voucher was purchased for Titan Home Service mid-January to be redeemed by mid-April (for service/value completion by end of July 2017). Merchant was contacted March 21 to arrange appointment and use of voucher. Merchant responded but did not provide any dates/appointment. Merchant did not response again until AFTER mid-April (after voucher expiry) and stated he changed the expiry date from mid-April to end of March (original contact was still made before his "new" expiry). He has since refused to provide service under the terms of the voucher or simply the value rendered, even though we are not in July 2017. LivingSocial has done NOTHING to fix this situation simply stating that the voucher has expired when in fact the merchant was contacted before the expiry date. I met the rules/regulations of the voucher by contacting the merchant prior to the voucher expiry. The merchant has violated their legal obligation to fulfil the services (or value of service) paid for. Imagine if every merchant simply waited until after the expiry date of the voucher to return customer contact.
I want the service (or value of service) however if the merchant is refusing then I want a full refund to my credit card

On 4-28-17 I bought the above deal (Inv. [protected])using Paypal for payment.
On 5-10-17 I had not received my order . I contacted LivingSocial (LS) and a very helpful person assisted me. Bottom line Maryland Crab was holding my order because of a $6.00 packaging fee. I advised the LS rep that that was not in the deal. The add stated free shipping. The LS rep check and verified the add. She contacted Maryland Crab and was advised if I contacted them they would waive the $6.00. I told the LS rep I had waited 2 weeks for the order, mother's day was four days away. I canceled the order and received a credit with LS. I feel Maryland Crab is trying to glean extra money on unsuspecting customers at the expense of LS.
Regards.
[protected]@yahoo.com

DO NOT USE this company. They have cancelled appts. many times and were texting me after 11pm to set up an appts. They were scheduled to come at 2:30 April 27th (voucher originally purchased March 8th) and I get a text the night before and tell me they have an errand to do at 4:30pm then will be at my house to start cleaning no way that's ridiculous by the time they finished it would be 7:30 pm not a time to clean a customer's house. The contact person was Brittanee, so if you get this voucher, which I would not purchase her name is Brittanee and she is not reliable and will contact you late at night.

Mini Movers was scheduled to move me ( 2 hour move for $199.99) on March
25th @ 8 AM. The movers finally showed up at 3:30 PM after numerous phone
calls.They only moved the large pieces and were there for approx. 1 hour and 15 minutes. I had a trundle bed that they scratched up so bad that i had to repaint it (black) Other pieces were also scratch and were stained again in places. The only saving grace is that my brother- in-law told him we were only paying $150.

On 12/5/16 I purchased a Dealflicks special for 4 movie tickets including popcorn & drinks for $24. I was unable to use the voucher before it expired, but was told by Livingsocial that I would still be able to get back the original $24 from Dealflicks. When I called Dealflicks I learned that they no longer offered tickets to any theater in the state of Colorado, one month later. AMC theaters bought Carmike and they did not have an agreement with AMC yet, so I could not use my $24. They said to call Livingsocial back to get a refund. Livingsocial refused to refund my money after speaking with a supervisor. Now trying to dispute the charge though my debit card company. Will NEVER use Livingsocial again. Horrific customer service.

In April of 2012 my wife bought 4 vouchers for a total of $580.00. She booked with the provider 5 times and each time the provider cancelled the flight. They then went out of business. Livingsocial refuses to refund us and is completely inept at handling the problem. This is a joke of a company. It is now 2017 and we still can't get a resolution. They are great until you need their help. Then they disappear. Please spread the word about Livingsocial to everyone you know. BUYER BEWARE!

When I purchased the coupon. I tried to make an appointment like it required. The owner NEVER picked up the phone. I informed Living Social and asked for a refund. they said they called her and it was no problem.

I tried again this week and discovered that there is no such business at the phone number or address. She went out of business.

The business has gone out of business. The coupon states that it is good for the promotional value until October 29.2017, but Living Social refuses to refund.

THE BUSINESS IS OUT OF BUSINESS.

In the State of Michigan, a coupon retains its value even after its expiration date. That is the price that I paid for it is still valid.

Living Social refuses to refund or reimburse.

I recently purchased two restaurant vouchers from living social. I booked the table on line. But then I received an email saying it was now cancell d no explanation or phone call.
I contacted living social who then took 2 days to reply with just a response saying contact the merchant?
I then sent another email to living social complaining and they didn't even reply this time.
I contacted the merchant direct who then said they would give me a refund and sent a message to living social. But of course still no refund or reply from living social..
I have Sent 6 emails to living social no response no refund and not even an apology
The customer service leaves a lot to be desired. I would not recommend them under any circumstances.

On December 31st went into my email from you indicating atop page in big letters "YAY2017" with the first listed directly underneath being LEGOLAND. Your site took me to Legoland site where I bought SIX tickets expecting this special discount; however, upon completion of entering all information there was nowhere to input above code. Unsuccessful at reaching anyone at your office by telephone. And proceeded to contact Legoland as your website indicated. However, Legoland emphatically denied ability to provide this discount and indicated LIVING SOCIAL IS RESPONSIBLE party for discount. Had to wait until holiday hours over to contact your office which I did today and was told Living Social cannot provide discount as your website took me to Legoland website. Very very misleading advertising Living Social. Shame on you.

I am so disappointed with your lack of customer service and your error on my voucher. I purchased a voucher back in 2015. I realize that was a while ago and that when you are out of the promotional date of the voucher you only get the paid value. Here's the issue, at the bottom of my voucher it states that the promotional value expires on May 3, 2017. When I called Living Social about this they stated that it expired before that and they can do nothing for me. So last night I choose this restaurant based on the promotional value. I honestly would have called and asked for a credit and not have went to the restaurant if I realized that I wouldn't get the promotional value. I spent a lot of money there and thought my savings would be worth it since the voucher stated the promotional value didn't expire until May 3, 2017. I contacted Living Social and the customer service representative was rude and didn't care to hear anything I had to say. He just kept saying that it expired and I therefore get the paid value. Which I realize is how it usually works but being my voucher had a date of May 3, 2017 I should be credited or compensated that difference. I offered to email my voucher so he could see it. He didn't care to work with me one tiny bit. I said cancel my account and remove me from any emails. I can't believe how this customer service representative was acting like it's money out of his pocket, not even an apology for the confusion. I don't know how they are still in business, never had these problems with groupons. I included a screenshot of the voucher so someone can at least see what I am talking about being the customer service representative was not one tiny bit interested in what I was saying.

I purchased 4 vouchers for The Laugh Factory in Feb 2016. The promotional value expired on June 12, 2016, but it clearly states the Paid Value ($10) Expires February 13, 2021. I called to make reservations this morning and the company is out of business. I finally located a contact number for Living Social, "If you're unable to use the voucher outside of this period due to merchant contact issues, please let us know by calling us at [protected]. We're happy to help". After waiting on hold for 15 minutes was connected with a representative who told me that the refund policy is that they will only refund purchase price if the company goes out of business during the promotional period. She even told me he company was all over in California and was not out of business. Really, I should travel from Phoenix to use these vouchers? She refused to get me to a supervisor who could review this issue, and continued to argue with me that they can only honor what is in writing. I told her I wanted a credit for the paid value, and she stated that the paid value is only good with the merchant. The voucher does not say that. So much for honoring what is in writing. Finally spoke with Pierre, a Lead Supervisor, who said even though I purchased this from Living Social they don' have the money. I would advise to be careful about purchasing from this company who clearly only honors the things in writing that benefits the company.

On November 23 I purchased 5 tickets to the Moscow Ballet's Nutcracker performance through Living Social for December 4, 2016 at 3 pm. This was $300 payment to Living Social and included a Souvenir Nutcracker and performance booklet with each ticket. I purchased these tickets as a holiday gift to my mother-in-law who was visiting from Atlanta and my family. The Friday evening before this weekend performance, Living Social sent a brief email which I first missed thinking it was marketing, that they had canceled my purchase. This event meant a great deal to my family. Living Social was closed over the weekend and there was no direct number to the box office for the show. I did notice that tickets were still being sold. The day of the show, I arrived 3 hours early and was given no explanation as to what happened. I did, however, get 5 seats together, but paid $100 more in total and did not receive the promotional souvenirs. Of course this whole dilemma caused much stress as it was a very special event we were planning on. When I contacted Living Social, the representative was incredibly rude and told me that Living Social owes me nothing. I asked for her manager, who again told me that this is not their fault and they were refunding the amount that I paid them. However, there were many tickets available the day of the show and many people redeeming their Living Social vouchers. Why was mine cancelled with no reasonable explanation. Why was LivingSocial advertising an event and not honoring the purchase? The manager did not seem to understand the inconvenience of all of this. This purchase was a huge event for my family, and LivingSocial did not stand by their brand. The customer service could not have been worse. I asked for the manager's boss to call me and have not heard a response in 3 days. This is not a business I would ever want to do business again with. I believe they owe me the difference in price I had to pay at the door and the cost of/or the the Nutcrackers and special programs themselves.

I requested a refund from this company they gave it back as deal bucks then was told couldn't use it to buy another product they were offering. Feel as though I was totally ripped of by these guys. The second product I was going to purchase was more than my refund so would have ended up spending more with them. Very unhappy and would not recommend this site to anyone

Bought a coupon from living social for 5 hours housecleaning for $85.99 on sept. 20. I called BC house cleaning on October 1 and left message. Called again October 3 and left message again. Called October 6 and no one answered. Concerned I called living social for refund and living social said I can only get credit with living social. They did not seem to care the merchant never called me back AND I AM NOT able to use the coupon. Today is October 14 and still no call back from BC cleaning.

Living Social is a great company as long as things go well, but when they don't, they are one of the worst companies that I have ever dealt with! Their customer service is virtually non-existent!

I had an issue with one of the merchants that I utilized through Living Social. They actually did damage to our property.

After being on hold for over 40 minutes, Living Social wouldn't even listen to my complaint. They said they have no responsibility what-so-ever. I asked to talk with the manager and they said she might call me back. They don't even have an email that you could use to direct complaints. I certainly won't be using them again with companies that I'm not familiar with. Buyer beware!

From world class customer service to no class. They completed the first phase of a company turn around in March 2016, closed their customer service center...but left all the disconnected phone numbers on their site. All disconnected. You can't email and send a note all you can do is click a refund link and it must fit one of the drop down menu items. There is zero ability to talk, email, chat or discuss anything. The help page is pathetic beyond description.

What a horrible fall from grace for a previously wonderful company.

I purchased a Bluetooth Silicone Smart Watch from Living Social for 29.99 plus 3.99 shipping and 1.83 in tax. A few hours later another deal from Living Social was in my e-mail for what looks and is described as the same watch but now for 27.13. When I called they told me that it must be a different watch even thought it's described the same and if I want a refund on the purchase that was hours old I had to wait for it to be delivered and then return it. The website says it is 7.99 to return it which makes it not worth doing. The person I spoke to was so extremely unhelpful just saying that it's not the same watch, despite the same picture and description, and there's nothing we can do to refund it. She said they could refund 29.99 after I received it and returned it. When I pointed out that it would cost 7.99 to return the watch so I would not get 29.99 back she seemed to not understand that 35.78 (the watch plus shipping and tax) less 7.99 is 27.79 and not 29.99. It's not a lot of money just more the point of bad customer service and adverting the same item for less money and not making up the difference since it was only a few hours later. This will most likely be my last purchase from Living Social since they have horrible customer service and policies.