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Living Spaces Furniture Customer Service Phone, Email, Contacts

Living Spaces Furniture
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1.5 132 Reviews

Living Spaces Furniture Complaints Summary

15 Resolved
111 Unresolved
Our verdict: With Living Spaces Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Living Spaces Furniture reviews & complaints 132

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M
10:21 am EDT

Living Spaces Furniture sofa

Never again will I buy a piece of furniture from living spaces. I was happy with IKEA but had decided to get a new couch from a "real" furniture store, MISTAKE!
It's been a while but everyday, sitting on it, looking at it, I'm reminded what a bad purchase we made and how I will never step into a living space store again, one time was enough. They know how to copy modern, new style sofas but mine was stuffed with feathers, very uncomfortable. Almost paid off, can't wait to throw it out!

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3:49 pm EDT

Living Spaces Furniture poor customer service and furniture

In April of last year I purchased a custom couch that I was told would take approx. 4 weeks, almost 12 weeks later my couch arrived. It didn't look like the material I had viewed and ordered in the store, but they reassured me it was the same. After 5 days the couch that is rarely used since I work so much started to look raggedy to say the least. I called the store & was that nothing could be done. I hate having company over since the couch looks awful! I went into the store recently and the people at the CS desk were completely disconnected. I said I wanted to purchase a new couch at full price but would like for them to remove the 15 month old couch. The young man shrugged his shoulders and said "we don't do that", it was an all around disappointing experience. I was told to speak to Buff Cardona.

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2:00 pm EDT
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Living Spaces Furniture bedframe

Defective, poor quality furniture. Bedframe completely fell apart within 6 months and living spaces will not take responsibility. Paid for the installation- so this should have been completely on them- for no further additional charge. Not sure how they get away with this kind of service and poor quality control . Should have read all the other awful reviews before purchase.

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10:09 am EDT

Living Spaces Furniture customer service

We just got a new living spaces in Texas and I was so excited. I went in and purchased a new mattress, base, and bed. It was free delivery due to the amount of money I spent. Anyhow the bed is hard as a rock. We have attempted to sleep on it but wake up in so much pain. We went back into the store 6 days later to verify tags. According to that it is correct. I explained how hard and uncomfortable out bed was. A few days later we go back complaining nothing has improved. Their response was "Just walk on it the next 3 weeks". No I am not when I cannot sleep in it. So they acted like they were doing me a favor by letting me exchange it one time. I had to wait and get special approval just to be able to do there store return policy. They did absolutely noting special for me but give me head ache. Then when processing the exchange I was told a Sunday morning delivery, after paying this then changed to an afternoon without my permission. Next they charged me $200 "restocking fee" and another $130 delivery fee. I explained I lied right down the road and could return products and pick up myself to save money even though it was suppose to be free delivery for the amount spent. I was told I could not bring back any merchandise to the store where the dc is. I was told I had no other options but to pay the $330. I am now stuck because I have already purchased 2 night stands, a dress or and a mirror for this set. I am so unhappy here and disappointed in the way we have been treated. Oh yea, one last thing, they took my slats on install since I had my stuff delivered. So I don't even get the product that I paid for. The store said I could get a lesser replacement because they will not open a set of rails and slats to give me what they took that I paid for. I had big plans of spending good money changing out my house items but not from living spaces anymore. I do not suggest anyone shopping there after what we have been through. Poor customer service, poor communication, mis leading, and then they think there doing you a huge favor when all they are doing is following policy. If this was the case then why did they give me so much trouble and needing special approval to exchange.

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S
2:31 pm EDT

Living Spaces Furniture furniture sales

I had the worst experience in living spaces the past weekend. I found a couch I really liked and was also looking to buy a bed and box spring. The woman who helped me was so out of it. I was in LA just finished telling her I was moving to San Diego on Tuesday yet she attempted to make my delivery same day. I just stared at her. I'm sitting in front of you, just gave you my SD address, and told you I wasn't moving until Tuesday. What in that makes you think I'm going to be there same day. Also didn't schedule the right couch - I had to confirm with her for the LAF verses RAF- she was clueless. When I asked about financing options they didn't give me my options instead opened a credit card without my authorization. I completed a financing application to determine what I was approved for not an authorization for a credit card. You would think if there is only one option they would be pretty trained on explaining that to customers it's not like they have to know a whole bunch. Overall terrible experience. When I approached the managers both of them shrugged and walked away. I work in customer service and if a client says they are taking their business somewhere else, I don't shrug I do everything I can to make the experience better for them. When I was talking to the manager the sales person I was complaining about came up and started laughing at me VERY unprofessional. They lost all my business...thousands of dollars and likely more to follow. You would think in a world of online shopping they would want as many customers in the store as possible.

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2:53 pm EDT
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Living Spaces Furniture 22357 mcculla sofa with reversible chaise

First I want to say that I had a great experience buying my sofa, great sales staff! I found the sofa I wanted after searching for over eight weeks. I was delivered the sofa on 5/29/2018 but the movers literally spent two minutes trying to fit the sofa in my house, one came into my home and looked over my balcony, his recommendation was that he leave the sofa in the courtyard and I could hire someone to hoist it up, I told him I could not do that, he then said someone would be calling me in a short time to discuss what would happen regarding the sofa. Needless to say, I was never contacted by anyone from Living Spaces. I had to call this morning and the girl was unable to tell me how much money I was being refunded. I then asked to speak to a manager, BJ then came on the line and I explained the situation to him and he told me that my return was $400 and something...I don't remember the exact amount and I asked him why I was not being refunded the amount I paid for the sofa and he said it is a restocking fee and delivery fee, I then asked him if he could forgo the restocking fee and he said no, I told him I thought that was unfair being I had to be the one to reach out to Living Spaces regarding my refund, why did no one contact me? I paid the money when it was due and I just feel like I was not respected as a client by Living Spaces contacting me to discuss any of the above issues. I still have not received a call from Living Spaces and would just like the restocking fee reimbursed to me. I saved for a long time for this couch, I am a single mother and money is hard to come by. Please give me back the restocking fee for the suffering I have felt going through this proceess. Thank you for your time and attention

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Update by Vikki Lyons
May 30, 2018 2:53 pm EDT

First I want to say that I had a great experience buying my sofa, great sales staff! I found the sofa I wanted after searching for over eight weeks. I was delivered the sofa on 5/29/2018 but the movers literally spent two minutes trying to fit the sofa in my house, one came into my home and looked over my balcony, his recommendation was that he leave the sofa in the courtyard and I could hire someone to hoist it up, I told him I could not do that, he then said someone would be calling me in a short time to discuss what would happen regarding the sofa. Needless to say, I was never contacted by anyone from Living Spaces. I had to call this morning and the girl was unable to tell me how much money I was being refunded. I then asked to speak to a manager, BJ then came on the line and I explained the situation to him and he told me that my return was $400 and something...I don't remember the exact amount and I asked him why I was not being refunded the amount I paid for the sofa and he said it is a restocking fee and delivery fee, I then asked him if he could forgo the restocking fee and he said no, I told him I thought that was unfair being I had to be the one to reach out to Living Spaces regarding my refund, why did no one contact me? I paid the money when it was due and I just feel like I was not respected as a client by Living Spaces contacting me to discuss any of the above issues. I still have not received a call from Living Spaces and would just like the restocking fee reimbursed to me. I saved for a long time for this couch, I am a single mother and money is hard to come by. Please give me back the restocking fee for the suffering I have felt going through this proceess. Thank you for your time and attention

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12:59 pm EDT
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Living Spaces Furniture sectional purchase

I purchased a sectional in November 2017 and recently wanted to complete the set by purchasing a couch to match (April 2018).

My dad brought paperwork into the store so they can purchase the couch in the same design line as the Nov 2017 purchase.

Weeks after the purchase was made, we picked up the couch from the store location in Huntington Beach, CA. Brought it home and set it up.

Backstory on the November 2017 purchase. The salesman who helped us (Nader?) showed us a sectional similar to the one we were interested in, but for an additional cost we could get a couch that went in deeper (essentially a bigger couch). We loved it so agreed that that's what we wanted.

He rang us up and we trusted that he sold us what we discussed. We were wrong, but didn't know it until 6 months later.

The new couch does not match the sectional purchased in Nov 2017. The new couch is the deeper design we thought we had in the sectional. But in comparison- the differences are very obvious.

I contact Living Spaces immediately. Long story short- I spoke to at least 5 different people who had no answers what so ever. The store wouldn't pick their own Customer Service calls, and wouldn't return the requested phone call to me.

Mistakes that were made:
1. Nov 2017 purchase was wrong and they are not taking any responsibility for it. They said we should have known. Wow! We trusted you to give us what we thought we were purchasing.

2. April 2018 purchase is a couch that is aesthetically different in many ways. The receipt even shows that it's from a different decor line. And remember, my dad brought in the receipt of the previous purchase so they can look it up online to compare and ensure the couch was from the same line.

3. Horrible, horrible, horrible customer service on all ends. Starting from the CS team at the 1-800 line, down to the terrible customer service at the Huntington Beach location.

Living Spaces needs to accept responsibility for all the mistakes they made. They can't even return phone calls? That's basic customer service- it's not rocket science!

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7:11 pm EDT

Living Spaces Furniture visit to living spaces

I'd like to share my disappointing visit to one of your stores. My partner and I visited the Livings Spaces in Rancho Cucamonga on Saturday, 3/10/2018. We were in the market for a coffee table and 2 end tables. We fell in love with the Shelter brand coffee table and end tables. We had found one Shelter end table in the clearance section for $77. We just needed the other end table and coffee table. The end table cost $175 and the coffee table cost $250. The same coffee was on sale at Mathis brothers for $201.95. We were told by a sales associate that the store would match a competitor's price and beat it by 10%. The associated informed us that all we needed to do is to show an associate a picture of the item and price. When we were ready to buy, we approached the nearest sales associate, Nick Chadler and explained the situation. We showed him the picture of the coffee table with the price displayed and the listing on the Mathis Brother's website. Nick explained that his supervisor would need to approve the price adjustment. It took about 20 to 30 minutes for the sales associated to inform us that the supervisor had denied the price adjustment. The supervisor only authorized a discount. The discounted rate was not enough to discourage me from going to Mathis Brothers, since, Mathis Brothers is only a few minutes away. In addition, I had verified that both coffee table and end table were available at Mathis Brothers that day and that wasn't the case at your location. I would have had to wait at least a day to pick them up at your store. I explained that to the associate to see if her would meet the Mathis Brother's price without the additional 10%, but I was unsuccessful. We ended up purchasing the one end table we found in the clearance section and we headed up to Mathis brothers. At Mathis Brothers the end table costs more than at your store. The end table cost $192.95 and at your store it cost $175. Mathis Brothers was more than happy to match your price. My issue with the store is that the manager should have at least matched the price of Mathis Brothers.
For reference, the manager who assisted us was a Caucasian male who was in his 50's. He was bald and had a mustache. He seemed to be fit.

I have photos of both table and prices; however, I cannot seem to attach them.

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4:16 pm EST
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Living Spaces Furniture lease program

I did the lease program. When I signed the paperwork with the gentleman in the credit department, I asked him if the total amount which was $1495 and some change was ALL I had to pay if I paid within 30 days to the lease company he said yes. I ONLY went with the lease option because I wanted the furniture NOW and was going to pay it off with my income tax money, which I did. They charged me about $100 more than the $1495 the guy in your credit department told me that was all I had to pay. This is not the Leasing company's fault. I think the guy in your credit department should have more accurate information! I would have waited and bought furniture if I would have known I had to pay $100 more! I am now looking for a sectional sofa but will take my business elsewhere. My lease account # was [protected], which I already paid off!

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2:23 pm EST
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Living Spaces Furniture master bedroom headboard/footboard/frame

When I purchased the bed I was given delivery time option — I requested Fri Feb 2 from 6 pm - midnight as this was probably our only time to recv bed. She wrote down 12-6 pm but said if need to change for sure I should call 48 HRs in advance. I called yesterday (72 HRs in advance). They said I could only find out day of delivery. I said I wasn't told that/that the bed has to be there on Fri Feb 2 btwn 6-midnight as guests show up next day — in town for medical reasons. We cannot be there before 6 pm to recv bed. They finally confirmed that they could change to new confirmed time after I asked to speak w manager then district mgr. It was confirmed. Then I started getting auto texts asking "what day for my 12 noon- 6 pm delivery?" I called back again and was told "ignore auto robo calling; it's confirmed". Today I recvd call asking what time and day I would like my bed delivered? The customer service person I spoke w had some unbelievable answers when I explained what was confirmed "I don't know, I wasn't there". I asked where bed frame was and she said distribution center. I asked where that was in case it was same store I purchased from and she said she didn't know address. I said, "customer service at Corp office and you don't know the distribution address" and she said, "I don't memorize the addresses". Just unbelievable. I asked to speak w her mgr and where the Corp HQ Office was I wd be calling. She told me "I can't tell you that". I said, "is it a secret?" — this is not good customer service . I will never purchase from Living Spaces again.

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6:19 am EST
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Living Spaces Furniture sectional couch was delivered to us damaged

In Movember we noticed a huge hole on the dust cover on our couch. The hole had been covered up by a very large patch that was now hanging down. Living spaces sent a technician to our home to repair the damage, instead this person ripped the whole dust cover off and then realized he didn't even have the right materials to do the repair. After not hearing anything for a week on when he would return I call living spaces and no one can tell me when my couch will be repaired. All I've gotten is accusations on how it was probably us that did the damage in the first place. Does that even matter now when your person came and ripped the whole thing off. Terrible service and trying to scam customers with damaged furniture. When is my couch going to be repaired?

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10:14 pm EST

Living Spaces Furniture tv console delivery of damaged product

Service Order # SO-[protected].
Customer # C-[protected]
Annabelle Black 70 inch TV Console
On December 6th 2017 at 1;00 pm your delivery personnel delivered and improperly assembled and damaged Annabelle 70 inch TV console to 29009 Smooth Sailing Ct. Menifee, CA 92585. (See attached Photos and video). Please come and get your damaged furniture as soon as possible, as we will never again purchase furniture from your stores again. Items installed improperly or damaged;

1. Left side doors installed unevenly.
2. Shelf does not have support brackets installed in left rear or right front.
3. Giant scratch inside left rear cabinet where missing shelf support bracket should be.
4. Customer service was extremely poor and unresponsive to our complaint essentially blaming the custom for accepting the delivery. The delivery was accepted by an 85 year old man with poor eyesight and a broken hip. I promise you if I had been there I would have never accepted this item. (See Video)

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Shaun R.
, US
Dec 07, 2017 7:36 am EST

Hi Scott.

Appreciated reading your complaint.

The reason for accepting or not accepting delivery on a particular purchase should never be taken lightly. When you authorize someone to take delivery on your behalf, you're basically giving them power of attorney. Because one cannot control an item after delivery, signing for a product is the same as accepting the condition.

Contact a place called Hoke's Interiors out of Murrieta. Phone number [protected]. They (He) can correct any slight imperfections you have noticed after the fact.

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7:41 pm EST

Living Spaces Furniture employees

You have an employee by the name of Vontre Wimberly that flirts with female employees on social media flirts with their personal friends and family while he has a wife at home it's very uncomfortable to work in theses conditions with management without morals especially for there home life at work . You can ask Brianda Ramirez she told me her friend was harrast on social media this week

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1:41 pm EDT

Living Spaces Furniture area rug

I purchased an area rug and nightstands from the San Tan Village store on 9/17/17, Order #: SO-[protected]. My rug is already starting to fray. I purchased the extended warranty, but was told that manufacturer defects are not covered. I then spoke with the warranty customer service department and was told there is no warranty whatsoever. I cannot believe that LS doesn't stand by their products at all... it's been less than a month and my rug is falling apart. I would expect any smart business to replace the rug as it clearly is defective... but after speaking with customer service representatives it's clear that LS does not need my business.

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11:54 pm EDT

Living Spaces Furniture my mattress

Hello,
Last weekend my family went to Living Spaces in Fremont where we have purchased a number of beautiful pieces for our house and decided it was time to purchase a new mattress. We purchased our last bed frame and mattress 10 years ago and we have been buying King size sheets ever since. My husband assumed we had a standard King size mattress so we ordered a new one at Living Spaces, their Reflex brands. Today they arrived, removed our old mattress, brought the new mattress to our room, removed the mattress from the box, unrolled it and then left. They never looked to see if it fit. As soon as they left my husband realized the mattress didn't fit. He called the store and they said there was nothing they could do. They didn't offer to call the movers to see if they would return our old mattress. Nada. As soon as I got home from work I called Living Spaces explained the situation, explained we made a simple mistake and again they apologized but they couldn't do an exchange since the mattress wasn't in the box. How are we supposed to sleep? They took our old mattress, left us with a $1300 mattress we can't use. I'm exhausted and sick and now I can't sleep. We don't have money to throw away. Many companies have a 30-day return policy if the mattress doesn't work. Well, we were wrong about Living Spaces. They don't work with their customers. I am so furious. The manager said they would send us a metal frame..well that was kind however I explained we don't have a box spring so that wouldn't help us one bit. Then they suggested we buy a new bed to go with the mattress. Well, how are we supposed to pay for a new bed when we barely had enough to buy a new mattress. Our bed frame is beautiful and is perfectly fine.

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9:17 pm EDT

Living Spaces Furniture cypress section in belam putty fabric

We bought our sectional on 8/25/16 and 10 weeks after delivery our fabric started piling/fraying. We bought the extended warranty which is worded "Does not cover fraying/piling (over time)" No one can tell us what over time means. They declined two claims (12/2016 and 1/2017) for the fraying and actually told us to stop calling cause they weren't going to fix it. We sent an email to corporate (5/517) who also said they couldn't help us because it was a manufacturer defect. Visited the store and talked to the regional manager, AJ Dekker, who told us that fraying at 10 weeks was normal maintenance issue and a piling machine would take care of it. It didn't. He also told me that they didn't need to disclose that their fabric wore so quickly because it was "common knowledge". He told a friend who visited that our couch was not made for a family of 6, which is ridiculous because it seats 10+ comfortably. Their website lists a fabric warranty of 1 year but right beneath it has a long list of things not included and even states "normal wear" as not covered. They are company that are not interested in repeat customers and sell sub-par furniture with defective fabric. We picketed them on Labor Day and will be back again. We want our couch refunded and returned. We don't trust anything they say or any of their products. Stay away!

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7:49 pm EDT

Living Spaces Furniture pick up

I ordered a sofa online. My husband paid for it on his debit card. However, I used my account to place the order so I was advised that I would have to be present at time of pick up. I called customer service and practically begged the rep to allow my husband to pickup the iyem. I even offered to submit a document in writing providing authorization for him to pick up, to no avail. I told her he will be commuting from LA with a friend whom we are paying to allow us to use his truck. I am carpooling from Irvine. It's practically impossible for me to get my kids and meet him in La Mirada. He paid for the item, but can't pick up? How upsurd! She advised that I can cancel the order with a 27.00 fee. Then, we would have to pick up on the weekend because the availability of the couch would change and it would have to be pushed back. We do this have access to the truck on the weekend! Its unbelievable to me that there is NO WAY for my spouse to pick up an item. I cannot even go online and add him myself.

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7:08 pm EDT
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Living Spaces Furniture total experience

We purchased a sofa from the Menifee location. Picked it up and placed it in our living room. As we took off the cardboard there was a big tear with black stain behind the cardboard. We then loaded the sofa back in our truck and drove 20 minutes back to the store. We were told to come back the following day and pick up a new sofa. Once loaded in the truck we decided to look behind the the cardboard and once again it was torn with black stain from being drug around. We talked with the manager who stated they would deliver another new sofa later today. My wife called to see what time it would be delivered and they said between 6p.m. and midnight. Who delivers at midnight? Absolutely terrible place to buy furniture and will never do it again. We have not had a couch for three days and the customer must be wrong! I recommend never buying from Living Spaces!

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11:46 pm EDT

Living Spaces Furniture tv commercial

I just saw commercial advertising a certain type of bed brand. If we buy one, then you will give a deserving vet the same name brand bed. I am sure this complaint will not go anywhere but at least I can vent. How in the hell does Living Spaces decide who a deserving vet is ? Aren't all Vets that served our country deserving, regardless of what role they played. I am a vet myself. Does this mean they have to have lost limbs, PTSD, lost a family member, I could go on and on with possibilities of what typ of vet would be deserving. I shop at you store, spent good money there. But will no more, I think you have not only offened me by the words misused in the commercial, but a lot of people with Veterens in the family. I hope this commercial is taken down.

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6:22 pm EDT

Living Spaces Furniture abigail sofa

We purchased a sofa in February 2017. It came stained and with a broker leg. After a month went by the "down feathers" started coming through the fabric at which point we couldn't sit on it unless we put a comforter over it because the feather poke through. So we have an $1100 sofa we can't sit on with a broker leg and stains. I will tell everyone I know NEVER to purchase anything there. Today is Aug 17 2017 and we are still trying to get a hold of a supervisor. I only wish they someday go out of business.

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Living Spaces Furniture Customer Reviews Overview

Living Spaces Furniture offers a variety of home furnishings, including sofas, beds, dining sets, and decor accessories. They provide a range of styles from contemporary to traditional to fit diverse customer preferences. The company also offers design services for those seeking professional guidance in decorating their spaces. Customers can shop online at livingspaces.com or visit one of their showrooms for a more hands-on experience. The website features a room planner tool, aiding in visualizing furniture placement within a room. Delivery options are available, with some items eligible for same-day delivery.

Living Spaces Furniture In-depth Review

In summary, Living Spaces Furniture offers a user-friendly online shopping experience with a wide selection of furniture that caters to various tastes and styles. Their commitment to quality and value, paired with attentive customer service, makes them a competitive player in the furniture market.

Website Navigation and User Experience

The website is easy to use, with clear categories and search functions. The design and layout are modern and inviting, making browsing enjoyable. On mobile devices, the site is responsive, ensuring a seamless shopping experience on the go.

Product Range and Selection

  1. The variety of furniture offered is impressive, with options for every room in the home.
  2. They provide a good availability of different styles, from contemporary to traditional.
  3. There is also a nice selection of accessories and decor to complement the furniture.

Product Quality and Durability

Products appear to be made from quality materials, and the craftsmanship looks solid, suggesting longevity of the items.

Pricing and Value for Money

Prices seem competitive when compared with other retailers. They offer various financing options and have periodic sales and discounts, providing additional value.

Customer Service

Customer service is reportedly responsive to inquiries, with staff being knowledgeable and friendly. After-sale support is also highlighted as a positive aspect.

Delivery and Assembly Services

They offer a range of delivery options, though costs may vary. Delivery is generally timely, and the assembly service is appreciated for its quality.

Showroom Experience (if applicable)

Not enough information is available to comment on the showroom experience.

Return Policy and Guarantees

The return policy is clear and the process for returns and exchanges is straightforward. Warranty information is provided, offering peace of mind on purchases.

Customer Reviews and Testimonials

There is a general sense of customer satisfaction, with common praises for product variety and customer service. However, it is important to consider the trustworthiness of reviews.

Environmental and Social Responsibility

Information on sustainability practices and ethical sourcing is not readily available, and there is limited data on their community involvement.

Online Shopping Experience

The checkout process is streamlined, and there are secure payment methods. Online customer support seems to be effective and helpful.

Customization Options

There are some made-to-order capabilities, with a decent range of customizable products. The process for customization is user-friendly.

Loyalty Programs and Incentives

They offer a rewards program and occasional referral bonuses, as well as exclusive member offers, which enhance the shopping experience.

Brand Reputation and Market Presence

Living Spaces Furniture has a solid brand reputation, with some industry recognition. The company has shown growth, but more information on media coverage would be useful.

Comparison with Competitors

They have several unique selling points, such as a broad product range and customer service. Their market positioning is strong, although there are always areas for improvement when compared to competitors.

How to file a complaint about Living Spaces Furniture?

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www.livingspaces.com

Most discussed Living Spaces Furniture complaints

failure to honor contract
2
(opinions to this review)

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