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Living Spaces Furniture
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1.6 132 Reviews

Living Spaces Furniture Complaints Summary

15 Resolved
111 Unresolved
Our verdict: With Living Spaces Furniture's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Living Spaces Furniture reviews & complaints 132

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Newest Living Spaces Furniture reviews & complaints

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3:22 pm EDT
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Living Spaces Furniture sofa

I purchased a Sofa back in Feb 2016 from Livingspaces. Since it was my first time purchasing anything other than leather sofas, I asked the sales agent in Fremont to let me know any cons about the material. She said since it's cloth, you should buy the VIP stain remover protection, and that will be the only con about the material, stains will not be easily removed. I listened and did exactly that. 3 months in to having the sofa, I realize it's pilling on its surface ( small cotton balls all over the sofa ) . this to me indicates cheep fabric and fabric flaw. I called them, and the min I mentioned my issue, it seems that they are well aware of it. I told them I'm very unhappy and was not aware that this will happen. I asked them to change the cloth on the sofa for me and they refused. They keep saying warranty doesn't cover it. To me it should cause this is a fabric flaw. I feel I was cheated in to purchasing this product and would like to change the fabric on the sofa. Their customer service is not good, they just basically tell you, well too bad too sad . ...

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6:08 pm EDT

Living Spaces Furniture furniture-ottoman

I opened an claim for tear occurred on ottoman and tried to use my warranty with USA service. I contacted several times via email and calls and had been on call each time more than one hour, but after 4 months from my claim I still could not get the fix. The agent was working on our case was very rude and irresponsible. We even called Living spaces several times and went to store in San Diego two times, but Living spaces customer service also could not help us to resolve the issue. I want to just return my ottoman and finish this nightmare. This was my worst experience in purchasing and using a warranty and Living spaces disappointed us by introducing this horrible warranty.

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2:04 pm EDT

Living Spaces Furniture customer service

This has been the worst furniture purchasing experience I have ever had. We ordered our bed on April 10 and we still do not have it. Originally the bed was delivered six weeks after it was ordered. It took 3 weeks to deliver the bed after I was notified that it had arrived in my area. Once the bed was delivered, the delivery company assembled the bed and left without telling us that the bed was faulty. Since the bed was not aligned with the center of the room, my husband and I moved it resulting in the side rail completely falling off. We spent an hour attempting to put it back together with no luck. I have talked to multiple people at customer service, that last of whom was suppose to call me back last Wednesday. No call! I will NEVER order from this company again.

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12:31 pm EDT

Living Spaces Furniture sofa and recliner

We purchased a sofa (with reclining ends) and a recliner along with a console tablet and two end tables on June 5, 2016. We had to have someone come out to fix the "one of a kind" end table as the bottom shelf was upside down. Found out, these are not one of a kind. Regardless we will keep those since we like them. I love the look of the sofa and recliner however after sitting on them for a week we found the quality is not as good as we had hoped and when reclined I can feel the wood right under the fabric. I just called to see about returning them and was told I only had 7 days to return it. Today is June 13th. The young lady I spoke with suggested she ask a manager, I did not even ask her to do this so she must have known there was a possibility they would approve it. But, no...they basically said your too late. Not now, very disappointed. Our customer number is C-7737471, I just want a refund and I will go elsewhere. I understand there is a restocking fee, I have no problem paying that. Order number SO-1977644

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12:12 pm EDT

Living Spaces Furniture customer service

We got defective chair when they delivered it to us. It only can turn 30 degree instead of 270 degree as the displayed one. We did not notice that until we come back to livingspaces to shop for other things and sit on the displayed chair again.
My wife called customer service, asked them to fix it but they require $99 fee since it over 30 days. They sent us a defective chair, and talked to us like we have responsibility for that problem. They said or we can take the chair to Riverside for fixing it with no fee, but renting the truck and time to drive there even cost more.
This is a very bad customer service and not flexible at all. They are loosing us as loyal customer, and we will not shop here anymore for our other houses.

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4:25 pm EDT
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Living Spaces Furniture defective mattress / poor customer service

Please save yourself from the headache from purchasing anything from living spaces. In November 2015 I purchase a youth bunk bed set, kitchen table, bench and 1 chair, and a California King Mattress. All was well for the most part during the purchasing portion of this saga. Delivery was timely, except for the back order of 1 chair but even that arrived earlier than anticipated. First issue was with my mattress. We ordered a bed frame from another furniture store so our mattress was delivered 12/10/15, 18 days ahead of our bed frame. So the mattress remained wrapped in plastic, unused until our bed frame arrived 12/18/15. Upon unwrapping the mattress, my husband discovered an unraveled seam on the side of the mattress. We took photos, contacted living spaces, was given a link to upload photos, then nothing. After many phone calls to living spaces customer service, which included a ridiculous conversation with a representative regarding using the correct language (separation opposed to tear or rip, DONT SAY DAMAGE...didn't I send photos that contained image of defect?) or your claim will be denied, had to suffer 2 more phones calls to schedule mattress inspection. That finally occurred 1/21/16. Inspector said he could not give us his opinion but after husband pressed him, he said he thought the seam separation probably came from manufacturer like that. We would have to await the official decision from living spaces. I had not heard anything from anyone re: the inspection so I called first week in February, then again 2/17 and spoke with Nancy who stated someone would call me back soon, as Elizabeth had been in contact with vendor, Diamond Mattresses. All of March I receive no feedback re: mattress but had to now contact living spaces again re: drawer that would not open on storage portion of the bunk bed unit and another that was broken on the steps connected to the top bunk. To my surprise not only was a decision made to replace both components that contained the defective drawers but the exchange was scheduled during that same call. The even exchange of replacement components took place on 3/16/16. Unfortunately still no word on the results of mattress inspection.
Called again 4/5/16 and spoke with Stacy who informed me that a determination was made that the separation was not large enough to warrant a replacement but an appointment would be scheduled to have someone come out and repair the opening. 4/8/16 I call back yet again because I know no one has any intention on calling me back and spoke with Nancy. Now I have more problems - the full size bed that is the bottom portion of my daughter's Varsity bunk bed set, has broken side rails and warped slats. She was sitting on the bed and heard wood break and then mattress cave in on one side. Slats were not fully secured and those that were screwed in, were only screwed in at the very edge of side rails and since there is no center support, it was bound to crack and break. So in addition to following up on my existing mattress issue, I have a new claim. Spoke with Nancy and she sent me another link to upload photos of broken items so they could be replaced. The portal through which you upload photos I think is designed as a deterrent. I had to send several emails to Nancy directly with the photos attached because pics were too large to be uploaded. Pictures were 2-3MB each...frustrating. Anyway, Nancy was nice enough to confirm the receipt of photos and that she had forwarded them to appropriate dept. for review. She however did not have any additional info. re: mattress, no record of conversation with Stacy re: decision to repair mattress instead of replacement, no notes to that effect, like the conversation never happened. She only saw that someone was supposed to follow up with me re: mattress inspection decision. Ok, so I know I am growing suspicious and am pretty sure that they have no intention of doing anything to resolve mattress issue. And no one has addressed the issue that each time there was contact re: my mattress claim follow-up I HAD TO INITIATE CALL. Customer service leaves great deal to be desired. Saturday I scheduled replacement of side rails with Nancy for Monday 4/11/16 between 12pm and 330pm. She however was not able to provide me with any more info re: mattress - only that I requested an escalation and a manager to contact me. I did not request that, my request to have someone let me know when someone was coming to repair mattress - which still wasn't really a satisfactory resolution. That was also another clue that the previous info I got from Stacy re: repair of mattress had all but dissolved into thin air, and MAYBE a manager was going to call me with the bad news that the decision was to do nothing.
The representatives came out and replaced the side rails only, securing them closer to the inside of rails instead of edge. But my husband pointed out that the slats were warped as a result of them buckling and no center support. Rep suggested that we could add plywood for additional support and my husband replied that we should not have to for the 1300 bunk bed set. Of course, the did the bare minimum and left. So now we have to secure the bed to save our investment in this poorly constructed bed set.

Today 4/13/16 I get a call from Josh/Joshua, asking me what can he do to help with my concerns. WTH! I explain to him that I was waiting to hear from someone to schedule the repair of the loose seam in my mattress as told to me by Stacy that was the decision based on the inspection. He regretted to inform me that that was incorrect - the decision was that my issue was not covered by the manufacturer's warranty, nothing they could do about it, they are only the retailer. I expressed that this was completely unsatisfactory, severely delayed response. I paid full price for an expensive mattress and he is basically telling me I'm SOL, he can do nothing and I have no recourse, he is corporate and any other efforts to express my grievances would simply be returned to his desk. Well, Im going to do my best to fill up his desk and I am on a campaign to get the word out about their defective furniture, less than satisfactory customer service and poor after sale assistance. I will never purchase another thing from them and will be closing my account. Customer service is king and they don't deserve another penny from me. Living spaces management really needs to review its customer service issues, service is beyond dismal, its infuriating. If any one has any real corporate contact information, please share. I desire a new mattress without defect, reduced price on defective mattress, at the very minimum, they honor what was told to me and that was mattress was to be repaired.

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3:03 pm EST
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Living Spaces Furniture poor customer service

I recently had my first and last experience with this poorly managed company. The staff seems to have almost no training in the product or the company policies. I was told different stories by almost everyone I encountered. Three scheduled delivery dates were ignored after keeping me waiting 4 hours with no phone call. Merchandise was not in the store when I was told to come pick it up. Staff and "management" were unresponsive and seemed to care little about the situation. I am a designer and I have worked with almost every retail and wholesale furniture company and I have never been treated with this level of unprofessionalism. They should be ashamed of the way in which this company is managed and operated.

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11:02 am EST
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Living Spaces Furniture mattress return policies

I purchased a mattress and after it was delivered I slept on it and it was not comfortable at all. Most companies have a 30-90 comfort return/exchange policy and just charge a restocking fee. Living spaces sales rep stated because of the price point it didn't qualify for the comfort return policy...total joke. It should be a policy for all mattresses sold in the store and no 1 had any answers as to why it wasn't. I would advise to never buy a mattress from this store considering all the options you have at others if you're not satisfied regardless if it's an $700 mattress or $3000 mattress

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3:40 pm EST
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Living Spaces Furniture Product and customer service

Purchased a couple recliners 8/15. They broke within 3 weeks. Contacted Living Spaces, they sent out repair technician who attempted to repair them. Didn't work. Called again, sent out another technician who said there was nothing more they can do, advised us to call a manager. It's 1/29/16 and I still haven't gotten this problem resolved. No one calls back, broken promises to resolve the problem. Their very fine print which you can't read until you get home and have a magnifying glass speaks volumes of their practices and the type of company they are. They are not in this business to sell quality furniture or to provide customer service. Customer service up to the purchase was pretty good. Customer service after the purchase has been non existent. I would not recommend shopping at any Living Spaces location. I wouldn't even buy a bottle of water from them. Horrible company to do business with. Horrible quality of products too. Stay away from this place, I'm telling you.

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Update by bwinid
Feb 26, 2016 10:42 am EST

My parents shopping experience was good too. The sales people do a decent job making you feel comfortable. Its not until you get your purchase home that your experience goes to hell. Buyer beware! read all reviews! there are well over 200 complaints with the bbb as well. With these many complaints, clearly living spaces run a shady business. There is no way all these complaints arent legit or exxagerated..Shop elsewhere! living spaces is the worst place to shop!

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Merlin Slocumb  
Merlin Slocumb  
, US
Feb 25, 2016 5:01 am EST
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While our shopping experience was pretty good, our items, which were special ordered (fabric) was delivered today. It was the 1) incorrect fabric 2) incorrect throw pillows 3) incorrect end table.

This is inexcusable.

I cannot recommend this company based upon this. We will now have to wait another 6 weeks for our furniture.

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3:13 pm EST

Living Spaces Furniture my love seat looks terrible I bought this insurance and you say you can't fix it because you can't get the parts

Our love seat looks terrible. We bought it at Living Spaces on March 5 2013 We bought the VIP insurance for $219. We were told it would cover the fabric used for anything that went wrong with it. We were very specific about that. I called VIP withing 10 days after it started. It looks so much worse now. The VIPinsurance will not fix it, they say that can't get the fabric or the parts...I would like the money back I paid for the insurance! I feel that they should at least recover the love seat. I don't know what parts they are talking about because it's the fabric that is peeling. Sales order number us [protected] 3/15/13 The covering started flaking in Aug. 2015. I have had 2 tech's come out and they both thought it looked awful...which it true..it does! My service agreement # for Ultra Shield furniture care is LSF88-[protected] My home phone number is [protected] and my cell is [protected] Carol Richmond

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5:54 pm EST

Living Spaces Furniture their unfair operating procedures and overall greed!

This furniture store is, without a doubt, the "worst" when it comes to customer service and unimaginable operating procedures (besides the fact they are greedy and misrepresent their policies). I bought a sofa from their online website and, subsequently, phoned them regarding their available promo or discount codes, including free delivery. They proceeded to announce they do not offer anything of the kind, to which I remarked that a multitude of other furniture outlets are, in fact, giving their customers an assortment of promo codes, discounts and shipping incentives. No remark from them - they couldn't seem to care less! With this in mind, I went online to a competitor and found a better alternative for only a few dollars more; however, my new purchase gave me a discount credit as well as free home delivery. I phoned Living Spaces to cancel my order with them at which time I was told I would have to pay a 5% "restocking fee" (absolutely ridiculous!). She told me this fee was "company policy" and was disclosed on my invoice. Only problem there - no invoice! When I attempted to download the "invoice", it was a blank page. I tried to reason with her, stating the sofa was not scheduled for pick-up until 10 days from now and that the item had never been touched or even seen by me and that "re-stocking" fees were a concept by which the customer paid this fee for returning an item they didn't want. Living Spaces has taken this absurd "restocking fee" to a new and entirely unfair level. Is is any surprise to learn I will never do business with them again?!?!?!?! Gary Benedict

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10:09 pm EDT

Living Spaces Furniture boyd sofas

Do not buy furniture from here.When you buy new furniture, they send you used items. They trick you and fool you, thinking that you will never find out that you got used and worn out furniture. They clean them really good so it is hard to catch. Hoping that they will never get caught. Well I caught them. So watch carefully I bought 2 new boyd sofa and they send me 2 used sofas. The inspection guys came and took it back and apologized for the inconvenience because it is obviously used and worn out furniture.(They were good about the situation).They charge you full price for used furniture. Ridiculous! I went back to the store and complained.They said they will compensate $80 with free delivery but later a guy named Lyuben change it to $40. He was talking to me like he was doing me a favor, take it or leave it like that way talking very manipulatively! very rude and ugly attitude. They don't think about you or care about you or even feel sorry for what they do to the people. They have no heart, no moral, or any shame for what they do to the customers. Stay away from these guys and from this store. Filthy liars. There was a sales person named Jenna. She said to buy one sofa furniture VIP furniture insurance so I could trick the company to cover the other sofa for free, since they are same identical ones. My husband said "don't they scan the barcode to check the item before they send them out from the warehouse to customer to check which is which and where it was purchased to know the history of the merchandise since we are buying vip furniture insurance?" and she said that's right and she quickly changed by saying yes you do need to buy vip furniture insurance for each of the sofa even though, they are same identical ones and said that they scan each merchandise to keep the record of the history of the item and for the vip furniture insurance record reference. So this means, when the warehouse sends these 2 identical sofa to us according to what Jenna said they should of known that these were 2 used sofa indeed because she said they scan them for the record since we are buying vip furniture insurance. She said clearly, they scan the furniture to see the history of the furniture. So they did know that this was indeed used items and still choose to send them out to the customer who paid for brand new item price. So be careful and watch out.

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1:53 pm EDT

Living Spaces Furniture dining room table

I called the VIP customer care line for warranty on our dining room table as soon as the damage occurred. I was told to email pictures and that our warranty would be covered (all this after waiting on hold for over an hour) After a week I had not heard anything and on my day off, tried to call back. FINALLY got a live person on the phone and she told me that my warranty WOULD NOT be honored because it was "accidental damage" (but it clearly states on my warranty paper that it DOES cover accidental damage) and that I was sent the information as to why. I was never sent any information via email, phone call or postal service. When I contested, she told me I needed to speak to a Living Spaces person so I was transferred over. I spoke with a woman who told me that someone would call me back THAT DAY. I never received a phone call back. Here it is 3 weeks later, on my day off again and I tried to call the warranty department, no answer. I called Living Spaces and was told they only handle manufacturer warranties. I was given a website address to contact the VIP warranty care department. She gave me www.servicecomusa.net. If you look that up, it is NOT the warranty claim department. So I had to search the 1-800 number thru google to find the correct email address. I sent another email and now I am just waiting to see if anyone replies. I am so pissed off. The whole reason we purchased the warranty is so our furniture is covered. It clearly states "COVERS ACCIDENTAL DAMAGE, water rings, water damage" then to be told that my warranty will not be covered because it was "accidental". It makes no sense. I am just about ready to load up my table and drive down to Living Spaces and force them to give me a new one.

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2:01 pm EDT
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Living Spaces Furniture no delivery and restocking fee

Do not buy from this crooked outfit ! they didn"t deliver the furniture..four times..charged me 420 dollars to cancel the order!

Saturday may 9th bought a 7 piece sectional and two leather couches. $4200.. sooo happy! they told me it would be delivered on sunday, may 10th ..mother's day..i told them to come in a small truck. they came in a semi truck..couldn't deliver! they said later that sunday..no..the guy didn't get back in time. then they made appointment for wednesday morning, my 80 year old dad waited 3 hours..they showed up in a semi again... then they said they would come at night on wednesday.. they cancelled again..i am every one of these days canceling things i need to do..then today thursday ..they said we can deliver between 8 pm and 12 am. in the rain .. i said forget it and cancel my order...at 1pm in the afternoon..so tonight may 14th..i get a call at 7;50 pm i get a call they will be here to drop off the order the order i had cancelled.. i spent 20 minutes telling the guy how disrespectfully i had been treated and then they tell me they will charge me 420 dollars restocking fee! i told the guy i didn't want it delivered at all. they still loaded it and were bringing it in the rain! i am a fifth grade teacher and i have been scammed.. do not purchase anything from this company! after reading the other comments here i was afraid to have it delivered..they have in the past not backed up their products...their salespeople are nice..it is just a crooky outfit..

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3:08 pm EST
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Living Spaces Furniture fraud

On December 4, 2014 I bought a full size bedroom on line, on the receive it stated delivery for the same day at 8PM to MID window. The next morning I noticed two voice messages in my cell which stated “We will be there in 20 minutes” (10: 17 PM) and at 10:35 PM “The delivery is at the door, they will leave in 15 minutes, so you will have to re-schedule delivery and paid an additional fee of $99.00”. I called the customer service of the company to clarify the situation of the delivery. According to her it was my fault because I didn’t pick up the phone; therefore, I have to pay $99.00 extra and re-schedule delivery. “I am not paying $99.00 because you decide to send the furniture without talking to me” The employee was rude and our conversation a waste of time, so I open a complaint with the Better Business Bureau, I will give then negative ratings in every site available and I will dispute the charges on my credit card. Finally, if they still charge me $99.00 for not delivering furniture I will go to small claims. EITHER WAY THEY LOSE A CUSTOMER FOR LIVE! I am paying $99.00 to deliver and ensemble furniture and I just get problems, I could have picked up the furniture myself for free and avoid this entire situation. I must say that I went to purchase the bed in Target and I got free delivery.

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Reviewer16838
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Aug 21, 2015 4:38 pm EDT

Product was in living room and not used for 2 years (Only used six months since}. The bonded leather is peeling off the back cushions. Purchased in january 2013. It gets worse every day.

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annoyed customer had enough
Thousand Oaks, US
Jul 11, 2015 12:57 pm EDT

I wish I had read all of these comments before purchasing. I bought 4 slipcover chairs. I was promised delivery on a Saturday (DIDN'T HAPPEN), then a Monday (DIDN'T HAPPEN), then changed to a Weds and when then they arrived, they only had 3 of the 4 chairs and one was also damaged (they tried to give me a used chair that was dirty and had a rip in it). So, I called, sent a picture of the damaged chair, they already owed me for the 4th chair as well, they agreed to the next Saturday delivery with 2 chairs. I confirmed that they had both chairs the night before, then the day of delivery, I got a call saying that only one of the chairs came, so I would have to schedule another delivery for the other chair. I have never had such terrible business in my life. Lori in Delivery Customer Service was very nice and too good to work for the terrible company. NEVER BUY ANYTHING FROM THESE PEOPLE. THEY SPEND SO MUCH MONEY ON ADVERTISING, BUT THEY DON'T PROVIDE QUALITY FURNITURE OR SERVICE.

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Kat Venturoso
Hacienda Heights, US
May 15, 2015 2:47 pm EDT
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DO NOT BUY FROM THIS CROOKED OUTFIT ! THEY DIDN"T DELIVER THE FURNITURE..FOUR TIMES..CHARGED ME 420 dollars to cancel the order!

Saturday May 9th bought a 7 piece sectional and two leather couches. $4200.. Sooo happy! They told me it would be delivered on Sunday, May 10th ..Mother's Day..I told them to come in a small truck. They came in a semi truck..couldn't deliver! They said later that Sunday..NO..the guy didn't get back in time. Then they made appointment for Wednesday morning, my 80 year old dad waited 3 hours..They showed up in a semi again... Then they said they would come at night on Wednesday.. They cancelled again..I am every one of these days canceling things I need to do..Then today Thursday ..They said we can deliver between 8 pm and 12 am. in the rain .. I said forget it and cancel my order...at 1pm in the afternoon..so tonight May 14th..I get a call at 7;50 pm I get a call they will be here to drop off the order the order I had cancelled.. I spent 20 minutes telling the guy how disrespectfully I had been treated and then they tell me they will charge me 420 dollars restocking fee! I told the guy I didn't want it delivered at all. They still loaded it and were bringing it in the rain! I am a fifth grade teacher and I have been scammed.. Do NOT purchase ANYTHING from this company! After reading the other comments here I was afraid to have it delivered..They have in the past NOT backed up their products...Their salespeople are nice..it is just a crooky outfit..

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5:58 am EDT
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Living Spaces Furniture didn't deliver what I paid for

Living Spaces did not include legs or hardware to the bed I bought. I returned to the store where they told me that I wasn't in their "system". I assured them that I was because I have the bed to prove it but they insisted that I wasn't. They wouldn't give me the legs and hardware for my bed. I then called their Corporate office who told me they would be able to help me but I never received my legs or hardware. When I called back to find out when they had mailed it out, I was told that nothing was mailed. The bed is not assembled correctly so it's not being supported properly and it's starting to get messed up. I'm so upset and disappointed by the way they treated me. They passed me around from person to person to person at the stores and then at corporate and then finally they lied to me and they really left me feeling like I had been suckered. They ripped me off big time and that's not right.

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12:05 pm EDT
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Living Spaces Furniture service

Hello, I purchased Palazzo eastern king bed frame yesterday from living spaces online. I had ordered my bed for delivery due to the fact that I am a wounded combat veteran, and is hard for me to do much or get around.
When I first placed my order I was sent an email telling me that I would receive a call to confirm my order. I received a call from an Elizabeth Nuno. Elizabeth.[protected]@livingspaces.com. When I first got on the phone with Elizabeth she seemed very rushed and very rude. She needed me to provide a scanned and emailed copy of a few things. As I was in the process of doing so she was very rude over the phone and kept rushing me to email certain documents to her. I told her to hold several times and told her it would take me a few minutes, so then I just put her on hold. Lol.
Couple hours go by and the delivery truck finally shows up. Once the two delivery men arrived they did not say much to me as a customer and got right to work unloading and putting the bed together.
After about 10 min the bed was put together, but turned out they brought the wrong size bed to my house. What happens next really pissed me off. Not only were the two delivery men getting loud with me they left the bed that I cant even sleep on and took off with no help once so ever, and when they left my property they drove right on my lawn.
Now with that being said remember I am a wounded combat veteran served in a combat zone and was retired due to my injuries. I have never felt so ripped off and pissed on in my entire life.
After I columned myself I called Living Spaces after hours and left a message saying that I received the wrong size bed and for somebody to please call me in the morning.
0800 my cell rings and lone behold Elizabeth is on the line. Again she was rude and ###. I had told Elizabeth my problem and first thing she tells me is, its not there fault it is mine. Wow
I then asked Elizabeth what do I need to do to get the right bed. She said I have to pay a 5% restocking fee and another $99 delivery fee. I could of freaked out and started yelling and saying how I was a Vet and all that nonsense, but I am not that kind of person. Instead I said fine and payed $124 dollars on top of the $600 I have already paid, for a bed that probably cost $30 bucks to make. If I did not pay, I would have to continue to sleep on my hard wood floor, not so comfortable for someone such as myself suffering from combat injuries.
Anyway after all that nonsense, I have to sleep on the floor another night, because they don't do same day deliveries on exchanges. It just keeps getting better.
So I can order a bed online in the middle of the afternoon and get it delivered in the same day, but when living spaces messes up, and then gets payed for messing they for some reason cant get me my bed in the same day. Sounds like some priorities are out of order and should be fixed before no one wants to buy from this crap hole of a store.
Long story short DONT EVER BUY FROM LIVING SPACES.
Next time Living Spaces, you should treat all your customers with respect and dignity.

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7:31 pm EDT
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Living Spaces Furniture cheap furniture they don't stand behind

Bought a couch set there in Jan 2012 and had the delivery men sit them down in the middle of the living room and covered them with a sheet, told the men I was going to start painting...my husband was called out of town for a week and when he returned we painted that night, the next day when paint dried we moved the couch and found that the backs were falling OFF, I called LS and they said a guy would come repair them...I had them 12 days and their return policy is 7 days to discover a defect..I fought them tooth and nail reported to BBB and Credit company they took back the furniture and let me choose another set but charged a restocking fee...aaaaarrrrgggghhh, they tried to make me look stupid with BBB saying I was doing major renovation and caused the damage and I kept the first set...LIES! well I have had this NEW set for 3 Months and it is FALLING APART... I had my last set for 15 years with no problem I should have just had them recovered and kept them...I have another set in my upper Living room that I have had for 13 years with no problem...but this place is a ripoff they restock defective furniture and customer service is the ultimate worse service I have ever had, the supervisor yells says things like ABUSE...me and my husband are in our late 40's and have 2 daughters living here...ABUSE? DO NOT GIVE THESE PEOPLE YOUR BUSINESS YOU WILL BE VERY SORRY...ALL FURNITURE IS SUB-STANDARD AND CHEAP...

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3:07 pm EDT
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Living Spaces Furniture customer service/warranty

I have owned a Berkline reclining sofa and loveseat for 15 months. I was assured that by the sales staff at L.S. that these two pieces of furniture were high quality and that the manufactures warranty was excellent. Just one month after buying this furniture, Berkline went out of business. No problem, right? After all, Living Spaces is a big company and would certainly take care of any problems I had anyway. Wrong! The spring mechanisms in both pieces of furniture went bad just after one year. I called customer service and was told to take pictures of the furniture and email them in with my name, etc. (the furniture had a 7 year warranty on the springs) I never heard from them again, despite several attempts to reconnect with them. This company has no interest in serving their customers once they walk out the front doors. I realize their stores are big and pretty, and the sales staff is ok, but please understand that this is all a smoke screen. Save yourself a big headache in the future and shop where customers are still important and treated as such.

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3:58 pm EDT
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Living Spaces Furniture customer service/warranty

I purchased a very expensive Berkline sofa from Living Spaces in Rancho Cucamonga and after 14 months the spring assembly started to go bad. After contacting customer service I was told to take pictures of the item and email them to customer service. Of course I got no response.. Anyone who buy from this company is a fool. They have no intention of helping anyone after you spend your money. You are much better off buying furniture from a bigger established dept. store. At least you will be taken care of if you have a problem. I plan on contacting Berkline directly before I take legal action.

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torigirl
Palmdale, US
Jul 25, 2012 7:37 pm EDT

Yep that happened to me after only 14 days...they are very poor at customer service and rude...I will never buy from them again!

Living Spaces Furniture Customer Reviews Overview

Living Spaces Furniture offers a variety of home furnishings, including sofas, beds, dining sets, and decor accessories. They provide a range of styles from contemporary to traditional to fit diverse customer preferences. The company also offers design services for those seeking professional guidance in decorating their spaces. Customers can shop online at livingspaces.com or visit one of their showrooms for a more hands-on experience. The website features a room planner tool, aiding in visualizing furniture placement within a room. Delivery options are available, with some items eligible for same-day delivery.

Living Spaces Furniture In-depth Review

In summary, Living Spaces Furniture offers a user-friendly online shopping experience with a wide selection of furniture that caters to various tastes and styles. Their commitment to quality and value, paired with attentive customer service, makes them a competitive player in the furniture market.

Website Navigation and User Experience

The website is easy to use, with clear categories and search functions. The design and layout are modern and inviting, making browsing enjoyable. On mobile devices, the site is responsive, ensuring a seamless shopping experience on the go.

Product Range and Selection

  1. The variety of furniture offered is impressive, with options for every room in the home.
  2. They provide a good availability of different styles, from contemporary to traditional.
  3. There is also a nice selection of accessories and decor to complement the furniture.

Product Quality and Durability

Products appear to be made from quality materials, and the craftsmanship looks solid, suggesting longevity of the items.

Pricing and Value for Money

Prices seem competitive when compared with other retailers. They offer various financing options and have periodic sales and discounts, providing additional value.

Customer Service

Customer service is reportedly responsive to inquiries, with staff being knowledgeable and friendly. After-sale support is also highlighted as a positive aspect.

Delivery and Assembly Services

They offer a range of delivery options, though costs may vary. Delivery is generally timely, and the assembly service is appreciated for its quality.

Showroom Experience (if applicable)

Not enough information is available to comment on the showroom experience.

Return Policy and Guarantees

The return policy is clear and the process for returns and exchanges is straightforward. Warranty information is provided, offering peace of mind on purchases.

Customer Reviews and Testimonials

There is a general sense of customer satisfaction, with common praises for product variety and customer service. However, it is important to consider the trustworthiness of reviews.

Environmental and Social Responsibility

Information on sustainability practices and ethical sourcing is not readily available, and there is limited data on their community involvement.

Online Shopping Experience

The checkout process is streamlined, and there are secure payment methods. Online customer support seems to be effective and helpful.

Customization Options

There are some made-to-order capabilities, with a decent range of customizable products. The process for customization is user-friendly.

Loyalty Programs and Incentives

They offer a rewards program and occasional referral bonuses, as well as exclusive member offers, which enhance the shopping experience.

Brand Reputation and Market Presence

Living Spaces Furniture has a solid brand reputation, with some industry recognition. The company has shown growth, but more information on media coverage would be useful.

Comparison with Competitors

They have several unique selling points, such as a broad product range and customer service. Their market positioning is strong, although there are always areas for improvement when compared to competitors.

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Most discussed Living Spaces Furniture complaints

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