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Livecareer / continued unauthorised subscription fee

1 United Kingdom Review updated:
Contact information:

I used the service in the summer of 2016 to revamp my CV. In order to download the CV I needed to agree to a monthly subscription.

In October 2016 I sent an email to customer services for Live career to cancel my membership/subscription, I was absolutely disgusted to find that in October 2018 I was still being charged £14.95 per month.

I contacted Live Career and they have cancelled my subscription, however; they have refused to refund me the 24 months fees even when presented with evidence of my email to them from October 2016.

I do not feel that I should have to suffer the consequences because someone did not carry out their role properly when I made it clear that I wanted to cancel in 2016. I want to be refunded the full amount from October 2016.

Li
Nov 9, 2018
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Comments

  • Al
      10th of Dec, 2018
    0 Votes

    Same problem with me. They do not send any emails with account details for me to check. Then when I contact they pretend they cannot find my account in order to cancel the subscription, and keep taking the money

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