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3.0 2 Reviews

Live Face On Web Complaints Summary

1 Resolved
1 Unresolved
Our verdict: While Live Face On Web has an above-average resolution rate, there’s room for improvement. Investigate common issues reported by customers and understand how they were resolved. Be prepared to follow up on your queries if needed, and keep detailed records of all interactions.
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Live Face On Web reviews & complaints 2

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C
6:46 pm EDT

Live Face On Web Many emails later, we're still $500 out of pocket

We bought a video talking head for our web site last year for what we thought was a one-off fee, paid by AMEX. Later in the year, we started getting a lot of random billings on the AMEX card. Following investigation by AMEX we wrote livefaceonweb an email asking them not to bill us anymore and AMEX reversed all but $500 of the random billings. It seems livefaceonweb reckons we owe them this part but it's a mystery to us. Many emails later, we're still $500 out of pocket. I wouldn't recommend this service.

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8:09 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Live Face On Web Not as described - no refunds

Hi.
If you are attracted by the cheap price of $259 to get yourself a live spokesperson on your site and thinking about www.livefaceonweb.com to do it, STOP right there and read this before.

I contacted this company that operates using a quite modern site and I have to recognize that psychologically, when I see a modern website with a nice design, I immediately assume the company behind it is quite large and reliable : NO !

I made a payment of $300 to livefaceonweb.com to get a live spokesperson on my site and here is what happened :

First, I have to say : if that was to do again, I wouldn't.
Why ?
For a few reasons :

1- The video was supposed to be delivered in A COUPLE OF DAYS, it took 10 days instead. At this point, I knew that they were not reliable already. When a company advertises 2 days for the delivery, and one week after still nothing, then you know something is wrong.

2 - Imagine how angry I was when I saw that this clip that I payed $300 had to display a huge logo and link straight to their website from my site's homepage and that they refused to help me remove it ! When I told them that I judged that for $300 I did not think it was reasonnable to maintain a link from my homepage straight to their site, they had the b...s to ask me for another $150 to remove the branding !

3 - They won't accept to refund anything or to help me in getting this ridiculously big logo/link from my site : www.livefaceonweb.com is the biggest scam possible : DO NOT BELIEVE A SINGLE WORD THEY SAY, THEY WILL BE VERY SWEET UNTIL THEY GET YOUR MONEY AND THEN WILL IGNORE YOU COMPLETELY !

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Contact Live Face On Web customer service

Phone number

+1 (215) 355-3501

Website

www.livefaceonweb.com

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