LiveCareer reviews and complaints 7
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Replied
LiveCareer - unauthorized credit card charge for over 14 months
I used live Career for resume builder in Dec.2014 for 99 Cent.
Over a year's time, Live career charged my credit card of 39.8 USD every month without sending me any invoice or getting any of my persimmon.
Not until Jan.2016 did i just found out this problem, then i contacted their team by phone, email and left message to inform them to cancel charging my card. However, they still charged me in Feb.2016.
After rounds of emails, they only agree to send one month refund back to my credit card 39.8 USD, however, i have not received any money yet.
This is totally a cheating scheme.
I Request to refund all my money back from Dec. 2014 till Feb.2016.
The total of 557.2 USD.
I've been dealing with this for a month, my patience is running out!
I'm going to report to the Fraud department for livecareer cheating customer!
Catherine McDougall
[protected]@gmail.com
The complaint has been investigated and resolved to the customer's satisfaction.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact us directly if you have any further issues. We will send your a private message here and an email from customerservice@livecareer.com to offer you further assistance.
Best regards,
LiveCareer
Replied
LiveCareer - cancellation of service and refund of the amount fraudulently deducted
I had opt for your service in September and after the initial payment of $1.30 I had cancelled your service online but fraudulently without any intimation you kept deducting and a total of $198 has been deducted. I need an immediate refund of all the money unknowingly deducted from my account even after cancellation of your service. This is really a scam, I need my refund as I have not even used any of your service and the deduction charges have increased from $39 to $51 now . This is not acceptable I need the refund.
Hi Katrina,
I have not received any private message from you, anyways I have done all the cancellations long time before as also mentioned in my previous mail this is causing a lot of problems and even yesterday $ 51 has been deducted. I am also not receiving any intimations of renewing or cancellations I have also informed my bank in detail about this fraud and I need a refund anyways, your customer care no is not reachable tried many times nor even your live chat. This is a lot of fraud and the amount is only increasing.
The complaint has been investigated and resolved to the customer's satisfaction.
Replied
LiveCareer - billing methods
On November 2015 I purchase what was first supposed to be a free resume template which later turned out to be a $2.95 trial charged on my credit card to which I never received a confirmation email to my order; only a password renewal email on what was really a 2 month re-charge of 34 something dollars after realizing the problem. This is what they call a re-newel paid subscription. Isn't this so wittingly confusing? Lured into this approach, I was confused and now very sad and stressed:over 100 $ for a one time printed Resume! Seems hundreds of people have been victims of such procedure since 2013 and it has been going on for years. Isn't it time this stopped? Why hasn't it? I want this particular question answered. Sincerely disappointed, George
The complaint has been investigated and resolved to the customer's satisfaction.
Best regards,
LiveCareer
Replied
LiveCareer - unauthorized credit card charges
Live Career Ltd owns multiple resume building scam websites. Their sites sell you resume building services for nominal fees and then begin charging your credit card a monthly fee 36x the amount. It was 2 months before I caught this happening on my credit card. I have filed a dispute with my credit card company and will fight to be refunded everything, but this company should be shut down before this happens to more people.
The complaint has been investigated and resolved to the customer's satisfaction.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly you can send me a private message if you have any further issues or you can email me at customerservice@livecareer.com
Best regards,
LiveCareer
I agree with you...it happened to me as well. In January I needed help with a cover letter and I used Live Careers services for $1.95. Within days after that they kept charging my card .33 cents, $1.00, and small transactions like that for what reason, I do not know. I emailed twice and went on the site to cancel my subscription before they charged me anymore and got no response, only to be charged $39.80 even though I had asked to cancel. When I called to cancel the man on the phone said that he would cancel my membership but couldn't talk to me about a refund because he could not do it for me, but that the billing department would email me in "2-3 business hours"...business hours? UHM...days? He said that the billing department had no phone number I could contact them by. This all sounded a bit shady to me. When I started to read reviews on Google about how this is a scam I decided to must cancel my debit card and get a new one, and also file a claim against this company to get my money refunded to me. I sure hope that you got your money refunded and I hope they get shut down if this is the kind of business they run. I hate scammers!
Replied
LiveCareer - scheme going on for years!!!
On August 24, 2015 my mother did me the favor to purchase what was first supposed to be a free resume template which later turned out to be a $2.95 trial charged on my ATM credit card to which I never received a confirmation email to my order; only a congratulations on what was really a 5 month re-charge of 34 something dollars after realizing the problem. This is what they call a re-newal paid subscription. Isn't this so wittingly confusing? Lured into this approach, I was confused and now very sad and stressed:$174.00 for a one time printed Resume! Seems hundreds of people have been victims of such procedure and it has been going on for years. Isn't it time this stopped? Why hasn't it? I want this particular question answered. Sincerely disappointed, Tina
The complaint has been investigated and resolved to the customer's satisfaction.
Our subscription terms and conditions are available for the client to see before making any purchase as well o ur free account gives you the opportunity to try out our resume builder before deciding to purchase.The ability to print, email, or download your resume and cover letters are features included in our paid subscription and not listed as a feature of the free account. However you can download a plain text version of
your resume for free.
Cancellation stops the auto-renewal. Once it’s cancelled, we send a cancellation confirmation email for your records. There are times that auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at customerservice@livecareer.com or send me a private message through here and I will see if I can be of any assistant to you.
Best regards,
Live Career
Replied
LiveCareer - fraudulent charges
On February 27th, 2015 I used this website called livecareer.com to help me create a quick resume. This was supposed to be a 0.95 one-time charge, but it automatically keeps charging me $40 per month for the following four months (from March to June) without any authorization, totally $165, 97! The fee is listed towards the bottom of the page, and when actually entering credit card info, there is no mention of the automatic charge that will be debited every four weeks. The monthly fee should be clearly listed on the final payment page. Clearly "let the buyer beware" should be foremost in your mind with this company. Download resume templates from microsoft.com. But don't use this service!
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The details of our subscription are listed on our sales page, and we also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best Regards,
Anna
LiveCareer
Replied
LiveCareer - without authorized took money as they want
Hi Guys
this company is playing withj innocent guys
I red review about this company, its totally scam, cheatting (NO WORDS have ...)
i Open only once this website and creat my resume after that I wanted to dowload my resume so they demand my credit card for payment of $2.35 etc
i downloaded my resume only once (in Feb 2014 ) todays date is 23rd March 2015
can u believe guys, this company was taking money from my credit card every month $ 38 .. $40... $39...whatever the want
until yesterday they got more than $1200...just imagine guys.what a stupid
after calling on LIVE CHAT option, girl was saying thats you authorized to take money..now we cant to anything else
be carefull guys never ever go with this company
big FRAUD
SCAM
stealing
The complaint has been investigated and resolved to the customer's satisfaction.
I’m very sorry if you did not get the best customer service experience. We take pride in providing effective and valuable career, resume and cover letter assistance to hundreds of thousands of people. We also explain that the subscription is auto-renewing. We state this on every page in the purchase process and we send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings.
Please contact me directly with the last 4 digits of the card and the card holder’s name so that we can resolve this issue quickly for you. Please email me at anna.b@livecareer-support.com
I look forward to hearing from you.
Best regards,
Anna
MyPerfectResume
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