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Littermaid / Bad Product/Customer Service

1 United States

Littermaid automatic cat litter box makes a "Privacy Tent". The PVC poles arrived bent and the tent collapsed after it was put together|. The company said they would resolve it and send a new tent, which they did not". I had to call back a second time and they did sent another cover, but not the model I ordered, . I had a registered number for the complaint and resolution, it was simply ignored the first time". Maybe I should just go away?! Finally they sent the Kabana model (I guess by mistake|.) Fortunately, it worked much better and I did not have to contact them again, . I can't comprehend why they even market the Privacy Tent, there is no way in the world it would work;. While I was working this out over the course of a month, my cat was freaking out.

R4

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