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Long Island Rail Road [LIRR]
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Long Island Rail Road [LIRR]
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1.1 360 Reviews

Long Island Rail Road [LIRR] Complaints Summary

6 Resolved
352 Unresolved
Our verdict: If considering services from Long Island Rail Road [LIRR] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Long Island Rail Road [LIRR] reviews & complaints 360

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Newest Long Island Rail Road [LIRR] reviews & complaints

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12:51 pm EDT
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Long Island Rail Road [LIRR] performance

Wednesday and Thursday Penn to Huntington 5:35 pm train delayed both days. Working in NYC and commuting is tough enough when your commute becomes longer than normal is unacceptable.
We pay too much money and expect better

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5:18 pm EDT

Long Island Rail Road [LIRR] seating/ luggage

the 522 to ronkonkoma, car 7193. 8/1/18
2 women boarded the train with luggage in penn on this very crowded train and because it didnt fit on the overhead placed them on the seats
I explained to them the train is always full. one of the women put her bad under the seat the other left it on the seat saying where should I put it then. both another regular commuter and I said by the luggage area. needless to say she ignored this.
there are 5 people standing in this part of the car, one of whom could be sitting.
the conductor/brakeman came through the car at 6 but said nothing
should customer comfort be a prime concern?
announcements and enforcement should be consistent but rarely is.

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5:05 pm EDT

Long Island Rail Road [LIRR] jamaica

Why is it that the 5:24 Hicksville pulls into Jamaica only to see The Atlantic Terminal connection close its doors, move out of the station by a few cars and then stop? Why can't the train stay in the station the 4 mins it stopped and take on passengers? And if it's the "on time" argument, you can't be serious. The 3-4 mins. max it would take to allow passengers to board couldn't make that much difference. Please, give us a break!

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4:13 pm EDT
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Long Island Rail Road [LIRR] train nearly 10 minutes late every day

The 4:52pm Babylon train leaving Penn is late arriving at Massapequa every single day; most days it is 9 minutes late. I take this "express" train Monday through Friday, that is supposed to arrive in Massapequa at 5:38pm but does not arrive until about 5:43pm. Usually, the train doesn't even leave Penn on time, and then "crawls" from about Merrick to Seaford, which is the first stop. I have had to cancel multiple appointments that I have made based upon when the train's arrival time is supposed to be. This is, by far, the LEAST on-time mode of transportation I've ever taken, with the exception of the 5:59pm Babylon train which was equally as horrible. This needs to change. People base their scheduled around the arrival time that is provided by the LIRR in their timetables.

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1:16 pm EDT

Long Island Rail Road [LIRR] mta parking lot for mta vehicles in speonk ny

June 19, 2018

I live in the condos directly abutting the mta parking lot in speonk, which is now utilized to park lirr trucks and vehicles (not the customer station parking west of depot road).
Since you park your vehicles there, the employees tend to eat and leave their garbage on the ground, ie, food, empty bottles, cans, bags with uneaten food, etc.
This will invite rodents and other living creatures!
It is insanitary, unsightly, and disrespectful of the neighborhood and the environment.
Either take the garbage with you or put it in covered trash containers. However, if you do put garbage cans, please be sure someone collects the garbage!
Thank you,
Beth fine 220 montauk highway; hampton villas, speonk
[protected].
Next week i'll send photos

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7:19 am EDT

Long Island Rail Road [LIRR] ronkonkama

Most of the conductors ate rude and regularly inplicate PAYING riders as farebeaters! Demanding that we state where or ride has originated when it's obvious if we leave Penn and have not stopped that it must have been Penn! It's clear on my eticket that I've purchased a ticket to Ronkonkama! I spend a hell of a lot of money and I WILL not be treated this way!

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8:10 pm EST
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Long Island Rail Road [LIRR] lack of help from conductor

On Christmas day, after finally finishing chemotherapy, I braved the LIRR to visit a cousin in Ronkonkoma. I bought a round-trip ticket from Penn Station. After stamping my ticket, the conductor stuck it in the seat in front of me. I got off the train without taking the ticket, (actually, didn't realize that I'd need it, assumed I had another ticket in my pocket). Upon boarding the train for home, I reached into my pocket for my ticket, only to find the receipt that I'd been given, (for the round-trip ticket). I explained to the present conductor that I unknowingly left the ticket on the last train, and I showed him my receipt for $29.95. He said there was nothing he could do for me and charged me $19 for a one-way trip ticket back to Penn Sta. (Merry Christmas!)

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12:56 pm EDT

Long Island Rail Road [LIRR] where are the buses???

A pedestrian was hit in New Hyde Park resulting in suspended service on some lines. Where are the buses to get riders off the train in Mineola and over to other lines that are running? Not everyone who travels on the weekend is looking for a day in the city. People need to make connections to get to work and onto port authority buses to go back to school. Where is their contingency plan? Unacceptable!

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2:34 pm EST
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Long Island Rail Road [LIRR] - noise and horn honking

Every day, Sunday 3 AM-3:30 AM into Monday is the worst, the Long Island railroad moves multiple trains over the Deer Park Avenue overpass. The horn honking and blasting is disturbing and interferes with our sleep. The quality of life and wholesomeness of the community is constantly interrupted by the horn honking and traffic of trains. Can you do it...

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11:06 pm EST

Long Island Rail Road [LIRR] inconsiderate ticket collector

Lirr complaint

Jan 14, 2015
7:58 train from penn to ronkonkoma
First car

I was riding the train to get home from new york city. I had an off-peak ticket which I planned on topping up for the peak ride that I was on. However, I was only a dollar short. My card did not have enough money to buy a one-way ticket to ronkonkoma, but it had just enough money to be able to pay the top up at the train station of ronkonkoma. All I needed was a bill to be written because I know that ticket collectors usually write up a bill when you do not have sufficient funds. I was planning on paying what I owed at ronkonkoma train station with my card because I couldn't buy a one-way ticket. The train conductor, a short, on the heavy side, older man, told me that I had to get off of the train at jamaica station. I asked him if he could take the four dollars that I had and write me a bill for one dollar so that I could pay it at ronkonkoma train station, and he told me no, he wouldn't do that for me. It is in the dead of winter, and this was taking place when the sun was already down. I did not feel safe having to get off of the train at jamaica station at night. Plus, I had to go to work which is why I had to take a train home during peak hours. The conductor was very rude and didn't seem to care for the situation that I was in. He was very inconsiderate, and the people around me who were watching thought he was bluffing. I asked the people around me if they had a dollar to help me out. I even showed them the inside of my wallet to show them that I was telling the truth and I only had four dollars cash on me. So a good stranger gave me the dollar I needed. Something should be done about whatever the policy is on topping up, because if there is a way for somebody to pay their top up then, the conductor should help them do that instead of throwing them off of the train, especially when he would be putting a young woman in danger of being raped at night at a train station. Doesn't what i'm saying make sense?

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8:27 am EST
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Long Island Rail Road [LIRR] assistant conductor # 1098

To whom this does concern;

My wife utilized one of the lirr trains yesterday and had a very disturbing experience.
She purchased a "round trip" off peak ticket prior to boarding @ $21.50. She boarded the train
In copiague heading to penn station. The ticket agent, assistant conductor # 1098, was in such
A hurry she just grabbed my wife's ticket, punched a bunch of holes in it, punched another ticket and placed it in
The holder on the chair back. My wife asked for the ticket back since it was a round trip ticket and the agent,
# 1098 said it was not a round trip ticket and left. My wife tried getting her attention throughout the trip to
No avail. All the agent said was go seek customer service, there was nothing she could do. My wife
Asked for her name. She said she was not allowed to give her name. All she did was show my wife
Her hat with the number 1098. My wife then found customer service in penn station. The agent there
Listened to her complaint and handed her a form to fill out which will be sent in upon completion.
Meanwhile, my wife bought a round trip ticket in copiague - the ticket agent confiscated the ticket -
Wouldn't do anything to help - went to customer service in penn station - no help there….
My wife had to come up with another $10.75 to purchase a one-way ticket home.

What would have happened if this event took place with a child? Or somebody that did not have another $10.75 to
Return home? The least the agent on the train could have done was search through her collected tickets to
Locate my wife's "round-trip" ticket.

Very bad business…. Extremely bad customer service… what kind of compensation will we expect to receive?

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4:21 pm EDT
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Long Island Rail Road [LIRR] harassment

On the 4:03 a conductor called the police on us for water on the ground of the train he has been harassing us nonstop for weeks. He delayed the train 10 minutes. The police just and got off the train. It was in the fourth car. I've been wanting to train for 16 years and there is no need for this. It was a babylon train and the police got on at jamaica. They question the whole train and no one had any complaints. He has been nothing but rude to the customers.

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Namaste0000
Lindenhurst, US
Mar 16, 2015 6:42 pm EDT
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Was his name Lou because that conductor is rude and a pervert.

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5:14 am EDT
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Long Island Rail Road [LIRR] incompetence

"overlapping redundancies"
Not a major problem but a pet peeve I have. Why can't the lirr fare collectors get their act straight. 90+% of them are fine hard working people. It's the rougues that are the culprit. Usually the late-nite crew are responsible for the incompetance. I hate being asked twice for my same ticket. We board the train at penn station & someone collects our tickets. We're in the last car. 20 minutes later after half the train is gone some rogue fare collector comes into the car apparently looking for tickets. I asked what happened to the original fare collector. He got defensive. Either he just woke up or the other guy other went to sleep like a lot of those late night collectors. Overlapping redundancies. Pure incompetance. One does not know what the other one is doing. Get your act straight people. This has happened to me at least 10 times. I can understand an occasional miscommunication but 10 times is too much.in the cosmic scheme of life this is trivial but it is annoying nonetheless. Do not ask me twice for my same ticket. Why can't these employees work certain cars? If one employee takes my ticket & 10-20 min. Later another employee comes along out of nowhere; what happened to the 1st employee? But
Don't confront them. They will get more defensive than perry mason or matlock. They will fight to the death for their right to be incompetant. This goes out to the 5-8% of rogue lirr employees. The rest are very nice people.

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10:03 am EST
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Long Island Rail Road [LIRR] east river tunnel issues

Good morning. I am a rider on the babylon line greatly affected by the east river tunnel issue. I am in the midst of dealing with issues from my employer regarding the tardiness to work as a result of the services disruptions. This morning there were significant delays incorrectly announced as 10-15 min delays. The train pulled in 30 min behind schedule resulting in a significant delay in getting to work. We need answers. There has to be a better solution. The babylon is one of the largest lines as you know and was the line mostly affected by cancellations/diversions. After doing some research trying to find answers since the mta website has been very vague about the problems, amtrak is now saying its going to be until mid january until the tunnels are fixed. When will it be possible to reroute / add trains back to the babylon line into penn station. There has to be some other solution... I pray. Mid january coupled with the coming winter months, I fear the problem will only be exacerbated.

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5:22 pm EDT
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Long Island Rail Road [LIRR] delays - suspended service

Aug 1, 2011 the lirr suspended service to most of the branches in both directions. Specifically the ronkonkoma branch. Because of this suspended service, I decided to take the babylon branch to the patchogue station which departed ontime 5:09pm. I am a long time customer with a monthly ticket that costs over $330 dollars per month. I receive emails messages and texts from the lirr messaging system. This system reported that there were 10-30 min delays on the line and possibly 90 minutes on other lines. Now because the 5:09pm train was believed to be operating on time and good services, I boarded this train and it did leave on time. I made arrangements with my wife to pick me up at the patchogue station at 6:40pm. Unfortunately this train was delayed from massapequa to patchogue and I finally reached patchogue at 9:10pm. I was on this train for 4 hours. We were told that there was a problem with switches and the main branches jamaica and something at mineola. I am not sure this was the case because the babylon line is an overhead elevated system not like ronkonkoma line with many crossings at ground level. I have no idea why this train was delayed for over 2 hours. I cannot imaging being stuck on a train for 4 hours - can you?. We were told by the conductors that there were congestion delays on the babylon branch. This company often encounters delays for some reason or another. The alternate plans are basically none.in my line of business, television, heads would roll if the news went offline for 2 hours for reason unknown, unjustified, or just incorrect reports for outages. The lirr is a ridiculous organization. They keep charging customers more money for budget issues and improvement plans and the service seems to get worse. Their on time performance reports cannot be correct. They all show avg 90% ontime which is impossible. They are not including days like this with long delays and suspended service. The on time performance for this delay must have been 10% and obviously not factored in the montly performance. Realize this is a single complaint and there are many others that can be made against the lirr for other days. This with very similar delays. The folks who manage this system are clueless. The conductors on the train actually went around and punched riders tickets while this 2 hour plus delay occurred. We were also told during the ride by the conductor that the delays were caused by paperwork that needed to be approved before they continued on from one station to the next. Paperwork? I am confused what paperwork? Do they mean 1800's paperwork to approve passing through track switches. Need I say more?

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6:47 am EDT
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Long Island Rail Road [LIRR] fare charges peak/off peak

Why is there a discrepancy with "fare" charges between conductors from penn station (zone 1) to zone 7 with an op (off peak) zone 7 to zone 3 ticket? I don't know how or what formula they're using currently but I do recall it based on the face value on the ticket in the past before the major price restructuring. Ex. If you didn't have a ticket at all you'll be charged a fare close to a one week metrocard. Stepup extended of 1 dollar telephone assistancs @ 718 _
Just pay it "whats a dollar"
If it's just a dollar why complain about gasoline.
Arithmetrick
5.75 off peak + 5.75 =11.50
Or two off peak in this case would add up to the peak value

Here's my situation:
1 had several police summoned on a 17:03 (5:03pm) train from penn to babylon, by personnel because I refused to pay the dollar difference which has been an ongoing issue with conductors either not knowing the fare structure arithmetic (charging different amounts with the same type ticket (off peak) to the same destination zone 7 to zone 1 (to and fro),

2 "extended" to and/or "stepup"
Question?
Is it 6 dollars or 7 dollars from penn to massapequa park or (zone1-7) with a massapequa to jamaica (zone 3-7) "off peak"

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Long Island Rail Road [LIRR] horrible service

This is very upsetting - I moved out east to Long Island from Queens NY and my experience riding the LIRR in just a little over month is really disheartening. Every week there are at least 2 incidents of train "derails" or "technical problems" or "frozen tracks" or whatever they come up with next - that delays my commute home from Manhattan after a very long day at work! The cost of transportation is really high - over $250 a month for both my husband and for myself- tgats over $500 not to mention the fact that you still have to pay gor subway transportation if you dont work in Penn station. This is a pretty significant cost - one you would expect is high enough that they can at least provide good, reliable service at least for the majority of the month! It's not just the delay that upsets me but it's the fact that the poor LIRR system is what is keeping me away from my son. It's the difference in seeing him for those 40 mins a day before he goes to sleep vs not seeing for another 24 hours. There has to be some grounds for a lawsuit here- I'm certain I'm not alone - it's just that we all keep quiet an things continue as they are. I'm not keeping quiet.

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ShameOnYou!
, US
Apr 30, 2019 12:56 pm EDT

I so agree! This is unacceptable! Either provide good service or lower the prices!

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Rosemarie Thomas
, US
Sep 14, 2018 5:36 pm EDT

I completely agree with this statement. as a matter of fact, I am about to submit a complaint right now regarding the LIRR train that I was just on. On top to the train being delayed, the doors did not open at my stop. No announcement was made or heard over the loud speak and the conductor who checked my ticket didn’t even mention that the doors would not be opening. When asking the conductor why an announcement was not made, she mentioned that maybe the PA does not work in the car I was in. I was even more outraged. Why are these old trains still being used if they are not fully functional. had to get off the train 30 minutes from my home on a Friday evening, after a long stressful week. Getting home later than normal to my family and young children. This is horrible and I am so upset I don’t know what else to do but write a complaint. This cannot continue...the MTA needs to do better. Everywhere you turn the service is horrible. The subways are horrible and the LIRR is horrible. I do t know what to do. The stress is too much.

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OysterBay4321
, US
Jul 05, 2012 5:07 am EDT

Agreed. I'm a daily rider of LIRR, specifically the Oyster Bay line.

The morning express train at 9:26 from East Williston makes too many stops. That's not express. The trains are constantly not on time for connections at Jamaica. There's always cars that are too SHORT, forcing crammed passengers. Often collectors don't even take money and check tickets.

What is up LIRR? Get it together! We pay too much for a lackluster service. Period.

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Long Island Rail Road [LIRR] senior/disabled fares on morning trains

This is a complaint about the fare structure on the MTA Commuter Railroads (LIRR and Metro-North). They do not honor reduced fares for seniors and the disabled on NYC-bound morning peak trains that arrive in NY between 6am and 10am. This policy is unfair because it makes those who are on a fixed income pay the very high peak-one way fare, a fare that most people on the train dont have to pay, as they are monthly commuters who get a heavily discounted monthly ticket. For example, an occasional senior or disabled person traveling on the LIRR into the city on weekday mornings, will have to pay over $11, while the commuters who are generally better off financially wind up paying roughly $5 per ride with their monthlies. They are taking money from those who cant afford it, while those who are better off effectively ride at the senior/disabled fare every day. The MTA has not responded to my complaints.

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Diana Pratts
Valley Stream, US
Dec 16, 2014 8:39 am EST
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The overall conditions and upkeep of the Valley Stream station appear to be getting worse and worse. There are numerous homeless individuals spralled out on the floor and seats. There are people smoking in the waiting area, there are numerous ceiling tiles missing, and the doors are repeatedly broken. For all the individuals that wait for the 5:20 AM train at the station it would be greatly appreciated if more attention was paid to the overall maintenance on the platform. There is no reason why so many people are put out and cold when we all pay to ride the railroads. Please provide security and transfer the poor homless people to a warm shelter.

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2:52 pm EDT
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Long Island Rail Road [LIRR] lirr

No clerks, but two machines on platform of broadway stop. Both faulty. For weeks on end. One doesn't collect my five dollar bills, nor does it recognize my (or my friend's) credit cards (while machines at other stations have taken same five dollar bills and accepted credit cards). The other, the touch screen doesn't work at all and on the keypad, only the number 4 works. Again, weeks on end. Have missed important appointments thinking this would be fixed. And if one boards the train sans tocket and with the excuse that machines don't work, you are told to write a letter and charged a step-up fee (I paid $12 for a normally $5.75 trip, as it was an emergency).
They have people who come to collect the dough. Why not have same people make sure machines work properly, in every way? One week, ok. Two weeks is dubious. Three weeks in a row or more with the same issues and it's irresponsible, cynical, careless.
Again, i've missed important appointments because of this issue.
Folks, do not depend on lirr machines.
In addition, trains have been extremely filthy as late (and I know i'm not the only to have made this complaint, as I just perused their website), which then raises concerns with regard to bedbugs and the like.
I'm not a 'letter writer' (clearly; I don't believe they ever make a difference when it comes to how corporations work), but this is ridiculous. They want our money, they should at least come through with a modicum of consistency with regard to what they purport to offer us.

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Carol Kienzle
, US
Oct 20, 2015 11:26 am EDT

On Sunday Oct 18th our party of three arrived at the Long Island Railroad station in Ronkonkoma. We purchased our tickets and were told that they were working on the tracks but that we would be bused to Central Island Station to get our train 10:40).
We boarded the bus after waiting on line with about 30 other people. As the bus pulled up to the CI station the train was pulling out.
We were told that we would have to wait for a hour to get another train. This would have made us miss the play that we spent $200.00 to attend as it started at 1:30. We tried to get help or information from the people at CI but were told " It's not my fault".
We had no choice but to pay a taxi $40.00 to take us back to Ronkonkoma to get our car and drive into the city.
We we got back to Ronkonkoma I ran in to advise the ticket seller of what happened...he said " It's not MY fault".
So I am writing hoping to get some satisfaction. I know it's no one's "fault" but someone should take responsibility. I think maybe the bus company who must have left late and caused us to miss the train in CI,
In any event I would like to be reimbursed for my taxi fare and also our tickets that we not longer need...as we will not be traveling into the city in the near future.
If I do not get any acknowledgement within 10 days...I will also write to my local congressman and the newspaper.
Looking forward to your reply,
Carol Kienzle
56 Chestnut St Mt Sinai NY 11766

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N Alcott
Malverne, US
Feb 18, 2015 10:51 am EST

I purchased several LIRR round trip tickets during the holidays in December.
I have ONE R/T ticket which expires on 2/25/15, I called LIRR asking if the ticket could be extended 5 days that I plan to use it on
March 5th, 2015. The response was: NO! TICKETS CAN NOT BE EXTENDED. YOU WILL BE CHARGED $10.00 AND RECEIVE A CREDIT FOR $6.00 TO THE FORM IN WHICH PURCHASE WAS MADE, i.e. IF YOU PURCHASED ON CR. CD. A 46.00 CREDIT WILL GO BACK TO YOUR CARD AND YOU WILL LOOSE THE $10.00.
That is completely rediculous!
Completely unfair. What the hell kind of way to do business is that. I pay you $10.00 F O R N O T H I N G!?!?!
ABSOLUTELY Absurd!

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greg cruz
new york, US
May 04, 2011 11:22 pm EDT

The long island rail road is at its worst time they have people that ride for free and my fare gets increased.I also fined that who ever does the schedule need to look at when people get out of work for examplei get out at 4:30 from Brooklyn and it take me now that they removed the 4:39 it take me 2hours to get home that I have to stay at the station for a half hour waiting for the 5:11 p.m. now beside the fact that I am spending so much time on getting home but now I am paying so much more for less service . I will be sending this letter to all media .I just want that they bring back the 4:39 so I can spend more time with my family pls I hope that this letter doesn't go on deaf ear.

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Long Island Rail Road [LIRR] - men's restroom deplorable unsafe

This is a complaint and a report on the deplorable and depraved conditions I experienced in the men’s rest rooms of njt and lirr penn station in new york city. On monday august 23, 2010 upon arriving in penn station just after 8am I had the unfortunate and immediate requirement to use a toilet. I first tried the men’s restroom up by 8th avenue and found it...

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Long Island Rail Road [LIRR] In-depth Review

Service Reliability:

Punctuality and On-Time Performance: The Long Island Rail Road (LIRR) is known for its punctuality and on-time performance. Trains generally adhere to their schedules, ensuring that passengers can rely on the LIRR for timely transportation.

Frequency of Delays and Cancellations: While occasional delays and cancellations may occur due to unforeseen circumstances, the LIRR strives to minimize disruptions to its service. Passengers can expect a relatively low frequency of delays and cancellations.

Response to Service Disruptions: In the event of service disruptions, the LIRR is proactive in providing updates and alternative transportation options to affected passengers. The staff is trained to handle such situations efficiently, ensuring minimal inconvenience to commuters.

Customer Service:

Accessibility and Availability of Customer Support: The LIRR offers accessible customer support through various channels, including phone, email, and in-person assistance at stations. The customer support team is readily available to address any queries or concerns.

Responsiveness to Queries and Complaints: The LIRR demonstrates a high level of responsiveness to passenger queries and complaints. They strive to address customer concerns promptly and effectively, ensuring a satisfactory resolution.

Assistance for Passengers with Special Needs: Passengers with special needs receive commendable assistance from the LIRR. The staff is trained to provide support and accommodations to passengers with disabilities, ensuring a comfortable and inclusive travel experience.

Ticketing and Fare Options:

Range of Ticketing Options: The LIRR offers a wide range of ticketing options to cater to different travel needs. Passengers can choose from single, monthly, and annual tickets, providing flexibility and convenience.

Ease of Purchasing Tickets: Purchasing tickets for the LIRR is a hassle-free process. Passengers can conveniently buy tickets online, through mobile apps, or at ticket machines located at stations.

Clarity and Transparency of Fare Structure: The LIRR maintains a clear and transparent fare structure, ensuring that passengers understand the cost of their travel. Fare information is readily available, allowing passengers to make informed decisions.

Train Comfort and Amenities:

Cleanliness and Maintenance of Trains: The LIRR maintains a high standard of cleanliness and maintenance for its trains. Passengers can expect clean and well-maintained train cars, ensuring a pleasant journey.

Comfort of Seating and Adequate Space: The seating on LIRR trains is comfortable, providing passengers with a relaxing travel experience. There is also adequate space for passengers to move around and store their belongings.

Availability of Amenities: The LIRR understands the importance of amenities for passenger comfort. Trains are equipped with amenities such as restrooms, Wi-Fi, and power outlets, enhancing the overall travel experience.

Safety and Security:

Implementation of Safety Measures: The LIRR prioritizes passenger safety by implementing various safety measures. Emergency exits and fire safety protocols are in place to ensure the well-being of passengers in case of emergencies.

Security Measures: The LIRR maintains a secure environment for passengers through the presence of staff and surveillance systems. Passengers can travel with peace of mind, knowing that their safety is a top priority.

Communication of Safety Instructions and Procedures: The LIRR effectively communicates safety instructions and procedures to passengers. Clear signage and announcements are provided, ensuring that passengers are aware of safety protocols and can navigate the trains and stations safely.

Accessibility and Infrastructure:

Availability of Stations and Accessibility for People with Disabilities: The LIRR ensures that its stations are accessible to people with disabilities. Elevators, ramps, and other accessibility features are available, allowing all passengers to easily navigate the stations.

Condition and Maintenance of Stations and Platforms: The LIRR maintains its stations and platforms in good condition. Regular maintenance is conducted to ensure a safe and comfortable environment for passengers.

Signage and Information for Navigation: The LIRR provides clear signage and information throughout its stations to assist passengers in navigation. Passengers can easily find their way around the stations, ensuring a smooth travel experience.

Route Coverage and Connectivity:

Extent of Coverage in Long Island and Surrounding Areas: The LIRR offers extensive coverage in Long Island and its surrounding areas. Passengers can conveniently travel to various destinations within the region using the LIRR.

Frequency and Availability of Trains on Different Routes: The LIRR operates trains with a good frequency and availability on different routes. Passengers can expect regular train services, allowing for flexible travel plans.

Connectivity with Other Modes of Transportation: The LIRR provides seamless connectivity with other modes of transportation, such as buses and ferries. Passengers can easily transfer between different modes of transport, enhancing the overall travel experience.

Value for Money:

Affordability of Tickets in Comparison to Service Quality: The LIRR offers tickets at a reasonable price, considering the quality of service provided. Passengers can enjoy a comfortable and reliable travel experience without breaking the bank.

Availability of Discounts and Promotions: The LIRR frequently offers discounts and promotions, providing passengers with opportunities to save on their travel expenses. Passengers can take advantage of these offers to further enhance the value for money.

Overall Satisfaction with the Value Received: Passengers generally express high levels of satisfaction with the value they receive from the LIRR. The combination of reliable service, comfortable travel, and reasonable prices contributes to a positive overall experience.

Environmental Impact:

Efforts towards Sustainability and Reducing Carbon Footprint: The LIRR demonstrates a commitment to sustainability by implementing initiatives to reduce its carbon footprint. Efforts such as energy-efficient practices and the use of renewable energy sources contribute to a greener transportation system.

Use of Renewable Energy Sources: The LIRR actively incorporates renewable energy sources into its operations. This helps reduce reliance on fossil fuels and promotes a more environmentally friendly mode of transportation.

Initiatives for Waste Management and Recycling: The LIRR implements waste management and recycling initiatives to minimize its environmental impact. Proper disposal and recycling practices are encouraged throughout the system, promoting a cleaner and greener environment.

Overall User Experience:

Overall Satisfaction with the Service: Passengers generally express high levels of satisfaction with the LIRR's service. The combination of reliable and punctual trains, helpful staff, and comfortable amenities contributes to a positive overall user experience.

Likelihood of Recommending the LIRR to Others: Many passengers are likely to recommend the LIRR to others due to its reliable service, convenient ticketing options, and overall positive travel experience. The LIRR is often regarded as a trustworthy transportation choice.

Areas for Improvement and Suggestions for Enhancements: While the LIRR provides a commendable service, there is always room for improvement. Some passengers suggest enhancing communication during service disruptions and further expanding the availability of amenities, such as Wi-Fi, on trains.

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Contact Long Island Rail Road [LIRR] customer service

Phone numbers

511 +1 (718) 217-5477

Website

new.mta.info

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