The most trusted and popular consumer complaints website
Explore your opportunities! Create an account or Sign In

Liquidity International / Unfair practices, horrible customer service

1 1270 Champion CircleCarrollton, TX, United States
Contact information:

I attempted to redeem some vouchers that were part of a package of products that I purchased a few years back. They have since then changed the name of the products - the products are the exact same thing just now have a new label. They also have switched the voucher - same exact concept which is that you buy a product with the voucher at a discounted rate. So of course they have said my vouchers are no longer valid. My vouchers have no expiration dates on them and I was never notified of any change nor was I told there would be a time frame that I would need to redeem them by. They said I had ample time to redeem - even though I was NEVER told they would be discontinued. I reminded them there was no expiration date and with each point that I made, I was treated more horribly. I finally expressed my opinion on how this was nothing more than a scam - there is no reason why they couldn't attempt to work something out - especially because the products and the "voucher" are all still items that they have - they just have a different label now!

I received a phone call back from someone named "Mika" - 1st words out of her mouth were "you work for an Insurance Company and you call us a scam???" What the heck does my job have to do with my issue with them??? I asked her what her last name is and she said it was none of my business. I then asked what her phone # was and she again said that was none of my business! She then preceded to tell me she needed my distributor ID # because she was closing my account! So... long story short, I asked for what is due to me - they refuse to honor their own vouchers - the rep that called me criticized what I do for a living, refused to give me her full name and refused to give me her contact #. I disconnected the call.

The next day I receive an email from "no name" accusing ME of being abusive and verifying the fact that they have closed my account with them. I responded to their email and guess what my response was??? I'm sorry, we are no longer acknowledging your emails... your account is closed. (again with no contact name on it!)


Post your comment