Next Retail
reviews and complaints

I've been shopping at next since I was a wee teeny bopper, and can hands on say that they are the best retailer out there BY FAR in terms of sizing. I have many friends who can also vouch for this. I'll admit, not all of their stuff is "trendy" but if your a grandad like me then comfort >> style.

I really wanted a shoes which were not available in stores and the girl in the Tarah retail was very helpful. She spent almost 10 min just looking for the shoes whilst she could have been serving other customers... She made my day once she found the shoes. They came after 5 days and fit perfectly! I love shopping at Next '

Next never fail to impress me when it comes to clothing. I am always shopping here for myself and my family. They have the best value for money and best quality and fit of any clothing brand I know, especially for jeans and trousers. Every guy I know tells me he shops at next for his jeans because they are so damn comfy, especially if your a curvy dude like me.
Overall a 5/5 not a bad word to say. Also next day delivery when you purchase online, you cant get better than that!

Even though I have shopped with NEXT for a long time and I have had issues in the past but tolerable. However lately, it's been insanely ridiculous as to the issues coming up each time I order something. Twice, I have placed an order. The first one, after confirming and taking out $800 out of my bank account in one go, a few days later they canceled the order without giving me a reason. When I called, the stupid excuse was " it was a large order" and to do separate orders next time. Then they have the infantry to return my money in bits and pieces of $15,$18,$17 etc instead of the one chunk of $800 they were so quickly to pull-out and they said 3-5 business days. The second time, I placed an order in 3 separate orders, the deducted money in the big chunk right away and sent a confirmation. Nine days later, I am yet to receive any status update on my purchase. So I called them to inquire, not for them to have the infantry to tell me, they did not see the order placed on the 28th(the day I placed the order with confirmation) but they see an order placed on the 4th April which is canceled. I said, first if, I never placed an order on the 4th and second I was not notified anything was canceled and I had to call them to get that information? I lost it and went off on whoever was on the phone asking for a supervisor which they said was not available but will be in an hour. They said a refund was already initiated and I said I want my refund now and in the big chunks they took it out and not bits and pieces. Their reason this time was " some security issue" which they could not even elaborate on. I have purchased with NEXT for a long time using same account to do purchases. So what stupid ridiculous security issue are they talking about? Then, they did not even have the courtesy to let the customer know about the security issues before canceling their orders and worse of all did not even have the courstesy to let the customer know their order was canceled! Unprofessional, not allowed for a business as this! I will NEVER EVER shop with NEXT again and I will make sure to let all my friends and everyone I know, not to shop with this company again. Complete rubbish of a company! Stay away, they have better clothing companies out there with far more better policies and customer service. Such idiots! I would give zero star if I could!

Purchase bought from NEXT on 13 April was not received at all.All the time promising me this week ,next week,this day,naother day and nothing.Already dont answer at all.Guess will ask my bank for charge back.

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I bought a dress for my graduation in early December, on the day of my graduation I got my make up done and wore it as I stood up the makeup artist noticed a big split . I've never experienced this before and tried it on in the shop before buying it. I had to use a safety pin to hold it together as my graduation was early in the morning and had no alternative as I was already away from home. You can imagine the embarrassment wondering if I was going to accidentally [censored] my bum running around trying to find a needle and thread and making sure I wasn't late. Luckily I was able to disguise this with my gown. Your dresses are not exactly cheap and I kept going back on forth on whether to spend that amount as a recent student. I have not worn the dress since that day, it's just disappointing that your dresses are such poor quality. Is there anything that can be done it's a shame my first purchase with lipstick is so negative.

Hi, I'm writing to complain about a watch I purchased for my daughter for her birthday in march. I purchased it from our local Argos store but failed to retain the receipt as the watch was in good working order and my daughter was very happy with it. however, over the past few weeks my daughter has noticed her wrist has been turning green every time she wears it. This is not something I'd expect to happen from a watch and especially not after under 3 months of wear. It has put my daughter off from wearing it has it is embarrassing and now she is left without a watch. Argos refused to give me an exchange without a reciept so I've decided to contact you direct. Please could you look into this for me as I would like a resolution. Kind regard Emma [protected]

I placed my order to go to Ashford kent store for me to collect from store, I then had an email to say my item was in store (twinkle str long set ) I then travelled from High halden kent to store to collect my parcel which I expected to be in store. I got the store then to be told a member of staff had muddled my parcel up with a other customer and they had given my parcel to them, which I was not impressed after 15 to 20 minutes of the member of staff trying to resolve the issue they then said they will receive order my parcel to be sent to my home address with next day delivery which I agreed to with certency that I was going to receive my parcel the next day. I waited in all day for my next day delivery parcel which no parcel came as you can imagine was very very annoyed and still waiting for it, I rang next directory and the lady I spoke to was quiet rude and not much help, I got told I need to get in contact with the next store where I ordered my item to be able to track it. I am a regular customer to next and lipsy and don't think I will be from now on with the experience that I've had.

I have ordered 2 dresses from Lipsy company through Internet on the 6th November. They have sent me order confirmation and they informed me that delivery is 5-7 working days. Today is 24 of November, I have not received the dress, they do not have a tracking number to give me in order to look through courier. They also informed me that they cannot do anything until 31 working days pass. After 31 working days they will mention the dress as a lost parcel (without telling me their future actions). I contacted the courier company Royal Mail who advised that if I don't receive my item by the end of tomorrow it is deemed lost yet Lipsy London says I need to wait 31 days.

I have ordered a dress from Lipsy company through Internet. They have sent me order confirmation and they informed me that delivery is 5-7 working days. Today is 4 of June, I have not received the dress, they do not have a tracking number to give me in order to look through courier. They also informed me that they cannot do anything until 31 working days pass. After 31 working days they will mention the dress as a lost parcel (without telling me their future actions). I have also informed them that I cannot wait all these days. I need the dress the soonest possible for a very important and special occasion. I believe that is unacceptable for such a big company to not be able to track their parcels and leave customers such a long period, waiting, without doing anything.

HI,

ALL

THIS IS THE VOICE OF A COMMON MAN

I WOULS LIKE TO BRING TO THE NOTICE OF NEXT GROUP OF SHOWROOMS THAT:
I PURCHASED A 42" PHILLIPS LED T.V WITH DDB TECHNOLOGY FROM NEXT SHOWROOM IN H.S.R LAYOUT ON 12TH SEP 2013,
BUT FROM DAY 1 I HAD AN ONGOING ISSUE OF SCREEN BLACKING OUT AFTER 1 OR 2 HOURS OF WATCHING DDB CHANNELS AND IF I SWITCH OFF AND SWITCH ON THE POWER FROM THE MAINS, IT AGAIN USED TO WORK FINE FOR A COUPLE OF HOURS AND AGAIN THE SAME ISSUE, THIS ISSUE TILL DATE HAS NOT RECTIFIED, SO FIRS I COMPLAINED TO VIDEOCON WHO SENT TWO OF THEIR TECHNICIANS WHO COULD NOT ISOLATE AND FIX THE ISSUE, THEN I CONTACTED PHILLIPS WHO ALSO SENT A TECHNICIAN WHO CHECKED AND SAID IT IS FAULT WITH THE INBULIT DDB SET TOP BOX SYSTEM BOARD, SO VIDEOCON AGREED TO PROVIDE ME WITH A REPLACEMENT UNIT,
BUT IN THE MIDDLE OF ALL THIS I WENT TO NEXT SHOWROOM AND WHEN I TOLD THEM ABOUT THIS ISSUE, A SALES PERSON BY THE NAME OF SUDHIR ACTED AS IF HE WIL GET THE ISSUE FIXED, HE SAID
SIR GIVE ME 48 HOURS I WILL PERSONALLY FIX THE ISSUE, HE IMMEDIATELY CALLED HIS SALES PERSON AND TOOK THE COMPLAINT NUMBERS WHICH I HAD LOGGED WITH VIDEOCON FROM ME, AND SAID NOT
TO ESCALATE TO PHILLIPS, I CLEARLY GOT THE IMPRESSION THAT THESE BUGGERS WILL NOT HELP ME IN THIS REGARD, BUT THE WAY HE ENACTED ALONG WITH HIS BUNCH OF IDIOT AND ### SALES PERSON AND HIS MANAGER DOES NOT CREATE A GOOD LASTING AND FAITFUL IMPRESSION IN ANY CUSTOMER, TILL DATE NO ONE FROM THAT SHOWROOM HAVE CONTACTED ME REGARDING MY T.V ISSUE,
TO ADD TO THE ABOVE, THE 42" LED PHILLIPS DDB TV WHICH THESE ### FROM YOUR NEXT SHOWROOM SOLD TO ME ON 12TH SEP WAS A OCT 2012 MANUFACTURED OLD STOCKED UNIT, AND WITH OUT DISCLOSING THIS THEY SOLD IT TO ME AT Rs 46, 500/- WHERE AS THE ACTUAL PRICE(MRP-Rs 60, 990/-)MORE OVER THEY DID NOT PROVIDE ME WITH THE INVOICE AT THE SAME TIME, BUT I HAD TO WAIT TILL 20TH SEP AND I HAD TO GO BACK TO THEIR STORE TO GET IT, AND
WHATS STUNNING ABOVE ALL OF THIS IS IN THE INVOICE THEY HAVE MENTIONED THAT I HAVE MADE THE PAYMENT USING MY HDFC DEBIT CREDIT CARD WHERE AS I DON'T OWN A SINGLE CREDIT CARD,
I PAIDED THE ENTIRE Rs 46, 500/- IN CASH,
THESE ### WHO ARE OPERATING FROM H.S.R LAYOUT NEXT SHOWROOM ARE BIG TIME FRAUDSTERS AND I HAVE TAKEN UP NECESSARY STEPS TO CREATE AN AWARENESS TO AVOID H.SR LAYOUT CITIZENS FROM BUYING ANY STUFF FROM THIS SHOWROOM AND ALSO ANY ELECTRONIC
EQUIPMENT ON SALE IN THIS SHOWROOM IS EITHER A 2011(MOBILES, TABLETS ETC.) MAKE OR 2012(WASHING MACHINES, LED, LCDs ETC.),
I HAD A VERY GOOD IMPRESSION OF THIS SHOWROOM TILL MARCH 2013 WHEN I LAST BOUGHT A 32" LED TV,
IN THE PAST I HAD EVEN BOUGHT A REFRIGERATOR, WETGRINDER,
BUT AFTER THIS INCIDENT I HAVE DECIDED TO MAKE SURE PHILLIPS AND VIDEOCON CANCEL THEIR DEALERSHIP WITH THIS STORE,
SO I AM KEEPING THEM IN Cc FOR THIS E-MAIL,

I REQUEST THE CONCERNED AUTHORITIES TO TAKE STERN ACTION AGAINST THE WORKERS OF THIS STORE AND MAKE SURE THEY CLEAR OUT ALL THE OLD STOCK AND PRETTY SOON THEY WILL RUN OUT OF BUSINESS AS I HAVE STARTED INFORMING MY NEIGHBOURS AND OTHER ABOUT THIS BLUNDER WHICH THIS STORE IS COMMITING ON A DAILY BASIS.

I APPRECIATE THAT PHILLIPS FINALLY HAS TAKEN THE RESPONSIBLITY OF GIVING ME THE REPLACEMENT UNIT.

3 weeks ago I made on-line order and bought some clothes from this company, I didn't receive my things yet so I call to their costumer service and was very disappointed. They say that everything is ok, they don't know why I didn't received my things yet, and gave the advice to wait for 1 more month, but in their website usually international delivery takes 7-10 days. OK, When I asked them the trucking number of my order, it appear they don't have trucking numbers for international deliveries, no trucking number, no delivery? Very suspicious. Scamers! Can be. If I receive my order I will change my mind.

I ordered some clothes from the Next website and selected delivery for a Saturday, giving them almost a week to arrange delivery. The delivery times given were between 8am and 6pm, so I waited in all day. 6pm arrived and no delivery so I called their customer services department. They told me my goods were at the depot but hadn't been collected by their courier, they were totally unhelpful and fobbed me off telling me someone would call me today.

In the meantime I emailed them telling them to arrange a delivery for this evening and call me this afternoon to confirm the details.

As yet I have heard nothing from them, no replies and no delivery. This is probably the most incompetent company I have ever dealt with and I certainly won't be buying anything from them again :(

i went to buy a dress from lipsy on friday. when i got home i took the tag off and hanged the dress in the back room in my house. on saturday morning i noticed that the hem was coming off. i had to go out and buy another dress to wear as i was going to a wedding that day. today i went back to the store and they refused to exchange, refund or even take the dress for repair, the staff were very rude to me, they kept findind excuses . the manager said that the hem coming off is not a manufacturers faults so whos fault is it. they gave me a false number to ring and they rang their head office before to say that i was going to phone them, they even gave me racial abuse. i have never bought anything from lipsy and i am disgraced by them their staff should learn manners. i told the manager that i have had cancer for two and half years so i havent been out and i was told by her that she didnt care if i was dying or living where do they learn manners. they were appalling and i am taking this matter further

Last Saturday I received an email alert from my bank of unusual activity on my debit card. I checked my account online and saw an unauthorized charge for almost $700 to a UK website I had never heard of called Lipsy.co.uk

I immediately called my bank's fraud department and alerted them that there was an unauthorized charge and I filed a fraud claim, and they put a block on the debit card so the identity thief/scammer who had obtained the card number couldn't do any more damage. My bank then reversed the fraudulent charge.

3 days later I look at my bank balance and the fraudulent charge has once again shown up and money has once again been taken from my account. Apparently Lipsy filed a claim because the fraudulent charge made by the identity thief was reversed. So I had to file another claim to try to recover the money that has been stolen from me via Lipsy's website.

I am getting hit with daily overdraft fees as a result of the double whammy of the theft of my identity and debit card by the original identity thief, and Lipsy taking money from me the identity theft victim rather than going after the criminal who they allowed to purchase items with a stolen debit card on their website (a website which obviously has piss poor security if it doesn't have safeguards in place in its checkout system to prevent criminals from using stolen debit cards on its site.)

So now I've been victimized twice: once by the identity thief who obtained my debit card info, and then again by Lipsy who filed a claim to grab money from me, the identity theft victim, rather than trying to catch the identity thief who stole my info and card.

To summarize: the identity theft victim gets screwed, and both the identity thief (who ordered items with the stolen card) and Lipsy (who made a profit on the items it sold the thief) end up making a buck off the theft of my identity.