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Lipaphen - Acai Berry Cleanse & Life Cleanse / Accounting discrepencies and lies about free trials

1 2040 NE 163 St. suite 305, North Miami Beach, FL 33162North Miami Beach, FL, United States Review updated:
Contact information:
Phone: 1-866-949-0138

I ordered under a free trial for 30 days of 2 products offered. The Acai Berry Cleanse and the Life Cleanse. I received the product 7-10 days after the order. Twenty days after I signed for these my bank account was charged. The trial was not complete and the amount charged was different than the add had stated. I was told my account would be charged $79.86 for the product after the free trial period ended. I was charged $87.13 twice. I have contacted the company about my refund and canceling any subscriptions. It is difficult to locate the original web pages because the sights and the amounts are always altering. Each product that is offered has a different web page. Lipaphen.com is available now 12-28-08. They sell Lipaphen-RX, Acai Berry cleanse, and Life cleanse.

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Comments

  • Je
      30th of Dec, 2008
    +1 Votes

    I am very disappointed and angry. I ordered a free trial of Acai Berry for 6.95 and my account was charged 10-20 days later for $87.13 plus a 2% $1.74 charge. I did not receive the order until 10-20 after placing the order online as well. I was also charged $3.95 for the lipaphen which I have not received. when I called the company they stated they could not do anything about the 41.74 or $3.95 charges. this company is a fraud and I would like to see them closed down for their dishonesty and misrepresentation of the web. I have not be able to get through to this company on the website they gave.. www.lipaphen.com nor have I been able to find FWM Labortories in florida. My account has been charged two $36.00 overdraft fees because they charged my account for a fee I did not approve. I want complete restitution for all charges. I contacted the company to unsubscribe me and cancel any accounts they have set me up for with them.

  • Pa
      6th of Jan, 2009
    +1 Votes

    I agree 100%!!! I am very upset that I did not have the product for the trial time for more than 2 weeks, and then $87.13 was deducted TWICE out of my acct. I did not sign up for any long term purchase. This is deceiving to say the least. This goes to show you must be aware of scams like this company. To be honest, the product has made no difference in my body, energy level, or colon health for that matter. The company claims they don't even sell colon 700, and don't want to refund that portion of the money. Both product were purchased together, mailed to me together, yet, they claim they don't sell it!!! Figure that out.. This company should be out of business. I will not quit untill I have been refunded all of my money!!!

  • Zk
      7th of Jan, 2009
    0 Votes

    I have to thank you all for your postings. I didn't find this site until after my order was placed. Your experiences are something I hope to avoid.

    Someone posted an 866 number but warned of the wait. It was only 6 minutes and Angela was very pleasant and efficient. I didn't have my order confirmation number but she found it, as she should have, with my name and zip. I was even given a cancellation confirmation number.

    I'll be checking my Visa daily to insure that the charge never made it or was credited. I'll post back here if there are any 'issues' that come up. But felt
    I should thank everyone here for the warnings.

    I have more fun ways to waste my money. Be safe all.

  • Sp
      8th of Jan, 2009
    0 Votes

    I am currently on the phone with this company. I was recently scammed by columbia house and am not thrilled to be going through this again. Did you receive your money back or are you still involved in a battle with them? This company is horrible to do this to people that are just looking for something that actually works to make them healthier.

  • Hn
      9th of Jan, 2009
    0 Votes

    I have fallen prey to the same trickery as the complaints already listed. I have contated the company twice 12/31 08 about the charges and again 1/09/09 after additional chargers were made against my account. Supposedly, my first cal was to clear the problem. When I reviewed my accounts and was charged a second time I again called.

    The address from my first cal was 2495 Sterling Road #20, Fort Lauderdale FL 33322. The second call yielded 2040 N.E. 163 St, Suite 305 North Miami Beach Fl33162.

    It is apparent this is a scam. It is necessary to make banking institutions and law enforcement aware of this company and shut them down.

  • Du
      16th of Jan, 2009
    0 Votes

    I found this website and several others with the same complaints after I had ordered my free trial. I called my bank and they blocked my debit card, its now a dead card, unusable. I will begetting a new card in a week.

    Thanks for this website, saved me alot of money it looks like!!

  • Co
      19th of Jan, 2009
    0 Votes

    I ordered the Acai berry Pro and the Acai berry Detox for my wife, the Acai berry Pro came right away. I placed the order on 1/05/09 I ordered them at the same time, I still have yet to receive the Acai berry Detox (colon cleanser) a.k.a. Lipaphen RX. which I did not find out that this product was Lipaphen RX until now. I lost the order confirmation that I printed when I first placed the order for the Detox(LIpaphen) which is the only copy you will ever be provided with there will never be a conformation E-mail as the web site states so I didn't know what web site I ordered from I found the shipping charge on my bank statement which only had a partial phone number listed 1-866-949-10, I called my bank to see if they had the complete phone number they did not. I was pretty much shier luck that I found the web site again, I called the 1800 number and it was busy for the first 5 times I called and when I got through a recording came on and said that the call may be recorded and then the line was disconnected. I dug around and found a number in Florida and called it and it was eternally busy I gave up on trying to contact them and immediately called and had my bank cancel my debt card so they would be unable to charge my card. I was lucky that I caught this today because, I am pretty sure they would have charged my card tonight and I would have never seen that money again.today is marks the end of the free trail basis. in a way I am glad they did not send me the product because I would have not found out that THIS IS A SCAM because I probably would not have looked into this situation any further. Neither web-site gave any terms and conditions up front, you have to really dig to find out what they are really doing and what they are going to charge you. P.S. go to G.N.C and get a better product for alot cheaper it is worth the drive not to have to worry about being ripped off.

  • An
      27th of Jan, 2009
    0 Votes

    I too am a victim of this scam! I got my credit card bill today showing the trial offer amount and then the $87.13 charge 8 days later. I have put this charge in dispute with my credit card company. The Acai Berry Detox did not cure me of anything except ever trying an internet "free" offer again.

  • An
      27th of Jan, 2009
    0 Votes

    I found another site that gave this website for help with this problem: http://www.247chatsupport.com/

    Here is my discussion with Liza:

    Liza: Welcome to our 247 Live Chat Customer Support.
    Liza: How may I help you today?
    Andy: I have fallen prey to the Acai Berry Detox Scam that is all over the internet. I was told you could help me stop further billings and get me a refund for the $87.13 charge already on my card. I have already disputed the charge with my Credit Card company.
    Liza: I will assist you on your concern... but please allow me to pull up your record first.
    Liza: may I please have your first and last name?
    Andy: Andy XXXXXXXX
    Liza: One moment
    Liza: I was able to pull up your record and it shows that you did not cancel the trial subscription
    Liza: that is the reason why you were billed for the full amount
    Liza: and I have canceled the subscription
    Liza: Cancellation number: 178401
    Andy: It said nothing about a trial subscription! It said I could try it for $3.95. I have a lot of evidence behind me that shows this has been going on all over!
    Liza: On the homepage of the site acaiberrydetox.com
    Liza: On the lower part
    Liza: there is a terms and conditions
    Liza: It clearly states there
    Andy: When can I expect my refund??? This is a scam and you know it!
    Liza: that if you will not cancel the
    Liza: trial subscription
    Liza: you will be automatically billed for the
    Liza: whole month subscription
    Liza: This is not a scam
    Liza: hust a friendly reminder
    Liza: just*
    Liza: next time if you will purchase
    Andy: When can I expect my refund?
    Liza: something formt he internet
    Liza: please try to read the terms and conditions
    Andy: I am done buying trial items from the internet.
    Liza: i have forwarded your concern to the refund department
    Liza: You will receive an email confrmation once the refund is in process
    Andy: Thank you.
    info: Your chat transcript will be sent to atkoschmann@yahoo.com at the end of your chat.
    Liza: Thank you for chatting with us and have a great night!


    I don't know if they will make good on this, but I can only hope!

  • Mr
      29th of Jan, 2009
    0 Votes

    I've also am a victim to this deceptive company. I too believed I would only be charged the $3.95 s/h for the Acai Berry detox. I ordered that on January10th, and never received the product, 1/29/09. I was totally thrown for a loop when I checked my checking acct. balance on Tuesday, and saw the $87.13. I called immediately that morning. They gave me a lot of run around. They said the $87.13 would be credited back to my acct., but I had to wait for their email confirmation. I'm still waiting! I even called back today at 1-866-949-0138 AND the number is disconnected!!! I will NEVER try another free trial product online.

  • Dm
      29th of Jan, 2009
    0 Votes

    I am currently on hold (have been for 10 min) waiting to speak with a supervisor. I ordered the trial for 3.95 on 1/20 and saw today my acct was charged 87.13. I called and got my cancellation confirm # and was told me refund request was sent in - but there is no way to personally get in contact with the refund dept., they will contact you via email with no specific time limit. I too will NEVER order from a "free trial" website again!

  • Ma
      30th of Jan, 2009
    0 Votes

    I unfortunately found this site to late. I ordered the free trail and by the time I got my bank statement they had already charged my account $87.13 twice. Every number I have has been disconnected or keeps you on hold forever then disconnects you. I went to my bank and cancelled my debit card. I will never ever try anything on the internet again if I can't get it at a local store I won't be trying it. Even if I could have gotten through to someone I truly don't think for an instance I would have gotten a refund. These people if that is what you can call them are frauds and obviously find making money easier by ripping off innocent people instead of earning it. They are nothing but thieves of the lowest kind.

  • Jo
      31st of Jan, 2009
    0 Votes

    Unforutunately, I am a victim also and just waited 15 minutes for someone to answer the phone at 1-866-949-0138 listening to horrible music and then a hang up. How can I stop them charging my bank account? I used a debit card also. I haven't even tried the stuff and am now scared to. did anyone try it?

  • In
      31st of Jan, 2009
    0 Votes

    ********* READ THIS ************
    1.) OK - A LITTLE HELP FOR SOME OF THE TRUSTING PEOPLE OUT THERE. THE SAME THING HAPPENED TO MY GIRLFRIEND MONTHS AGO WITH THIS COMPANY. WE NEVER GOT A REFUND... SO DON'T BANK ON IT.

    2.) THE INTERNET IS FULL OF SCAMS AND HACKERS (WITH VIRII AND KEYLOGGER PROGRAMS) THAT WILL STEAL YOUR CARD INFO OR SCAM YOU WITH FREE TRIALS BECAUSE NONE OF US READ THE GOD DAMN FINE PRINT, I HAVE DONE THIS MANY YEARS AGO AS KID SO LISTEN TO ME.

    3.) IF YOU WANT OR NEED TO BUY ### ONLINE --- *** GET A PREPAID CREDIT CARD!!! ***

    THAT'S IT...WOW...SO SIMPLE NO, I'M NOT SELLING THEM BUT YOU CAN GET THEM FROM YOUR LOCAL DRUG STORE OR BANK - THESE WON'T HAVE YOUR NAME ON THEM EITHER, BUT HAVE A VISA OR MASTERCARD LOGO AND ARE USED JUST LIKE YOUR BANK CARDS.

    4.) I HAVE 3 OF THESE CARDS I KEEP AT HOME. IF THERE IS NO FUNDS ON THE PREPAID CARD...THE SCAM COMPANY GETS NO MONEY!!! IF YOU WANT TO BUY SOMETHING THAT COSTS $6.95 ONLINE, GO LOAD $10 ON THE CARD AND USE IT RIGHT AWAY. THEY GET THEIR MONEY, YOU GET YOUR ###, AND YOU DON'T LOSE YOUR HARD EARNED MONEY... THAT'S IT!!! I HOPE I HELPED YOU PEOPLE GET A CLUE ABOUT THE INTERNET AND YOUR MONEY. IF JUST ONE OF YOU LISTEN TO ME THEN THIS HAS BEEN WORTH MY TIME... TAKE CARE - HAPPY SHOPPING!! (safe shopping) :-)

  • In
      31st of Jan, 2009
    0 Votes

    *******************************************************************************
    IF YOU USED A CREDIT CARD - - - CALL THE BANK AND DISPUTE THE CHARGES
    *******************************************************************************

  • Ti
      2nd of Feb, 2009
    0 Votes

    The same thing has happened to me. First a charge of $3.95 for shipping, then my product came, and ten days later a charge on my account for $87.13. I have disputed it with my bank because I put it on my debit card. They gave me a number to call which was disconnected. Does anyone have a number I can try??? This is horrible!

  • An
      4th of Feb, 2009
    0 Votes

    For all those that are saying this should be reported to the Better Business Bureau, check this out: http://www.walletpop.com/blog/2009/01/08/bbb-warms-of-acai-berry-weight-loss-scam/

    Maybe you can use it in trying to get your charges reversed. I am going to try!

  • Di
      7th of Feb, 2009
    -2 Votes

    Hi! I just checked their site.. i think it is not really a scam.. I mean .. the terms and conditions they have posted is of legal basis.

    Terms And Conditions

    CAREFULLY READ AND AGREE TO PURCHASE TERMS BELOW BEFORE ORDERING:

    I understand that by ordering Lipaphen, I am agreeing to receive Lipaphen for a free 14-day trial period (days of availability for actual usage could be less depending on shipping time) beginning on date of order. $4.95 (non-refundable) for S&P. I understand that unless I cancel by calling 1-866-949-0138 within this 14-day period, beginning on the 14th day my credit card will automatically be charged $87.31 (Free Shipping) for a 31 day supply of Lipaphen to be shipped at that time to my door.

    Thereafter, until and unless I cancel, my credit card will automatically be charged an additional $87.31 every 31 days for a new supply of Lipaphen. I understand that I may cancel any future shipments Monday through Friday by calling 866-949-0138. Our hours of operation are from 8am to 5pm MST.
    We do not accept returns on any products that have been shipped.

    FWM Laboratories
    Lipaphen-RX
    2495 Stirling Rd #20
    Fort Lauderdale, FL 33312
    866-949-0138

    Here are the links for the other products..

    http://www.acaiberrydetox.com/offer/acaiberrydetox/terms.html
    http://www.life-cleanse.com/offer/lifecleanse/terms.html

    Please check the terms and conditions first.
    I was never a victim of any scams online .. Because I read everything first.. I'm not to eager just because it says FREE .lol

    It's hard to accept the truth but it is still your fault guys...

  • St
      9th of Feb, 2009
    0 Votes

    It may be our fault to buy it but taking the right steps to cure it and it still back fires, what a crock. I ordered the acai berry, and a week later I cancelled it because I didn't receive the product. I waited fourteen days. They gave me a refrence number and said that I would not be charged at all because I didn't receive anything from them and that my subscription was done. Three days later they charged me 87.13 twice. I went to my bank filled out a dispute form, cancelled my card and sent in also for the overdraft fees that incuured with having them withdraw the money. Also, you may find a charge for 19.95 from some selfhelpppf.com. They are in cahoots with them. Dispute it because the idiots there won't even know who you are, just that they got your card number from the other company.

  • Mr
      18th of Feb, 2009
    0 Votes

    I finally received my refund/credit of $87.13 this morning! Yay!! It took 3 weeks (1/27/09) of threatening them that I would contact the BBB and my County Clerk office to pursue action against them, and they finally credited my checking acct. with the refund today.

    This is what I did: I would call religiously almost everyday, and give them hell. I made sure I spoke to a supervisor. They finally gave me a reference # - I took a break from calling them a couple of days - and I happen to call again on Friday, Feb. 6th, and they mentioned that my refund was sent to the dispute department, and my acct. would be credited within 7-10 business days. Thank goodness I got my money back, and I've learned my lesson.

    For current victims, be persistent in getting your money back! It can happen. You have to threaten them in order to get your money back. I would call 1-866-949-0138 after 3 pm EST. I really never had a problem waiting for a long time. I realized that this was the best time to call them; I usually waited no more than 5 minutes for an actual person. Good luck!

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