Linux Value Plan / Overbilling on company credit card
Our 2-year contract signed in 2006 with Interland hosting for a small specialized web site was being handled well until Web.com bought Interland.
Normally we are reluctant to allow vendors to put recurring charges on our company credit card, but Interland had behaved responsively for several years.
When Web.com took over billing this year, an audit of our credit card statements showed that we had been charged more than double the price we contracted for. We called to ask for an explanation, and were rebuffed: we had to "open a ticket". In the past, we were always able to speak directly and immediately with Interland about billing: no such luck with Web.com.
While they did refund the excess charges, we no longer feel we can trust this organization. There seems to be a disconnect between their various departments, and nobody is in charge.