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1.8 14 Reviews

Lingerie Diva Complaints Summary

3 Resolved
11 Unresolved
Our verdict: When using services from Lingerie Diva with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Lingerie Diva reviews & complaints 14

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J
11:31 pm EDT

Lingerie Diva Return refusal for no reason

Don't buy from this company . An item didn't fit and I returned and they claimed it was missing a piece which was not the case . They never returned the money or the merchandise.

I sent the entire set back and they claimed there was missing underwear. This didn't make sense because I didn't even try on . I left in box and return. They are lying simply to not give refund. They took forever to respond to any message aslo.

Desired outcome: I just want my money back.

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S
7:08 am EDT
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The complaint has been investigated and resolved to the customer’s satisfaction.
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Lingerie Diva has left an official reply on this complaint.

Lingerie Diva red silky bikini lingerie set for women

The product is different from which product that I order. Like I order Lingerie set for women but i received a pink cown... which is useless for me. The product which I ordered is entirely different from the product which received. If my product is not available than please refund my money back or otherwise I only Want Lingerie set so please kindly exchange my product as soon as possible, thanks

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Update by Saleha Hamza
Aug 08, 2018 7:11 am EDT

I hope daraz will solve my complain as soon as possible

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The complaint has been investigated and resolved to the customer's satisfaction.

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S
8:09 am EST

Lingerie Diva service

I ordered an item on the 5th of feb, paid for 3 day shipping, and then got an email 2 or 3 days later saying you needed a pic of my ID and credit card front to back. That is ridiculous and No one in this business needs to be asking for a picture of me and my credit card numbers. I paid extra so it would be here before valentines day. I have been calling and emailing with no response. I haven't got my money back. I didn't realise how stressful it is to order from you all.

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Is Lingerie Diva legit?

Our verdict: Complaints Board's thorough examination reveals Lingerie Diva as a legitimate entity with notable strengths. Despite a 21% resolution rate on customer complaints, which invites a closer look, Lingerie Diva stands out for its commitment to quality and security. Clients considering Lingerie Diva should delve into its customer service record to gauge compatibility with their expectations.

Lingerie Diva earns 94% level of Trustworthiness

Perfect Trust Endorsement: Lingerie Diva achives 94% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Lingerie Diva. The company provides a physical address, phone number, and email, as well as 2 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Lingeriediva.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Lingeriediva.com you are considering visiting, which is associated with Lingerie Diva, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Several mixed reviews for Lingerie Diva have been found on various review sites. While some customers have had positive experiences with the company, others have reported issues with their products or customer service. It's important to read and consider a variety of reviews before making a decision to purchase from this website.

Lingerie Diva website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Lingeriediva.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

Adult content may be available on lingeriediva.com. It is important to be aware of potential risks and to use caution when accessing or engaging with such content.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Lingerie Diva's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 21% of 0 complaints were resolved.
  • Lingerie Diva's website has revealed that it is not properly optimized for search engines. This could be a red flag indicating that the company is attempting to hide its activities from the public.
  • Multiple low-rated websites are found on the same server. There could be such as technical issues or poor website optimization. To determine if the websites are part of a scam, it's important to review them and look for signs of fraudulent activity.
  • Lingerie Diva protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Lingerie Diva. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
2:04 am EDT

Lingerie Diva Avoid!

This is the worst site I have ever dealt with and their customer service is beyond terrible! Bought some lingerie from Lingerie Diva store and everything was poorly made and looked terrible. I was disgusted and didn't like anything so asked for a refund.
When I contacted them they replied rudely and said that if I didn't like their products I should not have ordered in the first place.
Item looked different and much better on their website than in real life!
I wasn't able to get a refund or an exchange! Avoid!

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F
10:54 am EDT

Lingerie Diva LingerieDiva items

OK..GUYS AND GIRLS LISTEN UP!. My husband and I are celebrating 20 year ANNIVERSARY. I order almost $300.00 in lingerie. Upon receiving the items, Two of the eight fit. I wear size 12 in jeans. The ones that did not fit was O/S, one size fits all. I tried them on the night I received the packages, when they did not fit, I and my hubby both carefully boxed them back up in original boxes or packaging THE SAME NIGHT, WITHIN 1 hour of receiving the order. I got RMA, and PREPAID LABEL FOR ALL THE ITEMS. I sent the items back on or around 9/24/2016. I waited about 8 days and called to check on refund. I was told they run 2 weeks behind processing refunds, which is IMPORTANT because you can only refund within 14 days of purchase. Anyways, I said ok, I was told as soon as they process I would be refunded. On 10/202016, I receive Message from LingerieDiva state they are returning the items back to me with $0.00 refunded. I immediately contacted PayPal to start a claim. Today on 10/21/2016 I called LingerieDiva, and asked why they were returning items to me? I was told that it was Hoisery and Hoisery that is on sale is all sales final. I said Which item was Hoisery, she COULD NOT ANSWER! I had ordered non Hoisery items. I asked how could a jumpsuit with a hoodie be Hoisery, she said YOU WORE THAT! I said you know that I DID NOT. I was then told, she was not going to listen to me and did not have to. I told her have good day.

I have contacted the fraud dept at PayPal, I have contacted local police to file FRAUD CHARGES AGAINST the owner of this company. I am not stupid, and I had taken pics of everything that was boxed and put in bag for shipping back to them, I did this in case it was disputed!

DO NOT BUY FROM THEM. IF YOU HAVE BEEN DEFRAUDED BY THESE PEOPLE, CONTACT AUTHORITIES ASAP.

I will now order from YANDY, they are LEGIT!

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Update by Faye Bama
Oct 21, 2016 10:57 am EDT

1.0 star rating 10/21/2016
OK..GUYS AND GIRLS LISTEN UP!. My husband and I are celebrating 20 year ANNIVERSARY. I order almost $300.00 in lingerie. Upon receiving the items, Two of the eight fit. I wear size 12 in jeans. The ones that did not fit was O/S, one size fits all. I tried them on the night I received the packages, when they did not fit, I and my hubby both carefully boxed them back up in original boxes or packaging THE SAME NIGHT, WITHIN 1 hour of receiving the order. I got RMA, and PREPAID LABEL FOR ALL THE ITEMS. I sent the items back on or around 9/24/2016. I waited about 8 days and called to check on refund. I was told they run 2 weeks behind processing refunds, which is IMPORTANT because you can only refund within 14 days of purchase. Anyways, I said ok, I was told as soon as they process I would be refunded. On 10/202016, I receive Message from LingerieDiva state they are returning the items back to me with $0.00 refunded. I immediately contacted PayPal to start a claim. Today on 10/21/2016 I called LingerieDiva, and asked why they were returning items to me? I was told that it was Hoisery and Hoisery that is on sale is all sales final. I said Which item was Hoisery, she COULD NOT ANSWER! I had ordered non Hoisery items. I asked how could a jumpsuit with a hoodie be Hoisery, she said YOU WORE THAT! I said you know that I DID NOT. I was then told, she was not going to listen to me and did not have to. I told her have good day.

I have contacted the fraud dept at PayPal, I have contacted local police to file FRAUD CHARGES AGAINST the owner of this company. I am not stupid, and I had taken pics of everything that was boxed and put in bag for shipping back to them, I did this in case it was disputed!

DO NOT BUY FROM THEM. IF YOU HAVE BEEN DEFRAUDED BY THESE PEOPLE, CONTACT AUTHORITIES ASAP.

I will now order from YANDY, they are LEGIT!

Update by Faye Bama
Oct 21, 2016 10:56 am EDT

These people at LingerieDiva are liars, and scammers. They will say you wore stuff to keep from refunding you money. I advise everyone to buy elsewhere.

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U
3:57 am EDT

Lingerie Diva The worst services and bad production

I ordered lingerie from the website www.lingeriediva.com. The size was completely wrong and it looked horrible. I contacted the rep and asked to change. The rep agreed and asked to send the order back, but after that I haven’t heard from the rep within 4 weeks. I tried to reach him, but this ### simply ignored me. I wonder if there are people, who have the same problems and what have you done in such situation, please post comments.

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Olukev
, US
Oct 27, 2012 3:52 am EDT

I ordered a product from them. First off their size chart is horribly wrong! Secondly i sent it back to correct it. I called the company because its been almost two weeks since i returned it. The lady was really rude and had poor customer service! Lastly it doesn't take a month to mail the product back to me! SERIOUSLY .. WHAT A JOKE!

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Mebble
, US
Dec 09, 2010 3:05 pm EST

I had a terrible experience when ordering from Lingerie Diva. They sent me an item that did not fit and when I sent it back for exchange they sent it back to me saying they thought it had been worn. How do you wear something that doesn't fit ?...just a way for them not to stand behind their products or policies.

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D
11:45 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lingerie Diva Product

SAFE GUARD YOU MONEY AND AVOID THIS COMPANY AS THAT WILL BE BETTER THAN SPENDING MONEY AND GETTING NOTHING.

Miserable experience. Sent us items that did not fit, although we knew our size for the last 25 years, but their items run small. Because of this I returned items, they charged 21% for postage and restock so I end up spending $14 and getting absolutely nothing. They won't do that to me again, especially since many of the sites offer free exchanges for their product not fitting properly.

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F
1:29 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lingerie Diva Terrible Customer Service Attitude

Absolutely the worst customer service attitude! I tried all morning to get through to them, as they were "holding" my order to confirm my husband's identity. The phone number kept going to an answering machine. It is the middle of the business day! Also sent an email response to their email...no response to that.

They told us to email a copy of his driver's license and credit card. Are you kidding? Email a copy of everything anyone needs to commit fraud against us?

Seriously. By the time I had told the customer service rep the order number to resolve the issue, she had taken on the worst attitude! I just wanted what we ordered, but it came down to the chip on her shoulder causing me to cancel immediately. I will NEVER consider buying from them again.

On top of all else, she refused to give a order cancellation number or send an email of cancellation confirmation. What company doesn't provide this basic info for customer security and records? So, they want us to jump through hoops to prove who we are, but they won't send a basic receipt of order cancellation for what could be a lucrative customer?

This business must be a basement or home op. Who does e-commerce like this?

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W
4:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Lingerie Diva Deceptive Shipping / Failure to fulfill order

RIPOFF!

I ordered several products from this company but never received my order.

I contacted them repeatedly to tell them but they insisted it was sent and told me it could take several weeks.

I had to initiate a charge-back action with my bank to finally get a refund.

I know they are the least expensive but what good is that if you don't ever get what you order and you have to waste tons of time writing emails to them and calling the bank etc.?

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J
3:48 pm EDT

Lingerie Diva Stay away from this rip off company

I ordered an item from the company. When it arrived I tried it on to see if it fit, it did not. So I went to their website and printed a copy of their return form. (Hint #1 you have to search on their website for their return form. They don't include it in your shipment like every other company doing a reputable business out there). I filled out the form and sent the item in for exchange on another item. They sent it back to me stating they felt the item "had been worn". Well duh, you idiots how do you know if something fits or not if you don't try it on ? And how do you "wear" something that doesn't fit you ?… just an excuse for them not to stand behind their own return policy. Their products are overpriced, the size chart on their website isn't even close to being accurate and oh, just try to call them. You will constantly get a voicemail asking for your number to call you back. Excellent luck with that…and excellent luck with them answering an email from you too.

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G
6:32 pm EDT

Lingerie Diva Stay away from these rip off company

I ordered an item from the company. When it arrived I tried it on to see if it fit, it did not. So I went to their website and printed a copy of their return form. (Hint #1 you have to search on their website for their return form. They don't include it in your shipment like every other company doing a reputable business out there). I filled out the form and sent the item in for exchange on another item. They sent it back to me stating they felt the item "had been worn". Well duh, you idiots how do you know if something fits or not if you don't try it on ? And how do you "wear" something that doesn't fit you ?… just an excuse for them not to stand behind their own return policy. Their products are overpriced, the size chart on their website isn't even close to being accurate and oh, just try to call them. You will constantly get a voicemail asking for your number to call you back. Excellent luck with that…and excellent luck with them answering an email from you too.

My advise…stay away from this Rip Off company !

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8:49 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lingerie Diva Sent me a broken item and wont exchange or refund it

I payed for a corset at the end of march, when I received it it had a broken clasp and was too small. I filled out an exchange form and paid to mail it back to them. They claimed it appeared worn and refused to exchange it or refund my money back. They have been giving me the run around for over a month now ! In my opinion I feel they sent me someone else's broken return, trying to pawn it off on someone else. I am a brand new customer and this is how they treated me, VERY BADLY !

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jucy
, CN
Jul 05, 2012 11:31 pm EDT

I love www.tobehot.com, in there i don't worry the quality, you know, the quality is the best important thing for us.

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LCSgirl
, US
May 10, 2011 2:31 pm EDT

I'm sure bad instances like this happen with every company, but I have been a long-time customer with Lingerie Diva and have never had an issue. I love the items I have bought, and when I did have to return things there has never been any problem. I think the complainer's incident is most likely the exception rather than the rule - I will be shopping with Lingerie Diva for a long time!

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I
2:34 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Lingerie Diva Rip=off

Lingerie diva is a rip-off company, i ordered to canada less than 60$ not to pay customs duty and paid high shipping 23$, so looks like they included shipping into total for customs - as i am charged after all... Plus they did not send me 1 item, and when i try to call their customer service during ofiice hours all they do - ask you to leave a message as if you are calling off office hours, promise to call your phone # back and nobody calls after... Dishonest lingerie diva in all matters, if you order from them - you sure will have problems with your order, do not order from them. You will be better treated if you order lingerie from china than by this company - virtual inventories. I wish i checked complaints on them before ordered, there are a few others complaining not only me, lingerie diva is a bad company, hey, they even do not wright your complete name on invoice ! And do not send you your staff too. And do not want to hear anything. Very dishonest company. If you read this complaint - stay away from this company.

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Golden fish
Toronto, CA
Aug 25, 2010 3:40 pm EDT

Have to be honest, finally contacted them andthey sent my stockings as well as another item I found later was wrong color - without demand to return it. They are able to fix their mistakes.

ComplaintsBoard
M
11:56 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Lingerie Diva Rip Off

I ordered an item from this company. When it arrived I tried it on to see if it fit, it did not. So I went to their website and printed a copy of their return form. (Hint #1 you have to search on their website for their return form. They don't include it in your shipment like every other company doing a reputable business out there). I filled out the form and sent the item in for exchange on another item. They sent it back to me stating they felt the item "had been worn". Well duh, you idiots how do you know if something fits or not if you don't try it on ? And how do you "wear" something that doesn't fit you ?... just an excuse for them not to stand behind their own return policy. Their products are overpriced, the size chart on their website isn't even close to being accurate and oh, just try to call them. You will always get a voicemail asking for your number to call you back. Good luck with that...and good luck with them answering an email from you too.

My advise...stay away from this Rip Off company !

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girlygal
Beverly Hills, US
Dec 23, 2013 5:45 pm EST

I ordered from these guys before and also www.upscalestripper.com and they are very good!

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Irina1234
, US
Oct 31, 2011 6:29 pm EDT

lINGERIE DIVA is a rip-off company, I ordered to Canada less than 60$ not to pay customs duty and paid high shipping 23$, so looks like they included shipping into total for customs - as I am charged after all... Plus they did not send me 1 item, ...

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Nhall84
, US
May 09, 2012 2:30 am EDT

I agree Lingerie Diva is a rip off! I returned items within the 14 day return period stated on their website and have emailed customer service twice and they can't seem to track my order or give me any information on the status of my return, it has been well over 30 days! I shop online for everything so I'm definitely glad my credit card company will investigate this for me and take the amount returned off of my statement while they do!

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Irina1234
Orillia, CA
Aug 23, 2010 2:06 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

absolutely agree, it's a rip-off company, i ordered to Canada less than 60$ not to pay customs duty and paid shipping 23$, so looks like they included shipping into total for customs - as I am charged 13% on 74$... Plus they did not send me 1 item, and when I try to call them - absolutely the same result described above - ask you to leave a message and nobody calls after... Dishonest Lingerie Diva in all matters, if you order from them - you sure will have problems with your order, do not order from them. You will be better treated if you order lingerie from china than by this company - virtual inventories. I wish I read this message BEFORE I ordered, lingerie Diva is a bad company, hey, they even do not right your name on invoice right! And do not send you your staff too. Very dishonest company. If you read these complaints - stay away from this company!

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Normal every day person
Pasadena, US
Jul 29, 2010 6:29 pm EDT

I didn't even read this article, but who orders linegire online? really?

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+1 (888) 473-4677

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www.lingeriediva.com

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