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Linens and Things / Bad business practice

1 242 New Britain avePlainville, CT, United States Review updated:
Contact information:

This is what i wrote them and got NO response still!!!

To whom it may concern:

I am writing you this letter because i am dissatisfied and disappointed with the way i was treated at linens and things in plainville CT. I called 6 of your stores looking for for an item you carry called the Maxius MaxiGlide Hair Straightener for 79.99, finally i found it in plainville CT. I went to the store and could not find it so i asked an employee for help, she was very nice at first. She found it for me and asked me if i was all set i said yes. I started to walk to the check out line then remembered i should check to see if they carried the 4.5 quart kitchenAid mixing bowl. I started walking that way when i realized the women was following me so i turned around and she asked me where i was going so i told her that i was going to look at the kitchenAid bowls and she tried to take my Maxius MaxiGlide Hair Straightener from me. I was very taken back by that and asked her why she was trying to take it but she would not answer, i then asked her if she thought i was going to take it and she would not answer me, she just stared at me. So i turned around and walked to the checkout and when i got there she walked away and stopped following me. I have never in my life been mistreated like this in any store, being a mixed race women is hard in life, i don't need your employees making it harder!! Since October 07 till now i have purchased 4 kitchenAids at 299.00 each for family member and i have all my receipts! I would never steal from anywhere, i own 2 business and have plenty of money, i did not appreciate the way i was treated and i wanted to share this with you.

Va
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  • Ta
      9th of Jul, 2010
    0 Votes
    Linens and Things - Misinformation and rudeness of manager of the store
    Linens and Things
    United States
    lnt.com

    This store is in Macon, Georgia. This complaint is about misinformation I received and the rudeness of Zany, who said he was the manager of the store. I did not know that managers of stores were allowed to treat people so rudely. On the posted date I called the store and spoke to Zany telling him that in February of 2005 I purchased a blind for which I still had the receipt, but I could not use the blind in my home and asked him if I returned the blind since I had the receipt would I get all of my money back? I thought that maybe they would only give me back a reduced amount of money since it was summer and I knew they had new items out. And I also made a point of calling because the store is a 1and 1/2 hour drive from my home and before sending my 17 year old daughter that far, who had $40.00 she had gotten for babysitting and wanted to go to the Macon Mall to find some summer sales, and my knowing I needed to return this blind (which was 59.99 plus tax) that she would have $100 to shop with. All Zany said was, yes, I would get what I paid for the blind since I had the receipt. The problem is...when my daughter arrives there and returns the blind she gets a store gift card for 59.99 plus tax. She told them that I had called and spoke to a man prior to her coming and that I had been told I would get a refund. The man states to her that he was the only man in the store working earlier that day and no one had talked with him and that the gift card was store policy if the item was older than 60 days. My daughter told him she knew I had called because she was sitting there when I did. He still told her no one had called. My daughter left the store called me on cell phone and told me what he said. I told her to return to the store to speak with a manager about the incident and to take the phone in because I would speak with them. She went looking for a manager, but got directed back to Zany and when asked about another store manager was told that one would not be in until the next day. While there speaking with Zany about the reason for coming all that way, he still said I had not called, so through the radio part of the cell phone I told him yes I had called and he knew I had and did not know why he was saying I had not. Her getting the cash refund was the only reason I sent her that far. He told my daughter that I wasnt going to call him a liar that she better leave the store that he was calling security. At that point, through the radio so he could hear I told him he was lying cause he knew I called. Upon my direction she asked for a number to file a complaint. Zany would not give her any number. He said she could come back and complain when he was not there. My daughter left the store. I get on my home phone and called Zany. Upon my talking with him he admitted that yes he remembered my calling-----so, I asked him why did he handle the situation as he did with my daughter and act like I was telling a lie. He said it was just a misunderstanding on the telephone and that he did not tell me that I would get a refund. That it was store policy to get the gift card. I told him, that was fine, except for the situation he placed me and my daughter in...my sending her all the way to Macon with only $40. thinking she was going to have the other $60 to shop and that since he was the reason for the whole misunderstanding, then he should make it right and give her the cash. He just continued to argue that he did not tell me that on the phone and he could not do anything about it cause the register automatically did the gift card. He never apologized for anything at all. He acted just like it was all my fault and that he just simply had nothing to do with it. If he had just said something like, Mrs. Powell I am sorry for the inconvenience and the misinformation, but I really didnt understand exactly what you were saying on the phone...that would have been better than him taking absolutely no responsibility for it and treating my daughter like he did in the store. I told him that he was not a very good manager because of the rude way that he handled this whole situation and that he was not good at taking responsibility for his mistakes or at customer service. He said, "thats right, Im not." How do people like him get management positions? Are there some kind of customer service classes these people have to take? I did get a customer service number from Zany to call and make a complaint to the headquarters. 866-568-7378 begin_of_the_skype_highlighting 866-568-7378 end_of_the_skype_highlighting. I called that day...it was after hours. Left a message. I have not heard from anyone there. Called again today...after hours again. Left another message.

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