Line2
reviews and complaints

As someone deeply involved in the realm of business communications, I understand the importance of a reliable phone system. Looking at the reviews for Line2, it's evident that customers have had varied experiences. While some praise its affordability and features, others express frustration with issues like porting numbers and billing discrepancies. It's crucial to weigh these factors carefully before committing to Line2 for your business needs. Remember, communication is the lifeline of any business, so choose wisely.

When we signed up in January 2020, they promised me in a pre-sales on the phone that if we didn't like the service, we could port our number to Google Voice. That's apparently not the case, and I'm not the only person who has been mislead: https://support.google.com/voice/thread/9576104?hl=e Google Voice doesn't support porting from Line2. So if you port you number to Line2, you have to port it back to a mobile carrier, then over to Google Voice. For those living abroad, that's not really a safe thing to rely on. March 4th 2021: they still claim porting to Google Voice is 100% possible, even when asked point blank if it would work on the Google Voice end.

Further their app crashes constantly and this is the quality of the support I get:

"Me (3/4/2021, 12:05:02 PM): What is the correct procedure to uninstall on MacOS 11.2.1? I am running Line2 version 3.2/

Mlania M (3/4/2021, 12:06:11 PM): every computer is different. You can search and look up on how to uninstall it on your desktop

Me (3/4/2021, 12:07:00 PM): Every application is different. Some just need to have their executable deleted. Some need an uninstaller run.

Me (3/4/2021, 12:07:39 PM): So, what is one supposed to do for Line2?

Mlania M (3/4/2021, 12:08:19 PM): You should know how to uninstall an application on your desktop . Once you uninstall it, you can reinstall it from the link I provided."

When we signed up, I asked their support agent if there were any known issues that we should be aware of before signing up. They told us that we might need to log into the dashboard to "log out all devices" every 2-3 weeks to ensure it keeps working. Well, we've significant drops in service that haven't been resolved in by doing so. Further, their status page claims a "100.00% uptime" for the last 60 days despite there being outages (and the outage I experienced went on for well more than the claimed 46 minutes).

I often cannot see message or call history in the app.

Often when I make calls it sounds like a chipmunk. Here's calling their number 1 (888) 472-9900 on their Mac desktop today on a computer getting 108Mbps down and 60Mbps up at a 6ms ping: https://drive.google.com/open?id=1Ux7rp5kF91N3zQbGpMjNNAtL5x0Ws7p9 All seven of the test calls I made to this number today on this machine sounded the same. (March 4 2021 Update: this is still happening.)

That's when it "works." I have found on at least several occasions that I cannot make calls both on desktop and mobile. On desktop I get an error indicating that I'm already on a call with (###) ###-#### despite the fact that I'm not on any calls. On mobile it often says I don't have an internet connection, despite the Speedtest app on my phone indicating a 500Mbps (yes, half-gigabit) connection with 5ms latency.

I get far more SMS spam on Line2 than T-Mobile. I cannot find a way to block someone from texting you in the app unless they've also called. You have to log into the website and create a new "blocked" contact, which takes a login and several unnecessary clicks to complete in their ancient interface.

The only way I've found to significantly decrease the quantity of spam calls is to turn on call screening, which on the $10/mo plan applies to everyone, even known contacts. Not forcing contracts to screen get screened is a "Premium" feature that apparently costs an extra $5/mo. All this as a workaround for a problem Google Voice doesn't have.

Every time I plug in my headphones on my laptop I get an annoying popup asking me to select the headphones as an input device.

Their support department is almost impossible to reach via phone. The last time I managed to get a hold of someone there I was on the line for over 20 minutes.

I deeply regret signing up for Line2 and it seems I am stuck with them. [censored] this company. There's no reason I can think of that anyone should do business with this company unless you happen to be stuck with them (due to the Google Voice porting lie).

Never thought I would write something negative about this company because I liked them at first.
But all of a sudden they suspended my account and deleted all of the contacts I had there. I was infuriated. I didn't violate their rules, policies or whatever else can be violated. hey blamed it on me (of course, I had no doubts) and said that I did it. wtf? You think I was sitting there and intentionally deleting each contact?

Had a billing issue than took 12 e-mails back and forth with 3 different people and wasn't being solved so demanded to be escalated higher. Then Adrian, Line2 Support | Tier 1 Manager took over in as much as did nothing to fix the issue or listen to a word I said. Then after really demanding escalation which took a further 6 more e-mails to be escalated this person:

Jennifer Cohen
Director of Operations

Instead of addressing my escalated complaint and fixing the billing problem. This excuse of a person said this:

'If your payment is not received by end of the day Thursday February 16th, 2017 we will have to shut down your account permanently.'

Thank you,
Jennifer Cohen
Director of Operations

Then I wrote back 6 times from the 13th to the 16th and didn't get one response back. They refused to take payment through Apple where I was originally paying and the billing system on their site would just give me errors despite my card working just fine and get confirmation the card was fine from my bank.

Then I get an e-mail on the 17th saying:

'We have had to shutdown your account. Please find your entire billing history below.'

Jennifer Cohen
Director of Operations

Director of Operations: Jennifer Cohen is a nasty piece of work and an embarrassment to any company that would hire such a vile person!

F*** LINE2 and F*** Jennifer Cohen! A disgrace!

This is just how it ended but could write a novel of all the services issues I faced in the year I was with them. Save yourself from the nightmare that is line2! Honestly, if they have a disgrace of a human jennifer cohen as director of operations, then they should go out of business!

You've been charging BOTH of my USAA accounts; my credit card which FINALLY stopped after changing account numbers not once but twice. My checking account however, this sleazy Line2.com has mastered the art of making cancellation an impossibility. Over 2 1/2 years now every month, without fail, this Line2.com has charged my checking account 9.95. All the debit card changes in the world have not arrested them! Im furious and calculating them to owe me approx. $280!
I have statements to prove yet clearly this is a case of having signed up at SOME POINT YEARS BACK WITH THEIR PROMISE OF A FREE TRIAL AND PHONE CALL CANCELLATION...well their phone number is a recording. Their website requires one to have a line2 phone number to cancel. Of course, I don't have nor ever did have any "line2 number" so I'm sure this is a scam of which I am clearly one of hundreds if not thousands of victims! Eliza McMurray

I kept getting emails to get a new credit card on file within my account. It was or had expired. I wanted Toktumi to not auto renew my account like every other company tries to do. Therefore I thought my only option was to cancel the account, meaning at the END of the term. I PREPAID and still had about four more months. I figured at that time I could decide if I would like to renew it...on my terms, with an informed decision...NOT automatically. Instead the support team cancelled my account that day and I said wait, no, and they said nope, it's cancelled today and if you want it back on you need to pay again. I do not get the four months with my number that I had ALREADY PAID FOR. I told them I don't want a refund or a credit, I just want what I already paid for and have option to renew later without the constant barrage of emails asking for a new credit card. They said, 'it's a done deal". They can't help. I think it's shady and slimy. I don't need that kind of business relationship. Good luck with that I told the support guy.

Toktumi / Line2 service is horrible. They are a phone company that does not even have a phone number.

They have charged me for a service that does not work and they keep charging my credit card. I had to call and cancel the card in order to cancel with them.

Line 2 for iphone great idea but the produce does not work! Text messages send but do not receive.

If you need help you can't call because they have no phone number. Just a chat line that is serviced by complete idiots. See my chat thread below...

John: Hello, Chris. One moment while I review your information...

(At the conclusion of this chat, please click the red END CHAT button on the lower left corner to give us feedback. Thanks!)

John: Good Day Chris, how may I assist you today?

Chris: My text messageing on my line2 iphone app is not functional.

John: May I place you on hold for few minutes while I check it for you?

John: Thank you for waiting.

John: Let me share some information on texting.

John: Text messaging is only available for US LOCAL numbers (toll free and Canadian numbers do not have this functionality)

John: Sending texts to international numbers requires a PAID subscription and costs $0.10/msg

John: MMS and texting to short codes are NOT supported

Chris: My number is XXX-XXX-XXXX we ported it over from AT&T mobile. I can send text messages but I cant receive them.

John: Thank you for the information.

John: Not able to receive text messages is a known issue. It is due to heavy traffic.

John: Our engineers are working on this to resolve it soon.

Chris: This has been like this for 2 weeks?

Chris: My I have a phone number to call please?

John: Okay. I will forward your issue to our next level support team.

John: May I please have a good call back number to reach you?

Chris: that is what they said yesterday and i never got a call. what is the company phone number.

John: If a call back is raised, then you will be receiving a call shortly.

John: Normal call back will be with in 24 hrs.

Chris: My number is XXX-XXX-XXXX. What is the support teams phone number?

John: I am sorry to inform you that currently we do not have direct number for Toktumi Customer Support.

Chris: You are a phone company? How do you not have a phone number?

John: Sorry, soon we will be having that facility also.

John: Thank you for providing the number. Our support team will be calling you.

Chris: So why do you charge me money if I cant even use the line 2 service?

Notice: John exited session!